[SOLVED] Windows Update error code 80070490

pat · Dec 17, 2013

I have a problem updating windows and I see you have managed to help others on this issue
I have vista home basic 32 bit version . I read readbtlines1 post and it recommended to start a new thread .
Anyway hope you can help me as I've run out of patience trying to resolve this myself .
I attach checksur.log and checksur.persist.log .

I do not know how to run the System Update Readiness toolso hope you can advise me .

pat · Dec 19, 2013

I have run the system readiness update tool and attach the CBS.zip file as per the posting instructions .
Hope someone can now help me .

best regards

Pat

xilolee · Jan 4, 2014

Hi pat! :smile9:
What OS are you using?
What antivirus are you using?
What firewall are you using?
Are you using an SSD hard disk drive as a system partition?
Have you tried to launch sfc /scannow (from an elevated command prompt)?
Does it show errors? (like: couldn't repair some files)
If it shows errors, run this command from an elevated command prompt (put your pc username in place of YOUR-USERNAME), post the results here, select them, click show/hide button (when you reply to this post):

Code:

findstr /i /c:"hashes for" /c:"cannot repair" /c:"this component" %windir%\logs\cbs\cbs.log > c:\users\YOUR-USERNAME\desktop\sfcdetails.txt

:wave:

pat · Jan 6, 2014

xilolee said:
Hi pat! :smile9:
What OS are you using?
What antivirus are you using?
What firewall are you using?
Are you using an SSD hard disk drive as a system partition?
Have you tried to launch sfc /scannow (from an elevated command prompt)?
Does it show errors? (like: couldn't repair some files)
If it shows errors, run this command from an elevated command prompt (put your pc username in place of YOUR-USERNAME), post the results here, select them, click show/hide button (when you reply to this post):

Code:

findstr /i /c:"hashes for" /c:"cannot repair" /c:"this component" %windir%\logs\cbs\cbs.log > c:\users\YOUR-USERNAME\desktop\sfcdetails.txt

:wave:

pat · Jan 6, 2014

Hi xilolee

Thanks for replying

my OS is windows vista home basic service pack 2 32 bit version
my anti virus is clamwin
firewall is windows firewall
SSD hard disk drive as a system partition? - please elaborate ( my pc has hard drive C: and recovery drive D : so maybe )
I have tried running sfc/scannow from the command prompt from the root c:\ and get the following message :

you must be an administrator running a console session in order to use the sfc utility

I already have administrator rights in my user profile !

Please advise

many thanks

Pat

pat · Jan 6, 2014

pat said:
Hi xilolee

Thanks for replying

my OS is windows vista home basic service pack 2 32 bit version
my anti virus is clamwin
firewall is windows firewall
SSD hard disk drive as a system partition? - please elaborate ( my pc has hard drive C: and recovery drive D : so maybe )
I have tried running sfc/scannow from the command prompt from the root c:\ and get the following message :

you must be an administrator running a console session in order to use the sfc utility

I already have administrator rights in my user profile !

Please advise

many thanks

Pat

pat · Jan 6, 2014

Hi again xilolee

I have just run the command prompt as administrator and get no error messages after launching sfc/scannow

Thanks

xilolee · Jan 6, 2014

Check if you can uninstall Security Update for Windows Vista (KB2847311) from control panel, programs and features, view installed updates.
If yes, restart your machine, then go to Download Security Update for Windows Vista (KB2847311) from Official Microsoft Download Center, choose your Language, download and install it.

pat · Jan 6, 2014

xilolee said:
Check if you can uninstall Security Update for Windows Vista (KB2847311) from control panel, programs and features, view installed updates.
If yes, restart your machine, then go to Download Security Update for Windows Vista (KB2847311) from Official Microsoft Download Center, choose your Language, download and install it.

pat · Jan 6, 2014

my installed update message reads - no updates are installed on this computer -

xilolee · Jan 6, 2014

Try this fixit taken from kb971058: Automatically reset Windows Update components http://go.microsoft.com/?linkid=9767096&entrypointid=MATSKB

niemiro · Jan 7, 2014

Hello pat,

I'm really sorry about my late reply. As I think you've seen, we're exceptionally busy here at the moment, and I can only apologise for my delay.

Your problem originates from the errors in your CheckSUR.log. Let's fix them.

