Cannot Add Roles/Features. Server Manager Error 0x800736B3. Windows Server 2008 R2

Everything installed except for
KB2957189 and
KB3022777
When trying to install those 2, they fail with Windows update Error 800736B3.
 
Hi BrianDrab,

Downloaded and attempted to install that update. It failed. Attached is cbs.log
 

Attachments

Thanks. Please do the following.

Remove Update Manually
 1. Click on the Start
Start%20Orb.jpg
button and in the search box, type Command Prompt
2. When you see Command Prompt on the list, right-click on it and select Run as administrator
3. When command prompt opens, copy and paste the following command into it, press enter
wusa /uninstall /KB:2750841

4. Let me know if it says it was successful or if there are any errors.
 
Hi BrianDrab,

I have attempted removing the windows update. It failed with error below.
 

Attachments

  • error.png
    error.png
    11 KB · Views: 2
When I attempt to install the update it says
--------
Update for Windows (KB2750841) is already installed on this computer.
--------
and then stops the install.
 
Thanks. Please do the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.
  1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
  2. Download the file below, SFCScript.txt, and save this to your Desktop.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCScript.txt.
  5. Drag the file SFCScript.txt onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please
 

Attachments

Hi BrianDrab,
Code: 
SFCFix version 3.0.0.0 by niemiro.
Start time: 2016-05-24 18:00:29.979
Microsoft Windows Server 2008 R2 Service Pack 1 - amd64
Using .txt script file at C:\Users\itsupport\Desktop\SFCScript.txt [0]




FileScan::
[0: 1] C:\$Recycle.Bin\S-1-5-21-2133438391-2948010974-1997998376-1109\$RTJMPYQ\Package_4_for_KB2750841~31bf3856ad364e35~amd64~~6.1.1.3.cat
File is untraceable.
 Found: LvT+YYqltKOHX5eAHaako0+pm4WZZ95BJtEI8yyTGks=
 Version number not available.
Trace not available.



[1: 1] C:\$Recycle.Bin\S-1-5-21-2133438391-2948010974-1997998376-1109\$RTJMPYQ\Package_4_for_KB2750841~31bf3856ad364e35~amd64~~6.1.1.3.mum
File is untraceable.
 Found: PsqVWbYXXTGEsIJRRq/vo/vIClccMVcO5Y0EPJ68ZOQ=
 Version number not available.
Trace not available.



[2: 1] C:\SFCFix\Backups\C\Windows\Servicing\Packages\Package_4_for_KB2750841~31bf3856ad364e35~amd64~~6.1.1.3.cat
File is untraceable.
 Found: LvT+YYqltKOHX5eAHaako0+pm4WZZ95BJtEI8yyTGks=
 Version number not available.
Trace not available.



[3: 1] C:\SFCFix\Backups\C\Windows\Servicing\Packages\Package_4_for_KB2750841~31bf3856ad364e35~amd64~~6.1.1.3.mum
File is untraceable.
 Found: PsqVWbYXXTGEsIJRRq/vo/vIClccMVcO5Y0EPJ68ZOQ=
 Version number not available.
Trace not available.



[4: 1] C:\Windows\servicing\Packages\Package_4_for_KB2750841~31bf3856ad364e35~amd64~~6.1.1.3.cat
File is untraceable.
 Found: LvT+YYqltKOHX5eAHaako0+pm4WZZ95BJtEI8yyTGks=
 Version number not available.
Trace not available.



[5: 1] C:\Windows\System32\catroot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\Package_4_for_KB2750841~31bf3856ad364e35~amd64~~6.1.1.3.cat
File is untraceable.
 Found: LvT+YYqltKOHX5eAHaako0+pm4WZZ95BJtEI8yyTGks=
 Version number not available.
Trace not available.



[6: 1] C:\Windows\servicing\Packages\Package_4_for_KB2750841~31bf3856ad364e35~amd64~~6.1.1.3.mum
File is untraceable.
 Found: PsqVWbYXXTGEsIJRRq/vo/vIClccMVcO5Y0EPJ68ZOQ=
 Version number not available.
Trace not available.
FileScan:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 8 datablocks.
Finish time: 2016-05-24 18:00:48.682
Script hash: tqdRe4FajNw/OHALayAf6WgRmBQse5Q+hgkb09M35VI=
----------------------EOF-----------------------
 
Thanks. I need to gather another piece of info.

Step#1 - Capture Process Monitor Trace
 1. Download and run Process Monitor. Leave this running while you perform the next steps.
2. Repeat the install from Post#26.
3. Stop Process Monitor as soon as the install fails. You can simply do this by clicking the magnifying glass on the toolbar as shown below.
11908d1430506241-windows-updates-fail-repeatedly-stop-jpg


4. Select the File menu...Save... and save the file to your desktop. This is likely the default location. The name (unless changed) will be LogFile.PML. This is fine.
5. Zip up and attach the LogFile.PML file as well as your CBS.log. It's likely the LogFile.PML will be too large to attach (>~7MB). If that's the case, please upload to SendSpace or DropBox and provide the link.
 
Hi BrianDrab,

Attached is the procmon dump with the cbs log. I have stripped it of all exchange related events and computer name information. If you absolutely require that, please let me know and I will PM you a link to the full file.
 
If you could PM me the full log that would be helpful. I don't see what I'm looking for. I can assure you it will be kept private. Thanks.
 
Also, please do the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
  2. Download the file below, SFCScript.txt, and save this to your Desktop.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCScript.txt.
  5. Drag the file SFCScript.txt onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please
 

Attachments

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