Our 2008 r2 server is unable to check for updates, an sfc /scannow command yields the attached CBS log and reports some errors that could not be fixed. When I attempt to run the SURT I get an error "80073afc The resource loader failed to find the MUI file".
[SOLVED] Windows Update error unable to run SURT
- Thread starter ammexico
- Start date
zcomputerwiz
Windows Update Expert
Code:
2016-09-20 11:06:52, Info CBS Appl: Package: Package_4_for_KB2879017~31bf3856ad364e35~amd64~~6.1.1.3, Update: 2879017-17_neutral_GDR, Applicable: Applicable, Disposition: Installed
2016-09-20 11:06:52, Error CSI 0000000b@2016/9/20:16:06:52.646 (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(3696): Error STATUS_SXS_COMPONENT_STORE_CORRUPT originated in function ComponentStore::CRawStoreLayout::QueryTlcDataIdentity expression: (null)
[gle=0x80004005]
2016-09-20 11:06:52, Error CSI 0000000c (F) HRESULT_FROM_WIN32(14098) #66689# from Windows::ServicingAPI::CCSITransactionAnalysis_ICSIInventory::EnumComponentsDeployments(flags = (ICSIINVENTORY_ENUMCOMPONENTSDEPLOYMENTS_FLAG_INCLUDE_PINNED|ICSIINVENTORY_ENUMCOMPONENTSDEPLOYMENTS_FLAG_INCLUDE_INSTALLED|ICSIINVENTORY_ENUMCOMPONENTSDEPLOYMENTS_FLAG_ASSEMBLY_NOT_FOUND_RETURNS_NULL), cComponents = 1)
[gle=0x80073712]
2016-09-20 11:06:52, Info CBS Failed to EnumerateComponentDeployment, component: amd64_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_8.0.7601.18228_none_7ac254e62f79381d [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2016-09-20 11:06:52, Info CBS Failed to load component owners on component: amd64_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_0.0.0.0_none_81e184aea25abf52, version: 8.0.7601.18228 [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2016-09-20 11:06:52, Info CBS Failed to load current component state [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2016-09-20 11:07:01, Info CBS Appl: Package: Package_17_for_KB982018~31bf3856ad364e35~amd64~~6.1.3.2, Update: 982018-62_neutral_LDR, Applicable: NotApplicable, Disposition: Staged
2016-09-20 11:07:01, Error CSI 00000017@2016/9/20:16:07:01.248 (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(3696): Error STATUS_SXS_COMPONENT_STORE_CORRUPT originated in function ComponentStore::CRawStoreLayout::QueryTlcDataIdentity expression: (null)
[gle=0x80004005]
2016-09-20 11:07:01, Error CSI 00000018 (F) HRESULT_FROM_WIN32(14098) #76782# from Windows::ServicingAPI::CCSITransactionAnalysis_ICSIInventory::EnumComponentsDeployments(flags = (ICSIINVENTORY_ENUMCOMPONENTSDEPLOYMENTS_FLAG_INCLUDE_PINNED|ICSIINVENTORY_ENUMCOMPONENTSDEPLOYMENTS_FLAG_INCLUDE_INSTALLED|ICSIINVENTORY_ENUMCOMPONENTSDEPLOYMENTS_FLAG_ASSEMBLY_NOT_FOUND_RETURNS_NULL), cComponents = 1)
[gle=0x80073712]
2016-09-20 11:07:01, Info CBS Failed to EnumerateComponentDeployment, component: amd64_microsoft-windows-fsutil_31bf3856ad364e35_6.1.7601.17577_none_2a4c3b3e06ba1a1d [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2016-09-20 11:07:01, Info CBS Failed to load component owners on component: amd64_microsoft-windows-fsutil_31bf3856ad364e35_0.0.0.0_none_4c5ca5a9f074499d, version: 6.1.7601.17577 [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2016-09-20 11:07:01, Info CBS Failed to load current component state [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2016-09-20 13:48:18, Info CSI 00000009@2016/9/20:18:48:18.551 CSI Transaction @0x40ba30 initialized for deployment engine {d16d444c-56d8-11d5-882d-0080c847b195} with flags 00000002 and client id [10]"TI6.0_0:0/"
2016-09-20 13:48:18, Info CBS Scavenge: Begin CSI Store
2016-09-20 13:48:18, Error CSI 00000001 (F) HRESULT_FROM_WIN32(1450) #1# from LoadStore(target = NULL)
[gle=0x80004005]
2016-09-20 13:48:18, Error CSI 0000000a@2016/9/20:18:48:18.645 (F) d:\win7sp1_gdr\base\wcp\componentstore\com\store.cpp(4753): Error NTSTATUS_FROM_WIN32(1450) originated in function Windows::COM::CComponentStore::MountSMISchemaHive expression: MountSMISchemaHive
[gle=0x80004005]
2016-09-20 13:48:18, Error CSI 0000000b (F) HRESULT_FROM_WIN32(1450) #671298# from Windows::COM::CComponentStore::InternalTransact(...)[gle=0x800705aa]
2016-09-20 13:48:18, Error CSI 0000000c (F) HRESULT_FROM_WIN32(1450) #671296# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_Commit(Flags = 22 (0x00000016), pSink = NULL, disp = 0, coldpatching = FALSE)[gle=0x800705aa]
