[SOLVED] Windows Update Not Working - error code 0xC8000247

K

Kamagurka

Member
Joined
Dec 28, 2012
Posts
9
Location
Perth, Australia
Hi Niemiro,

I read a thread on one of the forums where you were able to fix a windows update not working issue. (Can't find it anymore though).
I have a similar issue and was wondering if you could sort me out here?

below is what I posted on the Microsoft community forum:
-----------------------------------------------------------------------
Hi All,

Windows 7 64 bit Ultimate:

I've tried all of the above to no avail ;(

My problem started when I've (my computer, joined WORKGROUP) left a domain, and Group Policies are still applied (I think).
I've also tried to fiddle with local policies, but I get a message stating that:
``
The Group Policy security settings that apply to this machine could not be determined.
The error returned when trying to retrieve these settings from the local security policy database (%windir%\security\database\secedit.sdb) was:
The parameter is incorrect.

All local security settings will be displayed, but no indication will be given as to wether or not a given security settings is defined by Group Policy.
Any local security setting modified through this User Interface may be subsequently be overridden by domain-level policies.
``
I've also backed up my registry and tried:

Delete the HKLM\Software\Policies\Microsoft Key (looks like a folder).
Delete the HKCU\Software\Policies\Microsoft Key.
Delete the HKCU\Software\Microsoft\Windows\CurrentVersion\Group Policy Objects Key.
Delete the HKCU\Software\Microsoft\Windows\CurrentVersion\Policiess Key.

But it doesn't help either (rebooted and tried again)

If anybody has some additional ideas? I'm close to reinstalling Windows, as I'm running out of options ...

-----------------------------------------------------------------------
In the meantime I also tried:

MS Fixit .. no result

Something like scanfix? with a CBS.log, can send you the report if it would help?
It reported that it found issues and repaired most of them, but could not fix all ...

I really hope to hear back from you, as you seem to be on top of there issues.

Kind regards,
Kamagurka
 
Re: Windows Update Not Working

Hello Kamagurka, and welcome to Sysnative :)

Thanks for telling me so clearly what you have already tried.

I have split your post into a new thread. It helps me keep track of things, and the two issues separate in my mind so I don't get confused. It just helps me, I hope you don't mind.

Yes...can you please upload a copy of your CBS folder: https://www.sysnative.com/forums/windows-update/4736-windows-update-forum-posting-instructions.html

It gives me a good initial idea of what is wrong with the computer, and how best to proceed.

Thank you!

Richard
 
Re: Windows Update Not Working

Hello :)

No problem, glad to be of assistance.

Please copy into a new folder on your Desktop, if they exist, the following files:

C:\Windows\Logs\CBS\CBS.persist.log
C:\Windows\Logs\CBS\CheckSUR.persist.log
C:\Windows\WindowsUpdate.log

Then zip up and upload that new folder.

Thank you!

Richard
 
Re: Windows Update Not Working

Hello again :)

Thanks for those logs. Can you please install all Intel drivers from here: Intel® Driver Update Utility

In particular, the Intel Rapid Storage Technology drivers. I have seen your error code in the past caused by an old and buggy version of this driver. Let's update it and rule it out as a cause before we continue.

Good luck!

Richard
 
Hi Richard,

Catastrophic result. Windows hangs now at startup (Windows 4 flashing colors).
I've tried startup repair: but also no result:

Startup Repair cannot repair this computer automatically

Problem signature:
Problem Event name: StartupRepairOffline
Problem Signature 01: 6.1.7600.16385
Problem Signature 02: 6.1.7600.16385
Problem Signature 03: Unknown
Problem Signature 04: 394
Problem Signature 05: AutoFailover
Problem Signature 06: 1
Problem Signature 07: 6.1.7600.2.0.0.256.1
Locale ID: 1033

I suppose that's the end of my windows 7 install?
Please advise ...
 
I am so, so sorry this has occurred. I have never seen it happen before, and had not realised this result was likely.

In order to get you the best help possible, I have asked for some other experts to take a look and advise. Hopefully they will be able to help us here.

Again, I am extremely sorry to have got you into this mess. Please hold tight just for a little while whilst I consult with some other members on possible fixes.

Richard
 
Hello again :)

Firstly, please do not panic at this stage. Not all hope is lost, and we may still be able to recover the situation. Please remain calm, and stick with us.

