[SOLVED] [W10ProV1703b15063 x64] WU Error 0x80073712, SFC found corrupt files.

N

neballer

Active member
Joined
Nov 8, 2017
Posts
41
Hi.
Setup: Acer S7-392 | Windows 10 pro | Version 1703 | OS Build 15063.0

When I try and run Windows update I get this Error code: (0x80073712)
The last successful update for Windows that installed was KB4022405 on June 10th 2017.

I've tried running the Windows update trouble shooter:
troubleshooter.PNG
But that doesn't actually fix anything.

I've also tried all three methods in the Answer from this post:
Uanble to install Windows Updates, Error code 0x80073712 - Microsoft Community

Nothing has worked so far. Any help would be greatly appreciated.

Cheers.
 

Attachments

Re: Windows Update Error code: (0x80073712) | sfc scan found corrupt files

Hello and welcome to Sysnative!

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.


  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.




SFC Scan


  1. Click on the Start button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    sfc /scannow

    Wait for this to finish before you continue

    copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
  4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.
 

Attachments

Re: Windows Update Error code: (0x80073712) | sfc scan found corrupt files

Thanks for responding so quickly.

Code: 
SFCFix version 3.0.0.0 by niemiro.
Start time: 2017-11-09 17:46:54.778
Microsoft Windows 10 Build 15063 - amd64
Using .zip script file at C:\Users\%USER%\Desktop\SFCFix.zip [0]








PowerCopy::
Successfully took permissions for file or folder C:\WINDOWS\winsxs


Successfully created directory tree \\?\C:\WINDOWS\winsxs\amd64_netwns64.inf.resources_31bf3856ad364e35_10.0.15063.0_en-us_4dee915178162784.


Successfully copied file C:\Users\%USER%\AppData\Local\niemiro\Archive\winsxs\amd64_netwns64.inf.resources_31bf3856ad364e35_10.0.15063.0_en-us_4dee915178162784\netwns64.inf_loc to C:\WINDOWS\winsxs\amd64_netwns64.inf.resources_31bf3856ad364e35_10.0.15063.0_en-us_4dee915178162784\netwns64.inf_loc.


Successfully restored ownership for C:\WINDOWS\winsxs
Successfully restored permissions on C:\WINDOWS\winsxs
PowerCopy:: directive completed successfully.








Successfully processed all directives.






Failed to generate a complete zip file. Upload aborted.




SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2017-11-09 17:48:36.873
Script hash: xY8TyU6u57yygYbw8CRZucUIqAZqbzfg/TTRchHoVaU=
----------------------EOF-----------------------
 

Attachments

Re: Windows Update Error code: (0x80073712) | sfc scan found corrupt files

Thank you, would you please run SFC once again and tell me the result as well as attach CBS.log when SFC is done?

Thanks.
 
Re: Windows Update Error code: (0x80073712) | sfc scan found corrupt files

Output from sfc:
sfc_output.PNG
 

Attachments

Re: Windows Update Error code: (0x80073712) | sfc scan found corrupt files

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.


  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.




SFC Scan


  1. Click on the Start button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    sfc /scannow

    Wait for this to finish before you continue

    copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
  4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.
 

Attachments

Re: Windows Update Error code: (0x80073712) | sfc scan found corrupt files

The output of sfc in cmd was the same as above img.

Code: 
SFCFix version 3.0.0.0 by niemiro.
Start time: 2017-11-09 20:43:49.299
Microsoft Windows 10 Build 15063 - amd64
Using .zip script file at C:\Users\%USER%\Desktop\SFCFix.zip [1]








PowerCopy::
Successfully took permissions for file or folder C:\WINDOWS\winsxs\amd64_netwns64.inf.resources_31bf3856ad364e35_10.0.15063.0_en-us_4dee915178162784\netwns64.inf_loc


Successfully copied file C:\Users\%USER$\AppData\Local\niemiro\Archive\winsxs\amd64_netwns64.inf.resources_31bf3856ad364e35_10.0.15063.0_en-us_4dee915178162784\netwns64.inf_loc to C:\WINDOWS\winsxs\amd64_netwns64.inf.resources_31bf3856ad364e35_10.0.15063.0_en-us_4dee915178162784\netwns64.inf_loc.


