Windows 8.1 Lenovo Ideapad Y500 - can't update - error 800703F1

[khysanth]

Did a chkdsk /r and computer booted up normally after. Not sure what the problem is. Can't update my Windows!

 

[khysanth]

I haven't been able to run sfc /scannow (Windows Resource Protection could not perform the requested operation). I just tried doing an advanced startup with command prompt to possibly get around this, but got hit with this blue screen:

Recovery
Your PC needs to be repaired.

File: \windows\system32\winload.efi
Code: 0xc0000001


Not sure exactly what this means. I dropped the laptop off our coffee table (maybe 18 inches) a few weeks ago, maybe that could have done it?

If this is a hardware issue, it is still under warranty.

If it is software only, I'm fine with reinstalling the OS. In fact, it would be a good excuse to put Windows 7 on here like I had originally planned (it came shipped with 8 but I have a lot of music programs that are better in 7).

 

[khysanth]

Any ideas?

 

[tom982]

Hello khystanth, welcome to Sysnative!

Sorry for the delay, it's such a busy time for us helpers at the moment but fortunately I finished my exams today and can get back online :)

I'm afraid it's not looking good for you. Your COMPONENTS hive is very damaged:

2014-05-19 22:02:22, Info                  CBS    Failed to load the COMPONENTS hive from 'C:\WINDOWS\System32\config\COMPONENTS' into registry key 'HKLM\COMPONENTS'. [HRESULT = 0x800703f1 - ERROR_BADDB]
2014-05-19 22:02:22, Info                  CBS    Failed to load component store [HRESULT = 0x800703f1 - ERROR_BADDB]
2014-05-19 22:02:22, Info                  CBS    Failed to get CSI store. [HRESULT = 0x800703f1 - ERROR_BADDB]
2014-05-19 22:02:22, Info                  CBS    Failed to get CSI Store. [HRESULT = 0x800703f1 - ERROR_BADDB]
2014-05-19 22:02:22, Info                  CBS    Failed to get CSI store. [HRESULT = 0x800703f1 - ERROR_BADDB]
2014-05-19 22:02:22, Info                  CBS    Failed to get inventory [HRESULT = 0x800703f1 - ERROR_BADDB]
2014-05-19 22:02:22, Info                  CBS    Failed to load current component state [HRESULT = 0x800703f1 - ERROR_BADDB]
2014-05-19 22:02:22, Info                  CBS    Failed to find or add the component family [HRESULT = 0x800703f1 - ERROR_BADDB]
2014-05-19 22:02:22, Info                  CBS    ComponentAnalyzerEvaluateSelfUpdate call failed. [HRESULT = 0x800703f1 - ERROR_BADDB]
2014-05-19 22:02:22, Info                  CBS    Failed to evaluate self update [HRESULT = 0x800703f1 - ERROR_BADDB]
2014-05-19 22:02:22, Info                  CBS    Failed to evaluate non detect parent update [HRESULT = 0x800703f1 - ERROR_BADDB]
2014-05-19 22:02:22, Info                  CBS    Failed to evaluate non parent [HRESULT = 0x800703f1 - ERROR_BADDB]
2014-05-19 22:02:22, Info                  CBS    failed to evaluate single applicability [HRESULT = 0x800703f1 - ERROR_BADDB]
2014-05-19 22:02:22, Info                  CBS    Failed to evaluate applicability [HRESULT = 0x800703f1 - ERROR_BADDB]
2014-05-19 22:02:22, Info                  CBS    Failed to get applicability on updates [HRESULT = 0x800703f1 - ERROR_BADDB]
2014-05-19 22:02:22, Error                 CBS    Failed to call external evaluate applicability on package: Package_2_for_KB2931358~31bf3856ad364e35~amd64~~6.3.1.1, Update: 2931358-3_neutral_LDR [HRESULT = 0x800703f1 - ERROR_BADDB]
2014-05-19 22:02:22, Info                  CBS    Failed to evaluate external applicability for package update: 2931358-54_neutral_PACKAGE [HRESULT = 0x800703f1 - ERROR_BADDB]
2014-05-19 22:02:22, Error                 CBS    Failed to call external evaluate applicability on package: Package_for_KB2931358_RTM~31bf3856ad364e35~amd64~~6.3.1.1, Update: 2931358-54_neutral_PACKAGE [HRESULT = 0x800703f1 - ERROR_BADDB]
2014-05-19 22:02:22, Info                  CBS    Failed to evaluate external applicability for package update: 2931358-79_neutral_PACKAGE [HRESULT = 0x800703f1 - ERROR_BADDB]
2014-05-19 22:02:22, Error                 CBS    Failed to call external evaluate applicability on package: Package_for_KB2931358~31bf3856ad364e35~amd64~~6.3.1.1, Update: 2931358-79_neutral_PACKAGE [HRESULT = 0x800703f1 - ERROR_BADDB]
2014-05-19 22:02:22, Info                  CBS    Failed to call EvaluateApplicability on internal CBS package. [HRESULT = 0x800703f1]

Try refreshing Windows 8.1: How to refresh, reset or restore your PC - Microsoft Windows Help

Follow the instructions for: Refreshing your PC without affecting your files

Tom

 

[khysanth]

Tried doing the system refresh and got this blue screen:

Recovery

Your PC needs to be repaired.

File: \windows\system32\winload.efi
Code: 0xc0000001

I would need to request a Win8 CD from Lenovo I think. Or can I just use my Win7 Home Premium disc from my desktop to install that? What options do I have here?

 

[khysanth]

I used the hidden recovery partition from Lenovo to reset it to factory settings. Windows update seems to be working now (got 8.1 and the latest updates).

Here is my new CBS file. Let me know if there are any problems!

View attachment 8124

 

[khysanth]

Bumping to see if you have any additional insight with the new CBS log posted above. Thanks!