2016-09-20 13:48:18, Error CSI 0000000d (F) HRESULT_FROM_WIN32(1450) #671295# 238081 us from Windows::ServicingAPI::CCSITransaction_ICSITransaction::Commit(flags = 0x00000016, pSink = NULL, disp = 0)
[gle=0x800705aa]
2016-09-20 13:48:18, Info CBS Scavenge: Failed to commit scavenging of CSI store. [HRESULT = 0x800705aa - ERROR_NO_SYSTEM_RESOURCES]
2016-09-20 13:48:18, Info CSI 0000000e@2016/9/20:18:48:18.785 CSI Transaction @0x40ba30 destroyed
2016-09-20 13:48:18, Info CBS Warning: Failed to scavenge CSI store. [HRESULT = 0x800705aa - ERROR_NO_SYSTEM_RESOURCES]
2016-09-20 13:48:18, Info CBS Reboot mark refs: 0
2016-09-20 13:48:18, Info CBS Warning: Failed while executing service idle processing. [HRESULT = 0x800705aa - ERROR_NO_SYSTEM_RESOURCES]
2016-09-20 13:48:18, Info CBS Warning: Failed to execute service idle processing. Error code: 0X800705aa [HRESULT = 0x800705aa - ERROR_NO_SYSTEM_RESOURCES]
2016-09-20 13:48:18, Info CBS Idle processing thread terminated normally
2016-09-20 13:48:18, Info CBS Ending the TrustedInstaller main loop.I'll need to take a look at the Components hive. It also seems that your server may be out of system resources if the error is correct, restarting may help in the short term - be sure that sufficient resources (usually memory) are allocated.
Please manually upload the components hive by following these instructions:
Upload Components Hive
- Navigate to C:\Windows\System32\config
- Right-click on the current COMPONENTS file and select copy
Note: If you get an error that the file is in use, reboot your computer and then try again. - Right-click on your Desktop and select paste
- Right-click on the COMPONENTS file on your Desktop and select Send To -> Compressed (zipped) Folder
- Upload the zip from your Desktop to a file sharing service such as DropBox, OneDrive, SendSpace, etc. and include the link with your reply.
Components located at COMPONENTS.zip - Google Drive
zcomputerwiz
Windows Update Expert
Export Component Based Servicing
Once done please upload ComponentBasedServicing.zip via DropBox OneDrive or SendSpace etc. and include the link with your reply.
- Click on the Start button and in the search box, type regedit
- When you see regedit on the list, right-click on it and select Run as administrator
- When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\
- Once selected, click File > Export....
- Change the Save as type: to Registry Hive Files (*.*)
- Name this file ComponentBasedServicing (with no file extension) and save it to your Desktop.
- Right Click on the ComponentBasedServicing file on your Desktop and choose Send To -> Compressed (Zipped) Folder.
Once done please upload ComponentBasedServicing.zip via DropBox OneDrive or SendSpace etc. and include the link with your reply.
File can be found here ComponentBasedServicing.zip - Google Drive
zcomputerwiz
Windows Update Expert
Step 1 - Replace Components Hive Manually
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.
View attachment 22734
SFC Scan
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.
- Download COMPONENTS.ZIP and save to your desktop.
- Right-click on it and select Extract all.... Make sure the "Show extracted files when complete" is checked and click Extract.
- Now we have the COMPONENTS file that we will be using to replace your current one.
- Navigate to C:\Windows\System32\config
- Right-click on the current COMPONENTS file and select rename. Rename it to COMPONENTS.bad.
Note: If you get an error that the file is in use, reboot your computer and then try again. - Take the file from the Components folder on your desktop and paste it into C:\Windows\System32\config
View attachment 22734
SFC Scan
- Click on the Start
button and in the search box, type Command Prompt
- When you see Command Prompt on the list, right-click on it and select Run as administrator
- When command prompt opens, copy and paste the following commands into it, press enter after each
sfc /scannow
Wait for this to finish before you continue
copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
- This will create a file, cbs.txt on your Desktop. Please zip and attach this to your next post.
zcomputerwiz
Windows Update Expert
Code:
2016-10-03 09:07:53, Info CSI 00000300 [SR] Beginning Verify and Repair transaction
2016-10-03 09:07:53, Info CSI 00000301 Manifest hash for component [ml:280{140},l:184{92}]"amd64_cc9106f3867c3725e733e638d5145385_31bf3856ad364e35_6.1.7601.17857_none_6a805db4e223abbd" does not match expected value.
