[SOLVED] IE 9 Unistall & IE 10 Install Will Not Work. Error 9c59 & 0x800b0100

2

2mentors

Member
Joined
Sep 19, 2013
Posts
6
Location
Winnipeg, MB, Canada
Hello,

Hopefully somebody can help me here. I have been searching for weeks to resolve this and spent countless hours with no luck.

I have been getting uninstall IE9 errors and install IE 10 errors and cannot find a solution at all.

Here is my system:

Computer Type ACPI x64-based PC
Operating System Microsoft Windows 7 Professional
OS Service Pack Service Pack 1
Internet Explorer 9.0.8112.16421 (IE 9.0)
DirectX DirectX 11.0
Date / Time 2013-09-19 / 00:42

Motherboard
CPU Type QuadCore AMD Phenom II X4 945, 3700 MHz (14 x 264)
Motherboard Name Asus M4A785TD-V Evo (3 PCI, 1 PCI-E x1, 2 PCI-E x16, 4 DDR3 DIMM, Audio, Video, Gigabit LAN, IEEE-1394)
Motherboard Chipset AMD 785G, AMD K10
System Memory 6144 MB (DDR3 SDRAM)
DIMM1: Patriot Memory 2000LL Series 1 GB DDR3-1066 DDR3 SDRAM (7-7-7-20 @ 533 MHz) (6-6-6-18 @ 457 MHz)
DIMM2: Patriot Memory 2000LL Series 1 GB DDR3-1066 DDR3 SDRAM (7-7-7-20 @ 533 MHz) (6-6-6-18 @ 457 MHz)
DIMM3: Kingston 99U5471-002.A01LF 2 GB DDR3-1333 DDR3 SDRAM (9-9-9-24 @ 666 MHz) (8-8-8-22 @ 609 MHz) (7-7-7-20 @ 533 MHz) (6-6-6-17 @ 457 MHz)
DIMM4: Kingston 99U5471-002.A01LF 2 GB DDR3-1333 DDR3 SDRAM (9-9-9-24 @ 666 MHz) (8-8-8-22 @ 609 MHz) (7-7-7-20 @ 533 MHz) (6-6-6-17 @ 457 MHz)
BIOS Type AMI (07/23/10)
Communication Port Communications Port (COM1)
Communication Port Printer Port (LPT1)

Display
Video Adapter AMD Radeon HD 7700 Series (1024 MB)
Video Adapter AMD Radeon HD 7700 Series (1024 MB)
3D Accelerator AMD Radeon HD 7750 (Cape Verde)
Monitor Dell E207WFP (Digital) [20" LCD] (TW9567B80BUU)
Monitor Philips 190S (190S6) [19" LCD] (BZ 318176)

Multimedia
Audio Adapter ATI Radeon HDMI @ AMD Cape Verde/Pitcairn/Heathrow/Chelsea - High Definition Audio Controller
Audio Adapter VIA VT1708S @ ATI SB750 - High Definition Audio Controller

Storage
IDE Controller Standard Dual Channel PCI IDE Controller
IDE Controller Standard Dual Channel PCI IDE Controller
Disk Drive M4-CT128M4SSD2 ATA Device (128 GB, SATA-III)
Disk Drive SAMSUNG HM160HI ATA Device (160 GB, 5400 RPM, SATA)
Disk Drive WDC WD1001FALS-00E3A0 ATA Device (1000 GB, 7200 RPM, SATA-II)
Optical Drive DTSOFT Virtual CdRom Device
Optical Drive HL-DT-ST DVDRAM GSA-H10N ATA Device (DVD+R9:10x, DVD-R9:6x, DVD+RW:16x/8x, DVD-RW:16x/6x, DVD-RAM:12x, DVD-ROM:16x, CD:48x/32x/48x DVD+RW/DVD-RW/DVD-RAM)
SMART Hard Disks Status OK

