[SOLVED] windows update problems - KB3126587 and KB3080149

lionheart44 · Dec 3, 2016

I ran the sfcfix tool and per its instructions i am posting the contents of the log file here. I appreciate all help and advice or point in the direction of an existing thread if possible. thanks in advance

SFCFix version 3.0.0.0 by niemiro.
Start time: 2016-12-02 00:39:36.634
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.

AutoAnalysis::
WARNING: Failed to get store name from identity name with return code 2 for component NetFx-MSCORSN_DLL and file mscorsn.dll. File is reported as corrupt by SFC.
CORRUPT: mscorsn.dll of component NetFx-MSCORSN_DLL.

WARNING: Manifest damage on component "amd64_microsoft-windows-p..ncetoolscommandline_31bf3856ad364e35_6.1.7601.18869_none_bf1861001598c417". See CBS logfile for more details.
WARNING: Manifest damage on component "amd64_netfx-microsoft.build.utilities_b03f5f7f11d50a3a_6.1.7601.18523_none_1af502ea6808c58e". See CBS logfile for more details.
WARNING: Manifest damage on component "amd64_netfx-microsoft.visualbasic_b03f5f7f11d50a3a_6.1.7601.18523_none_cfb8ce4cc5a21132". See CBS logfile for more details.
WARNING: Manifest damage on component "x86_custommarshalers_b03f5f7f11d50a3a_6.1.7601.18523_none_469c906a4e5e64cd". See CBS logfile for more details.
WARNING: Manifest damage on component "amd64_55dd8cc91134829157c6752a79b45a6a_b77a5c561934e089_6.1.7601.18523_none_98f5848151f82df6". See CBS logfile for more details.
WARNING: Manifest damage on component "amd64_8cb15662793a4fc778c808b6ebf5a406_b03f5f7f11d50a3a_6.1.7601.18763_none_d7df86d2f6dd0779". See CBS logfile for more details.
WARNING: Manifest damage on component "x86_installutil_b03f5f7f11d50a3a_6.1.7601.18523_none_4fd50e3bddc343d7". See CBS logfile for more details.
WARNING: Manifest damage on component "msil_system.servicemodel.ref_b77a5c561934e089_6.1.7601.18532_none_40c45e18cf555555". See CBS logfile for more details.
WARNING: Manifest damage on component "x86_caspol_b03f5f7f11d50a3a_6.1.7601.18523_none_403420e1ac8197f0". See CBS logfile for more details.
WARNING: Manifest damage on component "msil_aspnet_regbrowsers.resources_b03f5f7f11d50a3a_6.1.7601.18410_en-us_dca3d79bc14e4b86". See CBS logfile for more details.

FIXED: Corruption at C:\Windows\winsxs\amd64_mdmgl003.inf_31bf3856ad364e35_6.1.7600.16385_none_cdc9dd3061fa542a\mdmgl003.inf has been successfully repaired from C:\Windows\inf\mdmgl003.inf.
FIXED: Corruption at C:\Windows\winsxs\amd64_prnlx00d.inf_31bf3856ad364e35_6.1.7600.16385_none_62689a3eadfe9b80\prnlx00d.cat has been successfully repaired from C:\Windows\System32\catroot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\prnlx00d.cat.
FIXED: Corruption at C:\Windows\winsxs\amd64_prnlx00v.inf_31bf3856ad364e35_6.1.7600.16385_none_6c0be1fa721edae2\prnlx00v.cat has been successfully repaired from C:\Windows\System32\catroot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\prnlx00v.cat.

CORRUPT: C:\Windows\winsxs\amd64_microsoft-windows-s..-soundthemes-garden_31bf3856ad364e35_6.1.7600.16385_none_f7a4bf1e15863e21\Windows Battery Critical.wav
CORRUPT: C:\Windows\winsxs\amd64_microsoft-windows-s..-soundthemes-garden_31bf3856ad364e35_6.1.7600.16385_none_f7a4bf1e15863e21\Windows Balloon.wav
CORRUPT: C:\Windows\winsxs\amd64_microsoft-windows-s..-soundthemes-quirky_31bf3856ad364e35_6.1.7600.16385_none_e55404efe49bb9cb\Windows Battery Critical.wav
CORRUPT: C:\Windows\winsxs\amd64_microsoft-windows-s..-soundthemes-quirky_31bf3856ad364e35_6.1.7600.16385_none_e55404efe49bb9cb\Windows Hardware Fail.wav
CORRUPT: C:\Windows\winsxs\amd64_microsoft-windows-s..-soundthemes-quirky_31bf3856ad364e35_6.1.7600.16385_none_e55404efe49bb9cb\Windows Battery Low.wav
CORRUPT: C:\Windows\winsxs\amd64_microsoft-windows-s..-soundthemes-quirky_31bf3856ad364e35_6.1.7600.16385_none_e55404efe49bb9cb\Windows Notify.wav
CORRUPT: C:\Windows\winsxs\amd64_microsoft-windows-s..l-soundthemes-delta_31bf3856ad364e35_6.1.7600.16385_none_fbf7e0678b64a4b8\Windows Logon Sound.wav
CORRUPT: C:\Windows\winsxs\amd64_microsoft-windows-s..l-soundthemes-delta_31bf3856ad364e35_6.1.7600.16385_none_fbf7e0678b64a4b8\Windows Balloon.wav
CORRUPT: C:\Windows\winsxs\amd64_microsoft-windows-s..l-soundthemes-delta_31bf3856ad364e35_6.1.7600.16385_none_fbf7e0678b64a4b8\Windows Print complete.wav
CORRUPT: C:\Windows\winsxs\amd64_microsoft-windows-s..oundthemes-festival_31bf3856ad364e35_6.1.7600.16385_none_121f20b55f0bde68\Windows Logoff Sound.wav
CORRUPT: C:\Windows\winsxs\amd64_microsoft-windows-s..oundthemes-festival_31bf3856ad364e35_6.1.7600.16385_none_121f20b55f0bde68\Windows Battery Critical.wav
CORRUPT: C:\Windows\winsxs\amd64_microsoft-windows-s..oundthemes-festival_31bf3856ad364e35_6.1.7600.16385_none_121f20b55f0bde68\Windows Logon Sound.wav
CORRUPT: C:\Windows\winsxs\amd64_microsoft-windows-s..oundthemes-festival_31bf3856ad364e35_6.1.7600.16385_none_121f20b55f0bde68\Windows Exclamation.wav
CORRUPT: C:\Windows\winsxs\amd64_microsoft-windows-s..oundthemes-festival_31bf3856ad364e35_6.1.7600.16385_none_121f20b55f0bde68\Windows Notify.wav
CORRUPT: C:\Windows\winsxs\amd64_microsoft-windows-shell-soundthemes-raga_31bf3856ad364e35_6.1.7600.16385_none_2fe300bf8e73cdbd\Windows Feed Discovered.wav
CORRUPT: C:\Windows\winsxs\amd64_microsoft-windows-shell-soundthemes-raga_31bf3856ad364e35_6.1.7600.16385_none_2fe300bf8e73cdbd\Windows Exclamation.wav

SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 60
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 3
SURT total detected corruption count: 40
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.

Failed to generate a complete zip file. Upload aborted.

SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 3 datablocks.
Finish time: 2016-12-02 00:51:02.645
----------------------EOF-----------------------

zcomputerwiz · Dec 7, 2016

Hi there Lionheart!

Let's start with the System Update Readiness Tool (SURT).

System Update Readiness Tool (SURT)

Download and run the System Update Readiness Tool for your version of Windows here: System Update Readiness Tool

NOTE: If you aren't sure if your Windows installation is 32-bit or 64-bit, check here: How to determine whether a computer is running a 32-bit version or 64-bit version of the Windows operating system

This tool will take some time to complete - when it has finished, attach C:\Windows\Logs\CBS\CheckSUR.log with your reply.

lionheart44 · Dec 7, 2016

below is copied and pasted from the C:\Windows\Logs\CBS\CheckSUR (text doc). there was also a checkSUR.persist. Thanks again zcomputerwiz for the help!

