Windows Update Unable to check for updates.

Avneet

Avneet

Member
Joined
Oct 1, 2016
Posts
8
Hello,
I have been trying to install Service Pack 1 for my Windows 7 Ultimate (32-bit) . Windows Update can,t auto check for updates, and when i click the button "Check for Updates" i get a message ( Windows could not search for new updates . An error occurred while checking for new updates for your computer. Error Code 80070002 ). I looked for this problem on the microsoft official site . And tried this solution:-

Disable Windows Update from Services under Administrative Tools and go to C:/Windows/Softwaredistribution/DataStore and delete everything. And re-enable the service and run windows update.

But this solution did not work. So i tried to install SP1 by downloading it manually from Microsoft site.When i run the windows6.1-KB976932-X86 file, the setup displays a message saying that the installation was unsuccessful due to a system error.

On further investigation, I heard about the System Readiness Tool on the microsoft site and downloaded it. The tool was installed but still the problem was not fixed.

I will attach my CBS folder and the log file of SFCFix . Plz Help me.

Am a little busy person, so i wont be able to reply instantly. I'll occasionally check for ur replies and reply accordingly.
 

Attachments

In addition i want to tell that i do not have Windows Update Folder in HKEY_LOCAL_MACHICE/SOFTWARE/Policies/Microsoft
 
Code: 
2016-10-01 21:25:57, Error                 CBS    SPI: (CheckForPendingFlag:90)Failed to open component hive at C:\Windows\System32\config\components er=0x0

Please manually upload the components hive by following these instructions:

Upload Components Hive
  1. Navigate to C:\Windows\System32\config
  2. Right-click on the current COMPONENTS file and select copy
    Note: If you get an error that the file is in use, reboot your computer and then try again.
  3. Right-click on your Desktop and select paste
  4. Right-click on the COMPONENTS file on your Desktop and select Send To -> Compressed (zipped) Folder
  5. Upload the zip from your Desktop to a file sharing service such as DropBox, OneDrive, SendSpace, etc. and include the link with your reply.
 
Thanks.

Code: 
2016-10-01 21:29:29, Error                 CBS    SPI: (CSPCInstallTask::ApplicabilityScan:632)Failed to get latest version of Package_for_KB976902~31bf3856ad364e35~x86~~6.1.1.17514 from the store hr=0x80070002
2016-10-01 21:29:29, Error                 CBS    SPI: (CSPInstall::CompatibilityApplicabilityScan:1303)Failed in applicability check of task hr=0x80070002
2016-10-01 21:29:29, Info                  CBS    SPI: Ending Compatibility\Applicability scan
2016-10-01 21:29:29, Error                 CBS    SPI: (PerformSPInstallation:833)Failed to install SP using UI hr=0x80070002
2016-10-01 21:29:29, Error                 CBS    SPI: (wmain:1105)Failed to perform SP installation hr=0x80070002
2016-10-01 21:29:29, Info                  CBS    SPI: Reporting Failed event

Please try to download and install Download Update for Windows 7 for x64-based Systems (KB2533552) from Official Microsoft Download Center

Code: 
Checking Component Store
(f)	CSI Payload File Missing	0x00000000	ehrecvr.exe	x86_microsoft-windows-ehome-services-ehrecvr_31bf3856ad364e35_6.1.7600.16385_none_bd3fd42782f1ef9a	
(f)	CSI Payload File Missing	0x00000000	wsqmcons.exe	x86_microsoft-windows-sqm-consolidator-base_31bf3856ad364e35_6.1.7600.16385_none_d415c20cc2eaaf30	
(f)	CSI Payload File Missing	0x00000000	WMIADAP.exe	x86_microsoft-windows-wmi-core_31bf3856ad364e35_6.1.7600.16385_none_b92a593880ec3564	
(f)	CSI Payload File Missing	0x00000000	TrustedInstaller.exe	x86_microsoft-windows-trustedinstaller_31bf3856ad364e35_6.1.7600.16385_none_90e389a7ae7a4b6c

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

View attachment SFCFix.zip

Once SFCFix has completed, run the System Update Readiness Tool again.

When SURT has finished, zip and attach C:\Windows\Logs\CBS\CheckSUR.log with your reply.
 
My windows is 32-bit.But i downloaded the 32-bit KB2533552 and it says "The update is not applicable to your computer".