DMI
DMI BIOS Vendor American Megatrends Inc.
DMI BIOS Version 2105
DMI System Manufacturer System manufacturer
DMI System Product System Product Name
DMI System Version System Version
DMI System Serial Number System Serial Number
DMI System UUID 4055001E-8C00002B-A36690E6-BAD767A2
DMI Motherboard Manufacturer ASUSTeK Computer INC.
DMI Motherboard Product M4A785TD-V EVO
DMI Motherboard Version Rev X.0x
DMI Motherboard Serial Number MT709BK08800845
DMI Chassis Manufacturer Chassis Manufacture
DMI Chassis Version Chassis Version
DMI Chassis Serial Number Chassis Serial Number
DMI Chassis Asset Tag Asset-1234567890
DMI Chassis Type Desktop Case

And here is my CBS.log zipped:
 

Attachments

Hi Brad, welcome to Sysnative!

Here lies your problem and it is indeed like the other thread you mentioned:

Code: 
2013-09-19 00:02:12, Info                  CBS    Session: 30323957_1724605650 initialized by client Software Explorer.
2013-09-19 00:02:13, Info                  CBS    WinVerifyTrust failed [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2013-09-19 00:02:13, Error                 CBS    Failed to verify if catalog file \\?\C:\Windows\Servicing\Packages\Package_2_for_KB2761451~31bf3856ad364e35~amd64~~9.4.1.0.cat is valid. [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2013-09-19 00:02:13, Info                  CBS    Mark store corruption flag because of package: Package_2_for_KB2761451~31bf3856ad364e35~amd64~~9.4.1.0. [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2013-09-19 00:02:13, Info                  CBS    Failed to initialize package: Package_2_for_KB2761451~31bf3856ad364e35~amd64~~9.4.1.0, from path: \\?\C:\Windows\Servicing\Packages\Package_2_for_KB2761451~31bf3856ad364e35~amd64~~9.4.1.0.mum, existing package: 1 [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2013-09-19 00:02:13, Info                  CBS    Failed to resolve package [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2013-09-19 00:02:13, Info                  CBS    Failed to populate children. [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2013-09-19 00:02:13, Info                  CBS    Failed to initialize package: Microsoft-Windows-InternetExplorer-VistaPlus-Update~31bf3856ad364e35~amd64~~9.4.8112.16421, from path: \\?\C:\Windows\Servicing\Packages\Microsoft-Windows-InternetExplorer-VistaPlus-Update~31bf3856ad364e35~amd64~~9.4.8112.16421.mum, existing package: 1 [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2013-09-19 00:02:13, Info                  CBS    Failed to resolve package [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2013-09-19 00:02:13, Info                  CBS    Failed to populate children. [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2013-09-19 00:02:13, Info                  CBS    Failed to initialize package: Microsoft-Windows-InternetExplorer-Package~31bf3856ad364e35~amd64~~8.0.7601.17514, from path: \\?\C:\Windows\Servicing\Packages\Microsoft-Windows-InternetExplorer-Package~31bf3856ad364e35~amd64~~8.0.7601.17514.mum, existing package: 1 [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2013-09-19 00:02:13, Info                  CBS    Failed to resolve package [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2013-09-19 00:02:13, Info                  CBS    Failed to populate children. [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2013-09-19 00:02:13, Info                  CBS    Failed to initialize internal package [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2013-09-19 00:02:13, Info                  CBS    Failed to create package. [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2013-09-19 00:02:13, Error                 CBS    Failed to internally open package. [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2013-09-19 00:02:34, Info                  CBS    Perf: Begin: nested restore point - complete
2013-09-19 00:02:34, Info                  CBS    Appl: detect Parent, Package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~9.4.8112.16421, Parent: Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7600.16385, Disposition = Detect, VersionComp: EQ, ServiceComp: GE, BuildComp: GE, DistributionComp: GE, RevisionComp: GE, Exist: present
2013-09-19 00:02:34, Info                  CBS    Appl: detectParent: package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~9.4.8112.16421, parent found: Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7601.17514, state: Installed
2013-09-19 00:02:34, Info                  CBS    Appl: detect Parent, Package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~9.4.8112.16421, disposition state from detectParent: Installed
2013-09-19 00:02:34, Info                  CBS    Appl: Evaluating package applicability for package Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~9.4.8112.16421, applicable state: Installed
2013-09-19 00:02:34, Info                  CBS    Plan: Package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~9.4.8112.16421, current: Installed, pending: Default, start: Installed, applicable: Installed, targeted: Absent, limit: Absent
