[SOLVED] IE9 is installed, won't uninstall, IE10 won't install, and IE9/IE10 BOTH show in upda

R

ronxp2000

Active member
Joined
Aug 25, 2013
Posts
30
Okay tom982, here is my original post as you suggested I do. Thanks for helping by the way.

I did NOT include any log files as I have now tried many new help suggestions and offerings.

What ever new logs files you want, just let me know, or what ever steps you desire me to take.

Windows 7 Home Premium 64 bit

IE9 ABOUT info:
version 9.0.8112.16421
Updates versions 9.0.6 (KB2675157)

Problem:

This IE9 mentioned above is working fine.

I can not update to IE10, ERROR 9c59

I can NOT uninstall IE9

If I download ie9 or 10 manually, they will NOT install.

IE9 is ALSO listed in the OPTIONAL updates section (Weird hey?)
IE10 is obviously listed in the the Main update section, which is where I get the error 9c59

I even went as far as uninstalling AV software, and that didn't help either.

IE10 is NOT listed as installed.

I have already cleaned this system from virus and malware, as well as CCleaner. I used Malwarebytes, Superantispyware, Hitman Pro, and Avast. Sytem is fast and works great other than the problem mentioned.
 
Here's your problem:

Code: 
2013-09-13 04:12:31, Info                  CBS    Failed to peek next token (status=0xc0000161) [HRESULT = 0x800f0900 - CBS_E_XML_PARSER_FAILURE]
2013-09-13 04:12:31, Info                  CBS    Failed to get next Token [HRESULT = 0x800f0900 - CBS_E_XML_PARSER_FAILURE]
2013-09-13 04:12:31, Info                  CBS    Wrong XML DECL [HRESULT = 0x800f0900 - CBS_E_XML_PARSER_FAILURE]
2013-09-13 04:12:31, Info                  CBS    Invalid xml format [HRESULT = 0x800f0900 - CBS_E_XML_PARSER_FAILURE]
2013-09-13 04:12:31, Info                  CBS    Manifest parsing error at line: 1, context: 
 [HRESULT = 0x800f0900 - CBS_E_XML_PARSER_FAILURE]
2013-09-13 04:12:31, Info                  CBS    Failed to parse the manifest from the buffer. [HRESULT = 0x800f0900 - CBS_E_XML_PARSER_FAILURE]
2013-09-13 04:12:31, Error                 CBS    Failed to parse package manifest: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy12\Windows\Servicing\Packages\Package_for_KB2699988~31bf3856ad364e35~amd64~~9.4.1.0.mum [HRESULT = 0x800f0900 - CBS_E_XML_PARSER_FAILURE]
2013-09-13 04:12:31, Info                  CBS    Mark store corruption flag because of package: Package_for_KB2699988~31bf3856ad364e35~amd64~~9.4.1.0. [HRESULT = 0x800f0900 - CBS_E_XML_PARSER_FAILURE]
2013-09-13 04:12:31, Info                  CBS    Failed to initialize package: Package_for_KB2699988~31bf3856ad364e35~amd64~~9.4.1.0, from path: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy12\Windows\Servicing\Packages\Package_for_KB2699988~31bf3856ad364e35~amd64~~9.4.1.0.mum, existing package: 1 [HRESULT = 0x800f0900 - CBS_E_XML_PARSER_FAILURE]
2013-09-13 04:12:31, Info                  CBS    Failed to resolve package [HRESULT = 0x800f0900 - CBS_E_XML_PARSER_FAILURE]
2013-09-13 04:12:31, Info                  CBS    Failed to populate children. [HRESULT = 0x800f0900 - CBS_E_XML_PARSER_FAILURE]
2013-09-13 04:12:31, Info                  CBS    Failed to initialize package: Microsoft-Windows-InternetExplorer-VistaPlus-Update~31bf3856ad364e35~amd64~~9.4.8112.16421, from path: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy12\Windows\Servicing\Packages\Microsoft-Windows-InternetExplorer-VistaPlus-Update~31bf3856ad364e35~amd64~~9.4.8112.16421.mum, existing package: 1 [HRESULT = 0x800f0900 - CBS_E_XML_PARSER_FAILURE]
2013-09-13 04:12:31, Info                  CBS    Failed to resolve package [HRESULT = 0x800f0900 - CBS_E_XML_PARSER_FAILURE]
2013-09-13 04:12:31, Info                  CBS    Failed to populate children. [HRESULT = 0x800f0900 - CBS_E_XML_PARSER_FAILURE]
2013-09-13 04:12:31, Info                  CBS    Failed to initialize package: Microsoft-Windows-InternetExplorer-Package~31bf3856ad364e35~amd64~~8.0.7600.16385, from path: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy12\Windows\Servicing\Packages\Microsoft-Windows-InternetExplorer-Package~31bf3856ad364e35~amd64~~8.0.7600.16385.mum, existing package: 1 [HRESULT = 0x800f0900 - CBS_E_XML_PARSER_FAILURE]
2013-09-13 04:12:31, Info                  CBS    Failed to resolve package [HRESULT = 0x800f0900 - CBS_E_XML_PARSER_FAILURE]
2013-09-13 04:12:31, Info                  CBS    Failed to populate children. [HRESULT = 0x800f0900 - CBS_E_XML_PARSER_FAILURE]
2013-09-13 04:12:31, Info                  CBS    Failed to initialize internal package [HRESULT = 0x800f0900 - CBS_E_XML_PARSER_FAILURE]
2013-09-13 04:12:31, Info                  CBS    Failed to create package. [HRESULT = 0x800f0900 - CBS_E_XML_PARSER_FAILURE]
2013-09-13 04:12:31, Error                 CBS    Failed to internally open package. [HRESULT = 0x800f0900 - CBS_E_XML_PARSER_FAILURE]

