[SOLVED] Can't able to open devices and printers in Windows 7

M

madhesh1988

Member
Joined
Dec 11, 2014
Posts
18
I can't able to open devices and printers in my Lenovo thinkcentre PC.
Further updating Update for Windows 7 for x64-based Systems (KB2952664) has failed.

Please find the log of it below.

Code: 
Update for Windows 7 for x64-based Systems (KB2952664)

Installation date: ‎27-‎07-‎2018 14:17

Installation status: Failed

Error details: Code 80073712

Update type: Important

Install this update to resolve issues in Windows. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article for more information. After you install this item, you may have to restart your computer.

More information: 
http://support.microsoft.com/kb/2952664

Help and Support: 
http://support.microsoft.com


So ran system update readiness tool if there is any problem.

It gave me results as below


Code: 
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2018-07-30 15:54

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(f)    CBS MUM Corrupt    0x800F0900    servicing\Packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package~31bf3856ad364e35~amd64~he-IL~7.1.7601.16492.mum        Line 1: MZ�
(f)    CBS Catalog Missing    0x00000002    servicing\Packages\Package_1_for_KB3035583~31bf3856ad364e35~amd64~~6.1.1.13.cat        
(f)    CBS Catalog Missing    0x00000002    servicing\Packages\Package_for_KB3035583_RTM~31bf3856ad364e35~amd64~~6.1.1.13.cat        
(f)    CBS Catalog Missing    0x00000002    servicing\Packages\Package_for_KB3035583~31bf3856ad364e35~amd64~~6.1.1.13.cat        

Checking Package Watchlist

Checking Component Watchlist

Checking Packages
(f)    CBS Registry Error    0x00000005    Package_1_for_KB3035583~31bf3856ad364e35~amd64~~6.1.1.13    Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\    Failed to open store sub key
(f)    CBS Registry Error    0x00000005    Package_for_KB3035583_RTM~31bf3856ad364e35~amd64~~6.1.1.13    Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\    Failed to open store sub key
(f)    CBS Registry Error    0x00000005    Package_for_KB3035583~31bf3856ad364e35~amd64~~6.1.1.13    Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\    Failed to open store sub key

Checking Component Store
(f)    CSI Manifest Failed Catalog Check    0x00000000    winsxs\Manifests\amd64_af51f7adba9b1dba793e875e53bef971_31bf3856ad364e35_6.1.7601.18944_none_23229b04963fab40.manifest    amd64_af51f7adba9b1dba793e875e53bef971_31bf3856ad364e35_6.1.7601.18944_none_23229b04963fab40    

Summary:
Seconds executed: 1085
 Found 8 errors
  CSI Manifest Failed Catalog Check Total count: 1
  CBS MUM Corrupt Total count: 1
  CBS Catalog Missing Total count: 3
  CBS Registry Error Total count: 3

Unavailable repair files:
    winsxs\manifests\amd64_af51f7adba9b1dba793e875e53bef971_31bf3856ad364e35_6.1.7601.18944_none_23229b04963fab40.manifest
    servicing\packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package~31bf3856ad364e35~amd64~he-IL~7.1.7601.16492.mum
    servicing\packages\Package_1_for_KB3035583~31bf3856ad364e35~amd64~~6.1.1.13.mum
    servicing\packages\Package_for_KB3035583_RTM~31bf3856ad364e35~amd64~~6.1.1.13.mum
    servicing\packages\Package_for_KB3035583~31bf3856ad364e35~amd64~~6.1.1.13.mum
    servicing\packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package~31bf3856ad364e35~amd64~he-IL~7.1.7601.16492.cat
    servicing\packages\Package_1_for_KB3035583~31bf3856ad364e35~amd64~~6.1.1.13.cat
    servicing\packages\Package_for_KB3035583_RTM~31bf3856ad364e35~amd64~~6.1.1.13.cat
    servicing\packages\Package_for_KB3035583~31bf3856ad364e35~amd64~~6.1.1.13.cat

Please do the needful to open Devices and printer and rectify the update issue.
 

Attachments

KB 2952664 is not needed. It deals with telemetry (sending information back to MS) and has been issued probably 22 or more times.
Perhaps the first time it appeared was in 2014
Source: Microsoft confuses Windows 7 users with sudden release of KB 2952664 | InfoWorld

I have never installed it on any of our four computers running Windows 7.

Concentrate on the inability to open devices and printers.

Have you tried sfc /scannow and rebooted?
Does your computer have bluetooth? I read this needs to be on. (Only one of our Win 7 computers has bluetooth and it is not on and yet all computers open devices and printers so I'm not convinced this is what is needed.)

If I find anything else useful, I'll add it to this thread.

Also is the print Spooler Service running?
 
Last edited:
Hello and welcome to Sysnative! I'll be taking care of your Windows Update issues!

Please start with the following:

Export Component Based Servicing


  1. Click on the Start button and in the search box, type regedit
  2. When you see regedit on the list, right-click on it and select Run as administrator
  3. When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\
  4. Once selected, click File > Export....
  5. Change the Save as type: to Registry Hive Files (*.*)
  6. Name this file ComponentBasedServicing (with no file extension) and save it to your Desktop.
  7. Right Click on the ComponentBasedServicing file on your Desktop and choose Send To -> Compressed (Zipped) Folder.


Once done please upload ComponentBasedServicing.zip via DropBox, OneDrive or SendSpace etc. and include the link with your reply.
 