2013-09-19 00:02:34, Info                  CBS    WinVerifyTrust failed [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2013-09-19 00:02:34, Error                 CBS    Failed to verify if catalog file \\?\C:\Windows\Servicing\Packages\Package_2_for_KB2761451~31bf3856ad364e35~amd64~~9.4.1.0.cat is valid. [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2013-09-19 00:02:34, Info                  CBS    Mark store corruption flag because of package: Package_2_for_KB2761451~31bf3856ad364e35~amd64~~9.4.1.0. [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2013-09-19 00:02:34, Info                  CBS    Failed to initialize package: Package_2_for_KB2761451~31bf3856ad364e35~amd64~~9.4.1.0, from path: \\?\C:\Windows\Servicing\Packages\Package_2_for_KB2761451~31bf3856ad364e35~amd64~~9.4.1.0.mum, existing package: 1 [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2013-09-19 00:02:34, Info                  CBS    Failed to resolve package [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2013-09-19 00:02:34, Info                  CBS    Failed to populate children. [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2013-09-19 00:02:34, Info                  CBS    Failed to initialize package: Microsoft-Windows-InternetExplorer-VistaPlus-Update~31bf3856ad364e35~amd64~~9.4.8112.16421, from path: \\?\C:\Windows\Servicing\Packages\Microsoft-Windows-InternetExplorer-VistaPlus-Update~31bf3856ad364e35~amd64~~9.4.8112.16421.mum, existing package: 1 [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2013-09-19 00:02:34, Info                  CBS    Failed to resolve package [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2013-09-19 00:02:34, Info                  CBS    Failed to populate children. [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2013-09-19 00:02:34, Info                  CBS    Failed to initialize package: Microsoft-Windows-InternetExplorer-Package~31bf3856ad364e35~amd64~~9.4.8112.16421, from path: \\?\C:\Windows\Servicing\Packages\Microsoft-Windows-InternetExplorer-Package~31bf3856ad364e35~amd64~~9.4.8112.16421.mum, existing package: 1 [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2013-09-19 00:02:34, Info                  CBS    Failed to resolve package [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2013-09-19 00:02:34, Info                  CBS    Failed to get current state of the deployment [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2013-09-19 00:02:34, Info                  CBS    Failed to get Transaction State for package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~9.4.8112.16421, update: Microsoft-Windows-InternetExplorer-Package-Neutral [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2013-09-19 00:02:34, Info                  CBS    Failed to get current state. [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2013-09-19 00:02:34, Info                  CBS    Failed to populate updates for package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~9.4.8112.16421 [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2013-09-19 00:02:34, Info                  CBS    Failed to add package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~9.4.8112.16421 [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2013-09-19 00:02:34, Info                  CBS    Failed to prepare starting packages [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2013-09-19 00:02:34, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2013-09-19 00:02:34, Info                  CBS    WER: Generating failure report for package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~9.4.8112.16421, status: 0x800b0100, failure source: CBS Other, start state: Installed, target state: Absent, client id: Software Explorer
2013-09-19 00:02:34, Info                  CBS    Failed to query DisableWerReporting flag.  Assuming not set... [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2013-09-19 00:02:34, Info                  CBS    Failed to add %windir%\winsxs\pending.xml to WER report because it is missing.  Continuing without it...
2013-09-19 00:02:34, Info                  CBS    Failed to add %windir%\winsxs\pending.xml.bad to WER report because it is missing.  Continuing without it...
2013-09-19 00:02:34, Info                  CBS    Reboot mark refs: 0
2013-09-19 00:02:34, Info                  CBS    Enabling LKG boot option
2013-09-19 00:02:34, Info                  CBS    Exec: End: nested restore point - complete.
2013-09-19 00:02:34, Info                  CBS    Restored system sleep block state: 0x80000000
2013-09-19 00:02:34, Info                  CBS    Client aborted the install. [HRESULT = 0x800f0821 - CBS_E_ABORT]
2013-09-19 00:02:34, Info                  CBS    Exec: Processing complete.  Session: 30323957_1622879832, Package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~9.4.8112.16421 [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]