Expected:{l:32 b:aac8b0056c07bb17a753c4588889b34d4869ce01000000003049a60000000000}
Found:{l:32 b:aac8b0056c07bb17a753c4580031c2b75f665ea318d489ccd7985d9c2b6c5629}.
2016-10-03 09:07:53, Info CSI 00000302 Unable to load manifest for component [ml:280{140},l:184{92}]"amd64_cc9106f3867c3725e733e638d5145385_31bf3856ad364e35_6.1.7601.17857_none_6a805db4e223abbd"
2016-10-03 09:07:53, Info CSI 00000303 [SR] Cannot verify component files for cc9106f3867c3725e733e638d5145385, Version = 6.1.7601.17857, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, manifest is damaged (TRUE)
2016-10-03 09:07:53, Info CSI 00000304 Manifest hash for component [ml:280{140},l:202{101}]"amd64_microsoft-windows-f..overy-adm.resources_31bf3856ad364e35_6.1.7600.16385_en-us_a9a87350ecf476dc" does not match expected value.
Expected:{l:32 b:15765768b396dc3f6b8838a2015197241a4b25b366f9b4881c0000001c000000}
Found:{l:32 b:15765768b396dc3f6b8838a2015197241a4b25b366f9b488be49c376d3bb5ede}.
2016-10-03 09:07:53, Info CSI 00000305 Unable to load manifest for component [ml:280{140},l:202{101}]"amd64_microsoft-windows-f..overy-adm.resources_31bf3856ad364e35_6.1.7600.16385_en-us_a9a87350ecf476dc"
2016-10-03 09:07:53, Info CSI 00000306 [SR] Cannot verify component files for Microsoft-Windows-FileRecovery-Adm.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, manifest is damaged (TRUE)
2016-10-03 09:07:53, Info CSI 00000307 Repair results created:SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.
- Download SFCFix.exe (by niemiro) and save this to your Desktop.
- Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
- Save any open documents and close all open windows.
- On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
- Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
- SFCFix will now process the script.
- Upon completion, a file should be created on your Desktop: SFCFix.txt.
- Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.
View attachment SFCFix.zip
SFC Scan
- Click on the Start button and in the search box, type Command Prompt
- When you see Command Prompt on the list, right-click on it and select Run as administrator
- When command prompt opens, copy and paste the following commands into it, press enter after each
sfc /scannow
Wait for this to finish before you continue
copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
- This will create a file, cbs.txt on your Desktop. Please zip and attach this to your next post.
zcomputerwiz
Windows Update Expert
Looks good. I see an update failed to install because of some missing keys as well.
SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.
View attachment SFCFix.zip
Once complete, try installing the updates again. If they fail, zip and attach CBS.log
Read More:
SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.
- Download SFCFix.exe (by niemiro) and save this to your Desktop.
- Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
- Save any open documents and close all open windows.
- On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
- Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
- SFCFix will now process the script.
- Upon completion, a file should be created on your Desktop: SFCFix.txt.
- Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.
View attachment SFCFix.zip
Once complete, try installing the updates again. If they fail, zip and attach CBS.log
zcomputerwiz
Windows Update Expert
SFC scan results look ok.
Reboot when you get a chance and check for updates. When they are offered, try installing and let me know the results.
Reboot when you get a chance and check for updates. When they are offered, try installing and let me know the results.
Well that's the problem, I cant install/check/view any updates. Its almost like the windows update module is completely corrupt. attached are what we are getting when we open windows update and when looking at installed updates. No error messages are given though and there's nothing in the logs.
Attachments
zcomputerwiz
Windows Update Expert
Looks like a language pack problem.
What language packs are installed on this server?
What language packs are installed on this server?
zcomputerwiz
Windows Update Expert
Try running each of the following commands in Powershell:
Get-Culture
Get-WinSystemLocale
Get-WinHomeLocation
Get-WinUserLanguageList
Please copy and paste the results of each into your next reply.
Get-Culture
Get-WinSystemLocale
Get-WinHomeLocation
Get-WinUserLanguageList
Please copy and paste the results of each into your next reply.
zcomputerwiz
Windows Update Expert
Please try downloading and installing the English MUI Language Pack here: Download Windows Server 2008 R2 Multilingual User Interface Language Packs from Official Microsoft Download Center
If the installation fails, zip and attach CBS.log
If the installation fails, zip and attach CBS.log