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2016-12-07 14:59
Using temp directory: C:\Users\Adam\AppData\Local\Temp\

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_117_for_KB3068708~31bf3856ad364e35~amd64~~6.1.1.0.cat
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_142_for_KB3068708~31bf3856ad364e35~amd64~~6.1.1.0.cat
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_143_for_KB3068708~31bf3856ad364e35~amd64~~6.1.1.0.cat
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_144_for_KB3068708~31bf3856ad364e35~amd64~~6.1.1.0.cat
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_148_for_KB3068708~31bf3856ad364e35~amd64~~6.1.1.0.mum Line 1: ýëÆ‚%B ¦8¶6ÌÉ€»Zi1Ã³ ³gG¾�Çâ?–³ˆø¾9¹é•Îü|¯¨ÍÐA�àÕ³/h»ÛljÝò
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_250_for_KB3068708~31bf3856ad364e35~amd64~~6.1.1.0.cat

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\amd64_8cb15662793a4fc778c808b6ebf5a406_b03f5f7f11d50a3a_6.1.7601.18763_none_d7df86d2f6dd0779.manifest amd64_8cb15662793a4fc778c808b6ebf5a406_b03f5f7f11d50a3a_6.1.7601.18763_none_d7df86d2f6dd0779
(f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\amd64_microsoft-windows-p..ncetoolscommandline_31bf3856ad364e35_6.1.7601.23072_none_bf9003fb2ec501b3.manifest amd64_microsoft-windows-p..ncetoolscommandline_31bf3856ad364e35_6.1.7601.23072_none_bf9003fb2ec501b3
(f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\wow64_microsoft-windows-systemrestore-main_31bf3856ad364e35_6.1.7601.22921_none_afd63a941767cb31.manifest wow64_microsoft-windows-systemrestore-main_31bf3856ad364e35_6.1.7601.22921_none_afd63a941767cb31
(f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\msil_system.servicemodel.ref_b77a5c561934e089_6.1.7601.22743_none_29f7a0b6e8fbe8a4.manifest msil_system.servicemodel.ref_b77a5c561934e089_6.1.7601.22743_none_29f7a0b6e8fbe8a4
(f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\amd64_microsoft-windows-c..integrity.resources_31bf3856ad364e35_6.1.7601.22921_en-us_57d640fb7d2291ba.manifest amd64_microsoft-windows-c..integrity.resources_31bf3856ad364e35_6.1.7601.22921_en-us_57d640fb7d2291ba
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-csrsrv_31bf3856ad364e35_6.1.7601.22921_none_2828f75fd525acd6.manifest amd64_microsoft-windows-csrsrv_31bf3856ad364e35_6.1.7601.22921_none_2828f75fd525acd6
(f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\amd64_netfx-microsoft.build.tasks_b03f5f7f11d50a3a_6.1.7601.22733_none_e5a92778faa512e0.manifest amd64_netfx-microsoft.build.tasks_b03f5f7f11d50a3a_6.1.7601.22733_none_e5a92778faa512e0
(f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\amd64_8c83fe450087f746a0c3f0dc9da92b4e_b77a5c561934e089_6.1.7601.22733_none_e1fcfb31888d3ae1.manifest amd64_8c83fe450087f746a0c3f0dc9da92b4e_b77a5c561934e089_6.1.7601.22733_none_e1fcfb31888d3ae1
(f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\amd64_microsoft-windows-p..ncetoolscommandline_31bf3856ad364e35_6.1.7601.18869_none_bf1861001598c417.manifest amd64_microsoft-windows-p..ncetoolscommandline_31bf3856ad364e35_6.1.7601.18869_none_bf1861001598c417
(f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\x86_custommarshalers_b03f5f7f11d50a3a_6.1.7601.22733_none_2fcfe9d06804de7b.manifest x86_custommarshalers_b03f5f7f11d50a3a_6.1.7601.22733_none_2fcfe9d06804de7b
(f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\msil_system.runtime.serialization_b77a5c561934e089_6.1.7601.22743_none_bff7ca5ab6261061.manifest msil_system.runtime.serialization_b77a5c561934e089_6.1.7601.22743_none_bff7ca5ab6261061
(f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\x86_installutil_b03f5f7f11d50a3a_6.1.7601.18523_none_4fd50e3bddc343d7.manifest x86_installutil_b03f5f7f11d50a3a_6.1.7601.18523_none_4fd50e3bddc343d7
(f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\x86_caspol_b03f5f7f11d50a3a_6.1.7601.22733_none_29677a47c628119e.manifest x86_caspol_b03f5f7f11d50a3a_6.1.7601.22733_none_29677a47c628119e
(f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\x86_custommarshalers_b03f5f7f11d50a3a_6.1.7601.18523_none_469c906a4e5e64cd.manifest x86_custommarshalers_b03f5f7f11d50a3a_6.1.7601.18523_none_469c906a4e5e64cd
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_netfx-microsoft.build.utilities_b03f5f7f11d50a3a_6.1.7601.18523_none_1af502ea6808c58e.manifest amd64_netfx-microsoft.build.utilities_b03f5f7f11d50a3a_6.1.7601.18523_none_1af502ea6808c58e
(f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\msil_aspnet_regbrowsers.resources_b03f5f7f11d50a3a_6.1.7601.18410_en-us_dca3d79bc14e4b86.manifest msil_aspnet_regbrowsers.resources_b03f5f7f11d50a3a_6.1.7601.18410_en-us_dca3d79bc14e4b86
(f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\wow64_microsoft-windows-n..xcorecomp.resources_31bf3856ad364e35_6.1.7601.22733_en-us_6c704dd7f67f90d5.manifest wow64_microsoft-windows-n..xcorecomp.resources_31bf3856ad364e35_6.1.7601.22733_en-us_6c704dd7f67f90d5
(f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\amd64_microsoft-windows-a..rience-program-data_31bf3856ad364e35_6.1.7601.18868_none_cf5c381999cd167d.manifest amd64_microsoft-windows-a..rience-program-data_31bf3856ad364e35_6.1.7601.18868_none_cf5c381999cd167d
(f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\amd64_microsoft-windows-b..vironment-os-loader_31bf3856ad364e35_6.1.7601.22921_none_b9c87a8c9c6eeb55.manifest amd64_microsoft-windows-b..vironment-os-loader_31bf3856ad364e35_6.1.7601.22921_none_b9c87a8c9c6eeb55
(f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\amd64_55dd8cc91134829157c6752a79b45a6a_b77a5c561934e089_6.1.7601.18523_none_98f5848151f82df6.manifest amd64_55dd8cc91134829157c6752a79b45a6a_b77a5c561934e089_6.1.7601.18523_none_98f5848151f82df6
(f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\amd64_netfx-microsoft.build.utilities_b03f5f7f11d50a3a_6.1.7601.22733_none_04285c5081af3f3c.manifest amd64_netfx-microsoft.build.utilities_b03f5f7f11d50a3a_6.1.7601.22733_none_04285c5081af3f3c
(f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\msil_system.servicemodel.ref_b77a5c561934e089_6.1.7601.18532_none_40c45e18cf555555.manifest msil_system.servicemodel.ref_b77a5c561934e089_6.1.7601.18532_none_40c45e18cf555555
(f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\wow64_microsoft-windows-inetres-adm_31bf3856ad364e35_11.2.9600.17728_none_db1aa9dae15abfda.manifest wow64_microsoft-windows-inetres-adm_31bf3856ad364e35_11.2.9600.17728_none_db1aa9dae15abfda
(f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\wow64_microsoft-windows-ie-htmlapplication_31bf3856ad364e35_8.0.7601.22958_none_dcf13366e49a5999.manifest wow64_microsoft-windows-ie-htmlapplication_31bf3856ad364e35_8.0.7601.22958_none_dcf13366e49a5999
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_netfx-microsoft.visualbasic_b03f5f7f11d50a3a_6.1.7601.18523_none_cfb8ce4cc5a21132.manifest amd64_netfx-microsoft.visualbasic_b03f5f7f11d50a3a_6.1.7601.18523_none_cfb8ce4cc5a21132
(f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\x86_caspol_b03f5f7f11d50a3a_6.1.7601.18523_none_403420e1ac8197f0.manifest x86_caspol_b03f5f7f11d50a3a_6.1.7601.18523_none_403420e1ac8197f0
(f) CSI C Mark Deployment Missing 0x00000000 c!avast.vc110.crt_2036b14a11e83e4a_11.0.60610.1_0b20a8ff883c3a4a x86_avast.vc110.crt_2036b14a11e83e4a_11.0.60610.1_none_1d37a43bbfe1dc9c
(f) CSI C Mark Deployment Missing 0x00000000 c!avast.vc110.crt_2036b14a11e83e4a_11.0.60610.1_c373722873c01144 amd64_avast.vc110.crt_2036b14a11e83e4a_11.0.60610.1_none_d58a6d64ab65b396
(f) CSI C Mark Deployment Missing 0x00000000 c!avast.vc140.mfc_fcc99ee6193ebbca_14.0.24210.0_49391d6d8244622b x86_avast.vc140.mfc_fcc99ee6193ebbca_14.0.24210.0_none_a338d8ea2df29efb
(f) CSI C Mark Deployment Missing 0x00000000 c!policy.14.0.avast.vc140.crt_fcc99ee6193ebbca_14.0.24210.0_ef17e13d91c55d96 amd64_policy.14.0.avast.vc140.crt_fcc99ee6193ebbca_14.0.24210.0_none_499a1b14d5902dfc
(f) CSI C Mark Deployment Missing 0x00000000 c!policy.14.0.avast.vc140.crt_fcc99ee6193ebbca_14.0.24210.0_36c51814a641869c x86_policy.14.0.avast.vc140.crt_fcc99ee6193ebbca_14.0.24210.0_none_914751ebea0c5702
(f) CSI C Mark Deployment Missing 0x00000000 c!avast.vc140.crt_fcc99ee6193ebbca_14.0.24210.0_020285fe6d6e0580 amd64_avast.vc140.crt_fcc99ee6193ebbca_14.0.24210.0_none_56aba0211ca246c2
(f) CSI C Mark Deployment Missing 0x00000000 c!policy.14.0.avast.vc140.mfc_fcc99ee6193ebbca_14.0.24210.0_364e78aca69bba41 x86_policy.14.0.avast.vc140.mfc_fcc99ee6193ebbca_14.0.24210.0_none_962753dde6e08635
(f) CSI C Mark Deployment Missing 0x00000000 c!avast.vc140.crt_fcc99ee6193ebbca_14.0.24210.0_49afbcd581ea2e86 x86_avast.vc140.crt_fcc99ee6193ebbca_14.0.24210.0_none_9e58d6f8311e6fc8

