Failed Windows Server 2016 Update

Jaw302 · May 18, 2024

Hello,

I have a Windows Server 2016 Hyper-V virtual machine that fails updating 2024-05 Cumulative Update for Windows Server 2016 for x64-based Systems (KB5037763).
I have:
cleared the SoftwareDistribution directory
Ran:
sfc /scannow
DISM.exe /Online /Cleanup-image /Scanhealth
DISM.exe /Online /Cleanup-image /Checkhealth
DISM.exe /Online /Cleanup-image /Restorehealth
Dism.exe /Online /Cleanup-Image /StartComponentCleanup /ResetBase

Nothing seems to work.
I am about to just spin up a new VM and transfer everything over.

I cleared the CBS Log directory and ran sfc /scannow, DISM.exe /Online /Cleanup-image /Restorehealth, and ComponentsScanner.exe.

The Output logs are attached.

Any help you can give would be much appreciated.

Thank you.

Maxstar · Monday at 2:50 AM

Hi and welcome to Sysnative,

Are you able to restore the deleted CBS logs, this because the attach CBS.zip file is empty.

Jaw302 · Monday at 10:24 AM

Sorry about that Maxstar. There were quite a few CBSpersist logs in the logs directory also, which I included here.
Hope these help.

Thanks.

Maxstar · Monday at 10:32 AM

Hi,

Which security software is installed on this server?

Jaw302 · Monday at 8:04 PM

SentinelOne. I have this same EDR protection on all my other VMs as well and only this Server VM and one other is having this problem.

Maxstar · Tuesday at 3:14 AM

Hi,

In this case, SentinelOne was also causing the rollback, so I would suggest to disable SentinelOne and the attempt to update again.

Search

Search

Failed Windows Server 2016 Update

Jaw302

New member

Attachments

Maxstar

Windows Update Moderator, Security Analyst

Jaw302

New member

Attachments

Maxstar

Windows Update Moderator, Security Analyst

Jaw302

New member

Maxstar

Windows Update Moderator, Security Analyst