[SOLVED] Win 2008 R2 - 0x80073712

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nakama

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Joined
Aug 30, 2018
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Hello, I am trying to troubleshoot the installation of a hotfix on a Windows 2008 R2 Standard SP1


Security Update for Windows (KB4343900)
Installation Failure: Windows failed to install the following update with error 0x80073712: Security Update for Windows (KB4343900).


I don't have Internet access because this is VM Clone to try to repair this vm first then apply these steps on the active server (which has internet connection).
I am not allowed to connect it to internet but I can copy files to it.
I am afraid I neither have the installation media files.




sfc /scannow
Beginning system scan. This process will take some time.


Beginning verification phase of system scan.
Verification 100% complete.Windows Resource Protection found corrupt files but was unable to fix some of them.
Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example'
C:\Windows\Logs\CBS\CBS.log


The system file repair changes will take effect after the next reboot.


I rebooted it.
I ran Windows6.1-KB947821-v34-x64 (System Update Readiness Tool)
But it never starts (stuck at initializing)
I tried Repair & Fix Windows Updates with Fix WU Utility and tried other things (removed files inside download and datastore of the softwaredistribution folder). But no luck, the SURT never finishes the installation.


Later:
Ran SFCFix


CORRUPT: C:\Windows\winsxs\amd64_microsoft-windows-bowser_31bf3856ad364e35_6.1.7601.17565_none_845083113b07c0e5\bowser.sys
CORRUPT: C:\Windows\winsxs\amd64_microsoft-windows-d..nese-eacommonapijpn_31bf3856ad364e35_6.1.7601.17658_none_eff27401e6e02be1\IMJPAPI.DLL
CORRUPT: C:\Windows\winsxs\x86_microsoft-windows-d..nese-eacommonapijpn_31bf3856ad364e35_6.1.7601.17658_none_93d3d87e2e82baab\IMJPAPI.DLL




SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 4287
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 1734
SURT total detected corruption count: 12129
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.


Logs:
Box


I will appreciate your help
 
I tried copying the entire winsxs folder from another server but didn't worked
 
Hello and welcome!

Unfortunately, as you have copied over the winsxs folder from another machine and due to the amount of the corruption that is present, I am going to suggest a repair install if possible.
 
softwaremaniac said:
Hello and welcome!

Unfortunately, as you have copied over the winsxs folder from another machine and due to the amount of the corruption that is present, I am going to suggest a repair install if possible.
Click to expand...

Thanks, I actually didn't copy the winsxs, I tried but couldn't do it. So I guess the amount of corruption is just what it already had.
I tried the repair install or upgrade in place but despite being a VM it said there was a missing driver "Windows installation cannot continue because a required driver could not be installed"
 
Are all the HDDs properly recognized during the install process?

Can you try detaching any add-on devices you may have plugged in during the In-Place Upgrade process?
 
softwaremaniac said:
Are all the HDDs properly recognized during the install process?

Can you try detaching any add-on devices you may have plugged in during the In-Place Upgrade process?
Click to expand...

Yes, the Scsi controller is LSI Logic parallel, I added the driver just in case with imagex tool
I didn't add any other device.
I copied the setup files to the D: drive and ran it from the OS.
 
softwaremaniac said:
This is a custom image of some sort?
Click to expand...

No it's the standard
I double checked Windows Server 2008 R2 with Service Pack 1 (x64)(en_windows_server_2008_r2_with_sp1_x64_dvd_617601.iso) version.

I guess it will have to be a new build
 
nakama said:
softwaremaniac said:
Leave it running overnight. It never finishes, because of the amount of files.
Click to expand...

Perfect I will do that
I left it running for 2 or 3 hours and thought it should have finished, I will leave it until tomorrow
Click to expand...

After leaving it running as you suggested the SURT has finished and it said installed.
I ran SFCFIX
Rebooted
Ran sfc /scannow again
tried to run install the hotfix: it said it installed /didn't ask for reboot when it usually it does.
Verified if the hotfix was installed on add/remove programs view updates didn't find it.
Tried to ran the hotfix again to see if it said the hotfix was already installed. It failed
Verified the event logs, it mentions again the same error code 0x80073712

Logs:
Box


I am running SURT again.
 
SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.


  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.


Dropbox - SFCFix.zip

Afterwards, please run SURT again and attach CheckSUR.log.
 
Thanks I ran the script, and I am attaching the output.

I launched the SURT and it is still running, I will let it complete.
 

Attachments

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.



  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put
    Code:
    tags around the log to break up the text.


Dropbox - SFCFix.zip


Afterwards, please run SURT again and attach CheckSUR.log.
 
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