[SOLVED] Repeated BSODs with varying errors in Windows 7

H

Handsome

Active member
Joined
Mar 8, 2013
Posts
44
Location
Hawaii
Hey everybody, my girlfriend's computer has been repeatedly crashing every few days for about 3 weeks now. It began after she tried to run a video game (TERA) but has continued after an uninstall of the game and restore. I have been trying my best to remedy the issues but I haven't had much success. I don't have immediate physical access to the computer, but I have been using TeamViewer to access it from afar.

I've attached the files requested in the instructions below and I also have a kernel .dmp file, System Information report, and a Driver View report that I can upload if anyone is interested in those.

Now I'm going to list things:

GENERAL INFO:



THINGS I DID:


  • System Restore
  • 4 Memory Diagnostic tests (No problems found)
  • Driver Verifier (I think that's the .dmp I have saved)
  • Reinstalled a few drivers (tablet, few others I can't remember)

BUGCHECKS:


  • 0x0000001e (0x0000000000000000, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000)
  • 0x0000003b (0x00000000c0000005, 0xfffff80002d08732, 0xfffff88007d806f0, 0xefe4488000000000)
  • 0x0000000a (0x0000000000000008, 0x0000000000000002, 0x0000000000000000, 0xfffff80002c0233e)
  • 0x000000c4 (0x0000000000000040, 0x0000000000000000, 0xfffffa8007a57508, 0x0000000000000000)
  • Not only limited to these

This whole process is becoming really annoying and I'm pretty desperate for help. I was referred here by the IT person at my old school (I don't know their username) who said that if there was a place to go for help, this would be the place.

I'd be extremely, extremely grateful for any assistance on the matter and really any help at all would be very appreciated.

Thanks for reading my post. I'll try to reply as quickly as I can to any posts.
 

Attachments

Recommendations:

Crashes all point to the Pen Tablet device drivers. Did the tablet come with the system, or was it purchased separately?

PTSimHid.sys Wed Jun 10 02:03:18 2009 (4A2F68C6)
Wacom PenTablet Simulated HID Port Driver
http://www.carrona.org/drivers/driver.php?id=PTSimHid.sys

TClass2k.sys Wed Jun 10 02:03:44 2009 (4A2F68E0)
Wacom PenTablet Tablet Class Driver
http://www.carrona.org/drivers/driver.php?id=TClass2k.sys​


Did problems occur before or after the installation of the Auslogics Registry Cleaner software?
Code: 
Start Menu\Programs\Auslogics\Registry Cleaner

​


Outdated and Problematic Drivers:

You should update/replace/remove the following drivers. Any drivers that are known to cause BSODs, please remove the software or remove the drivers and then remove the device; steps to do so are given after the list of outdated drivers.

Software & Driver Downloads HP Pavilion p6310y Desktop PC | HP® Support

Afc.sys Tue Jul 11 23:48:20 2006 (44B48D24)
Arcsoft(R) ASPI Shell (CD/DVD program)
http://www.carrona.org/drivers/driver.php?id=Afc.sys

bcmwlhigh664.sys Tue May 5 12:35:47 2009 (4A008703)
Broadcom 802.11 USB Network Adapter Driver
http://www.carrona.org/drivers/driver.php?id=bcmwlhigh664.sys

UCTblHid.sys Wed Jun 10 02:02:35 2009 (4A2F689B)
Wacom PenTablet HID Tablet Port Driver
http://www.carrona.org/drivers/driver.php?id=UCTblHid.sys

PTSimHid.sys Wed Jun 10 02:03:18 2009 (4A2F68C6)
Wacom PenTablet Simulated HID Port Driver
http://www.carrona.org/drivers/driver.php?id=PTSimHid.sys

TClass2k.sys Wed Jun 10 02:03:44 2009 (4A2F68E0)
Wacom PenTablet Tablet Class Driver
http://www.carrona.org/drivers/driver.php?id=TClass2k.sys