0x800B0100 is a nice easy error code to fix as all it requires is replacing the corrupt packages with new ones but before I fix your corrupt packages, I would like you to run the System Update Readiness Tool please:

Download System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [August 2013] from Official Microsoft Download Centre

Post the log when complete:

C:\Windows\Logs\CBS\CheckSUR.persist.log

Tom
 
Thank you @Tom982 for your help and prompt response. It is greatly appreciated.

It took quite awhile for the install to actually start, but finally done. Please see attached CheckSUR.persist.log.

Thank you again!

Regards,
Brad
 

Attachments

Hi Brad,

Strangely, the System Update Readiness Tool didn't detect all the corruption listed in the CBS log, but on the up side, it confirms there are no further problems with this and it is simply a case of repairing a few packages.

Code: 
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 20.0
2013-09-19 18:00

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(f)	CBS Catalog Corrupt	0x800B0100	servicing\Packages\Package_2_for_KB2761451~31bf3856ad364e35~amd64~~9.4.1.0.cat		

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 139
 Found 1 errors
  CBS Catalog Corrupt Total count: 1

Unavailable repair files:
	servicing\packages\Package_2_for_KB2761451~31bf3856ad364e35~amd64~~9.4.1.0.mum
	servicing\packages\Package_2_for_KB2761451~31bf3856ad364e35~amd64~~9.4.1.0.cat

Here are the packages that need replacing:

Code: 
Package_2_for_KB2761451~31bf3856ad364e35~amd64~~9.4.1.0
Microsoft-Windows-InternetExplorer-VistaPlus-Update~31bf3856ad364e35~amd64~~9.4.8112.16421
Microsoft-Windows-InternetExplorer-Package~31bf3856ad364e35~amd64~~8.0.7601.17514
Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~9.4.8112.16421
Microsoft-Windows-InternetExplorer-Package~31bf3856ad364e35~amd64~~9.4.8112.16421

We are running a small training programme for people interested in helping out with Windows Update/SFC issues on forums, and currently have two exceptional trainees eager to fix some real threads. As this problem is so simple, would you mind if one of the trainees created a fix for you? Of course, this will still be under my supervision and I will review the fix prior to him posting it to you, but I assure you that you will be in very good hands!

If the problem develops further complications, then I will take over again :)

Tom
 
Hello Tom982,

Thank you and I would be willing to participate in your training program by being a guinea pig. Thank you for all your help.

Regards,
Brad
PS. Sorry if this is a re-post reply, but my messages do not seem to be showing up when I reply?
 
Hi there Brad :wave:,
In case you couldn't guess, I'm the guy who's been given your thread.
With any luck, we might get an easy fix out of this - as Tom said, your problem should be a very simple one to solve.
Anyway, just follow the instructions below and we'll go from there!


Windows Update Package Replacement

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.