Summary:
Seconds executed: 1954
Found 40 errors
CSI Manifest All Zeros Total count: 3
CSI Manifest Failed Catalog Check Total count: 23
CSI C Mark Deployment Missing Total count: 8
CBS MUM Corrupt Total count: 1
CBS Catalog Corrupt Total count: 5

Unavailable repair files:
winsxs\manifests\amd64_8cb15662793a4fc778c808b6ebf5a406_b03f5f7f11d50a3a_6.1.7601.18763_none_d7df86d2f6dd0779.manifest
winsxs\manifests\amd64_microsoft-windows-p..ncetoolscommandline_31bf3856ad364e35_6.1.7601.23072_none_bf9003fb2ec501b3.manifest
winsxs\manifests\wow64_microsoft-windows-systemrestore-main_31bf3856ad364e35_6.1.7601.22921_none_afd63a941767cb31.manifest
winsxs\manifests\msil_system.servicemodel.ref_b77a5c561934e089_6.1.7601.22743_none_29f7a0b6e8fbe8a4.manifest
winsxs\manifests\amd64_microsoft-windows-c..integrity.resources_31bf3856ad364e35_6.1.7601.22921_en-us_57d640fb7d2291ba.manifest
winsxs\manifests\amd64_microsoft-windows-csrsrv_31bf3856ad364e35_6.1.7601.22921_none_2828f75fd525acd6.manifest
winsxs\manifests\amd64_netfx-microsoft.build.tasks_b03f5f7f11d50a3a_6.1.7601.22733_none_e5a92778faa512e0.manifest
winsxs\manifests\amd64_8c83fe450087f746a0c3f0dc9da92b4e_b77a5c561934e089_6.1.7601.22733_none_e1fcfb31888d3ae1.manifest
winsxs\manifests\amd64_microsoft-windows-p..ncetoolscommandline_31bf3856ad364e35_6.1.7601.18869_none_bf1861001598c417.manifest
winsxs\manifests\x86_custommarshalers_b03f5f7f11d50a3a_6.1.7601.22733_none_2fcfe9d06804de7b.manifest
winsxs\manifests\msil_system.runtime.serialization_b77a5c561934e089_6.1.7601.22743_none_bff7ca5ab6261061.manifest
winsxs\manifests\x86_installutil_b03f5f7f11d50a3a_6.1.7601.18523_none_4fd50e3bddc343d7.manifest
winsxs\manifests\x86_caspol_b03f5f7f11d50a3a_6.1.7601.22733_none_29677a47c628119e.manifest
winsxs\manifests\x86_custommarshalers_b03f5f7f11d50a3a_6.1.7601.18523_none_469c906a4e5e64cd.manifest
winsxs\manifests\amd64_netfx-microsoft.build.utilities_b03f5f7f11d50a3a_6.1.7601.18523_none_1af502ea6808c58e.manifest
winsxs\manifests\msil_aspnet_regbrowsers.resources_b03f5f7f11d50a3a_6.1.7601.18410_en-us_dca3d79bc14e4b86.manifest
winsxs\manifests\wow64_microsoft-windows-n..xcorecomp.resources_31bf3856ad364e35_6.1.7601.22733_en-us_6c704dd7f67f90d5.manifest
winsxs\manifests\amd64_microsoft-windows-a..rience-program-data_31bf3856ad364e35_6.1.7601.18868_none_cf5c381999cd167d.manifest
winsxs\manifests\amd64_microsoft-windows-b..vironment-os-loader_31bf3856ad364e35_6.1.7601.22921_none_b9c87a8c9c6eeb55.manifest
winsxs\manifests\amd64_55dd8cc91134829157c6752a79b45a6a_b77a5c561934e089_6.1.7601.18523_none_98f5848151f82df6.manifest
winsxs\manifests\amd64_netfx-microsoft.build.utilities_b03f5f7f11d50a3a_6.1.7601.22733_none_04285c5081af3f3c.manifest
winsxs\manifests\msil_system.servicemodel.ref_b77a5c561934e089_6.1.7601.18532_none_40c45e18cf555555.manifest
winsxs\manifests\wow64_microsoft-windows-inetres-adm_31bf3856ad364e35_11.2.9600.17728_none_db1aa9dae15abfda.manifest
winsxs\manifests\wow64_microsoft-windows-ie-htmlapplication_31bf3856ad364e35_8.0.7601.22958_none_dcf13366e49a5999.manifest
winsxs\manifests\amd64_netfx-microsoft.visualbasic_b03f5f7f11d50a3a_6.1.7601.18523_none_cfb8ce4cc5a21132.manifest
winsxs\manifests\x86_caspol_b03f5f7f11d50a3a_6.1.7601.18523_none_403420e1ac8197f0.manifest
servicing\packages\Package_117_for_KB3068708~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_142_for_KB3068708~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_143_for_KB3068708~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_144_for_KB3068708~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_148_for_KB3068708~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_250_for_KB3068708~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_117_for_KB3068708~31bf3856ad364e35~amd64~~6.1.1.0.cat
servicing\packages\Package_142_for_KB3068708~31bf3856ad364e35~amd64~~6.1.1.0.cat
servicing\packages\Package_143_for_KB3068708~31bf3856ad364e35~amd64~~6.1.1.0.cat
servicing\packages\Package_144_for_KB3068708~31bf3856ad364e35~amd64~~6.1.1.0.cat
servicing\packages\Package_148_for_KB3068708~31bf3856ad364e35~amd64~~6.1.1.0.cat
servicing\packages\Package_250_for_KB3068708~31bf3856ad364e35~amd64~~6.1.1.0.cat

zcomputerwiz · Dec 8, 2016

Windows Update Package Replacement

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Please download the attached file, Packs.zip and save this to your Desktop.
Right-click on the file and select Extract All...
Tick the box labelled Show extracted files when complete then click Extract
A window will open showing two folders, Manifests and Packages
Open the Manifests folder and copy the files into the following folder (if there are any files)

C:\Windows\Temp\CheckSur\Winsxs\Manifests
Open the Packages folder and copy the files into the following folder (if there are any files)

C:\Windows\Temp\CheckSur\Servicing\Packages
Run the System Update Readiness Tool (SURT) again.
When the SURT finishes installing, copy (Ctrl + C) and paste (Ctrl + V) the contents of the SURT log into your next post please:

C:\Windows\Logs\CBS\CheckSUR.log

View attachment Packs.zip

lionheart44 · Dec 8, 2016

I had to change permissions to allow me to copy the manifests files and the packages files - initially getting a "You need permission to perform this action" error. Also i did not clear out the existing files in either of those folders (manifests or packages), i just copied what was in the zip folders into those folders to be in addition to the files that were already there - hope that was correct.