Successfully restored ownership for C:\WINDOWS\winsxs\amd64_netwns64.inf.resources_31bf3856ad364e35_10.0.15063.0_en-us_4dee915178162784\netwns64.inf_loc
Successfully restored permissions on C:\WINDOWS\winsxs\amd64_netwns64.inf.resources_31bf3856ad364e35_10.0.15063.0_en-us_4dee915178162784\netwns64.inf_loc
PowerCopy:: directive completed successfully.








Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 2 datablocks.
Finish time: 2017-11-09 20:43:49.596
Script hash: xY8TyU6u57yygYbw8CRZucUIqAZqbzfg/TTRchHoVaU=
----------------------EOF-----------------------
 

Attachments

Re: Windows Update Error code: (0x80073712) | sfc scan found corrupt files

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.


  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Download the attached file, SFCFixScript.txt, and save this to your Desktop. Ensure that this file is named SFCFixScript.txt - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFixScript.txt.
  5. Drag the file SFCFixScript.txt onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a log should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.
 

Attachments

Re: Windows Update Error code: (0x80073712) | sfc scan found corrupt files

Code: 
SFCFix version 3.0.0.0 by niemiro.
Start time: 2017-11-10 17:17:58.931
Microsoft Windows 10 Build 15063 - amd64
Using .txt script file at C:\Users\%USER%\Desktop\SFCFixScript.txt [0]








FileScan::
[0: 1] C:\Windows\WinSxS\amd64_netwns64.inf.resources_31bf3856ad364e35_10.0.15063.0_en-us_4dee915178162784\netwns64.inf_loc
File is untraceable.
 Found: LN38BKfqi13Px5lnxmph89t4ri1GYLMaPHbnNHHHPjY=
 Version number not available.
Trace not available.






[1: 1] C:\SFCFix\Backups\C\WINDOWS\winsxs\amd64_netwns64.inf.resources_31bf3856ad364e35_10.0.15063.0_en-us_4dee915178162784\netwns64.inf_loc
File is untraceable.
 Found: LN38BKfqi13Px5lnxmph89t4ri1GYLMaPHbnNHHHPjY=
 Version number not available.
Trace not available.






[2: 1] C:\Windows\System32\DriverStore\en-US\netwns64.inf_loc
File is untraceable.
 Found: LN38BKfqi13Px5lnxmph89t4ri1GYLMaPHbnNHHHPjY=
 Version number not available.
Trace not available.






[3: 2] C:\Windows\WinSxS\amd64_netwns64.inf.resources_31bf3856ad364e35_10.0.15063.0_zh-cn_ad74fbbf5f380196\netwns64.inf_loc
File is untraceable.
 Found: Manug2wDn0rvqFHyXL2EWO37Edsl1RPztPXX8dqYIPM=
 Version number not available.
Trace not available.


 [C:\Windows\System32\DriverStore\zh-CN\netwns64.inf_loc]
FileScan:: directive completed successfully.








Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 2 datablocks.
Finish time: 2017-11-10 17:18:01.446
Script hash: KBVIUwzFba5R2ojhLmcK4OJUP7857jjgT2HJM6KYGfY=
----------------------EOF-----------------------
 
Re: Windows Update Error code: (0x80073712) | sfc scan found corrupt files

Step#1 - DISM /RestoreHealth Scan
Warning:this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.


  1. Right-click on the Start button and select Command Prompt (Admin)
  2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
    Dism /Online /Cleanup-Image /RestoreHealth
  3. Once it finishes, copy and paste the following into the command-prompt window and press Enter. If prompted to overwrite the existing file go ahead.
    copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  4. Once this has completed please go to your Desktop and you will find CBS.txt => Please zip/upload to this thread.
    Please Note:: if the file is too big (over 7MB) to upload to your next post, please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.
  5. Let me know if DISM reported any errors.
 
