I'm having ongoing problems with my laptop, if i have multiple programs running and i try opening one from the task bar icon it usually opens behind the current onscreen window. Also while using the internet (firefox) i get brief 'not responding' errors which last for between 2 and 10 seconds before the browser becomes responsive again. I also use this laptop for some online gaming, if i minimize the game im not able to reopen it from the task bar icon, and right clicking on it only opens a second version of the game.
I have used malwarebytes, adwcleaner and the assistance of another sysnative.com administrator to ensure that there is no malware on my laptop. today i performed a sfc/scannow and then i downloaded and ran SFCFix which came up with corruption that could not be fixed.
SFCFix Log:
SFCFix version 3.0.0.0 by niemiro.
Start time: 2016-04-22 16:26:26.866
Microsoft Windows 8.1 Update 3 - amd64
Not using a script file.
AutoAnalysis::
WARNING: Failed to get store name from identity name with return code 2 for component Microsoft-Windows-iSCSI_Initiator_UI and file iSCSI Initiator.lnk. File is reported as corrupt by SFC.
CORRUPT: iSCSI Initiator.lnk of component Microsoft-Windows-iSCSI_Initiator_UI.
WARNING: Failed to get store name from identity name with return code 2 for component Microsoft-Windows-Microsoft-Data-Access-Components-(MDAC)-ODBC-Administrator and file ODBC Data Sources (64-bit).lnk. File is reported as corrupt by SFC.
CORRUPT: ODBC Data Sources (64-bit).lnk of component Microsoft-Windows-Microsoft-Data-Access-Components-(MDAC)-ODBC-Administrator.
WARNING: Failed to get store name from identity name with return code 2 for component Microsoft-Windows-PowerShell-ISE and file Windows PowerShell ISE (x86).lnk. File is reported as corrupt by SFC.
CORRUPT: Windows PowerShell ISE (x86).lnk of component Microsoft-Windows-PowerShell-ISE.
WARNING: Failed to get store name from identity name with return code 2 for component Microsoft-Windows-Microsoft-Data-Access-Components-(MDAC)-ODBC-Administrator and file ODBC Data Sources (32-bit).lnk. File is reported as corrupt by SFC.
CORRUPT: ODBC Data Sources (32-bit).lnk of component Microsoft-Windows-Microsoft-Data-Access-Components-(MDAC)-ODBC-Administrator.
FIXED: Performed DISM repair on file Amd64\CNBJ2530.DPB of version 6.3.9600.17415.
SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 36
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 1
SURT total detected corruption count: 0
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.
I'm having difficulty uploading the CBS.zip as the file size is 32mb and on this site the max size is 7.15mb, is there another way to show you the required information?
Any help will be greatly appreciated.
Just and update on my issue, the 'not responding' error is now happening more frequently especially while browsing the internet, in some instances making it almost impossible to do anything but shut down the browser and try reopening.
My name is Aura and I'll be assisting you with your issue. I don't have access to the required files you are missing at work, but I'll work on a fix once I get home tonight after my class.
Don't worry about the delay, you are giving up your time to assist me so I'm happy with any service you could provide. I look forward to your response.
Thank you for the wait. Here, follow the instructions below please.
SFCFix - Fix Time
WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.
Follow the instructions below to download and execute a SFCFix fix, and provide the log.
Download SFCFix and move the executable on your Desktop;
Download the attached SFCFix.zip and move the archive to your Desktop; Note: Make sure that the file is named SFCFix.zip, do not rename it.
Save any work you have open, and close every programs;
Drag the SFCFix.zip archive file over the SFCFix.exe executable and release it;
SFCFix will launch, let it complete;
Once done, a file will appear on your Desktop, called SFCFix.txt;
Open the file, then copy and paste its content in your next reply;
Thanks for the reply. I followed your instructions, the SFCfix text is posted below.
SFCFix version 3.0.0.0 by niemiro.