PTSimBus.sys Wed Jun 17 20:20:48 2009 (4A39A480)
PenTablet Bus enumerator
http://www.carrona.org/drivers/driver.php?id=PTSimBus.sys

nvsmu.sys Mon Jun 29 01:36:37 2009 (4A486F05)
nVidia nForce System Management Controller (nVidia nForce chipset driver)
http://www.carrona.org/drivers/driver.php?id=nvsmu.sys

nvBridge.kmd Sat Jul 18 11:05:38 2009 (4A6200E2)
nVidia Compatible Vista Kernel Mode Driver (likely belongs to nForce chipset drivers)
http://www.carrona.org/drivers/driver.php?id=nvBridge.kmd

nvlddmkm.sys Sat Jul 18 11:28:55 2009 (4A620657)
nVidia Video drivers
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys

​

To update drivers, make sure to download the drivers from the manufacturer and not using 3rd party programs. Your drivers should be found from your motherboard support site (ASUS, Gigabyte, MSI, etc.) or your vendor support site (Dell, HP, Toshiba, Sony, etc.) first. If you have devices you bought yourself, the drivers for those devices need to be downloaded from the manufacturer support site for those devices. If you need help, let us know.

To remove drivers, do so by uninstalling the device or software associated with the driver. Devices can be uninstalled through device manager, and then the device itself should be physically removed from the system if no driver updates are available for the device.


3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft. Any drivers in red should be updated/replaced/removed. You can find links to the driver information and where to update the drivers in the section after the code box:
Code: 
[font=lucida console]**************************Mon Mar  4 19:11:14.244 2013 (UTC - 7:00)**************************
[COLOR=RED][B]Afc.sys                     Tue Jul 11 23:48:20 2006 (44B48D24)[/B][/COLOR]
[COLOR=RED][B]bcmwlhigh664.sys            Tue May  5 12:35:47 2009 (4A008703)[/B][/COLOR]
[COLOR=RED][B]UCTblHid.sys                Wed Jun 10 02:02:35 2009 (4A2F689B)[/B][/COLOR]
[COLOR=RED][B]PTSimHid.sys                Wed Jun 10 02:03:18 2009 (4A2F68C6)[/B][/COLOR]
[COLOR=RED][B]TClass2k.sys                Wed Jun 10 02:03:44 2009 (4A2F68E0)[/B][/COLOR]
[COLOR=RED][B]PTSimBus.sys                Wed Jun 17 20:20:48 2009 (4A39A480)[/B][/COLOR]
[COLOR=RED][B]nvsmu.sys                   Mon Jun 29 01:36:37 2009 (4A486F05)[/B][/COLOR]
[COLOR=RED][B]nvBridge.kmd                Sat Jul 18 11:05:38 2009 (4A6200E2)[/B][/COLOR]
[COLOR=RED][B]nvlddmkm.sys                Sat Jul 18 11:28:55 2009 (4A620657)[/B][/COLOR]
nvmf6264.sys                Thu Jul 30 17:48:18 2009 (4A723142)
nvstor64.sys                Tue Aug  4 18:31:07 2009 (4A78D2CB)
RTKVHD64.sys                Tue Sep 15 05:02:10 2009 (4AAF7432)
amdxata.sys                 Fri Mar 19 10:18:18 2010 (4BA3A3CA)
GEARAspiWDM.sys             Thu May  3 13:56:17 2012 (4FA2E2E1)
MpFilter.sys                Wed Oct 31 16:43:06 2012 (5091A97A)
[/font]
http://www.carrona.org/drivers/driver.php?id=Afc.sys
http://www.carrona.org/drivers/driver.php?id=bcmwlhigh664.sys
http://www.carrona.org/drivers/driver.php?id=UCTblHid.sys
http://www.carrona.org/drivers/driver.php?id=PTSimHid.sys
http://www.carrona.org/drivers/driver.php?id=TClass2k.sys
http://www.carrona.org/drivers/driver.php?id=PTSimBus.sys
http://www.carrona.org/drivers/driver.php?id=nvsmu.sys
http://www.carrona.org/drivers/driver.php?id=nvBridge.kmd
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=nvmf6264.sys
http://www.carrona.org/drivers/driver.php?id=nvstor64.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
http://www.carrona.org/drivers/driver.php?id=MpFilter.sys