Re: Windows Update Error code: (0x80073712) | sfc scan found corrupt files

DISM completed successfully
 

Attachments

Re: Windows Update Error code: (0x80073712) | sfc scan found corrupt files

Step#1 - ChkDsk Scan
1. Click your Start Button in the lower left of your computer and type cmd in the search box.
2. Once the cmd program is found, right-click on it with your mouse and select Run as administrator as shown below.
3. Answer Yes if asked to allow.
4. You should now have a black window open that you can type in to.
5. Please type chkdsk and then press enter.
6. Chkdsk will start to run. Please allow it to finish. If you get the message that the drive cannot be checked while in use, please schedule a Check Disk for next reboot and allow it to run then.
7. Download ListChkdskResult.exe by SleepyDude and save it on your Desktop. If it's already downloaded to your desktop, just skip this step.
8. Right-click this file and select Run as administrator (Allow if prompted)and a text file will open (and also be saved on the desktop as ListChkdskResult.txt).
Please copy the contents of this file and paste into your next post.
​
 
Re: Windows Update Error code: (0x80073712) | sfc scan found corrupt files

Code: 
ListChkdskResult by SleepyDude v0.1.7 Beta | 21-09-2013


------< Log generate on 11/11/2017 7:46:33 AM >------
Category: 0
Computer Name: %USER%
Event Code: 26212
Record Number: 22749
Source Name: Chkdsk
Time Written: 11-11-2017 @ 13:44:48
Event Type: Information
User: 
Message: Chkdsk was executed in read-only mode on a volume snapshot.  


Checking file system on C:
The type of the file system is NTFS.
Volume label is Acer.


WARNING!  /F parameter not specified.
Running CHKDSK in read-only mode.


Stage 1: Examining basic file system structure ...
                                                                                       
                                                                                       
  1125888 file records processed.                                                        


File verification completed.
                                                                                       
                                                                                       
  17720 large file records processed.                                   


                                                                                       
                                                                                       
  0 bad file records processed.                                     




Stage 2: Examining file name linkage ...
                                                                                       
                                                                                       
  1392662 index entries processed.                                                       


Index verification completed.
                                                                                       
                                                                                       
  0 unindexed files scanned.                                        


                                                                                       
                                                                                       
  0 unindexed files recovered to lost and found.                    




Stage 3: Examining security descriptors ...
Security descriptor verification completed.
                                                                                       
                                                                                       
  133388 data files processed.                                           


CHKDSK is verifying Usn Journal...
                                                                                       
                                                                                       
  40574904 USN bytes processed.                                                           


Usn Journal verification completed.


Windows has scanned the file system and found no problems.
No further action is required.


 234117119 KB total disk space.
 201035376 KB in 677486 files.
    385700 KB in 133389 indexes.
         0 KB in bad sectors.
   1282255 KB in use by the system.
     65536 KB occupied by the log file.
  31413788 KB available on disk.


      4096 bytes in each allocation unit.
  58529279 total allocation units on disk.
   7853447 allocation units available on disk.


-----------------------------------------------------------------------
 
Re: Windows Update Error code: (0x80073712) | sfc scan found corrupt files

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.


  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Download the attached file, SFCFixScript.txt, and save this to your Desktop. Ensure that this file is named SFCFixScript.txt - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFixScript.txt.
  5. Drag the file SFCFixScript.txt onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a log should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.
 

Attachments

Re: Windows Update Error code: (0x80073712) | sfc scan found corrupt files

Code: 
SFCFix version 3.0.0.0 by niemiro.
Start time: 2017-11-11 11:59:19.957
Microsoft Windows 10 Build 15063 - amd64
Using .txt script file at C:\Users\%USER%\Desktop\SFCFixScript.txt [0]








RegistryScript::
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_netwmbclass.inf_31bf3856ad364e35_10.0.15063.0_none_de06dbf492784e50.


Successfully imported registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_netwmbclass.inf_31bf3856ad364e35_10.0.15063.0_none_de06dbf492784e50.


Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_netwmbclass.inf_31bf3856ad364e35_10.0.15063.0_none_de06dbf492784e50.
RegistryScript:: directive completed successfully.








Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 3 datablocks.
Finish time: 2017-11-11 11:59:20.363
Script hash: e34pgiMzpxC1cpBRRLnX77+UVt4MdKmhL0IruIwA2jU=
----------------------EOF-----------------------
 
Re: Windows Update Error code: (0x80073712) | sfc scan found corrupt files

FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop. You can use the one you already have downloaded.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download attached file and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
 

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