Hi, Donna.
Sorry for the extremely long delay in getting back here. I badly broke my ankle, had to have surgery to repair it and am now in a rehab facility to get back to normal. I just got my computer, so thought I'd try and get ithe problem fixed.
I'm not computer tech savy, so bear with me. I think a five your old could get this done in a snap. Me, not so much.
I managed to get a Dropbox account and got it in Windows Explorer. I went through C:\Windows\system32\config\components, but the components file stymied me. You said to select all fines, but it is a file itself, not a folder, so how does it contain other files? Are you asking me to copy the config folder files? While I'm at it, when I open Dropbox, I get a blank page. Is that what you are calling the Public folder or is that something different?
you can tell this will be a very slow process for me, so I hope you don't regret jumping in.