Below is the log from SURT after doing the above steps - thanks again zcompterwiz

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2016-12-08 17:02
Using temp directory: C:\Users\Adam\AppData\Local\Temp\

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_117_for_KB3068708~31bf3856ad364e35~amd64~~6.1.1.0.cat
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_142_for_KB3068708~31bf3856ad364e35~amd64~~6.1.1.0.cat
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_143_for_KB3068708~31bf3856ad364e35~amd64~~6.1.1.0.cat
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_144_for_KB3068708~31bf3856ad364e35~amd64~~6.1.1.0.cat
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_148_for_KB3068708~31bf3856ad364e35~amd64~~6.1.1.0.mum Line 1: ýëÆ‚%B ¦8¶6ÌÉ€»Zi1Ã³ ³gG¾�Çâ?–³ˆø¾9¹é•Îü|¯¨ÍÐA�àÕ³/h»ÛljÝò
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_250_for_KB3068708~31bf3856ad364e35~amd64~~6.1.1.0.cat

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\amd64_8cb15662793a4fc778c808b6ebf5a406_b03f5f7f11d50a3a_6.1.7601.18763_none_d7df86d2f6dd0779.manifest amd64_8cb15662793a4fc778c808b6ebf5a406_b03f5f7f11d50a3a_6.1.7601.18763_none_d7df86d2f6dd0779
(f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\amd64_microsoft-windows-p..ncetoolscommandline_31bf3856ad364e35_6.1.7601.23072_none_bf9003fb2ec501b3.manifest amd64_microsoft-windows-p..ncetoolscommandline_31bf3856ad364e35_6.1.7601.23072_none_bf9003fb2ec501b3
(f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\wow64_microsoft-windows-systemrestore-main_31bf3856ad364e35_6.1.7601.22921_none_afd63a941767cb31.manifest wow64_microsoft-windows-systemrestore-main_31bf3856ad364e35_6.1.7601.22921_none_afd63a941767cb31
(f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\msil_system.servicemodel.ref_b77a5c561934e089_6.1.7601.22743_none_29f7a0b6e8fbe8a4.manifest msil_system.servicemodel.ref_b77a5c561934e089_6.1.7601.22743_none_29f7a0b6e8fbe8a4
(f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\amd64_microsoft-windows-c..integrity.resources_31bf3856ad364e35_6.1.7601.22921_en-us_57d640fb7d2291ba.manifest amd64_microsoft-windows-c..integrity.resources_31bf3856ad364e35_6.1.7601.22921_en-us_57d640fb7d2291ba
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-csrsrv_31bf3856ad364e35_6.1.7601.22921_none_2828f75fd525acd6.manifest amd64_microsoft-windows-csrsrv_31bf3856ad364e35_6.1.7601.22921_none_2828f75fd525acd6
(f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\amd64_netfx-microsoft.build.tasks_b03f5f7f11d50a3a_6.1.7601.22733_none_e5a92778faa512e0.manifest amd64_netfx-microsoft.build.tasks_b03f5f7f11d50a3a_6.1.7601.22733_none_e5a92778faa512e0
(f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\amd64_8c83fe450087f746a0c3f0dc9da92b4e_b77a5c561934e089_6.1.7601.22733_none_e1fcfb31888d3ae1.manifest amd64_8c83fe450087f746a0c3f0dc9da92b4e_b77a5c561934e089_6.1.7601.22733_none_e1fcfb31888d3ae1
(f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\amd64_microsoft-windows-p..ncetoolscommandline_31bf3856ad364e35_6.1.7601.18869_none_bf1861001598c417.manifest amd64_microsoft-windows-p..ncetoolscommandline_31bf3856ad364e35_6.1.7601.18869_none_bf1861001598c417
(f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\x86_custommarshalers_b03f5f7f11d50a3a_6.1.7601.22733_none_2fcfe9d06804de7b.manifest x86_custommarshalers_b03f5f7f11d50a3a_6.1.7601.22733_none_2fcfe9d06804de7b
(f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\msil_system.runtime.serialization_b77a5c561934e089_6.1.7601.22743_none_bff7ca5ab6261061.manifest msil_system.runtime.serialization_b77a5c561934e089_6.1.7601.22743_none_bff7ca5ab6261061
(f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\x86_installutil_b03f5f7f11d50a3a_6.1.7601.18523_none_4fd50e3bddc343d7.manifest x86_installutil_b03f5f7f11d50a3a_6.1.7601.18523_none_4fd50e3bddc343d7
(f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\x86_caspol_b03f5f7f11d50a3a_6.1.7601.22733_none_29677a47c628119e.manifest x86_caspol_b03f5f7f11d50a3a_6.1.7601.22733_none_29677a47c628119e
(f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\x86_custommarshalers_b03f5f7f11d50a3a_6.1.7601.18523_none_469c906a4e5e64cd.manifest x86_custommarshalers_b03f5f7f11d50a3a_6.1.7601.18523_none_469c906a4e5e64cd
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_netfx-microsoft.build.utilities_b03f5f7f11d50a3a_6.1.7601.18523_none_1af502ea6808c58e.manifest amd64_netfx-microsoft.build.utilities_b03f5f7f11d50a3a_6.1.7601.18523_none_1af502ea6808c58e
(f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\msil_aspnet_regbrowsers.resources_b03f5f7f11d50a3a_6.1.7601.18410_en-us_dca3d79bc14e4b86.manifest msil_aspnet_regbrowsers.resources_b03f5f7f11d50a3a_6.1.7601.18410_en-us_dca3d79bc14e4b86
(f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\wow64_microsoft-windows-n..xcorecomp.resources_31bf3856ad364e35_6.1.7601.22733_en-us_6c704dd7f67f90d5.manifest wow64_microsoft-windows-n..xcorecomp.resources_31bf3856ad364e35_6.1.7601.22733_en-us_6c704dd7f67f90d5
(f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\amd64_microsoft-windows-a..rience-program-data_31bf3856ad364e35_6.1.7601.18868_none_cf5c381999cd167d.manifest amd64_microsoft-windows-a..rience-program-data_31bf3856ad364e35_6.1.7601.18868_none_cf5c381999cd167d
(f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\amd64_microsoft-windows-b..vironment-os-loader_31bf3856ad364e35_6.1.7601.22921_none_b9c87a8c9c6eeb55.manifest amd64_microsoft-windows-b..vironment-os-loader_31bf3856ad364e35_6.1.7601.22921_none_b9c87a8c9c6eeb55
(f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\amd64_55dd8cc91134829157c6752a79b45a6a_b77a5c561934e089_6.1.7601.18523_none_98f5848151f82df6.manifest amd64_55dd8cc91134829157c6752a79b45a6a_b77a5c561934e089_6.1.7601.18523_none_98f5848151f82df6
(f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\amd64_netfx-microsoft.build.utilities_b03f5f7f11d50a3a_6.1.7601.22733_none_04285c5081af3f3c.manifest amd64_netfx-microsoft.build.utilities_b03f5f7f11d50a3a_6.1.7601.22733_none_04285c5081af3f3c
(f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\msil_system.servicemodel.ref_b77a5c561934e089_6.1.7601.18532_none_40c45e18cf555555.manifest msil_system.servicemodel.ref_b77a5c561934e089_6.1.7601.18532_none_40c45e18cf555555
(f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\wow64_microsoft-windows-inetres-adm_31bf3856ad364e35_11.2.9600.17728_none_db1aa9dae15abfda.manifest wow64_microsoft-windows-inetres-adm_31bf3856ad364e35_11.2.9600.17728_none_db1aa9dae15abfda
(f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\wow64_microsoft-windows-ie-htmlapplication_31bf3856ad364e35_8.0.7601.22958_none_dcf13366e49a5999.manifest wow64_microsoft-windows-ie-htmlapplication_31bf3856ad364e35_8.0.7601.22958_none_dcf13366e49a5999
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_netfx-microsoft.visualbasic_b03f5f7f11d50a3a_6.1.7601.18523_none_cfb8ce4cc5a21132.manifest amd64_netfx-microsoft.visualbasic_b03f5f7f11d50a3a_6.1.7601.18523_none_cfb8ce4cc5a21132
(f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\x86_caspol_b03f5f7f11d50a3a_6.1.7601.18523_none_403420e1ac8197f0.manifest x86_caspol_b03f5f7f11d50a3a_6.1.7601.18523_none_403420e1ac8197f0
(f) CSI C Mark Deployment Missing 0x00000000 c!avast.vc110.crt_2036b14a11e83e4a_11.0.60610.1_0b20a8ff883c3a4a x86_avast.vc110.crt_2036b14a11e83e4a_11.0.60610.1_none_1d37a43bbfe1dc9c
(f) CSI C Mark Deployment Missing 0x00000000 c!avast.vc110.crt_2036b14a11e83e4a_11.0.60610.1_c373722873c01144 amd64_avast.vc110.crt_2036b14a11e83e4a_11.0.60610.1_none_d58a6d64ab65b396
(f) CSI C Mark Deployment Missing 0x00000000 c!avast.vc140.mfc_fcc99ee6193ebbca_14.0.24210.0_49391d6d8244622b x86_avast.vc140.mfc_fcc99ee6193ebbca_14.0.24210.0_none_a338d8ea2df29efb
(f) CSI C Mark Deployment Missing 0x00000000 c!policy.14.0.avast.vc140.crt_fcc99ee6193ebbca_14.0.24210.0_ef17e13d91c55d96 amd64_policy.14.0.avast.vc140.crt_fcc99ee6193ebbca_14.0.24210.0_none_499a1b14d5902dfc
(f) CSI C Mark Deployment Missing 0x00000000 c!policy.14.0.avast.vc140.crt_fcc99ee6193ebbca_14.0.24210.0_36c51814a641869c x86_policy.14.0.avast.vc140.crt_fcc99ee6193ebbca_14.0.24210.0_none_914751ebea0c5702
(f) CSI C Mark Deployment Missing 0x00000000 c!avast.vc140.crt_fcc99ee6193ebbca_14.0.24210.0_020285fe6d6e0580 amd64_avast.vc140.crt_fcc99ee6193ebbca_14.0.24210.0_none_56aba0211ca246c2
(f) CSI C Mark Deployment Missing 0x00000000 c!policy.14.0.avast.vc140.mfc_fcc99ee6193ebbca_14.0.24210.0_364e78aca69bba41 x86_policy.14.0.avast.vc140.mfc_fcc99ee6193ebbca_14.0.24210.0_none_962753dde6e08635
(f) CSI C Mark Deployment Missing 0x00000000 c!avast.vc140.crt_fcc99ee6193ebbca_14.0.24210.0_49afbcd581ea2e86 x86_avast.vc140.crt_fcc99ee6193ebbca_14.0.24210.0_none_9e58d6f8311e6fc8

