[SOLVED] SFCF Said to ask for help

raven · Dec 23, 2016

Hi, about 2 weeks ago I noticed my computer started to hang at times and I would sometimes have to wait 10 minutes or longer for it to come back to earth and before I could really do much I had to reboot. It would be fine for a while then the same thing would happen again. Right clicking to copy or paste also seems to drag on forever. I ran the SFCF and it told me I needed human help. Can you help me please? Here is the SCFC text and my CBS log that I ran again after I ran SCFC.
Thanks for the help.

zcomputerwiz · Dec 27, 2016

Hi there Raven,

I'd like to check your disk health.

GSmartControl
Follow the instructions below to test your hard drive health with GSmartControl:

Download GSmartControl and save it on your Desktop;
Extract the content of the GSmartControl .zip archive and execute gsmartcontrol.exe; To extract you can right-click your mouse on the GSmartControl.zip file and select Extract.
Identify your drive in the list, and double-click on it to bring up it's window (usually you'll find your drive by it's size or it's brand name);
Go in the Perform Tests tab, then select Extended Self-test in the Test type drop-down list and click on Execute (this test can take a few hours to complete);
Once the test is over, the results will be displayed at the bottom of the window. Please copy and paste these results in your next reply;
Also, go in the Attributes tab and if you have any entries highlighted in red or pink, copy and paste their name in your next reply (or take a screenshot of the GSmartControl window and attach it in your next reply);

raven · Dec 28, 2016

zcomputerwiz said:
Hi there Raven,

I'd like to check your disk health.

GSmartControl
Follow the instructions below to test your hard drive health with GSmartControl:

Download GSmartControl and save it on your Desktop;

Extract the content of the GSmartControl .zip archive and execute gsmartcontrol.exe; To extract you can right-click your mouse on the GSmartControl.zip file and select Extract.

Identify your drive in the list, and double-click on it to bring up it's window (usually you'll find your drive by it's size or it's brand name);

Go in the Perform Tests tab, then select Extended Self-test in the Test type drop-down list and click on Execute (this test can take a few hours to complete);

Once the test is over, the results will be displayed at the bottom of the window. Please copy and paste these results in your next reply;

Also, go in the Attributes tab and if you have any entries highlighted in red or pink, copy and paste their name in your next reply (or take a screenshot of the GSmartControl window and attach it in your next reply);

Hi zcomputerwiz,

Here are images of the results. There are no red or pink lines in attributes but I am attaching the photo anyway. Thanks for the help!

zcomputerwiz · Dec 28, 2016

Looks like there might be a conflict with two versions of KB2952664 installed on your machine. See if you can find it in the list of installed updates and uninstall any that are present.

Open the Control Panel, then Programs and Features.
Click the 'view installed updates' link in the window on the left side.
Right click on KB2952664 (if listed) and choose uninstall.

Let me know if KB2952664 does not show up in the list or fails to uninstall.

I would also like to see the System Update Readiness Tool logs.

Please attach C:\Windows\Logs\CBS\CheckSUR.log with your reply.

raven · Dec 28, 2016

Hi, I found one instance of KB2952664 and I uninstalled it.
Here is the log you asked for.

zcomputerwiz · Dec 28, 2016

Excellent! Thanks :)

Code:

(f)	CSI Payload File Missing	0x00000000	OxpsConverter.Resources.dll	msil_oxpsconverter.resources_31bf3856ad364e35_6.1.7601.17932_en-us_43cf59dda1e8ca92	
(f)	CSI Manifest Missing	0x00000002	amd64_microsoft-windows-ntfs_31bf3856ad364e35_6.1.7601.18378_none_045a363833b85029.manifest	amd64_microsoft-windows-ntfs_31bf3856ad364e35_6.1.7601.18378_none_045a363833b85029	
(f)	CSI Payload File Missing	0x00000000	OxpsConverter.exe	amd64_oxpsconverter_31bf3856ad364e35_6.1.7601.17933_none_0804e1f7c5c64bf1	
(f)	CSI Payload File Missing	0x00000000	mshtml.dll	wow64_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_9.4.8112.20656_none_92a42b8f425f6f39	
(f)	CSI Payload File Missing	0x00000000	OxpsConverter.exe	amd64_oxpsconverter_31bf3856ad364e35_6.1.7601.22091_none_084b74e2df1696ce