​


Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
Code: 
[font=lucida console]**************************Mon Mar  4 19:11:14.244 2013 (UTC - 7:00)**************************
Loading Dump File [C:\Users\writh ziden\Downloads\2013_03_09\Handsome\BSODreportfiles\Windows7_Vista_jcgriff2\030513-24804-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].18044.amd64fre.win7sp1_gdr.130104-1431
System Uptime:[B]0 days 3:58:03.008[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!KiKernelCalloutExceptionHandler+e )[/B]
BugCheck [B]1E, {0, 0, 0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000001E]KMODE_EXCEPTION_NOT_HANDLED (1e)[/url]
Arguments: 
Arg1: 0000000000000000, The exception code that was not handled
Arg2: 0000000000000000, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: 0000000000000000, Parameter 1 of the exception
BUGCHECK_STR:  0x1E
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]X64_0x1E_nt!KiKernelCalloutExceptionHandler+e[/B]
  BIOS Version                  5.13   
  BIOS Release Date             11/12/2009
  Manufacturer                  HP-Pavilion
  Product Name                  AY747AA-ABA p6310y
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Feb 25 15:56:56.019 2013 (UTC - 7:00)**************************
Loading Dump File [C:\Users\writh ziden\Downloads\2013_03_09\Handsome\BSODreportfiles\Windows7_Vista_jcgriff2\022713-19796-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].18044.amd64fre.win7sp1_gdr.130104-1431
System Uptime:[B]0 days 0:02:03.813[/B]
*** WARNING: Unable to verify timestamp for PTSimBus.sys
*** ERROR: Module load completed but symbols could not be loaded for PTSimBus.sys
Probably caused by :[B]PTSimBus.sys ( PTSimBus+1bac )[/B]
BugCheck [B]C4, {40, 0, fffffa8007a57508, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000C4]DRIVER_VERIFIER_DETECTED_VIOLATION (c4)[/url]
DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
Arguments: 
Arg1: 0000000000000040, Acquiring a spinlock at IRQL < DISPATCH_LEVEL.
Arg2: 0000000000000000, Current IRQL
Arg3: fffffa8007a57508, Spinlock address
Arg4: 0000000000000000
BUGCHECK_STR:  0xc4_40
PROCESS_NAME:  WTSrv.exe
FAILURE_BUCKET_ID: [B]X64_0xc4_40_VRF_PTSimBus+1bac[/B]
  BIOS Version                  5.13   
  BIOS Release Date             11/12/2009
  Manufacturer                  HP-Pavilion
  Product Name                  AY747AA-ABA p6310y
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Feb 25 15:53:31.695 2013 (UTC - 7:00)**************************
Loading Dump File [C:\Users\writh ziden\Downloads\2013_03_09\Handsome\BSODreportfiles\Windows7_Vista_jcgriff2\022513-51105-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].18044.amd64fre.win7sp1_gdr.130104-1431
System Uptime:[B]0 days 0:02:40.490[/B]
*** WARNING: Unable to verify timestamp for PTSimBus.sys
*** ERROR: Module load completed but symbols could not be loaded for PTSimBus.sys
Probably caused by :[B]PTSimBus.sys ( PTSimBus+1bac )[/B]
BugCheck [B]C4, {40, 0, fffffa800785d738, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000C4]DRIVER_VERIFIER_DETECTED_VIOLATION (c4)[/url]
DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
Arguments: 
Arg1: 0000000000000040, Acquiring a spinlock at IRQL < DISPATCH_LEVEL.
Arg2: 0000000000000000, Current IRQL
Arg3: fffffa800785d738, Spinlock address
Arg4: 0000000000000000
BUGCHECK_STR:  0xc4_40
PROCESS_NAME:  WTSrv.exe
FAILURE_BUCKET_ID: [B]X64_0xc4_40_VRF_PTSimBus+1bac[/B]
  BIOS Version                  5.13   
  BIOS Release Date             11/12/2009
  Manufacturer                  HP-Pavilion
  Product Name                  AY747AA-ABA p6310y
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Feb 20 03:16:35.928 2013 (UTC - 7:00)**************************
Loading Dump File [C:\Users\writh ziden\Downloads\2013_03_09\Handsome\BSODreportfiles\Windows7_Vista_jcgriff2\022013-47767-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].18044.amd64fre.win7sp1_gdr.130104-1431
System Uptime:[B]0 days 0:26:35.348[/B]
*** WARNING: Unable to verify timestamp for TClass2k.sys
*** ERROR: Module load completed but symbols could not be loaded for TClass2k.sys
Probably caused by :[B]TClass2k.sys ( TClass2k+74b9 )[/B]
BugCheck [B]D1, {fffff880067f34b9, 2, 8, fffff880067f34b9}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000D1]DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)[/url]
Arguments: 
Arg1: fffff880067f34b9, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000008, value 0 = read operation, 1 = write operation
Arg4: fffff880067f34b9, address which referenced memory
BUGCHECK_STR:  0xD1
DEFAULT_BUCKET_ID: [B][COLOR=RED]VERIFIER_ENABLED_VISTA_MINIDUMP[/COLOR][/B]
PROCESS_NAME:  WTSrv.exe
FAILURE_BUCKET_ID: [B]X64_0xD1_VRF_CODE_AV_BAD_IP_TClass2k+74b9[/B]
  BIOS Version                  5.13   
  BIOS Release Date             11/12/2009
  Manufacturer                  HP-Pavilion
  Product Name                  AY747AA-ABA p6310y
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]
 
