Aspire2017
New member
- Mar 5, 2017
- 4
Hello,
I have an Acer Aspire laptop with preinstalled Windows 7 Home Premium. My main problem is that I cannot install Service Pack 1, which is a requirement for some programs I need.
My laptop couldn't run Windows Update for a long time, but I didn't really pay attention to that, as otherwise it worked properly. Then I wanted to install a new program but couldn't as it required Service Pack 1 or newer version. I started to search the web for any solution.
I managed to correct the Windows Update problem by recreating the registry subkey Windows\CurrentVersion\Component Based Servicing\Version as proposed here:
https://support.microsoft.com/en-us...or-126-the-specific-module-could-not-be-found
Some new updates were installed, but then two recurring updates appeared: KB3004469 and KB2977759. Windows Update says each time that these two were successfully installed, but then they reappeare again the next time I look for new updates.
As Service Pack 1 was not offered in Windows Update, I dowloaded it manually from the webpage of Microsoft. When I tried to install, it gave me the error message: "Service Pack 1 setup can't identify the version of Windows on this computer." I tried to solve this issue in many ways (e.g. tried all the suggested steps to take before trying to install SP1 as listed here: Steps to take before installing Windows 7 Service Pack 1), but without any success. I didn't find solutions in any Forum either, and I also ran into problems when I was considering to do a repair install (which I hoped to be able to avoid), so now I'm stuck.
There are some additional symptoms/results which might be informative:
1. I have an empty windows feature list
2. When I run the Windows System Update Readiness tool, I have some problems with Avast files and the following registry error:
CBS Registry Error 0x00000002 Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect Failed to open store key
Previously, before recreating the registry subkey, I also had a similar error for Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\, but not any more.
3. When I run the Windows Update troubleshooter it gives an error code 0x80070005
4. sfc /scannow doesn't find any problem.
5. I also checked for malware using Microsoft Safety Scanner, nothing found (I had Norton Antivirus before, now Avast Free version)
6. I've never used registry cleaners.
7. I attached CBS.zip.
8. I also ran SFCFix finding corruptions which could not be fixed automatically. Here is the log:
SFCFix version 3.0.0.0 by niemiro.
Start time: 2017-03-05 22:59:18.091
Microsoft Windows 7 - amd64
Not using a script file.
AutoAnalysis::
SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 0
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 108
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.
Successfully processed all directives.
Failed to generate a complete zip file. Upload aborted.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2017-03-05 23:10:38.473
----------------------EOF-----------------------
Thank you in advance for any help.
I have an Acer Aspire laptop with preinstalled Windows 7 Home Premium. My main problem is that I cannot install Service Pack 1, which is a requirement for some programs I need.
My laptop couldn't run Windows Update for a long time, but I didn't really pay attention to that, as otherwise it worked properly. Then I wanted to install a new program but couldn't as it required Service Pack 1 or newer version. I started to search the web for any solution.
I managed to correct the Windows Update problem by recreating the registry subkey Windows\CurrentVersion\Component Based Servicing\Version as proposed here:
https://support.microsoft.com/en-us...or-126-the-specific-module-could-not-be-found
Some new updates were installed, but then two recurring updates appeared: KB3004469 and KB2977759. Windows Update says each time that these two were successfully installed, but then they reappeare again the next time I look for new updates.
As Service Pack 1 was not offered in Windows Update, I dowloaded it manually from the webpage of Microsoft. When I tried to install, it gave me the error message: "Service Pack 1 setup can't identify the version of Windows on this computer." I tried to solve this issue in many ways (e.g. tried all the suggested steps to take before trying to install SP1 as listed here: Steps to take before installing Windows 7 Service Pack 1), but without any success. I didn't find solutions in any Forum either, and I also ran into problems when I was considering to do a repair install (which I hoped to be able to avoid), so now I'm stuck.
There are some additional symptoms/results which might be informative:
1. I have an empty windows feature list
2. When I run the Windows System Update Readiness tool, I have some problems with Avast files and the following registry error:
CBS Registry Error 0x00000002 Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect Failed to open store key
Previously, before recreating the registry subkey, I also had a similar error for Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\, but not any more.
3. When I run the Windows Update troubleshooter it gives an error code 0x80070005
4. sfc /scannow doesn't find any problem.
5. I also checked for malware using Microsoft Safety Scanner, nothing found (I had Norton Antivirus before, now Avast Free version)
6. I've never used registry cleaners.
7. I attached CBS.zip.
8. I also ran SFCFix finding corruptions which could not be fixed automatically. Here is the log:
SFCFix version 3.0.0.0 by niemiro.
Start time: 2017-03-05 22:59:18.091
Microsoft Windows 7 - amd64
Not using a script file.
AutoAnalysis::
SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 0
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 108
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.
Successfully processed all directives.
Failed to generate a complete zip file. Upload aborted.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2017-03-05 23:10:38.473
----------------------EOF-----------------------
Thank you in advance for any help.