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop.
Download the attached file, SFCFix.txt, and save this to your Desktop. Ensure that this file is named SFCFix.txt - do not rename it.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFix.txt.
Drag the file SFCFix.txt onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a log should be created on your Desktop: SFCFix.txt.
Copy (Ctrl + C) and Paste (Ctrl + V) the contents of this into your next post for me to analyse please.

Then re-run the System Update Readiness tool and post the contents of the log please:

C:\Windows\Logs\CBS\CheckSUR.persist.log

Richard

pat · Jan 7, 2014

niemiro said:
Hello pat,

I'm really sorry about my late reply. As I think you've seen, we're exceptionally busy here at the moment, and I can only apologise for my delay.

Your problem originates from the errors in your CheckSUR.log. Let's fix them.

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop.

Download the attached file, SFCFix.txt, and save this to your Desktop. Ensure that this file is named SFCFix.txt - do not rename it.

Save any open documents and close all open windows.

On your Desktop, you should see two files: SFCFix.exe and SFCFix.txt.

Drag the file SFCFix.txt onto the file SFCFix.exe and release it.

SFCFix will now process the script.

Upon completion, a log should be created on your Desktop: SFCFix.txt.

Copy (Ctrl + C) and Paste (Ctrl + V) the contents of this into your next post for me to analyse please.

Then re-run the System Update Readiness tool and post the contents of the log please:

C:\Windows\Logs\CBS\CheckSUR.persist.log

Richard

Hi richard - thanks your reply and here is log of SFCFix.txt

SFCFix version 2.0.5.0 by niemiro.
Start time: 2014-01-07 13:45:35.505
Using .txt script file at C:\Users\patrick\Desktop\SFCFix.txt

Successfully processed all directives.
SFCFix version 2.0.5.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2014-01-07 13:45:35.553
----------------------EOF-----------------------

Will run SUR and post log in seperate message .

thanks

Pat

pat · Jan 7, 2014

Hi Richard - here is SURpersist log

=================================
Checking System Update Readiness.
Binary Version 6.0.6002.23186
Package Version 22.0
2013-12-09 21:25
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
(f) CBS Registry Error 0x80070002 Package_1_for_KB2847311~31bf3856ad364e35~x86~~6.0.1.3 failed to get Visibility
Checking Component Store
Summary:
Seconds executed: 1937
Found 1 errors
CBS Registry Error Total count: 1
Checking CoreOS key for repairing corruptions.
Winner version: 6.0.6002.18592.
Processor architecture: x86.
Check key to be repaired: wcm://Microsoft-Windows-CoreOS?version=6.0.6002.18592&language=neutral&processorArchitecture=x86&publicKeyToken=31bf3856ad364e35&versionScope=nonSxS&scope=allUsers\metadata\elements\ComputerName
Recreated value: @_type.
Recreated value: @dataOnly.
Recreated value: @default.
Recreated value: @description.
Recreated value: @displayName.
Recreated value: @handler.
Recreated value: @legacyName.
Recreated value: @legacyType.
Recreated value: @migrate.
Recreated value: @scope.
Recreated value: @xsd:type.

=================================
Checking System Update Readiness.
Binary Version 6.0.6002.23186
Package Version 22.0
2013-12-19 10:47
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
(f) CBS Registry Error 0x80070002 Package_1_for_KB2847311~31bf3856ad364e35~x86~~6.0.1.3 failed to get Visibility
Checking Component Store
Summary:
Seconds executed: 2274
Found 1 errors
CBS Registry Error Total count: 1
Checking CoreOS key for repairing corruptions.
Winner version: 6.0.6002.18592.
Processor architecture: x86.
Check key to be repaired: wcm://Microsoft-Windows-CoreOS?version=6.0.6002.18592&language=neutral&processorArchitecture=x86&publicKeyToken=31bf3856ad364e35&versionScope=nonSxS&scope=allUsers\metadata\elements\ComputerName
Recreated value: @_type.
Recreated value: @dataOnly.
Recreated value: @default.
Recreated value: @description.
Recreated value: @displayName.
Recreated value: @handler.
Recreated value: @legacyName.
Recreated value: @legacyType.
Recreated value: @migrate.
Recreated value: @scope.
Recreated value: @xsd:type.