Last edited:
Thank you so much! I'm actually about to head to work and my shift doesn't end until late tonight, but as soon as I get home I will definitely give what you suggested a shot. And to clarify: The tablet was purchased separately as a Christmas gift though the crashes didn't start occurring until mid-February. The problems were also all occurring before installing the Registry Cleaner.

At first I was sure that it was the tablet causing the problems but I thought it was to do a conflict with her other tablet, so I uninstalled all tablet-related software and reinstalled only the Wacom's default drivers. For whatever reason I was dumb and never thought to actually update those drivers. As soon as I get back from work tonight I will let you know how this goes.
 
No problem. :-}

Looking further into the reports, it appears the conflicts are arising due to three outdated drivers: PTSimBus.sys, bcmwlhigh664.sys, and nvlddmkm.sys

PTSimBus.sys Wed Jun 17 20:20:48 2009 (4A39A480)
PenTablet Bus enumerator
http://www.carrona.org/drivers/driver.php?id=PTSimBus.sys

bcmwlhigh664.sys Tue May 5 12:35:47 2009 (4A008703)
Broadcom 802.11 USB Network Adapter Driver - (WNDA3100v2 - RangeMax Dual Band Wireless-N USB Adapter)
http://www.carrona.org/drivers/driver.php?id=bcmwlhigh664.sys

nvlddmkm.sys Sat Jul 18 11:28:55 2009 (4A620657)
nVidia Video drivers
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys​


I would suspect the wireless USB device is the culprit for the conflicts with the tablet myself. Wireless USB network adapters are inherrently unstable since USB ports do not provide enough power to make the adapters work reliably. Couple that with the fact that the USB wireless network adapter drivers are pre-Windows 7, and problems are very highly likely to arise.

I recommend replacing the USB wireless network adapter with a Windows 7 compatible PCI wireless network adapter.


Also, for the future stability of the system, I would recommend uninstalling the Registry Cleaning software. Registry cleaning usually causes more problems than it fixes and can lead to degraded system performance and stability.

 
Last edited:
Yeah her USB adapter is pretty terrible as is anyway. I was actually thinking about installing a PCI wireless card before as well as getting her a proper graphics card and a nicer PSU to accommodate those two new cards. Any recommendations on a lower end but effective wireless card?

And don't worry too much about the Registry Cleaner. I only ever used it once on her system and that was more to take a look if her uninstalled tablet left any registry keys behind without me actually opening regedit to look for it. I was planning on uninstalling it anyway.

Thanks again for the help.
 
Glad to help, and I'm happy the Registry Cleaner software was not intended as a general maintenance step.