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop.
Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a file should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

View attachment 23995

System Update Readiness Tool (SURT)

Download and run the System Update Readiness Tool for your version of Windows here: System Update Readiness Tool

NOTE: If you aren't sure if your Windows installation is 32-bit or 64-bit, check here: How to determine whether a computer is running a 32-bit version or 64-bit version of the Windows operating system

This tool will take some time to complete - when it has finished, attach C:\Windows\Logs\CBS\CheckSUR.log with your reply.

raven · Dec 28, 2016

Hi, here is what you asked for.

Code:

PowerCopy::
Successfully took permissions for file or folder C:\Windows\winsxs
Successfully took permissions for file or folder C:\Windows\winsxs\msil_oxpsconverter.resources_31bf3856ad364e35_6.1.7601.17932_en-us_43cf59dda1e8ca92
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_oxpsconverter_31bf3856ad364e35_6.1.7601.22091_none_084b74e2df1696ce
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_oxpsconverter_31bf3856ad364e35_6.1.7601.17933_none_0804e1f7c5c64bf1
Successfully took permissions for file or folder C:\Windows\winsxs\manifests\amd64_microsoft-windows-ntfs_31bf3856ad364e35_6.1.7601.18378_none_045a363833b85029.manifest

Successfully created directory tree \\?\C:\Windows\winsxs\wow64_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_9.4.8112.20656_none_92a42b8f425f6f39.

Successfully copied file C:\Users\Darlene\AppData\Local\niemiro\Archive\winsxs\wow64_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_9.4.8112.20656_none_92a42b8f425f6f39\mshtml.dll to C:\Windows\winsxs\wow64_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_9.4.8112.20656_none_92a42b8f425f6f39\mshtml.dll.
Successfully copied file C:\Users\Darlene\AppData\Local\niemiro\Archive\winsxs\msil_oxpsconverter.resources_31bf3856ad364e35_6.1.7601.17932_en-us_43cf59dda1e8ca92\OxpsConverter.Resources.dll to C:\Windows\winsxs\msil_oxpsconverter.resources_31bf3856ad364e35_6.1.7601.17932_en-us_43cf59dda1e8ca92\OxpsConverter.Resources.dll.
Successfully copied file C:\Users\Darlene\AppData\Local\niemiro\Archive\winsxs\amd64_oxpsconverter_31bf3856ad364e35_6.1.7601.22091_none_084b74e2df1696ce\OxpsConverter.exe to C:\Windows\winsxs\amd64_oxpsconverter_31bf3856ad364e35_6.1.7601.22091_none_084b74e2df1696ce\OxpsConverter.exe.
Successfully copied file C:\Users\Darlene\AppData\Local\niemiro\Archive\winsxs\amd64_oxpsconverter_31bf3856ad364e35_6.1.7601.17933_none_0804e1f7c5c64bf1\OxpsConverter.exe to C:\Windows\winsxs\amd64_oxpsconverter_31bf3856ad364e35_6.1.7601.17933_none_0804e1f7c5c64bf1\OxpsConverter.exe.
Successfully copied file C:\Users\Darlene\AppData\Local\niemiro\Archive\manifests\amd64_microsoft-windows-ntfs_31bf3856ad364e35_6.1.7601.18378_none_045a363833b85029.manifest to C:\Windows\winsxs\manifests\amd64_microsoft-windows-ntfs_31bf3856ad364e35_6.1.7601.18378_none_045a363833b85029.manifest.