Firstly, please attempt to start your computer into Last Known Good Configuration Mode.

To do this, turn your computer off, and then back on again. Immediately upon startup, repeatedly tap the F8 key. When a list of options appears, highlight Last Known Good Configuration and press Enter.

If that does not resolve your problem, please repeated this procedure, but select Safe Mode.

Finally, please attempt to perform a System Restore: https://www.sysnative.com/forums/wi...6-system-restore-windows-7-windows-vista.html

If any of these get you back into Windows, please let me know.

Thank you, and the very best of luck to you,

Richard
 
Kamagurka said:
Hi Richard,

F8 -> Last Known Good Configuration -> Enter, did the trick thanks!

So what's next now?

Kamagurka
Click to expand...

I am so glad that your computer is booting up normally now. Firstly, I would like to try to work out why it suddenly stopped booting up. The driver update I sent you should have been perfectly safe. There is no way it should have done what it did. Something is amiss. So, before I proceed any further, I want to take a step back and try to work out what caused it to go so horribly wrong.

Can you please following the posting instructions here: https://www.sysnative.com/forums/bs...g-instructions-windows-8-7-windows-vista.html

But post your logs here, in this thread. I know it says that it is for BSOD problems, but the information helps to give a general overview of the computer software and hardware, and may show me anything which could have conflicted to cause this mess.

I would also like to know the answers to as many questions in step 5 as you are able to answer. The problem may be tied down between the software and hardware, so I need to know both to stand the best chance of fixing this.

Thank you :)

Richard
 
· OS - Vista/ Windows 7 ? Win 7 x64Bit Ultimate
· x86 (32-bit) or x64 ? x64
· What was original installed OS on system? Win 7 64Bit Ultimate

· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? OEM
· Age of system (hardware) 04/2010
· Age of OS installation - have you re-installed the OS? Yes, I've had 2x SSD total failures (total loss, like every 10th month) so now my system drive is an SSD/hybrid from Seagate and I re-installed the OEM myself + drivers from manufacturers CD.

· CPU Intel i7 X980 Extreme 6 Core 3.3GHz
· Video Card NVIDIA 480 GTM
· MotherBoard CLEVO D900F ??
· Power Supply - brand & wattage FSP GROUP INC 100 - 240V ~ 3.0A 50-60HZ DC Output 19V === 11.57A

· System Manufacturer CLEVO D900F - also sold as Pioneer
· Exact model number (if laptop, check label on bottom) D900F (laptop - workstation)
 
Thank you very much. We will take a look, and advise you further after that.

Richard
 
Hi Richard,

I've noticed something strange in windows updates:
Windows Updates > Change Settings
------------------------------------------
Choose how Windows can install updates
- When one goes to change settings (with a Local Administrator account) -> [check] Allow all users to install updates on this computer -> OK
------------------------------------------
When going back in ... the check box is unchecked again. So some setting is reversing that setting!!!

I really think this has to do with permissions (GP leftovers when the PC left the domain it had joined previously), what's your opinion?
And if I'm right, how do we tackle this?

Also in certain areas of permissions there's a SID account that doesn't translate nor can I remove it, forgot exactly where, but I've seen it.
I'm assuming this is a Domain Service Account left over ... ;(

Thought these observations might help.

Cheers,
Kamagurka
 
Hi -

Did you re-install Windows 7 onto the latest SSD, i.e., did not use an image?

Remove AVG for now - use the removal tool - http://kb.eset.com/esetkb/index?page=content&id=SOLN146

Reboot upon completion.

Install MSE - http://windows.microsoft.com/en-US/windows/security-essentials-download

Remove Tune-up Utilities.

I'm seeing error like this in Event Viewer:
Code: 
Event[140]:
  Log Name: System
  Source: Service Control Manager
  Date: 2012-12-29T11:33:01.049
  Event ID: 7000
  Level: Error
  Description: 
[COLOR="#FF0000"]The Intel(R) Matrix Storage Event Monitor service failed to start 
due to the following error: [/COLOR]
[COLOR="#FF0000"]The system cannot find the file specified[/COLOR].

Is the firmware upgraded for the SSD?

Do you have an HDD to use in place, install W7 on & see if these problems persist?