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl + C) and Paste (Ctrl + V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

https://dl.dropboxusercontent.com/u/16537616/Fixes/SFCFix/Scripts/ronxp2000/SFCFix.zip

When that has finished, download and install this update:

Download Cumulative Security Update for Internet Explorer 9 in Windows 7 x64 Edition (KB2699988) from Official Microsoft Download Centre

The reboot, try to update again then zip up your CBS folder and attach it to your next post please :)

Tom
 
Code: 
SFCFix version 1.5.7.0 by niemiro.
Start time: 2013-09-13 15:14:04.189
Using .zip script file at C:\Users\Ryan\Desktop\SFCFix.zip
 

PowerCopy::
Successfully took permissions for file or folder C:\Windows\servicing
Failed to copy file [URL="file://\\?\C:\Users\Ryan\AppData\Local\niemiro\Archive"]\\?\C:\Users\Ryan\AppData\Local\niemiro\Archive[/URL] to [URL="file://\\?\C:\Windows\servicing\packages"]\\?\C:\Windows\servicing\packages[/URL] with error code ERROR_ACCESS_DENIED.
Successfully restored ownership for C:\Windows\servicing
Successfully restored permissions on C:\Windows\servicing
PowerCopy:: directive failed to complete successfully.
 

Failed to process all directives successfully.
SFCFix version 1.5.7.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2013-09-13 15:14:56.729
----------------------EOF-----------------------

The below step fails, as it says it is not applicable for my computer.
Download Cumulative Security Update for Internet Explorer 9 in Windows 7 x64 Edition (KB2699988) from Official Microsoft Download Centre

So at this point, I didn't reboot and try updates.

What next?
 
Hi Ron,

I have fixed the script, so can you repeat my last set of instructions please?

Tom
 
Code: 
SFCFix version 1.5.7.0 by niemiro.
Start time: 2013-09-13 18:08:02.470
Using .zip script file at C:\Users\Ryan\Desktop\SFCFix.zip
 