Successfully restored ownership for C:\Windows\winsxs
Successfully restored permissions on C:\Windows\winsxs
Successfully restored ownership for C:\Windows\winsxs\msil_oxpsconverter.resources_31bf3856ad364e35_6.1.7601.17932_en-us_43cf59dda1e8ca92
Successfully restored permissions on C:\Windows\winsxs\msil_oxpsconverter.resources_31bf3856ad364e35_6.1.7601.17932_en-us_43cf59dda1e8ca92
Successfully restored ownership for C:\Windows\winsxs\amd64_oxpsconverter_31bf3856ad364e35_6.1.7601.22091_none_084b74e2df1696ce
Successfully restored permissions on C:\Windows\winsxs\amd64_oxpsconverter_31bf3856ad364e35_6.1.7601.22091_none_084b74e2df1696ce
Successfully restored ownership for C:\Windows\winsxs\amd64_oxpsconverter_31bf3856ad364e35_6.1.7601.17933_none_0804e1f7c5c64bf1
Successfully restored permissions on C:\Windows\winsxs\amd64_oxpsconverter_31bf3856ad364e35_6.1.7601.17933_none_0804e1f7c5c64bf1
Successfully restored ownership for C:\Windows\winsxs\manifests\amd64_microsoft-windows-ntfs_31bf3856ad364e35_6.1.7601.18378_none_045a363833b85029.manifest
Successfully restored permissions on C:\Windows\winsxs\manifests\amd64_microsoft-windows-ntfs_31bf3856ad364e35_6.1.7601.18378_none_045a363833b85029.manifest
PowerCopy:: directive completed successfully.

Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 5 datablocks.
Finish time: 2016-12-28 17:01:23.831
Script hash: 0v/4kjlbXGALzvxmsQ+6T57VLIZHCVTB+mWhV1gA2rk=
----------------------EOF-----------------------

View attachment CheckSUR.log

zcomputerwiz · Dec 29, 2016

The SURT log is clean.

Let's check with SFC.

SFC Scan

Click on the Start

button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it, press enter after each

sfc /scannow

Wait for this to finish before you continue

copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
This will create a file, cbs.txt on your Desktop. Please zip and attach this to your next post.

raven · Dec 29, 2016

Hi, it appears I am unable to attach the cbs.txt file which is on my desktop. The spinner thing goes around for a while on here then it just quits and the file is not added to my Manage Attachments. Is there another way I can get it to you?

zcomputerwiz · Dec 29, 2016

Make sure to zip the log. If the zip file is larger than 8MB, please upload to a file sharing service such as OneDrive, DropBox, SendSpace, etc. and include the link here :)

raven · Dec 29, 2016

Thanks. Here is the link to CBS txt. Sync.com | Control Panel

zcomputerwiz · Dec 29, 2016

Looks good :)

First, configure Windows for a clean boot:

Clean Boot

Click the Start button, then type msconfig in the search box.
Click msconfig in the results list.
On the General tab, click the Selective startup option, and then click to clear the Load startup items check box.
On the Services tab of the System Configuration dialog box, click to select the Hide all Microsoft services check box, and then tap or click Disable all.

https://support.microsoft.com/en-us/kb/929135

Next, run Disk Cleanup (https://support.microsoft.com/en-us/help/17421/windows-free-up-drive-space) to clean up temporary files.
Once that has completed, run Disk Defragmenter (https://support.microsoft.com/en-us/help/17126/windows-7-improve-performance-defragmenting-hard-disk).

Let me know if the computer's behavior has changed after these steps.

raven · Dec 29, 2016

Hi there. I did all the steps and my computer is now running awesomely! It is much faster and there is no more hanging. Thank you so much for all of your help. You are are definitely a computerwiz :)

zcomputerwiz · Dec 30, 2016

Glad to help!

I'll mark the thread solved. Please post back if you encounter any problems and I will continue to assist you.

[SOLVED] SFCF Said to ask for help

raven

Member

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zcomputerwiz

Windows Update Expert

raven

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zcomputerwiz

Windows Update Expert

raven

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Attachments

zcomputerwiz

Windows Update Expert

raven

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zcomputerwiz

Windows Update Expert

raven

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zcomputerwiz

Windows Update Expert

raven

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zcomputerwiz

Windows Update Expert

raven

Member

zcomputerwiz

Windows Update Expert