The Edimax EW-7128Gn 150Mbps Wireless 11n PCI adapter with Extra Long Cable of External Detachable Dipole Antenna seems to have good reviews and is rather inexpensive.

You may already know this, but the PSU will need to be at least 50 W higher than what the display card manufacturer recommends for the card you buy; I prefer to get 100 W higher for my safety margin since a power supply failure can take other components with it. Lower wattage leads to failures faster due to the stress placed on the PSU.
 
writhziden said:
Glad to help, and I'm happy the Registry Cleaner software was not intended as a general maintenance step.

The Edimax EW-7128Gn 150Mbps Wireless 11n PCI adapter with Extra Long Cable of External Detachable Dipole Antenna seems to have good reviews and is rather inexpensive.

You may already know this, but the PSU will need to be at least 50 W higher than what the display card manufacturer recommends for the card you buy; I prefer to get 100 W higher for my safety margin since a power supply failure can take other components with it. Lower wattage leads to failures faster due to the stress placed on the PSU.
Click to expand...


Just create a thread over in Hardware with anything you find and we will let you know what we think about it.

I don't know much about PCI network adapters as I have always preferred a wired connection.

As for the PSU, select a Graphics card and list what other hardware it will be powering and we will point you in the right direction.

Also, since you don't have physical access will your girlfriend be able to install everything?
 
I'm working on installing the nvidia video drivers right now and I just finished installing the Broadcom drivers. I think I might have a bit of trouble with the tablet drivers though as the tablet she is currently using is a Monoprice tablet. I have no idea where to find Monoprice tablet drivers and I don't know which ones it's using and which ones are related to her old Bamboo tablet which I thought I uninstalled. Any suggestions on how to check which are being used by the current tablet and which are leftovers from the last tablet?

This is pretty annoying since I definitely remember uninstalling the Bamboo tablet via Add/Remove programs.

EDIT:I did manage to to find the Monoprice tablet drivers by doing a good old search of the model number. The drivers are available from www.UC-logic.com . I'm a bit afraid to install them though without first uninstalling the bamboo drivers or getting some sort of way of confirming which drivers to keep and which to get rid of.
 
Laxer said:
writhziden said:
Glad to help, and I'm happy the Registry Cleaner software was not intended as a general maintenance step.

The Edimax EW-7128Gn 150Mbps Wireless 11n PCI adapter with Extra Long Cable of External Detachable Dipole Antenna seems to have good reviews and is rather inexpensive.

You may already know this, but the PSU will need to be at least 50 W higher than what the display card manufacturer recommends for the card you buy; I prefer to get 100 W higher for my safety margin since a power supply failure can take other components with it. Lower wattage leads to failures faster due to the stress placed on the PSU.
Click to expand...


Just create a thread over in Hardware with anything you find and we will let you know what we think about it.

I don't know much about PCI network adapters as I have always preferred a wired connection.

As for the PSU, select a Graphics card and list what other hardware it will be powering and we will point you in the right direction.

Also, since you don't have physical access will your girlfriend be able to install everything?
Click to expand...

She only lives about 25 miles away, I just wasn't at her house on the night I posted this thread. And thanks for the offer. I have a bit of experience putting computers together and picking out parts but I have never picked out or installed a wireless card (I always use a wired connection as well). I'll probably end up just grabbing a 6670 or another inexpensive card that only needs one expansion bay and probably a Corsair 500w power supply. I figure that's like around 120 bucks (without the monumental shipping price to Hawaii) for a really good upgrade in performance. Her current gpu barely counts as a gpu at all. I believe it has a grand total of 8 CUDA cores.
 
What are you talking about that is a very impressive GPU :lolg:

If you've installed GPUs before WLAN cards should be quick and painless...

Most if not all of them just use power straight from the motherboard...

Really it's as simple as put the card in the PCI slot, screw it in then screw the antennas in on the back. (no extra wires from the PSU or mobo)

500W is fine for a 6670 however if you are planning to upgrade in the future might want to spend the extra $20 or so now and add a bit more watts.

I guess the extra shipping costs are a huge downfall to Hawaii, I would like to go there sometime but couldn't imagine living there...
 