PowerCopy::
Successfully took permissions for file or folder C:\Windows\servicing\packages\Package_for_KB2699988~31bf3856ad364e35~amd64~~9.4.1.0.cat
Successfully took permissions for file or folder C:\Windows\servicing\packages\Package_for_KB2699988~31bf3856ad364e35~amd64~~9.4.1.0.mum
Successfully copied file [URL="file://\\?\C:\Users\Ryan\AppData\Local\niemiro\Archive\Package_for_KB2699988~31bf3856ad364e35~amd64~~9.4.1.0.cat"]\\?\C:\Users\Ryan\AppData\Local\niemiro\Archive\Package_for_KB2699988~31bf3856ad364e35~amd64~~9.4.1.0.cat[/URL] to [URL="file://\\?\C:\Windows\servicing\packages\Package_for_KB2699988~31bf3856ad364e35~amd64~~9.4.1.0.cat"]\\?\C:\Windows\servicing\packages\Package_for_KB2699988~31bf3856ad364e35~amd64~~9.4.1.0.cat[/URL].
Successfully copied file [URL="file://\\?\C:\Users\Ryan\AppData\Local\niemiro\Archive\Package_for_KB2699988~31bf3856ad364e35~amd64~~9.4.1.0.mum"]\\?\C:\Users\Ryan\AppData\Local\niemiro\Archive\Package_for_KB2699988~31bf3856ad364e35~amd64~~9.4.1.0.mum[/URL] to [URL="file://\\?\C:\Windows\servicing\packages\Package_for_KB2699988~31bf3856ad364e35~amd64~~9.4.1.0.mum"]\\?\C:\Windows\servicing\packages\Package_for_KB2699988~31bf3856ad364e35~amd64~~9.4.1.0.mum[/URL].
Successfully restored ownership for C:\Windows\servicing\packages\Package_for_KB2699988~31bf3856ad364e35~amd64~~9.4.1.0.cat
Successfully restored permissions on C:\Windows\servicing\packages\Package_for_KB2699988~31bf3856ad364e35~amd64~~9.4.1.0.cat
Successfully restored ownership for C:\Windows\servicing\packages\Package_for_KB2699988~31bf3856ad364e35~amd64~~9.4.1.0.mum
Successfully restored permissions on C:\Windows\servicing\packages\Package_for_KB2699988~31bf3856ad364e35~amd64~~9.4.1.0.mum
PowerCopy:: directive completed successfully.
 

Successfully processed all directives.
SFCFix version 1.5.7.0 by niemiro has completed.
Currently storing 3 datablocks.
Finish time: 2013-09-13 18:08:03.187
----------------------EOF-----------------------

The update still says it is not applicable for my computer.
 
Hi Ron,

Can you zip up your CBS folder again and attach it to your next post please?

Tom
 
It's a a tough one....... If necessary you can remote this PC using Teamviewer or Avast or something. you are welcome, and thanks for your hard work and help.
 
Hi Ron,

One last attempt at a fix before it's repair install time:

Code: 
2013-09-13 18:18:19, Info                  CBS    WinVerifyTrust failed [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2013-09-13 18:18:19, Error                 CBS    Failed to verify if catalog file \\?\C:\Windows\Servicing\Packages\Package_for_KB2699988_RTM~31bf3856ad364e35~amd64~~9.4.1.0.cat is valid. [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2013-09-13 18:18:19, Info                  CBS    Mark store corruption flag because of package: Package_for_KB2699988_RTM~31bf3856ad364e35~amd64~~9.4.1.0. [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2013-09-13 18:18:19, Info                  CBS    Failed to initialize package: Package_for_KB2699988_RTM~31bf3856ad364e35~amd64~~9.4.1.0, from path: \\?\C:\Windows\Servicing\Packages\Package_for_KB2699988_RTM~31bf3856ad364e35~amd64~~9.4.1.0.mum, existing package: 1 [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2013-09-13 18:18:19, Info                  CBS    Failed to resolve package [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2013-09-13 18:18:19, Info                  CBS    Failed to populate children. [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2013-09-13 18:18:19, Info                  CBS    Failed to initialize package: Microsoft-Windows-InternetExplorer-VistaPlus-Update~31bf3856ad364e35~amd64~~9.4.8112.16421, from path: \\?\C:\Windows\Servicing\Packages\Microsoft-Windows-InternetExplorer-VistaPlus-Update~31bf3856ad364e35~amd64~~9.4.8112.16421.mum, existing package: 1 [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2013-09-13 18:18:19, Info                  CBS    Failed to resolve package [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2013-09-13 18:18:19, Info                  CBS    Failed to populate children. [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2013-09-13 18:18:19, Info                  CBS    Failed to initialize package: Microsoft-Windows-InternetExplorer-Package~31bf3856ad364e35~amd64~~9.4.8112.16421, from path: \\?\C:\Windows\Servicing\Packages\Microsoft-Windows-InternetExplorer-Package~31bf3856ad364e35~amd64~~9.4.8112.16421.mum, existing package: 1 [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2013-09-13 18:18:19, Info                  CBS    Failed to resolve package [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2013-09-13 18:18:19, Info                  CBS    Failed to populate children. [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2013-09-13 18:18:19, Info                  CBS    Failed to initialize internal package for package: Microsoft-Windows-EmbeddedCore-Package~31bf3856ad364e35~amd64~~6.1.7601.17514 [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2013-09-13 18:18:19, Info                  CBS    Delay load failed for package: Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514 [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2013-09-13 18:18:19, Error                 CBS    Delay Initialization Failed [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2013-09-13 18:18:19, Info                  CBS    Session: 30322895_653155319 initialized by client WindowsUpdateAgent.
2013-09-13 18:18:21, Info                  CBS    WinVerifyTrust failed [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2013-09-13 18:18:21, Error                 CBS    Failed to verify if catalog file \\?\C:\Windows\Servicing\Packages\Package_for_KB2699988_RTM~31bf3856ad364e35~amd64~~9.4.1.0.cat is valid. [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2013-09-13 18:18:21, Info                  CBS    Mark store corruption flag because of package: Package_for_KB2699988_RTM~31bf3856ad364e35~amd64~~9.4.1.0. [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2013-09-13 18:18:21, Info                  CBS    Failed to initialize package: Package_for_KB2699988_RTM~31bf3856ad364e35~amd64~~9.4.1.0, from path: \\?\C:\Windows\Servicing\Packages\Package_for_KB2699988_RTM~31bf3856ad364e35~amd64~~9.4.1.0.mum, existing package: 1 [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2013-09-13 18:18:21, Info                  CBS    Failed to resolve package [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2013-09-13 18:18:21, Info                  CBS    Failed to populate children. [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2013-09-13 18:18:21, Info                  CBS    Failed to initialize package: Microsoft-Windows-InternetExplorer-VistaPlus-Update~31bf3856ad364e35~amd64~~9.4.8112.16421, from path: \\?\C:\Windows\Servicing\Packages\Microsoft-Windows-InternetExplorer-VistaPlus-Update~31bf3856ad364e35~amd64~~9.4.8112.16421.mum, existing package: 1 [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2013-09-13 18:18:21, Info                  CBS    Failed to resolve package [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2013-09-13 18:18:21, Info                  CBS    Failed to populate children. [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2013-09-13 18:18:21, Info                  CBS    Failed to initialize package: Microsoft-Windows-InternetExplorer-Package~31bf3856ad364e35~amd64~~9.4.8112.16421, from path: \\?\C:\Windows\Servicing\Packages\Microsoft-Windows-InternetExplorer-Package~31bf3856ad364e35~amd64~~9.4.8112.16421.mum, existing package: 1 [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2013-09-13 18:18:21, Info                  CBS    Failed to resolve package [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2013-09-13 18:18:21, Info                  CBS    Failed to populate children. [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2013-09-13 18:18:21, Info                  CBS    Failed to initialize internal package for package: Microsoft-Windows-EmbeddedCore-Package~31bf3856ad364e35~amd64~~6.1.7601.17514 [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2013-09-13 18:18:21, Info                  CBS    Delay load failed for package: Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514 [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2013-09-13 18:18:21, Error                 CBS    Delay Initialization Failed [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]

Windows Update Package Replacement

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Please download the attached file, Packs.zip and save this to your Desktop.
  2. Right-click on the file and select Extract All...
  3. Tick the box labelled Show extracted files when complete then click Extract
  4. A window will open showing two folders, Manifests and Packages
  5. Open the Manifests folder and copy the files into the following folder (if there are any files)

    C:\Windows\Temp\CheckSur\Winsxs\Manifests

  6. Open the Packages folder and copy the files into the following folder (if there are any files)

    C:\Windows\Temp\CheckSur\Servicing\Packages

  7. Run the System Update Readiness Tool (SURT) again
  8. When the SURT finishes installing, copy (Ctrl + C) and paste (Ctrl + V) the contents of the SURT log into your next post please:

    C:\Windows\Logs\CBS\CheckSUR.persist.log

https://dl.dropboxusercontent.com/u/16537616/Fixes/SURT/ronxp2000/Packs.zip

Tom
 
Code: 
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 20.0
2013-09-15 14:48
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_1_for_KB2699988~31bf3856ad364e35~amd64~~9.4.1.0.mum  Line 1: 
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_1_for_KB2699988~31bf3856ad364e35~amd64~~9.4.1.0.cat  
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_2_for_KB2699988~31bf3856ad364e35~amd64~~9.4.1.0.mum  Line 1: 
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_2_for_KB2699988~31bf3856ad364e35~amd64~~9.4.1.0.cat  
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_for_KB2699988_RTM~31bf3856ad364e35~amd64~~9.4.1.0.mum  Line 1: 
(fix) CBS MUM Corrupt CBS File Replaced Package_for_KB2699988_RTM~31bf3856ad364e35~amd64~~9.4.1.0.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab.
(fix) CBS Paired File CBS File also Replaced Package_for_KB2699988_RTM~31bf3856ad364e35~amd64~~9.4.1.0.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab.
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
Summary:
Seconds executed: 1524
 Found 5 errors
 Fixed 1 errors
  CBS MUM Corrupt Total count: 3
  Fixed: CBS MUM Corrupt.  Total count: 1
  CBS Catalog Corrupt Total count: 2
  Fixed: CBS Paired File.  Total count: 1
Unavailable repair files:
 servicing\packages\Package_1_for_KB2699988~31bf3856ad364e35~amd64~~9.4.1.0.mum
 servicing\packages\Package_1_for_KB2699988~31bf3856ad364e35~amd64~~9.4.1.0.mum
 servicing\packages\Package_2_for_KB2699988~31bf3856ad364e35~amd64~~9.4.1.0.mum
 servicing\packages\Package_2_for_KB2699988~31bf3856ad364e35~amd64~~9.4.1.0.mum
 servicing\packages\Package_1_for_KB2699988~31bf3856ad364e35~amd64~~9.4.1.0.cat
 servicing\packages\Package_1_for_KB2699988~31bf3856ad364e35~amd64~~9.4.1.0.cat
 servicing\packages\Package_2_for_KB2699988~31bf3856ad364e35~amd64~~9.4.1.0.cat
 servicing\packages\Package_2_for_KB2699988~31bf3856ad364e35~amd64~~9.4.1.0.cat
Customer Experience report successfully uploaded.  Thank you for participating.  For more information, see the Microsoft Customer Experience Improvement Program on the Microsoft web site.
 
Hi Ron,

Try this:

Windows Update Package Replacement

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Please download the attached file, Packs.zip and save this to your Desktop.
  2. Right-click on the file and select Extract All...
  3. Tick the box labelled Show extracted files when complete then click Extract
  4. A window will open showing two folders, Manifests and Packages
  5. Open the Manifests folder and copy the files into the following folder (if there are any files)

    C:\Windows\Temp\CheckSur\Winsxs\Manifests

  6. Open the Packages folder and copy the files into the following folder (if there are any files)

    C:\Windows\Temp\CheckSur\Servicing\Packages

  7. Run the System Update Readiness Tool (SURT) again
  8. When the SURT finishes installing, copy (Ctrl + C) and paste (Ctrl + V) the contents of the SURT log into your next post please:

    C:\Windows\Logs\CBS\CheckSUR.persist.log

https://dl.dropboxusercontent.com/u/16537616/Fixes/SURT/ronxp2000/Packs.zip

Tom
 
Code: 
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 20.0
2013-09-15 14:48
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_1_for_KB2699988~31bf3856ad364e35~amd64~~9.4.1.0.mum  Line 1: 
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_1_for_KB2699988~31bf3856ad364e35~amd64~~9.4.1.0.cat  
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_2_for_KB2699988~31bf3856ad364e35~amd64~~9.4.1.0.mum  Line 1: 
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_2_for_KB2699988~31bf3856ad364e35~amd64~~9.4.1.0.cat  
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_for_KB2699988_RTM~31bf3856ad364e35~amd64~~9.4.1.0.mum  Line 1: 
(fix) CBS MUM Corrupt CBS File Replaced Package_for_KB2699988_RTM~31bf3856ad364e35~amd64~~9.4.1.0.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab.
(fix) CBS Paired File CBS File also Replaced Package_for_KB2699988_RTM~31bf3856ad364e35~amd64~~9.4.1.0.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab.
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
Summary:
Seconds executed: 1524
 Found 5 errors
 Fixed 1 errors
  CBS MUM Corrupt Total count: 3
  Fixed: CBS MUM Corrupt.  Total count: 1
  CBS Catalog Corrupt Total count: 2
  Fixed: CBS Paired File.  Total count: 1
Unavailable repair files:
 servicing\packages\Package_1_for_KB2699988~31bf3856ad364e35~amd64~~9.4.1.0.mum
 servicing\packages\Package_1_for_KB2699988~31bf3856ad364e35~amd64~~9.4.1.0.mum
 servicing\packages\Package_2_for_KB2699988~31bf3856ad364e35~amd64~~9.4.1.0.mum
 servicing\packages\Package_2_for_KB2699988~31bf3856ad364e35~amd64~~9.4.1.0.mum
 servicing\packages\Package_1_for_KB2699988~31bf3856ad364e35~amd64~~9.4.1.0.cat
 servicing\packages\Package_1_for_KB2699988~31bf3856ad364e35~amd64~~9.4.1.0.cat
 servicing\packages\Package_2_for_KB2699988~31bf3856ad364e35~amd64~~9.4.1.0.cat
 servicing\packages\Package_2_for_KB2699988~31bf3856ad364e35~amd64~~9.4.1.0.cat
Customer Experience report successfully uploaded.  Thank you for participating.  For more information, see the Microsoft Customer Experience Improvement Program on the Microsoft web site.

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 20.0
2013-09-15 20:21
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_1_for_KB2699988~31bf3856ad364e35~amd64~~9.4.1.0.mum  Line 1: 
(fix) CBS MUM Corrupt CBS File Replaced Package_1_for_KB2699988~31bf3856ad364e35~amd64~~9.4.1.0.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab.
(fix) CBS Paired File CBS File also Replaced Package_1_for_KB2699988~31bf3856ad364e35~amd64~~9.4.1.0.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab.
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_2_for_KB2699988~31bf3856ad364e35~amd64~~9.4.1.0.mum  Line 1: 
(fix) CBS MUM Corrupt CBS File Replaced Package_2_for_KB2699988~31bf3856ad364e35~amd64~~9.4.1.0.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab.
(fix) CBS Paired File CBS File also Replaced Package_2_for_KB2699988~31bf3856ad364e35~amd64~~9.4.1.0.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab.
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
Summary:
Seconds executed: 1113
 Found 2 errors
 Fixed 2 errors
  CBS MUM Corrupt Total count: 2
  Fixed: CBS MUM Corrupt.  Total count: 2
  Fixed: CBS Paired File.  Total count: 2
Customer Experience report successfully uploaded.  Thank you for participating.  For more information, see the Microsoft Customer Experience Improvement Program on the Microsoft web site.

This is a laptop with a pentium processor. Why the AMD64 in those 5 errors? Or does AMD64 in this case mean something entiriely different?
 
AMD were the first to bring x64 CPUs to the mass market so Windows named 64 bit files with AMD64 in the name. It's perfectly normal :)
 
Ok. I will await the next steps once I come in from work, about 9 or 10 hours from now.

Thanks for all this great help.
 
Tom you are the man! I did a reboot, it did the IE9 update during bootup and startup. IE9 notification gone!

Then I did the IE10 update, and it worked, as that is what I am using at the moment. I thank you very much. It is nice to see people who share their knowledge. I am a PC tech myself, and this was the first situation is yearsssssss that I could not fix myself. If you was my neighbor, you'd deserve a good steak dinner. Thank you again, God bless you.

I do have one question. Before this, when I was in the other forum, and you kindly invited me here, the SFC /SCANNOW did say some files were repaired, some were NOT.

Which forum should I visit now? And do you recommend I run SFC again, or just let it be since all seems to be working at 100%.
 
Hi Ron,

I have to say, I'm quite surprised that fixed it! The packages I replaced were from an IE9 update, and would've caused problems if your computer needed to update IE9 or move to IE10, but I didn't think a corrupt package could've caused your other symptoms! I'm just glad it's all sorted now.

Let's run one last SFC to double check:

SFC Scan

  1. Click on the Start
    Start%20Orb.jpg
    button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    sfc /scannow

    Wait for this to finish before you continue

    copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt

  4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

Tom
 
Tom again thanks, but we will let this case close for now. Unfortunately I had to let this laptop go back so the child could use it for homework. It is working great.

Later on if it's returned, I may follow up this issue.

Anyways, problem solved, Windows Update is working great, and IE10 is going strong.
 
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