Start time: 2016-04-26 23:43:50.311
Microsoft Windows 8.1 Update 3 - amd64
Using .zip script file at C:\Users\Edan\Desktop\SFCFix.zip [0]
PowerCopy::
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Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-t..etpc-mathinputpanel_31bf3856ad364e35_6.3.9600.17415_none_bbac7dff24a8e46c\Math Input Panel.lnk
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-t..etpc-mathinputpanel_31bf3856ad364e35_6.3.9600.17415_none_bbac7dff24a8e46c\Math Input Panel.lnk
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-sud-link_31bf3856ad364e35_6.3.9600.16384_none_bfec7b69a0c77771\Default Programs.lnk
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-sud-link_31bf3856ad364e35_6.3.9600.16384_none_bfec7b69a0c77771\Default Programs.lnk
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-stickynotes-app_31bf3856ad364e35_6.3.9600.17415_none_de51b1e48d0902ec\Sticky Notes.lnk
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-stickynotes-app_31bf3856ad364e35_6.3.9600.17415_none_de51b1e48d0902ec\Sticky Notes.lnk
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-speech-userexperience_31bf3856ad364e35_6.3.9600.17415_none_0d14eaf21f8a12b8\Speech Recognition.lnk
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-speech-userexperience_31bf3856ad364e35_6.3.9600.17415_none_0d14eaf21f8a12b8\Speech Recognition.lnk
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-soundrecorder_31bf3856ad364e35_6.3.9600.17415_none_9014408a06a0ccbb\Sound Recorder.lnk
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-soundrecorder_31bf3856ad364e35_6.3.9600.17415_none_9014408a06a0ccbb\Sound Recorder.lnk
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-snippingtool-app_31bf3856ad364e35_6.3.9600.17415_none_8acefd165d6066de\Snipping Tool.lnk
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-snippingtool-app_31bf3856ad364e35_6.3.9600.17415_none_8acefd165d6066de\Snipping Tool.lnk
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-servicessnapin_31bf3856ad364e35_6.3.9600.16384_none_c02242af19b1eb57\services.lnk
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-servicessnapin_31bf3856ad364e35_6.3.9600.16384_none_c02242af19b1eb57\services.lnk
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-powershell-ise_31bf3856ad364e35_6.3.9600.16384_none_59a41d9cd64e9b09\Windows PowerShell ISE.lnk
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-powershell-ise_31bf3856ad364e35_6.3.9600.16384_none_59a41d9cd64e9b09\Windows PowerShell ISE.lnk
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-performancetoolsgui_31bf3856ad364e35_6.3.9600.17415_none_8d14b91274b1630c\Performance Monitor.lnk
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-performancetoolsgui_31bf3856ad364e35_6.3.9600.17415_none_8d14b91274b1630c\Performance Monitor.lnk
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-performancetoolsgui_31bf3856ad364e35_6.3.9600.17415_none_8d14b91274b1630c\Resource Monitor.lnk
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-performancetoolsgui_31bf3856ad364e35_6.3.9600.17415_none_8d14b91274b1630c\Resource Monitor.lnk
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-mspaint_31bf3856ad364e35_6.3.9600.17415_none_7f28818bc24f2c16\Paint.lnk
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-mspaint_31bf3856ad364e35_6.3.9600.17415_none_7f28818bc24f2c16\Paint.lnk
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-msinfo32-exe_31bf3856ad364e35_6.3.9600.17415_none_9ce761bdcd6bbc34\System Information.lnk
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-msinfo32-exe_31bf3856ad364e35_6.3.9600.17415_none_9ce761bdcd6bbc34\System Information.lnk
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-msconfig-exe_31bf3856ad364e35_6.3.9600.17415_none_cb85396a717d838d\System Configuration.lnk
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-msconfig-exe_31bf3856ad364e35_6.3.9600.17415_none_cb85396a717d838d\System Configuration.lnk
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-mediaplayer-shortcut_31bf3856ad364e35_6.3.9600.16384_none_9f8fd24f21ac63fa\Windows Media Player.lnk
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-mediaplayer-shortcut_31bf3856ad364e35_6.3.9600.16384_none_9f8fd24f21ac63fa\Windows Media Player.lnk
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-m..onwizardapplication_31bf3856ad364e35_6.3.9600.17415_none_ab8611d06812b947\Windows Easy Transfer.lnk
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-m..onwizardapplication_31bf3856ad364e35_6.3.9600.17415_none_ab8611d06812b947\Windows Easy Transfer.lnk
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-m..diagnostic-schedule_31bf3856ad364e35_6.3.9600.17415_none_84e197234d74f745\Memory Diagnostics Tool.lnk
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-m..diagnostic-schedule_31bf3856ad364e35_6.3.9600.17415_none_84e197234d74f745\Memory Diagnostics Tool.lnk
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-f..client-applications_31bf3856ad364e35_6.3.9600.17415_none_6a04a74dfc23d7dd\Windows Fax and Scan.lnk
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-f..client-applications_31bf3856ad364e35_6.3.9600.17415_none_6a04a74dfc23d7dd\Windows Fax and Scan.lnk
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-defrag-adminui_31bf3856ad364e35_6.3.9600.17415_none_8a2109a564026665\dfrgui.lnk
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-defrag-adminui_31bf3856ad364e35_6.3.9600.17415_none_8a2109a564026665\dfrgui.lnk
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-cleanmgr_31bf3856ad364e35_6.3.9600.17415_none_5e4f31483149442f\Disk Cleanup.lnk
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-cleanmgr_31bf3856ad364e35_6.3.9600.17415_none_5e4f31483149442f\Disk Cleanup.lnk
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-charmap_31bf3856ad364e35_6.3.9600.17415_none_e364b845781899e4\Character Map.lnk
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-charmap_31bf3856ad364e35_6.3.9600.17415_none_e364b845781899e4\Character Map.lnk
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-c..termanagementsnapin_31bf3856ad364e35_6.3.9600.17415_none_3c211b124a146d31\Computer Management.lnk
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-c..termanagementsnapin_31bf3856ad364e35_6.3.9600.17415_none_3c211b124a146d31\Computer Management.lnk
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-c..s-admin-compsvclink_31bf3856ad364e35_6.3.9600.16384_none_c350b1d4ae70223b\Component Services.lnk
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-c..s-admin-compsvclink_31bf3856ad364e35_6.3.9600.16384_none_c350b1d4ae70223b\Component Services.lnk
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-advancedtaskmanager_31bf3856ad364e35_6.3.9600.17415_none_9ff1d5c6bf3cc442\Task Manager.lnk
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-advancedtaskmanager_31bf3856ad364e35_6.3.9600.17415_none_9ff1d5c6bf3cc442\Task Manager.lnk
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-a..roblemstepsrecorder_31bf3856ad364e35_6.3.9600.17415_none_cbfc8c131eb735ea\Steps Recorder.lnk
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-a..roblemstepsrecorder_31bf3856ad364e35_6.3.9600.17415_none_cbfc8c131eb735ea\Steps Recorder.lnk
Successfully restored ownership for C:\Windows\winsxs\amd64_eventviewersettings_31bf3856ad364e35_6.3.9600.17415_none_e602d2edd77096fe\Event Viewer.lnk
Successfully restored permissions on C:\Windows\winsxs\amd64_eventviewersettings_31bf3856ad364e35_6.3.9600.17415_none_e602d2edd77096fe\Event Viewer.lnk
PowerCopy:: directive completed successfully.
Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 30 datablocks.
Finish time: 2016-04-26 23:43:58.360
Script hash: 1gIU1/yAdKrds5S6UxpK3fB0U2xcoen1mFBHDSwXLLc=
----------------------EOF-----------------------
A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;
Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't have the information from the scan anymore. So archive it and upload it as soon as you can.
WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.
Follow the instructions below to download and execute a SFCFix fix, and provide the log.
Download SFCFix and move the executable on your Desktop;
Download the attached SFCFix.zip and move the archive to your Desktop; Note: Make sure that the file is named SFCFix.zip, do not rename it.
Save any work you have open, and close every programs;
Drag the SFCFix.zip archive file over the SFCFix.exe executable and release it;
SFCFix will launch, let it complete;
Once done, a file will appear on your Desktop, called SFCFix.txt;
Open the file, then copy and paste its content in your next reply;
I did what you asked, below is the required attachment.
SFCFix version 3.0.0.0 by niemiro.
Start time: 2016-04-28 08:23:36.347
Microsoft Windows 8.1 Update 3 - amd64
Using .zip script file at C:\Users\Edan\Desktop\SFCFix.zip [0]
PowerCopy::
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-tabletpc-journal_31bf3856ad364e35_6.3.9600.18189_none_0874b872788af400\Windows Journal.lnk
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-f..client-applications_31bf3856ad364e35_6.3.9600.17415_none_6a04a74dfc23d7dd\Windows Fax and Scan.lnk
Successfully copied file C:\Users\Edan\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-tabletpc-journal_31bf3856ad364e35_6.3.9600.18189_none_0874b872788af400\Windows Journal.lnk to C:\Windows\winsxs\amd64_microsoft-windows-tabletpc-journal_31bf3856ad364e35_6.3.9600.18189_none_0874b872788af400\Windows Journal.lnk.
WARNING: File C:\Windows\winsxs\amd64_microsoft-windows-f..client-applications_31bf3856ad364e35_6.3.9600.17415_none_6a04a74dfc23d7dd\Windows Fax and Scan.lnk was not backed up as that would replace the current backup.
Successfully copied file C:\Users\Edan\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-f..client-applications_31bf3856ad364e35_6.3.9600.17415_none_6a04a74dfc23d7dd\Windows Fax and Scan.lnk to C:\Windows\winsxs\amd64_microsoft-windows-f..client-applications_31bf3856ad364e35_6.3.9600.17415_none_6a04a74dfc23d7dd\Windows Fax and Scan.lnk.
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-tabletpc-journal_31bf3856ad364e35_6.3.9600.18189_none_0874b872788af400\Windows Journal.lnk
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-tabletpc-journal_31bf3856ad364e35_6.3.9600.18189_none_0874b872788af400\Windows Journal.lnk
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-f..client-applications_31bf3856ad364e35_6.3.9600.17415_none_6a04a74dfc23d7dd\Windows Fax and Scan.lnk
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-f..client-applications_31bf3856ad364e35_6.3.9600.17415_none_6a04a74dfc23d7dd\Windows Fax and Scan.lnk
PowerCopy:: directive completed successfully.
Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 31 datablocks.
Finish time: 2016-04-28 08:23:37.175
Script hash: HCdxmgpysR/GRlZG+CD3uQp93xZYh/y27UDJcYwbu/Q=
----------------------EOF-----------------------
A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;
Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't have the information from the scan anymore. So archive it and upload it as soon as you can.
Awesome :) Let's see if DISM have anything to report.
DISM - Fixing Component Store Corruption
Follow the instructions below to run a DISM operation on your system.
On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
Enter the command below and press on Enter;
Code:
DISM /Online /Cleanup-Image /RestoreHealth
Let the scan run until the end (100%). Depending on your system, it can take some time;
Copy the C:\Windows\Logs\DISM folder and C:\Windows\Logs\CBS\CBS.log file on your Desktop, then right-click on it, go to Send to... and select Compressed .zip archive;
Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the DISM scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.