Summary:
Seconds executed: 3216
Found 40 errors
CSI Manifest All Zeros Total count: 3
CSI Manifest Failed Catalog Check Total count: 23
CSI C Mark Deployment Missing Total count: 8
CBS MUM Corrupt Total count: 1
CBS Catalog Corrupt Total count: 5

Unavailable repair files:
winsxs\manifests\amd64_8cb15662793a4fc778c808b6ebf5a406_b03f5f7f11d50a3a_6.1.7601.18763_none_d7df86d2f6dd0779.manifest
winsxs\manifests\amd64_microsoft-windows-p..ncetoolscommandline_31bf3856ad364e35_6.1.7601.23072_none_bf9003fb2ec501b3.manifest
winsxs\manifests\wow64_microsoft-windows-systemrestore-main_31bf3856ad364e35_6.1.7601.22921_none_afd63a941767cb31.manifest
winsxs\manifests\msil_system.servicemodel.ref_b77a5c561934e089_6.1.7601.22743_none_29f7a0b6e8fbe8a4.manifest
winsxs\manifests\amd64_microsoft-windows-c..integrity.resources_31bf3856ad364e35_6.1.7601.22921_en-us_57d640fb7d2291ba.manifest
winsxs\manifests\amd64_microsoft-windows-csrsrv_31bf3856ad364e35_6.1.7601.22921_none_2828f75fd525acd6.manifest
winsxs\manifests\amd64_netfx-microsoft.build.tasks_b03f5f7f11d50a3a_6.1.7601.22733_none_e5a92778faa512e0.manifest
winsxs\manifests\amd64_8c83fe450087f746a0c3f0dc9da92b4e_b77a5c561934e089_6.1.7601.22733_none_e1fcfb31888d3ae1.manifest
winsxs\manifests\amd64_microsoft-windows-p..ncetoolscommandline_31bf3856ad364e35_6.1.7601.18869_none_bf1861001598c417.manifest
winsxs\manifests\x86_custommarshalers_b03f5f7f11d50a3a_6.1.7601.22733_none_2fcfe9d06804de7b.manifest
winsxs\manifests\msil_system.runtime.serialization_b77a5c561934e089_6.1.7601.22743_none_bff7ca5ab6261061.manifest
winsxs\manifests\x86_installutil_b03f5f7f11d50a3a_6.1.7601.18523_none_4fd50e3bddc343d7.manifest
winsxs\manifests\x86_caspol_b03f5f7f11d50a3a_6.1.7601.22733_none_29677a47c628119e.manifest
winsxs\manifests\x86_custommarshalers_b03f5f7f11d50a3a_6.1.7601.18523_none_469c906a4e5e64cd.manifest
winsxs\manifests\amd64_netfx-microsoft.build.utilities_b03f5f7f11d50a3a_6.1.7601.18523_none_1af502ea6808c58e.manifest
winsxs\manifests\msil_aspnet_regbrowsers.resources_b03f5f7f11d50a3a_6.1.7601.18410_en-us_dca3d79bc14e4b86.manifest
winsxs\manifests\wow64_microsoft-windows-n..xcorecomp.resources_31bf3856ad364e35_6.1.7601.22733_en-us_6c704dd7f67f90d5.manifest
winsxs\manifests\amd64_microsoft-windows-a..rience-program-data_31bf3856ad364e35_6.1.7601.18868_none_cf5c381999cd167d.manifest
winsxs\manifests\amd64_microsoft-windows-b..vironment-os-loader_31bf3856ad364e35_6.1.7601.22921_none_b9c87a8c9c6eeb55.manifest
winsxs\manifests\amd64_55dd8cc91134829157c6752a79b45a6a_b77a5c561934e089_6.1.7601.18523_none_98f5848151f82df6.manifest
winsxs\manifests\amd64_netfx-microsoft.build.utilities_b03f5f7f11d50a3a_6.1.7601.22733_none_04285c5081af3f3c.manifest
winsxs\manifests\msil_system.servicemodel.ref_b77a5c561934e089_6.1.7601.18532_none_40c45e18cf555555.manifest
winsxs\manifests\wow64_microsoft-windows-inetres-adm_31bf3856ad364e35_11.2.9600.17728_none_db1aa9dae15abfda.manifest
winsxs\manifests\wow64_microsoft-windows-ie-htmlapplication_31bf3856ad364e35_8.0.7601.22958_none_dcf13366e49a5999.manifest
winsxs\manifests\amd64_netfx-microsoft.visualbasic_b03f5f7f11d50a3a_6.1.7601.18523_none_cfb8ce4cc5a21132.manifest
winsxs\manifests\x86_caspol_b03f5f7f11d50a3a_6.1.7601.18523_none_403420e1ac8197f0.manifest
servicing\packages\Package_117_for_KB3068708~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_142_for_KB3068708~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_143_for_KB3068708~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_144_for_KB3068708~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_148_for_KB3068708~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_250_for_KB3068708~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_117_for_KB3068708~31bf3856ad364e35~amd64~~6.1.1.0.cat
servicing\packages\Package_142_for_KB3068708~31bf3856ad364e35~amd64~~6.1.1.0.cat
servicing\packages\Package_143_for_KB3068708~31bf3856ad364e35~amd64~~6.1.1.0.cat
servicing\packages\Package_144_for_KB3068708~31bf3856ad364e35~amd64~~6.1.1.0.cat
servicing\packages\Package_148_for_KB3068708~31bf3856ad364e35~amd64~~6.1.1.0.cat
servicing\packages\Package_250_for_KB3068708~31bf3856ad364e35~amd64~~6.1.1.0.cat

zcomputerwiz · Dec 9, 2016

Make sure that you copy the files to the correct path, it is important that they are put in exactly the correct folders or SURT will not find them.
Note that these are in the TEMP directory and that you may have to create some of the folders.