Alright I just finished installing a bunch of new drivers and rebooting the pc. I was able to successfully install the following:


  • bcmwlhigh664.sys
  • nvlddmkm.sys
  • nvsmu.sys

I was not able to update the other drivers you listed as being problematic and I will explain why.

Afc.sys - I can not find this driver for the life of me. Not on the arcsoft website at least.
nvBridge.kmd - Did not update with either the nForce drivers or the Geforce display drivers I downloaded. Don't know where else this might be located.
All the tablet drivers - I am using the most recent drivers for the Monoprice/UC-Logic HA60 tablet according to the Device Manager and the UC-logic website. I also uninstalled the former Bamboo tablet via the Add/Remove Programs utility and I can't really find any trace of it left on the computer. I'm confused on what to do with these drivers so I'm a bit in limbo.

The good news is that in the last few hours of repeated installs and reboots the computer has yet to crash.

If anyone has any further advice on what to do now I would be very thankful.
 
Just to clear things up for writhziden I checked the most recent installation package of your tablet and they use drivers from 2009. Not sure if these have been updated elsewhere but you are correct that your drivers are the most recent from the manufacture. (Just to free up some of his time as he is very busy)

Glad to hear you're up and running, We will wait and see if writhziden gives you a clean bill of health :grin1:
 
Thanks Laxer.

As noted, some drivers just cannot be updated. That is why I recommend removing devices if that is the case. There are, of course, exceptions to that rule as in the case of the nvBridge.kmd driver. If you removed the device for that, it would require the removal of the motherboard, which is not really an option. If you have done your best to make sure the chipset drivers are up to date, that is all we can ask, and it sounds like you've done a great job troubleshooting the drivers so far.

I myself have never seen the ArcSoft drivers cause issues even if they are old. Tablet drivers are also commonly out of date and do not usually cause problems unless there is a conflict elsewhere, which is why I suspected the USB wireless network adapter.

In my posts, I generally try to prioritize which devices are most likely the cause of problems and suggest updating those drivers in my recommendation section first. Any other drivers listed in red after that should be updated to the best of the user's ability, but if they cannot be, it is likely not a deal breaker.

I still emphasize that if problems continue, looking into those drivers that cannot be updated is a good step as those may still cause conflicts. If no updates exist, a support request to ArcSoft, HP, NVIDIA, and/or Monoprice/UC-Logic is a good method to determine whether those drivers are known to cause conflicts or not.


Since the system is currently stable, take pride in the work you've done so far. It sounds like you've made good progress to finding the root(s) of the problem and fixing the system.
 
writhziden said:
Thanks Laxer.

As noted, some drivers just cannot be updated. That is why I recommend removing devices if that is the case. There are, of course, exceptions to that rule as in the case of the nvBridge.kmd driver. If you removed the device for that, it would require the removal of the motherboard, which is not really an option. If you have done your best to make sure the chipset drivers are up to date, that is all we can ask, and it sounds like you've done a great job troubleshooting the drivers so far.

I myself have never seen the ArcSoft drivers cause issues even if they are old. Tablet drivers are also commonly out of date and do not usually cause problems unless there is a conflict elsewhere, which is why I suspected the USB wireless network adapter.

In my posts, I generally try to prioritize which devices are most likely the cause of problems and suggest updating those drivers in my recommendation section first. Any other drivers listed in red after that should be updated to the best of the user's ability, but if they cannot be, it is likely not a deal breaker.

I still emphasize that if problems continue, looking into those drivers that cannot be updated is a good step as those may still cause conflicts. If no updates exist, a support request to ArcSoft, HP, NVIDIA, and/or Monoprice/UC-Logic is a good method to determine whether those drivers are known to cause conflicts or not.


Since the system is currently stable, take pride in the work you've done so far. It sounds like you've made good progress to finding the root(s) of the problem and fixing the system.
Click to expand...

Thanks so much for all the help! I'm gonna be pretty busy today so I won't really have much time to try and play with her computer but I'll let her know to try to use it as normal. Hopefully it will be stable and work out fine, but if it crashes again I'll take a look into it and post here if I can't figure it out myself.