SfcFix ran good and here is the report -

SFCFix version 3.0.0.0 by niemiro.
Start time: 2016-10-05 08:48:21.373
Microsoft Windows 7 - x86
Using .zip script file at C:\Users\neeta\Downloads\SFCFix.zip [0]

PowerCopy::
Successfully took permissions for file or folder C:\Windows\WinSxS\x86_microsoft-windows-wmi-core_31bf3856ad364e35_6.1.7600.16385_none_b92a593880ec3564
Successfully took permissions for file or folder C:\Windows\WinSxS\x86_microsoft-windows-trustedinstaller_31bf3856ad364e35_6.1.7600.16385_none_90e389a7ae7a4b6c
Successfully took permissions for file or folder C:\Windows\WinSxS\x86_microsoft-windows-sqm-consolidator-base_31bf3856ad364e35_6.1.7600.16385_none_d415c20cc2eaaf30
Successfully took permissions for file or folder C:\Windows\WinSxS\x86_microsoft-windows-ehome-services-ehrecvr_31bf3856ad364e35_6.1.7600.16385_none_bd3fd42782f1ef9a

Successfully copied file C:\Users\neeta\AppData\Local\niemiro\Archive\WinSxS\x86_microsoft-windows-wmi-core_31bf3856ad364e35_6.1.7600.16385_none_b92a593880ec3564\WMIADAP.exe to C:\Windows\WinSxS\x86_microsoft-windows-wmi-core_31bf3856ad364e35_6.1.7600.16385_none_b92a593880ec3564\WMIADAP.exe.

Successfully copied file C:\Users\neeta\AppData\Local\niemiro\Archive\WinSxS\x86_microsoft-windows-trustedinstaller_31bf3856ad364e35_6.1.7600.16385_none_90e389a7ae7a4b6c\TrustedInstaller.exe to C:\Windows\WinSxS\x86_microsoft-windows-trustedinstaller_31bf3856ad364e35_6.1.7600.16385_none_90e389a7ae7a4b6c\TrustedInstaller.exe.

Successfully copied file C:\Users\neeta\AppData\Local\niemiro\Archive\WinSxS\x86_microsoft-windows-sqm-consolidator-base_31bf3856ad364e35_6.1.7600.16385_none_d415c20cc2eaaf30\wsqmcons.exe to C:\Windows\WinSxS\x86_microsoft-windows-sqm-consolidator-base_31bf3856ad364e35_6.1.7600.16385_none_d415c20cc2eaaf30\wsqmcons.exe.

Successfully copied file C:\Users\neeta\AppData\Local\niemiro\Archive\WinSxS\x86_microsoft-windows-ehome-services-ehrecvr_31bf3856ad364e35_6.1.7600.16385_none_bd3fd42782f1ef9a\ehrecvr.exe to C:\Windows\WinSxS\x86_microsoft-windows-ehome-services-ehrecvr_31bf3856ad364e35_6.1.7600.16385_none_bd3fd42782f1ef9a\ehrecvr.exe.

Successfully restored ownership for C:\Windows\WinSxS\x86_microsoft-windows-wmi-core_31bf3856ad364e35_6.1.7600.16385_none_b92a593880ec3564
Successfully restored permissions on C:\Windows\WinSxS\x86_microsoft-windows-wmi-core_31bf3856ad364e35_6.1.7600.16385_none_b92a593880ec3564
Successfully restored ownership for C:\Windows\WinSxS\x86_microsoft-windows-trustedinstaller_31bf3856ad364e35_6.1.7600.16385_none_90e389a7ae7a4b6c
Successfully restored permissions on C:\Windows\WinSxS\x86_microsoft-windows-trustedinstaller_31bf3856ad364e35_6.1.7600.16385_none_90e389a7ae7a4b6c
Successfully restored ownership for C:\Windows\WinSxS\x86_microsoft-windows-sqm-consolidator-base_31bf3856ad364e35_6.1.7600.16385_none_d415c20cc2eaaf30
Successfully restored permissions on C:\Windows\WinSxS\x86_microsoft-windows-sqm-consolidator-base_31bf3856ad364e35_6.1.7600.16385_none_d415c20cc2eaaf30
Successfully restored ownership for C:\Windows\WinSxS\x86_microsoft-windows-ehome-services-ehrecvr_31bf3856ad364e35_6.1.7600.16385_none_bd3fd42782f1ef9a
Successfully restored permissions on C:\Windows\WinSxS\x86_microsoft-windows-ehome-services-ehrecvr_31bf3856ad364e35_6.1.7600.16385_none_bd3fd42782f1ef9a
PowerCopy:: directive completed successfully.

Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 4 datablocks.
Finish time: 2016-10-05 08:48:24.040
Script hash: ysb7XeMoYYaBnrPkY7oRFr6BaDfCmT9+nTA/avUEiMA=
----------------------EOF-----------------------

Now SURT..
This time it did not show the green bar for completion, i ran it second time after finding that it still creates the CheckSUR.log

I also want to remention that I don't have Windows Update Folder In HKEY_LOCAL_MACHINE, so i dont have registry for Windows Update that can be one of reasons for the errors.. and lastly my windows is 32-bit so plz whatever links u post ahead should contain 32-bit software.

Thanks.
Avneet
 

Attachments

Code: 
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2016-10-05 09:04

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 332
 No errors detected

It does appear that the fix script worked and SURT is not finding problems.

Sorry about the 32/64 mixup.

Install Update with DISM

  1. Copy the MSU file you downloaded to a convenient location (such as C:\temp).
  2. Click on the Start
    Start%20Orb.jpg
    button and in the search box, type Command Prompt
  3. When you see Command Prompt on the list, right-click on it and select Run as administrator
  4. When command prompt opens, copy and paste the following commands into it, press enter after each

    cd C:\temp

    replace C:\temp with your path if different

    expand {update name}.msu -f:* C:\temp

    replace {update name} with the name of the MSU file.

    DISM.exe /Online /Add-Package /PackagePath:C:\temp\{update name}.cab

  5. You should receive the message:
    The operation completed successfully.
  6. Make sure to allow the computer to restart if prompted.

    If you receive any other message:
  7. Right-click on the Command Prompt window and click Select All, this will invert all of the colors by selecting the text, now press enter. All of this text is now copied.
  8. Paste (Ctrl+V) it into your next post.
  9. Zip and attach C:\Windows\Logs\CBS\CBS.log
 
Here is the Command prompt result:-

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\neeta>cd C:\temp

C:\Temp>expand Windows6.1-KB2533552-x86.msu -f:* C:\temp
Microsoft (R) File Expansion Utility Version 6.1.7600.16385
Copyright (c) Microsoft Corporation. All rights reserved.

Adding C:\temp\WSUSSCAN.cab to Extraction Queue
Adding C:\temp\Windows6.1-KB2533552-x86.cab to Extraction Queue
Adding C:\temp\Windows6.1-KB2533552-x86-pkgProperties.txt to Extraction Queue
Adding C:\temp\Windows6.1-KB2533552-x86.xml to Extraction Queue

Expanding Files ....

Expanding Files Complete ...
4 files total.

C:\Temp>DISM.exe /Online /Add-Package /PackagePath:C:\temp\Windows6.1-KB2533552-
x86.cab

Deployment Image Servicing and Management tool
Version: 6.1.7600.16385

Image Version: 6.1.7600.16385


Error: 87

The add-package option is unknown.
For more information, refer to the help by running DISM.exe /?.

The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

C:\Temp>

I have attached the dism.log and CBS.log files.View attachment Logs.zip
 
Tried the command but got error. Also tried combos with the command still unsuccessful. Here is the log.
 

Attachments

Let's try this:

Run Windows Repairs
  1. Download Windows Repair (All-in-One) Portable to your desktop.
  2. Once the file is downloaded, right-click on the file on your desktop and choose Extract All...
    Extract.JPG
  3. Keep the defaults and click the Extract button.
  4. A folder named tweaking.com_windows_repair_aio will be extracted to the desktop. Once the extraction is complete the folder will open.
  5. Inside this folder, there is a folder named Tweaking.com - Windows Repair. Open this folder as well.
    Capture.JPG

  6. Double-click on Repair_Windows.exe to open. Note: Please make sure all of your programs are closed and anything you were working on is saved as we will be rebooting.
  7. When the program opens, click the Reboot to Safe Mode button at the bottom of the screen. Answer Yes to allow.
  8. Once rebooted into Safe Mode, open the program again. When the program opens, click the Repairs tab and click the Open Repairs button.
  9. A backup of your registry will be made. After a few moments you will have many options from which you can choose.
  10. Please click the Unselect All button and then click to enable only the following ones:

    17 - Repair Windows Updates

  11. Ensure the Restart check box is selected and click the Start Repairs button in the lower right of the screen. This may take some time to run so be patient.
    StartRepairsWithReboot.JPG
  12. Once the fixes are complete you will be prompted to restart your machine. Answer Yes.

Once the computer has restarted, download and run the System Update Readiness Tool:

System Update Readiness Tool (SURT)

Download and run the System Update Readiness Tool for your version of Windows here: System Update Readiness Tool

NOTE: If you aren't sure if your Windows installation is 32-bit or 64-bit, check here: How to determine whether a computer is running a 32-bit version or 64-bit version of the Windows operating system

This tool will take some time to complete - when it has finished, attach C:\Windows\Logs\CBS\CheckSUR.log with your reply.
 
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