=================================
Checking System Update Readiness.
Binary Version 6.0.6002.23186
Package Version 22.0
2014-01-07 13:56
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
(f) CBS Registry Error 0x80070002 Package_1_for_KB2847311~31bf3856ad364e35~x86~~6.0.1.3 failed to get Visibility
Checking Component Store
Summary:
Seconds executed: 2375
Found 1 errors
CBS Registry Error Total count: 1
Checking CoreOS key for repairing corruptions.
Winner version: 6.0.6002.18592.
Processor architecture: x86.
Check key to be repaired: wcm://Microsoft-Windows-CoreOS?version=6.0.6002.18592&language=neutral&processorArchitecture=x86&publicKeyToken=31bf3856ad364e35&versionScope=nonSxS&scope=allUsers\metadata\elements\ComputerName
Recreated value: @_type.
Recreated value: @dataOnly.
Recreated value: @default.
Recreated value: @description.
Recreated value: @displayName.
Recreated value: @handler.
Recreated value: @legacyName.
Recreated value: @legacyType.
Recreated value: @migrate.
Recreated value: @scope.
Recreated value: @xsd:type.

one error found !

Pat

x BlueRobot · Jan 7, 2014

If you don't receive a reply for a few days, then please post your thread here - https://www.sysnative.com/forums/windows-update/6903-not-received-help.html

The link only applies to Windows Update threads.

tom982 · Jan 7, 2014

Hi pat,

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop.
Download the attached file, SFCFix.txt, and save this to your Desktop. Ensure that this file is named SFCFix.txt - do not rename it.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFix.txt.
Drag the file SFCFix.txt onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a log should be created on your Desktop: SFCFix.txt.
Copy (Ctrl + C) and Paste (Ctrl + V) the contents of this into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

When this has finished, please run the System Update Readiness Tool again and post the log when complete:

C:\Windows\Logs\CBS\CheckSUR.persist.log

Tom

pat · Jan 8, 2014

tom982 said:
Hi pat,

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop.

Download the attached file, SFCFix.txt, and save this to your Desktop. Ensure that this file is named SFCFix.txt - do not rename it.

Save any open documents and close all open windows.

On your Desktop, you should see two files: SFCFix.exe and SFCFix.txt.

Drag the file SFCFix.txt onto the file SFCFix.exe and release it.

SFCFix will now process the script.

Upon completion, a log should be created on your Desktop: SFCFix.txt.

Copy (Ctrl + C) and Paste (Ctrl + V) the contents of this into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

When this has finished, please run the System Update Readiness Tool again and post the log when complete:

C:\Windows\Logs\CBS\CheckSUR.persist.log

Tom

pat · Jan 8, 2014

Hi Tom
Please find log from SFCFix.txt

Code:

SFCFix version 2.0.5.0 by niemiro.
Start time: 2014-01-08 21:06:37.524
Using .txt script file at C:\Users\patrick\Desktop\SFCFix.txt
 

RegistryScript::
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_1_for_KB2847311~31bf3856ad364e35~x86~~6.0.1.3.
Successfully imported registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_1_for_KB2847311~31bf3856ad364e35~x86~~6.0.1.3.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_1_for_KB2847311~31bf3856ad364e35~x86~~6.0.1.3.
RegistryScript:: directive completed successfully.
 

Successfully processed all directives.
SFCFix version 2.0.5.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2014-01-08 21:06:38.132
----------------------EOF-----------------------

Will revert with SUR tool log

Thanks
Pat

pat · Jan 8, 2014

Hi Tom

SUR Check log ....

Code:

=================================
Checking System Update Readiness.
Binary Version 6.0.6002.23186
Package Version 22.0
2013-12-09 21:25
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
(f) CBS Registry Error 0x80070002 Package_1_for_KB2847311~31bf3856ad364e35~x86~~6.0.1.3  failed to get Visibility
Checking Component Store
Summary:
Seconds executed: 1937
 Found 1 errors
  CBS Registry Error Total count: 1
Checking CoreOS key for repairing corruptions.
Winner version: 6.0.6002.18592.
Processor architecture: x86.
Check key to be repaired: wcm://Microsoft-Windows-CoreOS?version=6.0.6002.18592&language=neutral&processorArchitecture=x86&publicKeyToken=31bf3856ad364e35&versionScope=nonSxS&scope=allUsers\metadata\elements\ComputerName
Recreated value: @_type.
Recreated value: @dataOnly.
Recreated value: @default.
Recreated value: @description.
Recreated value: @displayName.
Recreated value: @handler.
Recreated value: @legacyName.
Recreated value: @legacyType.
Recreated value: @migrate.
Recreated value: @scope.
Recreated value: @xsd:type.

