Windows 8.1 Update 1 install fail error code 80073712

Hello xlxcrossing, welcome to Sysnative!

We can only guess what the problem is without the corresponding logs, so let's see what's going on here:

DISM /RestoreHealth Scan

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Right-click on the Start
    w8start.png
    button and select Command Prompt (Admin)
  2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter

    Dism /Online /Cleanup-Image /RestoreHealth

  3. When DISM finishes scanning your component store, zip up and attach your CBS log to your next post:

    C:\Windows\Logs\CBS\CBS.log

Tom
 
Hi,

Sorry about the delay!

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.


  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Download the file below, SFCFix.zip, and save this to your Desktop.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl + C) and Paste (Ctrl + V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.


https://www.dropbox.com/s/1u7eui8lipy827p/SFCFix.zip

SFC Scan


  1. Press the Windows Key on your keyboard and X to open up the Power User Tasks Menu
  2. Click (or tap) Command Prompt (admin)
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    sfc /scannow

    Wait for this to finish before you continue (approximately 15 minutes)

    copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt

  4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.


Regards,
Stephen
 
Code: 
SFCFix version 2.2.1.0 by niemiro.
Start time: 2014-04-18 20:13:56.822
Using .zip script file at C:\Users\HTPC\Desktop\SFCFix.zip


PowerCopy::
Failed to find any content under directory "C:\Users\HTPC\AppData\Local\niemiro\Archive\winsxs" in line ""C:\Users\HTPC\AppData\Local\niemiro\Archive\winsxs" C:\WINDOWS\winsxs [DIR]".
PowerCopy:: directive completed successfully.


 Successfully processed all directives.
 SFCFix version 2.2.1.0 by niemiro has completed.
 Currently storing 1 datablocks.
 Finish time: 2014-04-18 20:13:56.931
 ----------------------EOF-----------------------

Followed your directions verbatim but it looks like my results aren't correct. Tried IE and Chrome and "Add Files" does nothing but spin the little pinwheel without attaching my file so here's the dropbox link for the cbs.txt
 
Last edited by a moderator:
Sorry, my bad - there was a typo in my script. I have now updated it, please run it again for me.

Stephen
 
Code: 
SFCFix version 2.2.1.0 by niemiro.
Start time: 2014-04-18 20:36:13.171
Using .zip script file at C:\Users\HTPC\Desktop\SFCFix.zip
 

PowerCopy::
Successfully took permissions for file or folder C:\WINDOWS\winsxs\amd64_microsoft-windows-ie-setup-support_31bf3856ad364e35_11.0.9600.16518_none_c9791a334184ca60\ie4uinit.exe
Successfully took permissions for file or folder C:\WINDOWS\winsxs\amd64_microsoft-windows-ie-setup-support_31bf3856ad364e35_11.0.9600.16518_none_c9791a334184ca60
Line blocked (SFCFix.txt): "C:\Users\HTPC\AppData\Local\niemiro\Archive\SFCFix.txt" C:\WINDOWS\winsxs\SFCFix.txt.
Successfully copied file C:\Users\HTPC\AppData\Local\niemiro\Archive\amd64_microsoft-windows-ie-setup-support_31bf3856ad364e35_11.0.9600.16518_none_c9791a334184ca60\ie4uinit.exe to C:\WINDOWS\winsxs\amd64_microsoft-windows-ie-setup-support_31bf3856ad364e35_11.0.9600.16518_none_c9791a334184ca60\ie4uinit.exe.
Successfully copied file C:\Users\HTPC\AppData\Local\niemiro\Archive\amd64_microsoft-windows-ie-setup-support_31bf3856ad364e35_11.0.9600.16518_none_c9791a334184ca60\iernonce.dll to C:\WINDOWS\winsxs\amd64_microsoft-windows-ie-setup-support_31bf3856ad364e35_11.0.9600.16518_none_c9791a334184ca60\iernonce.dll.
Successfully copied file C:\Users\HTPC\AppData\Local\niemiro\Archive\amd64_microsoft-windows-ie-setup-support_31bf3856ad364e35_11.0.9600.16518_none_c9791a334184ca60\iesetup.dll to C:\WINDOWS\winsxs\amd64_microsoft-windows-ie-setup-support_31bf3856ad364e35_11.0.9600.16518_none_c9791a334184ca60\iesetup.dll.
Successfully copied file C:\Users\HTPC\AppData\Local\niemiro\Archive\amd64_microsoft-windows-ie-setup-support_31bf3856ad364e35_11.0.9600.16518_none_c9791a334184ca60\ieuinit.inf to C:\WINDOWS\winsxs\amd64_microsoft-windows-ie-setup-support_31bf3856ad364e35_11.0.9600.16518_none_c9791a334184ca60\ieuinit.inf.
Successfully restored ownership for C:\WINDOWS\winsxs\amd64_microsoft-windows-ie-setup-support_31bf3856ad364e35_11.0.9600.16518_none_c9791a334184ca60\ie4uinit.exe
Successfully restored permissions on C:\WINDOWS\winsxs\amd64_microsoft-windows-ie-setup-support_31bf3856ad364e35_11.0.9600.16518_none_c9791a334184ca60\ie4uinit.exe
Successfully restored ownership for C:\WINDOWS\winsxs\amd64_microsoft-windows-ie-setup-support_31bf3856ad364e35_11.0.9600.16518_none_c9791a334184ca60
Successfully restored permissions on C:\WINDOWS\winsxs\amd64_microsoft-windows-ie-setup-support_31bf3856ad364e35_11.0.9600.16518_none_c9791a334184ca60
PowerCopy:: directive completed successfully.
 

Successfully processed all directives.
SFCFix version 2.2.1.0 by niemiro has completed.
Currently storing 3 datablocks.
Finish time: 2014-04-18 20:36:13.351
----------------------EOF-----------------------
 
Last edited by a moderator:
Perfect :) Run SFC, upload the CBS.txt file, and then give Windows Update a try :) Fingers crossed!

Stephen
 
I guess this is the end? I can't get any future updates without this one so I guess I'll do an upgrade from an ISO to Windows 8.1 Update 1. Anyone care to contribute?
 
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