C:\Windows\Temp\CheckSur\Winsxs\Manifests
C:\Windows\Temp\CheckSur\Servicing\Packages

lionheart44 · Dec 9, 2016

I did copy them to the exact path that you stated in your previous post. Both of those folders already contained files but i added the ones from the zip file in addition to the ones that were already there.

Am i doing something incorrectly?

zcomputerwiz · Dec 9, 2016

I don't think you're doing anything incorrect. Let's try something else.

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop.
Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a file should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

View attachment SFCFix.zip

Once SFCFix has completed, run SURT again.
Once SURT has finished, attach CheckSUR.log with your reply.

lionheart44 · Dec 9, 2016

ok i followed you steps above . i hope i do the code thing thing correctly

here is the text from SFCFix.txt

Code:

SFCFix version 3.0.0.0 by niemiro.
Start time: 2016-12-09 13:25:42.127
Microsoft Windows 7 Service Pack 1 - amd64
Using .zip script file at C:\Users\Adam\Desktop\SFCFix.zip [0]








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Successfully copied file C:\Users\Adam\AppData\Local\niemiro\Archive\servicing\Packages\Package_144_for_KB3068708~31bf3856ad364e35~amd64~~6.1.1.0.cat to C:\Windows\servicing\Packages\Package_144_for_KB3068708~31bf3856ad364e35~amd64~~6.1.1.0.cat.
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Successfully restored ownership for C:\Windows\WinSxS\Manifests\amd64_55dd8cc91134829157c6752a79b45a6a_b77a5c561934e089_6.1.7601.18523_none_98f5848151f82df6.manifest
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Successfully restored permissions on C:\Windows\WinSxS\Manifests\amd64_8c83fe450087f746a0c3f0dc9da92b4e_b77a5c561934e089_6.1.7601.22733_none_e1fcfb31888d3ae1.manifest
Successfully restored ownership for C:\Windows\WinSxS\Manifests\amd64_8cb15662793a4fc778c808b6ebf5a406_b03f5f7f11d50a3a_6.1.7601.18763_none_d7df86d2f6dd0779.manifest
Successfully restored permissions on C:\Windows\WinSxS\Manifests\amd64_8cb15662793a4fc778c808b6ebf5a406_b03f5f7f11d50a3a_6.1.7601.18763_none_d7df86d2f6dd0779.manifest
Successfully restored ownership for C:\Windows\WinSxS\Manifests\amd64_microsoft-windows-a..rience-program-data_31bf3856ad364e35_6.1.7601.18868_none_cf5c381999cd167d.manifest
Successfully restored permissions on C:\Windows\WinSxS\Manifests\amd64_microsoft-windows-a..rience-program-data_31bf3856ad364e35_6.1.7601.18868_none_cf5c381999cd167d.manifest
Successfully restored ownership for C:\Windows\WinSxS\Manifests\amd64_microsoft-windows-b..vironment-os-loader_31bf3856ad364e35_6.1.7601.22921_none_b9c87a8c9c6eeb55.manifest
Successfully restored permissions on C:\Windows\WinSxS\Manifests\amd64_microsoft-windows-b..vironment-os-loader_31bf3856ad364e35_6.1.7601.22921_none_b9c87a8c9c6eeb55.manifest
Successfully restored ownership for C:\Windows\WinSxS\Manifests\amd64_microsoft-windows-c..integrity.resources_31bf3856ad364e35_6.1.7601.22921_en-us_57d640fb7d2291ba.manifest
Successfully restored permissions on C:\Windows\WinSxS\Manifests\amd64_microsoft-windows-c..integrity.resources_31bf3856ad364e35_6.1.7601.22921_en-us_57d640fb7d2291ba.manifest
Successfully restored ownership for C:\Windows\WinSxS\Manifests\amd64_microsoft-windows-csrsrv_31bf3856ad364e35_6.1.7601.22921_none_2828f75fd525acd6.manifest
Successfully restored permissions on C:\Windows\WinSxS\Manifests\amd64_microsoft-windows-csrsrv_31bf3856ad364e35_6.1.7601.22921_none_2828f75fd525acd6.manifest
Successfully restored ownership for C:\Windows\WinSxS\Manifests\amd64_microsoft-windows-p..ncetoolscommandline_31bf3856ad364e35_6.1.7601.18869_none_bf1861001598c417.manifest
Successfully restored permissions on C:\Windows\WinSxS\Manifests\amd64_microsoft-windows-p..ncetoolscommandline_31bf3856ad364e35_6.1.7601.18869_none_bf1861001598c417.manifest
Successfully restored ownership for C:\Windows\WinSxS\Manifests\amd64_microsoft-windows-p..ncetoolscommandline_31bf3856ad364e35_6.1.7601.23072_none_bf9003fb2ec501b3.manifest
Successfully restored permissions on C:\Windows\WinSxS\Manifests\amd64_microsoft-windows-p..ncetoolscommandline_31bf3856ad364e35_6.1.7601.23072_none_bf9003fb2ec501b3.manifest
Successfully restored ownership for C:\Windows\WinSxS\Manifests\amd64_netfx-microsoft.build.tasks_b03f5f7f11d50a3a_6.1.7601.22733_none_e5a92778faa512e0.manifest
Successfully restored permissions on C:\Windows\WinSxS\Manifests\amd64_netfx-microsoft.build.tasks_b03f5f7f11d50a3a_6.1.7601.22733_none_e5a92778faa512e0.manifest
Successfully restored ownership for C:\Windows\WinSxS\Manifests\amd64_netfx-microsoft.build.utilities_b03f5f7f11d50a3a_6.1.7601.18523_none_1af502ea6808c58e.manifest
Successfully restored permissions on C:\Windows\WinSxS\Manifests\amd64_netfx-microsoft.build.utilities_b03f5f7f11d50a3a_6.1.7601.18523_none_1af502ea6808c58e.manifest
Successfully restored ownership for C:\Windows\WinSxS\Manifests\amd64_netfx-microsoft.build.utilities_b03f5f7f11d50a3a_6.1.7601.22733_none_04285c5081af3f3c.manifest
Successfully restored permissions on C:\Windows\WinSxS\Manifests\amd64_netfx-microsoft.build.utilities_b03f5f7f11d50a3a_6.1.7601.22733_none_04285c5081af3f3c.manifest
Successfully restored ownership for C:\Windows\WinSxS\Manifests\amd64_netfx-microsoft.visualbasic_b03f5f7f11d50a3a_6.1.7601.18523_none_cfb8ce4cc5a21132.manifest
Successfully restored permissions on C:\Windows\WinSxS\Manifests\amd64_netfx-microsoft.visualbasic_b03f5f7f11d50a3a_6.1.7601.18523_none_cfb8ce4cc5a21132.manifest
Successfully restored ownership for C:\Windows\WinSxS\Manifests\msil_aspnet_regbrowsers.resources_b03f5f7f11d50a3a_6.1.7601.18410_en-us_dca3d79bc14e4b86.manifest
Successfully restored permissions on C:\Windows\WinSxS\Manifests\msil_aspnet_regbrowsers.resources_b03f5f7f11d50a3a_6.1.7601.18410_en-us_dca3d79bc14e4b86.manifest
Successfully restored ownership for C:\Windows\WinSxS\Manifests\msil_system.runtime.serialization_b77a5c561934e089_6.1.7601.22743_none_bff7ca5ab6261061.manifest
Successfully restored permissions on C:\Windows\WinSxS\Manifests\msil_system.runtime.serialization_b77a5c561934e089_6.1.7601.22743_none_bff7ca5ab6261061.manifest
Successfully restored ownership for C:\Windows\WinSxS\Manifests\msil_system.servicemodel.ref_b77a5c561934e089_6.1.7601.18532_none_40c45e18cf555555.manifest
