[SOLVED] Windows Update failures (and sfc and dism problems)

[meltdown]

Hopefully this will be a quick fix this time... I noticed a failure installing the latest Windows Update. So I ran the sfc /scannow command which completed but indicated that it found corrupt files but was unable to fix. So then I ran the dism /online /cleanup-image /restorehealth command and it completed with this:

C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth

Deployment Image Servicing and Management tool
Version: 10.0.14393.0

Image Version: 10.0.14393.0

[==========================100.0%==========================]
Error: 0x800f081f

The source files could not be found.
Use the "Source" option to specify the location of the files that are required to restore the feature. For more information on specifying a source location, see http://go.microsoft.com/fwlink/?LinkId=243077.

The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log

C:\WINDOWS\system32>

I've attached my cbs.log file.

Thank you in advance for any help.

 

[meltdown]

I should have mentioned this before, but the Windows Update error that caused me to start looking into this was when it was trying to install KB3206632. Windows Update shows error code 0x8e5e03fa for this update. I used the get-windowsupdatelog powershell command to get a log file for Windows Update. Here is a snippet of that log that contains the error:

2016/12/14 09:22:08.0867673 500   1420  Handler         CBS called Progress with state=2, ticks=300, total=1000
2016/12/14 09:22:09.1643869 500   1420  Handler         CBS called Progress with state=2, ticks=300, total=1000
2016/12/14 09:22:09.8884510 500   1420  Handler         CBS called Error with 0x8e5e03fa, <NULL>
2016/12/14 09:22:09.8885042 500   1420  Handler         CBS called Terminate
2016/12/14 09:22:09.8885431 500   1116  Handler         Finished staging package.
2016/12/14 09:22:09.8894257 500   1116  Handler         Saved state: cCompleteIterations: 1, pt: Express, nNextRequestID: 1.
2016/12/14 09:22:09.8894287 500   1116  Handler         Request generation for CBS update complete with hr=0x8e5e03fa and pfResetSandbox=0
2016/12/14 09:22:09.8894287 500   1116  Handler         Error source is 106.
2016/12/14 09:22:13.8882590 500   1116  DownloadManager Download request generation failed with 0x8e5e03fa.
2016/12/14 09:22:13.8882648 500   1116  DownloadManager Error 0x8e5e03fa occurred while downloading update; notifying dependent calls.
2016/12/14 09:22:13.9187890 500   6072  DownloadManager * END * Download Call Complete Call 25 for caller UpdateOrchestrator has completed; signaling completion.
2016/12/14 09:22:13.9196698 500   6072  Shared          Effective power state: AC
2016/12/14 09:22:13.9196735 500   6072  Agent           Released network PDC reference for callId {15E7A568-C107-482A-A7C0-D33E8353A6B0}; ActivationID: 368
2016/12/14 09:22:13.9197541 500   5480  ComApi          *RESUMED* Download ClientId = UpdateOrchestrator
2016/12/14 09:22:13.9197552 500   5480  ComApi          Download call complete (succeeded = 0, succeeded with errors = 0, failed = 1, unaccounted = 0)
2016/12/14 09:22:13.9197570 500   5480  ComApi          Exit code = 0x00000000; Call error code = 0x80240022
2016/12/14 09:22:13.9197574 500   5480  ComApi          * END *   Download ClientId = UpdateOrchestrator
2016/12/14 09:22:13.9197585 500   5480  Agent           WU client calls back to download call {15E7A568-C107-482A-A7C0-D33E8353A6B0} with code Call complete and error 0x8e5e03fa

Maybe I just need to delete the partially downloaded update and have it try again?

 

[BrianDrab]

Hi and welcome to Sysnative. Sorry for the delay. Are you still in need of assistance?

 

[meltdown]

Yes, I am still in need of assistance. My Windows Update is still stuck trying to install KB3206632 with error 0x8e5e03fa. Any assistance would be greatly appreciated.

And thank you for following up on this (on Christmas Eve no less!).

 

[BrianDrab]

OK, here is what I would like you to do. Manually download the problematic update (KB3206632). Attempt to install from the downloaded file. If it fails to install, please zip up and attach a current CBS.log.

Thank you.

 

[meltdown]

OK I'll download the update from here. Should I just double-click the .msu file or extract it and use one of the commands to install the cab file?

 

[meltdown]

I double-clicked the .msu and it went through the installation only to tell me that the update didn't install. I've attached the CBS log file.

 

[BrianDrab]

I believe I see the issue. Please follow the steps in the following article to resolve.

TechNet Wiki

 

[meltdown]

I followed the instructions on that page and then I was able to properly install the .msu file manually! After a reboot Windows Updates show I am up-to-date. Thank you for your help.

 

[BrianDrab]

Great news. Thanks for the update.