Regards. . .

jcgriff2

`
 
Hi John,

I've removed AVG,
MSE won't install (had that prob before, that's why AVG was installed)
MSE_Error.PNG
Event log:
Code: 
Fault bucket , type 0
Event Name: MSSecurityClient
Response: Not available
Cab Id: 0
Problem signature:
P1: Setup.exe
P2: 4.1.522.0
P3: 0x80070643
P4: MorroBootstraper::CInstallFlow::InternalRun - GetEPPInstallAction
P5: MorroBootstraper::CFlow::ProcessFlowActionResult
P6: 0
P7: Security Essentials
P8: 
P9: 
P10: 
Attached files:
e:\local\tmp\\{CBFC08E5-C483-4184-A2A1-97FBAEC597CA}.tmp
C:\ProgramData\Microsoft\Microsoft Security Client\Support\Application.etl
C:\ProgramData\Microsoft\Microsoft Security Client\Support\EppOobe.etl
C:\ProgramData\Microsoft\Microsoft Security Client\Support\EppSetup.etl
C:\ProgramData\Microsoft\Microsoft Security Client\Support\Providers.etl
C:\ProgramData\Microsoft\Microsoft Security Client\Support\MSSecurityClient_Setup_4.0.1526.0_epp_Install.log
C:\ProgramData\Microsoft\Microsoft Security Client\Support\MSSecurityClient_Setup_4.1.522.0_epp_Install.log
C:\ProgramData\Microsoft\Microsoft Security Client\Support\MSSecurityClient_Setup_epp_Install.log
C:\ProgramData\Microsoft\Microsoft Security Client\Support\MSSecurityClient_Setup_epp_Uninstall.log
C:\ProgramData\Microsoft\Microsoft Security Client\Support\MSSecurityClient_Setup_epp_Upgrade.log
C:\ProgramData\Microsoft\Microsoft Security Client\Support\MSSecurityClient_Setup_mp_ambits_Install.log
C:\ProgramData\Microsoft\Microsoft Security Client\Support\MSSecurityClient_Setup_mp_ambits_Uninstall.log
C:\ProgramData\Microsoft\Microsoft Security Client\Support\MSSecurityClient_Setup_mp_ambits_Upgrade.log
C:\ProgramData\Microsoft\Microsoft Security Client\Support\MSSecurityClient_Setup_KB981889_Install.evtx
C:\ProgramData\Microsoft\Microsoft Security Client\Support\MSSecurityClient_Setup_KB981889_Install.evtx.dpx
C:\ProgramData\Microsoft\Microsoft Security Client\Support\EppSetup.log
C:\ProgramData\Microsoft\Microsoft Security Client\Support\EppSetupResult.ini
These files may be available here:

Analysis symbol: 
Rechecking for solution: 0
Report Id: 52385a2c-51f9-11e2-9326-005056c00008
Report Status: 0

I've removed TuneUp Utilities.

Tried to install MSE again -> same outcome.

Also here, I suspect it's related to the security (permissions) issue (left-over domain Group Policy and settings) ...
My hope starts to fade drastically now .. I think I'm looking at a re-install from scratch, share your thoughts please.

BTW, Yes I think that after the second SSD blow up I've recovered from an image to a Seagate Momentum (halve SSD/halve spinner), which is my current Systems Drive.

Last night I've tried to take a systems + selected files backup, but that failed too

Kamagurka
 
Kamagurka said:
BTW, Yes I think that after the second SSD blow up I've recovered from an image to a Seagate Momentum (halve SSD/halve spinner), which is my current Systems Drive.
Click to expand...

Hi Kamagurka,

I think that may be the problem here.

I suggest that you reinstall Windows using your Windows DVD.

There is something very wrong with the current setup and a fresh reinstall may solve it.

Regards. . .

jcgriff2

`
 
Hi John,

That's sad news, but if that's your expert opinion, well, I guess there's nothing more I can do then.
Nevertheless have a Happy New Year!

Kind regards,

Kamagurka
 
Hi Kamagurka,

Given the problems with your prior SSD(s) used to create the image, I can only surmise that the image itself is likely corrupted thus passing on the problems of your prior OS' to the current.

If you have full retail W7 x64, OS install onto an SSD via USB stick will take <20 minutes.

http://www.microsoftstore.com/store/msstore/html/pbPage.Help_Win7_usbdvd_dwnTool

Regards. . .

John

`
 
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