Please find the link below containing my machine component based servicing registry hives

HTML: 
https://www.sendspace.com/file/vurwxt

Thanks
 
Tried sfc /scannow many times and rebooted but it is not working.
My PC don't have bluetooth option (tried manually stopping and restarting services many time), printer spooler service is working fine and it prints.
 
Please refrain from doing anything that I do not request as this may make it harder for me to fix your issues.

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.


  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.


Afterwards, run SURT again and attach CheckSUR.log.
 

Attachments

Done and attached you and attached both the logs for your reference.

Code: 
SFCFix version 3.0.0.0 by niemiro.
Start time: 2018-08-07 08:50:38.092
Microsoft Windows 7 Service Pack 1 - amd64
Using .zip script file at C:\Users\Finance\Desktop\SFCFix.zip [0]




PowerCopy::
Successfully took permissions for file or folder C:\Windows\Temp\CheckSur\Servicing\Packages

Successfully copied file C:\Users\Finance\AppData\Local\niemiro\Archive\Packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package~31bf3856ad364e35~amd64~he-IL~7.1.7601.16492.cat to C:\Windows\Temp\CheckSur\Servicing\Packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package~31bf3856ad364e35~amd64~he-IL~7.1.7601.16492.cat.
Successfully copied file C:\Users\Finance\AppData\Local\niemiro\Archive\Packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package~31bf3856ad364e35~amd64~he-IL~7.1.7601.16492.mum to C:\Windows\Temp\CheckSur\Servicing\Packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package~31bf3856ad364e35~amd64~he-IL~7.1.7601.16492.mum.

Successfully restored ownership for C:\Windows\Temp\CheckSur\Servicing\Packages
Successfully restored permissions on C:\Windows\Temp\CheckSur\Servicing\Packages
PowerCopy:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2018-08-07 08:50:39.294
Script hash: 8yEMgTvBjnX9VJhVT5w/qhX/09Se1TAnZBLaGyXxb9k=
----------------------EOF-----------------------
 

Attachments

FRST Registry Search
 1. Click your Start button and choose Control Panel.
2. In the upper right corner ensure the View by: is set to Category.
3. Select the Programs group.
4. Click the Turn Windows features on or off link. This will bring up the Windows Features dialog. Wait until this dialog populates with information. If this does not happen for some reason, please continue with the steps anyway.
Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps.
5. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
6. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
7. Copy and paste KB3035583 into the Search box and click the Search Registry button.
8. When the scan is complete a notepad window will open with the results. Please attach this to your next reply. It is saved on your desktop named SearchReg.txt.
9. You may close any remaining open windows now.
 
softwaremaniac said:
FRST Registry Search
 1. Click your Start button and choose Control Panel.
2. In the upper right corner ensure the View by: is set to Category.
3. Select the Programs group.
4. Click the Turn Windows features on or off link. This will bring up the Windows Features dialog. Wait until this dialog populates with information. If this does not happen for some reason, please continue with the steps anyway.
Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps.
5. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
6. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
7. Copy and paste KB3035583 into the Search box and click the Search Registry button.
8. When the scan is complete a notepad window will open with the results. Please attach this to your next reply. It is saved on your desktop named SearchReg.txt.
9. You may close any remaining open windows now.
Click to expand...

Did it, please find attached.
 

Attachments

Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download attached file and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
6. Run SURT and attach CheckSUR.log.
 

Attachments

softwaremaniac said:
Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download attached file and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
6. Run SURT and attach CheckSUR.log.
Click to expand...

Ran successfully. Find the result below.
 

Attachments

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.


  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Download the attached file, SFCFixScript.txt, and save this to your Desktop. Ensure that this file is named SFCFixScript.txt - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFixScript.txt.
  5. Drag the file SFCFixScript.txt onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a log should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.
 

Attachments

softwaremaniac said:
SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.


  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Download the attached file, SFCFixScript.txt, and save this to your Desktop. Ensure that this file is named SFCFixScript.txt - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFixScript.txt.
  5. Drag the file SFCFixScript.txt onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a log should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.
Click to expand...

Completed, please find the result below

Code: 
SFCFix version 3.0.0.0 by niemiro.
Start time: 2018-08-11 09:44:47.872
Microsoft Windows 7 Service Pack 1 - amd64
Using .txt script file at C:\Users\Finance\Desktop\SFCFixScript.txt [0]




Trace::
Successfully traced component amd64_af51f7adba9b1dba793e875e53bef971_31bf3856ad364e35_6.1.7601.18944_none_23229b04963fab40.
    Package_3_for_KB2952664~31bf3856ad364e35~amd64~~6.1.13.3.2952664-5_neutral_GDR
Trace:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2018-08-11 09:44:48.044
Script hash: h7F6pkG+ckOsrVHPshvx6qmdlTYJ7PElJPPzR+Qmdos=
----------------------EOF-----------------------
 
Export Component Based Servicing



  1. Click on the Start button and in the search box, type regedit
  2. When you see regedit on the list, right-click on it and select Run as administrator
  3. When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\
  4. Once selected, click File > Export....
  5. Change the Save as type: to Registry Hive Files (*.*)
  6. Name this file ComponentBasedServicing (with no file extension) and save it to your Desktop.
  7. Right Click on the ComponentBasedServicing file on your Desktop and choose Send To -> Compressed (Zipped) Folder.



Once done please upload ComponentBasedServicing.zip via DropBox, OneDrive or SendSpace etc. and include the link with your reply.

Run SURT and attach CheckSUR.log.
 
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