You guys have been awesome. I'll follow up in a few days to let you know how the computer is going (hopefully I'll be able to close this thread with a "Solved" prefix).
 
Hey everyone, I just wanted to reply with a follow up and say that the computer has not crashed at all since installing the recommended drivers. I do have still have one problem though (sorry to be a pain) but the tablet now has a bit of lag when in use and this is pretty annoying. I tried to figure out why and I discovered that when I go into device manager I have an error related to the device titled: PenTablet Simulated driver for HID Minidriver. It's a code 52 error (unsigned driver) and despite numerous reinstalls of both the tablet and its related drivers it always ends up this way.

Upon plugging the tablet into the computer, Windows immediately tries to install any related drivers via the Plug n Play/Windows Update thing. It successfully installs a USB Composite Device, two USB Input Devices and then attempts to install the "PenTablet Simulated driver for HID Minidriver" and fails without really providing any useful hints as to why. I've tried using Device Manager and updating the driver for the device under properties, but it can't find anything.

I have no clue if this is actually related to why the tablet is lagging so badly, but it's my theory. For future reference: the tablet did not lag before (when the computer was crashing regularly). I hope I'm not being a nuisance by asking so much of you fine folks.

Thanks again!
 
Since I assume the tablet connects via USB, you could try some USB troubleshooting steps. Make sure you have the latest drivers for the tablet downloaded so you can re-install them after you are finished.

Uninstall the tablet drivers, remove the tablet from the system, and then follow the USB troubleshooting steps in the below link. Once you are done with those steps, reconnect the tablet and install the latest drivers.

 
writhziden said:
Since I assume the tablet connects via USB, you could try some USB troubleshooting steps. Make sure you have the latest drivers for the tablet downloaded so you can re-install them after you are finished.

Uninstall the tablet drivers, remove the tablet from the system, and then follow the USB troubleshooting steps in the below link. Once you are done with those steps, reconnect the tablet and install the latest drivers.
Click to expand...

Sorry for taking incredibly long to reply. I did what you suggested (she had a lot of faded devices in the USB section), but the tablet still lags. While looking through the device manager though I did notice that an area that had even more faded-out devices than the USB section is the Human Interface Devices section. I took a screenshot below:

Read More:


The highlighted lines are devices that are installed every time I reinstall the tablet but I guess don't uninstall every time.

Should I also uninstall some of faded-devices in this section like I did with the USB section? That might be a really stupid idea but I figure I'd ask.

Thank you!
 
Hey writhziden, I did a clean boot and it didn't help much. I discovered two items related to the tablet in msconfig; one in the Startup tab and the other in Services.

When doing a complete clean boot the tablet can only click without any tracking. When starting with only the related service (called Wintab Service) on it again can only click without any tracking. When starting with only the related startup item (WTClient.exe) on the tablet can track and click without lag, but it has no pressure sensitivity. And finally when the related service and startup items are both on with everything else off it can track and click and has pressure sensitivity, but lags badly.

Sorry for taking so long to reply, I recently got more hours at work. And I'm sorry to keep bugging you about this. You helped make her computer stop crashing constantly and I'm extremely grateful for that but now I feel sorta needy asking for your help with this too. Should I move this to another thread so that I can close this one as "Solved"?

Thanks for all the help.
 
No need to move to another thread, and I don't have any problem continuing to help, although I'm not sure how much more help I can be at this point since I have no real experience with tablets. The best I can suggest is this: We need to find out whether this is definitely the tablet software causing the lag. It seems very likely that it is at this point, but there are a few more steps to make sure.

  1. Enable all software not related to the tablet, both in services and startup.

  2. Disable all tablet services and startup items.

  3. See if the system lags. If not, enable tablet services one at a time. Then enable tablet startup items one at a time keeping the tablet services enabled throughout.

  4. Determine which tablet service or startup item causes the lag by disabling one service at a time, and then disable one startup item at a time until the lag stops.



With that detailed troubleshooting, contact Monoprice/UC-Logic and see if they can help you to determine why the specific startup item or service might be causing conflicts on the system.

 
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