  1. Please download the attached file, Packs.zip and save this to your Desktop.
  2. Right-click on the file and select Extract All...
  3. Tick the box labelled Show extracted files when complete then click Extract
  4. A window will open showing a folder called Packages
  5. Open the Packages folder and copy the files into the following folder
    C:\Windows\Temp\CheckSur\Servicing\Packages
  6. Run the System Update Readiness Tool (SURT) again. You shouldn't need to download it, just 'install' it again.
  7. When the SURT finishes installing, copy (Ctrl + C) and paste (Ctrl + V) the contents of the SURT log into your next post please:
    C:\Windows\Logs\CBS\CheckSUR.persist.log


Thanks a lot!

Jack
 

Attachments

Oops, it appears I've been silly.
When you extract the folder, you'll see one called Packs. Don't worry, 'Packages' is just inside there. Just me being dumb, doesn't affect the fix at all.
Take the files from inside Packages and plonk them in the relevant folder.
 
Hey Brad.

Did you rerun the Update Readiness Tool before you uploaded the log? It looks identical to the first one.
If not, could you please install it again - when it says 'installing', it's actually running the tool.
Then just send up the new CheckSUR.persist.log.

Thanks a lot,
Jack
 
Chikanman said:
Hey Brad.

Did you rerun the Update Readiness Tool before you uploaded the log? It looks identical to the first one.
If not, could you please install it again - when it says 'installing', it's actually running the tool.
Then just send up the new CheckSUR.persist.log.

Thanks a lot,
Jack
Click to expand...

The log grows downwards so you need to look right at the very bottom :)

@2mentors: No need to re-run, the fix has gone through fine. Can you please re-run Windows Update and see if your problem is resolved, and if not, let me know which updates still fail and with what error codes? There is potential that the 0x9c59 error code in particular is not yet fixed, as that sometimes requires an extra couple of steps. But the key word there is "sometimes", so I need to check first :)

Richard
 
Great work @Tom982, @Chikanman & @Niemiro for your wonderful support and prompt professional responses. My painful issue from the last 2 or 3 months have gone away. Everything is working great now and you guys are my new best friends!
:hug:

Thank you again and whenever people are having problems with their Windows products I am sending them here.
:thumbsup2:

Best and warmest regards,

2mentors
 
Glad to see it all went well :)
Thank you for letting me have a go at your fix, being a trainee means I need all the experience I can get!
 
Well you have been a valuable resource, and I saw the value in that so I donated what I could to the cause by clicking the donate button above.
Great forum and highly recommended!
 
2mentors said:
Well you have been a valuable resource, and I saw the value in that so I donated what I could to the cause by clicking the donate button above.
Great forum and highly recommended!
Click to expand...

Hi,

Just a quick thank you for the donation - they are really, really appreciated and help keep the site running :)

Many thanks!

Stephen
 
Chikanman said:
Hi there Brad :wave:,
In case you couldn't guess, I'm the guy who's been given your thread.
With any luck, we might get an easy fix out of this - as Tom said, your problem should be a very simple one to solve.
Anyway, just follow the instructions below and we'll go from there!


Windows Update Package Replacement

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.



  1. Please download the attached file, Packs.zip and save this to your Desktop.
  2. Right-click on the file and select Extract All...
  3. Tick the box labelled Show extracted files when complete then click Extract
  4. A window will open showing a folder called Packages
  5. Open the Packages folder and copy the files into the following folder
    C:\Windows\Temp\CheckSur\Servicing\Packages
  6. Run the System Update Readiness Tool (SURT) again. You shouldn't need to download it, just 'install' it again.
  7. When the SURT finishes installing, copy (Ctrl + C) and paste (Ctrl + V) the contents of the SURT log into your next post please:
    C:\Windows\Logs\CBS\CheckSUR.persist.log


Thanks a lot!

Jack
Click to expand...
hello pro..i use win 7 x 86,you can help me pack of win 32 bit??i have same problem and so bad @@
 
Hi and welcome to Sysnative.

Please can you start your own thread and we'll be happy to help.

Kind regards,
Stephen
 
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