[SOLVED] [Win8.1] Updates stuck at 0% Error Code: 80246008

[Turtle]

Hello! I've been trying to update my pc for the last few days, however the KB and % stay at 0 even after a few hours. I've tried to delete all files in C:\Windows\SoftwareDistribution\Download and restart the update but nothing changes, and still stays at 0%. The failed updates show the error code 80246008 View attachment cbs.zip

 

[BrianDrab]

Re: Updates stuck at 0% in Windows 8.1 Error Code: 80246008

Hi and welcome to Sysnative. Sorry for the delay. Please do the following.

1. Download the following update and save to your desktop. The name of the update will be Windows8.1-KB3173424-x64.msu
Download Update for Windows 8.1 for x64-based Systems (KB3173424) from Official Microsoft Download Center
2. Reboot your computer.
3. As soon as your desktop comes up, double click the update that you saved to your desktop in an attempt to install it.

Let me know if it installs or if you get a message that it's not needed or something similiar. Thanks.

 

[Turtle]

Re: Updates stuck at 0% in Windows 8.1 Error Code: 80246008

After waiting for a few minutes, I get this message

Installer encountered error

 

[BrianDrab]

Re: Updates stuck at 0% in Windows 8.1 Error Code: 80246008

Thanks. Please do the following.

Step#1 - Capture Process Monitor Trace
1. Download and run Process Monitor. Leave this running while you perform the next steps.
2. Repeat the steps in Post#2.
3. Stop Process Monitor as soon as the update fails. You can simply do this by clicking the magnifying glass on the toolbar as shown below.

4. Select the File menu...Save... and save the file to your desktop. This is likely the default location. The name (unless changed) will be LogFile.PML. This is fine.
5. Zip up and attach the LogFile.PML file as well as your CBS.log.

 

[Turtle]

Re: Updates stuck at 0% in Windows 8.1 Error Code: 80246008

I've followed the instructions from the 2nd post it it surprisingly downloaded and installed successfully. Should I try to update using the Windows Update?

 

[BrianDrab]

Re: Updates stuck at 0% in Windows 8.1 Error Code: 80246008

Please do the following first.

1. Download the following update and save to your desktop. The name of the update will be Windows8.1-KB3172614-x64.msu
Download Update for Windows 8.1 for x64-based Systems (KB3172614) from Official Microsoft Download Center
2. Reboot your computer.
3. As soon as your desktop comes up, double click the update that you saved to your desktop in an attempt to install it.

Let me know if it installs or if you get a message that it's not needed or something similiar. Thanks.

 

[Turtle]

Re: Updates stuck at 0% in Windows 8.1 Error Code: 80246008

The update installed successfully, waiting for next instructions :)

 

[BrianDrab]

Re: Updates stuck at 0% in Windows 8.1 Error Code: 80246008

OK, reboot and check for Windows Updates. Let me know how it goes.

 

[Turtle]

Thank you very much! The updates went smoothly and was installed successfully, Thank you thank you thank you!! :)

 

[BrianDrab]

No problem. Thanks for letting us know. Take care.