=================================
Checking System Update Readiness.
Binary Version 6.0.6002.23186
Package Version 22.0
2013-12-19 10:47
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
(f) CBS Registry Error 0x80070002 Package_1_for_KB2847311~31bf3856ad364e35~x86~~6.0.1.3  failed to get Visibility
Checking Component Store
Summary:
Seconds executed: 2274
 Found 1 errors
  CBS Registry Error Total count: 1
Checking CoreOS key for repairing corruptions.
Winner version: 6.0.6002.18592.
Processor architecture: x86.
Check key to be repaired: wcm://Microsoft-Windows-CoreOS?version=6.0.6002.18592&language=neutral&processorArchitecture=x86&publicKeyToken=31bf3856ad364e35&versionScope=nonSxS&scope=allUsers\metadata\elements\ComputerName
Recreated value: @_type.
Recreated value: @dataOnly.
Recreated value: @default.
Recreated value: @description.
Recreated value: @displayName.
Recreated value: @handler.
Recreated value: @legacyName.
Recreated value: @legacyType.
Recreated value: @migrate.
Recreated value: @scope.
Recreated value: @xsd:type.

=================================
Checking System Update Readiness.
Binary Version 6.0.6002.23186
Package Version 22.0
2014-01-07 13:56
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
(f) CBS Registry Error 0x80070002 Package_1_for_KB2847311~31bf3856ad364e35~x86~~6.0.1.3  failed to get Visibility
Checking Component Store
Summary:
Seconds executed: 2375
 Found 1 errors
  CBS Registry Error Total count: 1
Checking CoreOS key for repairing corruptions.
Winner version: 6.0.6002.18592.
Processor architecture: x86.
Check key to be repaired: wcm://Microsoft-Windows-CoreOS?version=6.0.6002.18592&language=neutral&processorArchitecture=x86&publicKeyToken=31bf3856ad364e35&versionScope=nonSxS&scope=allUsers\metadata\elements\ComputerName
Recreated value: @_type.
Recreated value: @dataOnly.
Recreated value: @default.
Recreated value: @description.
Recreated value: @displayName.
Recreated value: @handler.
Recreated value: @legacyName.
Recreated value: @legacyType.
Recreated value: @migrate.
Recreated value: @scope.
Recreated value: @xsd:type.

=================================
Checking System Update Readiness.
Binary Version 6.0.6002.23186
Package Version 22.0
2014-01-08 21:19
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
Summary:
Seconds executed: 3162
 No errors detected
Checking CoreOS key for repairing corruptions.
Winner version: 6.0.6002.18592.
Processor architecture: x86.
Check key to be repaired: wcm://Microsoft-Windows-CoreOS?version=6.0.6002.18592&language=neutral&processorArchitecture=x86&publicKeyToken=31bf3856ad364e35&versionScope=nonSxS&scope=allUsers\metadata\elements\ComputerName
Recreated value: @_type.
Recreated value: @dataOnly.
Recreated value: @default.
Recreated value: @description.
Recreated value: @displayName.
Recreated value: @handler.
Recreated value: @legacyName.
Recreated value: @legacyType.
Recreated value: @migrate.
Recreated value: @scope.
Recreated value: @xsd:type.

Does the last no errors detected mean I have a cure ?

Pat

Tekno Venus · Jan 8, 2014

Tom is currently offline so I'll pop in a second.

Your log looks great now, Tom did a great job fixing you up. Give Windows Update a try again and let me know how it works.

Regards,
Stephen.

[SOLVED] Windows Update error code 80070490

Member

Attachments

Member

Moderator

Member

Member

Member

Member

Moderator

Member

Member

Moderator

Senior Administrator, Windows Update Expert

Attachments

Member

Member

Administrator

Emeritus

Attachments

Member

Member

Member

Senior Administrator, Developer