Successfully restored permissions on C:\Windows\WinSxS\Manifests\msil_system.servicemodel.ref_b77a5c561934e089_6.1.7601.18532_none_40c45e18cf555555.manifest
Successfully restored ownership for C:\Windows\WinSxS\Manifests\msil_system.servicemodel.ref_b77a5c561934e089_6.1.7601.22743_none_29f7a0b6e8fbe8a4.manifest
Successfully restored permissions on C:\Windows\WinSxS\Manifests\msil_system.servicemodel.ref_b77a5c561934e089_6.1.7601.22743_none_29f7a0b6e8fbe8a4.manifest
Successfully restored ownership for C:\Windows\WinSxS\Manifests\wow64_microsoft-windows-ie-htmlapplication_31bf3856ad364e35_8.0.7601.22958_none_dcf13366e49a5999.manifest
Successfully restored permissions on C:\Windows\WinSxS\Manifests\wow64_microsoft-windows-ie-htmlapplication_31bf3856ad364e35_8.0.7601.22958_none_dcf13366e49a5999.manifest
Successfully restored ownership for C:\Windows\WinSxS\Manifests\wow64_microsoft-windows-inetres-adm_31bf3856ad364e35_11.2.9600.17728_none_db1aa9dae15abfda.manifest
Successfully restored permissions on C:\Windows\WinSxS\Manifests\wow64_microsoft-windows-inetres-adm_31bf3856ad364e35_11.2.9600.17728_none_db1aa9dae15abfda.manifest
Successfully restored ownership for C:\Windows\WinSxS\Manifests\wow64_microsoft-windows-n..xcorecomp.resources_31bf3856ad364e35_6.1.7601.22733_en-us_6c704dd7f67f90d5.manifest
Successfully restored permissions on C:\Windows\WinSxS\Manifests\wow64_microsoft-windows-n..xcorecomp.resources_31bf3856ad364e35_6.1.7601.22733_en-us_6c704dd7f67f90d5.manifest
Successfully restored ownership for C:\Windows\WinSxS\Manifests\wow64_microsoft-windows-systemrestore-main_31bf3856ad364e35_6.1.7601.22921_none_afd63a941767cb31.manifest
Successfully restored permissions on C:\Windows\WinSxS\Manifests\wow64_microsoft-windows-systemrestore-main_31bf3856ad364e35_6.1.7601.22921_none_afd63a941767cb31.manifest
Successfully restored ownership for C:\Windows\WinSxS\Manifests\x86_caspol_b03f5f7f11d50a3a_6.1.7601.18523_none_403420e1ac8197f0.manifest
Successfully restored permissions on C:\Windows\WinSxS\Manifests\x86_caspol_b03f5f7f11d50a3a_6.1.7601.18523_none_403420e1ac8197f0.manifest
Successfully restored ownership for C:\Windows\WinSxS\Manifests\x86_caspol_b03f5f7f11d50a3a_6.1.7601.22733_none_29677a47c628119e.manifest
Successfully restored permissions on C:\Windows\WinSxS\Manifests\x86_caspol_b03f5f7f11d50a3a_6.1.7601.22733_none_29677a47c628119e.manifest
Successfully restored ownership for C:\Windows\WinSxS\Manifests\x86_custommarshalers_b03f5f7f11d50a3a_6.1.7601.18523_none_469c906a4e5e64cd.manifest
Successfully restored permissions on C:\Windows\WinSxS\Manifests\x86_custommarshalers_b03f5f7f11d50a3a_6.1.7601.18523_none_469c906a4e5e64cd.manifest
Successfully restored ownership for C:\Windows\WinSxS\Manifests\x86_custommarshalers_b03f5f7f11d50a3a_6.1.7601.22733_none_2fcfe9d06804de7b.manifest
Successfully restored permissions on C:\Windows\WinSxS\Manifests\x86_custommarshalers_b03f5f7f11d50a3a_6.1.7601.22733_none_2fcfe9d06804de7b.manifest
Successfully restored ownership for C:\Windows\WinSxS\Manifests\x86_installutil_b03f5f7f11d50a3a_6.1.7601.18523_none_4fd50e3bddc343d7.manifest
Successfully restored permissions on C:\Windows\WinSxS\Manifests\x86_installutil_b03f5f7f11d50a3a_6.1.7601.18523_none_4fd50e3bddc343d7.manifest
Successfully restored ownership for C:\Windows\servicing\Packages\Package_117_for_KB3068708~31bf3856ad364e35~amd64~~6.1.1.0.cat
Successfully restored permissions on C:\Windows\servicing\Packages\Package_117_for_KB3068708~31bf3856ad364e35~amd64~~6.1.1.0.cat
Successfully restored ownership for C:\Windows\servicing\Packages\Package_117_for_KB3068708~31bf3856ad364e35~amd64~~6.1.1.0.mum
Successfully restored permissions on C:\Windows\servicing\Packages\Package_117_for_KB3068708~31bf3856ad364e35~amd64~~6.1.1.0.mum
Successfully restored ownership for C:\Windows\servicing\Packages\Package_142_for_KB3068708~31bf3856ad364e35~amd64~~6.1.1.0.cat
Successfully restored permissions on C:\Windows\servicing\Packages\Package_142_for_KB3068708~31bf3856ad364e35~amd64~~6.1.1.0.cat
Successfully restored ownership for C:\Windows\servicing\Packages\Package_142_for_KB3068708~31bf3856ad364e35~amd64~~6.1.1.0.mum
Successfully restored permissions on C:\Windows\servicing\Packages\Package_142_for_KB3068708~31bf3856ad364e35~amd64~~6.1.1.0.mum
Successfully restored ownership for C:\Windows\servicing\Packages\Package_143_for_KB3068708~31bf3856ad364e35~amd64~~6.1.1.0.cat
Successfully restored permissions on C:\Windows\servicing\Packages\Package_143_for_KB3068708~31bf3856ad364e35~amd64~~6.1.1.0.cat
Successfully restored ownership for C:\Windows\servicing\Packages\Package_143_for_KB3068708~31bf3856ad364e35~amd64~~6.1.1.0.mum
Successfully restored permissions on C:\Windows\servicing\Packages\Package_143_for_KB3068708~31bf3856ad364e35~amd64~~6.1.1.0.mum
Successfully restored ownership for C:\Windows\servicing\Packages\Package_144_for_KB3068708~31bf3856ad364e35~amd64~~6.1.1.0.cat
Successfully restored permissions on C:\Windows\servicing\Packages\Package_144_for_KB3068708~31bf3856ad364e35~amd64~~6.1.1.0.cat
Successfully restored ownership for C:\Windows\servicing\Packages\Package_144_for_KB3068708~31bf3856ad364e35~amd64~~6.1.1.0.mum
Successfully restored permissions on C:\Windows\servicing\Packages\Package_144_for_KB3068708~31bf3856ad364e35~amd64~~6.1.1.0.mum
Successfully restored ownership for C:\Windows\servicing\Packages\Package_148_for_KB3068708~31bf3856ad364e35~amd64~~6.1.1.0.cat
Successfully restored permissions on C:\Windows\servicing\Packages\Package_148_for_KB3068708~31bf3856ad364e35~amd64~~6.1.1.0.cat
Successfully restored ownership for C:\Windows\servicing\Packages\Package_148_for_KB3068708~31bf3856ad364e35~amd64~~6.1.1.0.mum
Successfully restored permissions on C:\Windows\servicing\Packages\Package_148_for_KB3068708~31bf3856ad364e35~amd64~~6.1.1.0.mum
Successfully restored ownership for C:\Windows\servicing\Packages\Package_250_for_KB3068708~31bf3856ad364e35~amd64~~6.1.1.0.cat
Successfully restored permissions on C:\Windows\servicing\Packages\Package_250_for_KB3068708~31bf3856ad364e35~amd64~~6.1.1.0.cat
Successfully restored ownership for C:\Windows\servicing\Packages\Package_250_for_KB3068708~31bf3856ad364e35~amd64~~6.1.1.0.mum
Successfully restored permissions on C:\Windows\servicing\Packages\Package_250_for_KB3068708~31bf3856ad364e35~amd64~~6.1.1.0.mum
PowerCopy:: directive completed successfully.








Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 41 datablocks.
Finish time: 2016-12-09 13:25:45.350
Script hash: gCPTlrSoc86mTWs7NLQs+e4xb7c1BV8HJQeN0h7rT7o=
----------------------EOF-----------------------

and here is the checkSUR log

Code:

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2016-12-09 13:30
Using temp directory: C:\Users\Adam\AppData\Local\Temp\


Checking Windows Servicing Packages


Checking Package Manifests and Catalogs


Checking Package Watchlist


Checking Component Watchlist


Checking Packages


Checking Component Store
(f)	CSI C Mark Deployment Missing	0x00000000	c!avast.vc110.crt_2036b14a11e83e4a_11.0.60610.1_0b20a8ff883c3a4a	x86_avast.vc110.crt_2036b14a11e83e4a_11.0.60610.1_none_1d37a43bbfe1dc9c	
(f)	CSI C Mark Deployment Missing	0x00000000	c!avast.vc110.crt_2036b14a11e83e4a_11.0.60610.1_c373722873c01144	amd64_avast.vc110.crt_2036b14a11e83e4a_11.0.60610.1_none_d58a6d64ab65b396	
(f)	CSI C Mark Deployment Missing	0x00000000	c!avast.vc140.mfc_fcc99ee6193ebbca_14.0.24210.0_49391d6d8244622b	x86_avast.vc140.mfc_fcc99ee6193ebbca_14.0.24210.0_none_a338d8ea2df29efb	
(f)	CSI C Mark Deployment Missing	0x00000000	c!policy.14.0.avast.vc140.crt_fcc99ee6193ebbca_14.0.24210.0_ef17e13d91c55d96	amd64_policy.14.0.avast.vc140.crt_fcc99ee6193ebbca_14.0.24210.0_none_499a1b14d5902dfc	
(f)	CSI C Mark Deployment Missing	0x00000000	c!policy.14.0.avast.vc140.crt_fcc99ee6193ebbca_14.0.24210.0_36c51814a641869c	x86_policy.14.0.avast.vc140.crt_fcc99ee6193ebbca_14.0.24210.0_none_914751ebea0c5702	
(f)	CSI C Mark Deployment Missing	0x00000000	c!avast.vc140.crt_fcc99ee6193ebbca_14.0.24210.0_020285fe6d6e0580	amd64_avast.vc140.crt_fcc99ee6193ebbca_14.0.24210.0_none_56aba0211ca246c2	
(f)	CSI C Mark Deployment Missing	0x00000000	c!policy.14.0.avast.vc140.mfc_fcc99ee6193ebbca_14.0.24210.0_364e78aca69bba41	x86_policy.14.0.avast.vc140.mfc_fcc99ee6193ebbca_14.0.24210.0_none_962753dde6e08635	
(f)	CSI C Mark Deployment Missing	0x00000000	c!avast.vc140.crt_fcc99ee6193ebbca_14.0.24210.0_49afbcd581ea2e86	x86_avast.vc140.crt_fcc99ee6193ebbca_14.0.24210.0_none_9e58d6f8311e6fc8	


Summary:
Seconds executed: 1099
 Found 8 errors
  CSI C Mark Deployment Missing Total count: 8

zcomputerwiz · Dec 9, 2016

Perfect! That's exactly what I was hoping for.

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop.
Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a file should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

View attachment SFCFix.zip

Once SFCFix has finished, run SURT again and attach CheckSUR.log with your reply.

lionheart44 · Dec 9, 2016

i think it looks good - am i right? thanks so much for you're help. What exactly was wrong and what caused it? i like to try and learn as much as i can when people help me as i don't want it to happen again and truly appreciate your time in helping me!

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2016-12-09 16:00
Using temp directory: C:\Users\Adam\AppData\Local\Temp\

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 2337
No errors detected

zcomputerwiz · Dec 12, 2016

That does look good, we've fixed the problems that SURT detected. Let's verify with SFC as well.

SFC Scan

Click on the Start

button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it, press enter after each

sfc /scannow

Wait for this to finish before you continue

copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
This will create a file, cbs.txt on your Desktop. Please zip and attach this to your next post.

As for the why, there can be many causes - power outages, disk or memory problems, a crash while updates were running, an update that didn't uninstall correctly, etc.

lionheart44 · Dec 12, 2016

ok i ran it it said : Windows Resource Protection found corrupt files but was unable to fix some of them. I did zip the text CBS log file and attach here

zcomputerwiz · Dec 12, 2016

Code:

CORRUPT: C:\Windows\WinSxS\amd64_microsoft-windows-s..-soundthemes-quirky_31bf3856ad364e35_6.1.7600.16385_none_e55404efe49bb9cb\Windows Battery Critical.wav
CORRUPT: C:\Windows\WinSxS\amd64_microsoft-windows-s..-soundthemes-quirky_31bf3856ad364e35_6.1.7600.16385_none_e55404efe49bb9cb\Windows Hardware Fail.wav
CORRUPT: C:\Windows\WinSxS\amd64_microsoft-windows-s..-soundthemes-quirky_31bf3856ad364e35_6.1.7600.16385_none_e55404efe49bb9cb\Windows Battery Low.wav
CORRUPT: C:\Windows\WinSxS\amd64_microsoft-windows-s..-soundthemes-quirky_31bf3856ad364e35_6.1.7600.16385_none_e55404efe49bb9cb\Windows Notify.wav
CORRUPT: C:\Windows\WinSxS\amd64_microsoft-windows-s..-soundthemes-garden_31bf3856ad364e35_6.1.7600.16385_none_f7a4bf1e15863e21\Windows Battery Critical.wav
CORRUPT: C:\Windows\WinSxS\amd64_microsoft-windows-s..-soundthemes-garden_31bf3856ad364e35_6.1.7600.16385_none_f7a4bf1e15863e21\Windows Balloon.wav
CORRUPT: C:\Windows\WinSxS\amd64_microsoft-windows-s..l-soundthemes-delta_31bf3856ad364e35_6.1.7600.16385_none_fbf7e0678b64a4b8\Windows Logon Sound.wav
CORRUPT: C:\Windows\WinSxS\amd64_microsoft-windows-s..l-soundthemes-delta_31bf3856ad364e35_6.1.7600.16385_none_fbf7e0678b64a4b8\Windows Balloon.wav
CORRUPT: C:\Windows\WinSxS\amd64_microsoft-windows-s..l-soundthemes-delta_31bf3856ad364e35_6.1.7600.16385_none_fbf7e0678b64a4b8\Windows Print complete.wav
CORRUPT: C:\Windows\WinSxS\amd64_microsoft-windows-s..oundthemes-festival_31bf3856ad364e35_6.1.7600.16385_none_121f20b55f0bde68\Windows Logoff Sound.wav
CORRUPT: C:\Windows\WinSxS\amd64_microsoft-windows-s..oundthemes-festival_31bf3856ad364e35_6.1.7600.16385_none_121f20b55f0bde68\Windows Battery Critical.wav
CORRUPT: C:\Windows\WinSxS\amd64_microsoft-windows-s..oundthemes-festival_31bf3856ad364e35_6.1.7600.16385_none_121f20b55f0bde68\Windows Logon Sound.wav
CORRUPT: C:\Windows\WinSxS\amd64_microsoft-windows-s..oundthemes-festival_31bf3856ad364e35_6.1.7600.16385_none_121f20b55f0bde68\Windows Exclamation.wav
CORRUPT: C:\Windows\WinSxS\amd64_microsoft-windows-s..oundthemes-festival_31bf3856ad364e35_6.1.7600.16385_none_121f20b55f0bde68\Windows Notify.wav
CORRUPT: C:\Windows\WinSxS\amd64_microsoft-windows-shell-soundthemes-raga_31bf3856ad364e35_6.1.7600.16385_none_2fe300bf8e73cdbd\Windows Feed Discovered.wav
CORRUPT: C:\Windows\WinSxS\amd64_microsoft-windows-shell-soundthemes-raga_31bf3856ad364e35_6.1.7600.16385_none_2fe300bf8e73cdbd\Windows Exclamation.wav
CORRUPT: C:\Windows\WinSxS\amd64_netfx-mscorsn_dll_b03f5f7f11d50a3a_6.1.7601.18523_none_2308e8ba093fdd62\mscorsn.dll

View attachment SFCFix.zip

SFC Scan

Click on the Start

button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it, press enter after each

sfc /scannow

Wait for this to finish before you continue

copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
This will create a file, cbs.txt on your Desktop. Please zip and attach this to your next post.

lionheart44 · Dec 12, 2016

am i dragging the SFCFIX.zip (from your most recent post) into the sfcfix.exe first and then running sfc/ scannow?

zcomputerwiz · Dec 12, 2016

Yes, that is correct.

Looks like the instructions didn't make it into my post, sorry about that.

lionheart44 · Dec 12, 2016

when i ran sfc it said it was 100% verified.

zcomputerwiz · Dec 12, 2016

Excellent. Please check for Windows Updates and install any that are offered.

lionheart44 · Dec 12, 2016

only had one optional update and installed it fine. anything else i should do now?

zcomputerwiz · Dec 14, 2016

Nope, that should be everything.

Is there anything else I can assist you with?

[SOLVED] windows update problems - KB3126587 and KB3080149

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