[SOLVED] Frequent BSODs on YouTube in Windows 8.1 x64

S

Spadiel

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Feb 6, 2014
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I have been getting many BSODs recently while browsing YouTube and it has become very annoying at times. The BSODs can occur as frequently as every hour and my system is up-to-date with all applicable drivers from Dell's website.

My system is:
OS - Windows 8.1
Original OS - Windows 8
OS is OEM
System was made in June/July of 2013
Reinstalled OS in December of 2013 due to other mass BSODs from graphics driver.

CPU - Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
Video Card - NVIDIA GeForce GTX 780M
Unsure of MotherBoard model

System Manufacturer - Dell - Alienware
System Model - Alienware 17 - Service Tag - 9LZMLX1

Laptop

View attachment 6941

In the zip I was unable to include any of the PERFMON files because the application refused to run.

Thank you very much for your time.
 
Hi,

We have various bug checks:

SPECIAL_POOL_DETECTED_MEMORY_CORRUPTION (c1)

This indicates that the driver wrote to an invalid section of the special pool.

FAILURE_BUCKET_ID: X64_0xC1_32_VRF_nt!MiCheckSpecialPoolSlop+8a

^^ Verifier enabled dump, however it's failing to find a driver in violation.

SYSTEM_SERVICE_EXCEPTION (3b)

This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.

This error has been linked to excessive paged pool usage and may occur due to user-mode graphics drivers crossing over and passing bad data to the kernel code.

MEMORY_MANAGEMENT (1a)

This indicates that a severe memory management error occurred.

BugCheck 1A, {41793, fffff68000038ba0, 85, 84}- The 1st parameter of the bug check is 41793 which indicates an unknown memory management error occurred.IRQL_NOT_LESS_OR_EQUAL (a)

This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.

This bug check is issued if paged memory (or invalid memory) is accessed when the IRQL is too high. The error that generates this bug check usually occurs after the installation of a faulty device driver, system service, or BIOS.

--------------

1. Remove and replace BitDefender with Windows 8's built-in Windows Defender for temporary troubleshooting purposes:

BitDefender removal - How to uninstall Bitdefender

Windows Defender (how to turn on after removal) - Windows Defender - Turn On or Off in Windows 8

2. If you're still crashing after the above, please run a Memtest for NO LESS than ~8 passes (several hours):

Memtest86+:

Download Memtest86+ here:

Memtest86+ - Advanced Memory Diagnostic Tool

Which should I download?

You can either download the pre-compiled ISO that you would burn to a CD and then boot from the CD, or you can download the auto-installer for the USB key. What this will do is format your USB drive, make it a bootable device, and then install the necessary files. Both do the same job, it's just up to you which you choose, or which you have available (whether it's CD or USB).

How Memtest works:

Memtest86 writes a series of test patterns to most memory addresses, reads back the data written, and compares it for errors.

The default pass does 9 different tests, varying in access patterns and test data. A tenth test, bit fade, is selectable from the menu. It writes all memory with zeroes, then sleeps for 90 minutes before checking to see if bits have changed (perhaps because of refresh problems). This is repeated with all ones for a total time of 3 hours per pass.

Many chipsets can report RAM speeds and timings via SPD (Serial Presence Detect) or EPP (Enhanced Performance Profiles), and some even support changing the expected memory speed. If the expected memory speed is overclocked, Memtest86 can test that memory performance is error-free with these faster settings.

Some hardware is able to report the "PAT status" (PAT: enabled or PAT: disabled). This is a reference to Intel Performance acceleration technology; there may be BIOS settings which affect this aspect of memory timing.

This information, if available to the program, can be displayed via a menu option.

Any other questions, they can most likely be answered by reading this great guide here:

FAQ : please read before posting

Regards,

Patrick
 
No BSODs recently, overnight I left it on to run MemTest86+, after 14 hours, it was able to do 5 passes with no errors. Was BitDefender one of the reasons for the BSOD?
 
Thanks for the update. Regarding BD, it's very likely, yes. Keep me updated.

Regards,

Patrick
 
Let's go ahead and disable Hardware Acceleration:

Firefox -


  • Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
  • In the Firefox options window click the Advanced tab, then select "General".
  • In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
  • Now, restart Firefox and see if the problems persist.

IE - Internet Explorer GPU Hardware Acceleration - Turn On or Off - Windows 7 Help Forums

Chrome - Chrome GPU Hardware Acceleration - Turn On or Off - Windows 7 Help Forums

Regards,

Patrick
 
The options shown for chrome was disabled because it is not supported in the Windows 8 version of chrome. I could only find something for disabling hardware accelerated video decode, is this the right option in my case?
 
I don't think so, but it's worth a try. If you crash again with a *3B, run Memtest for at least 8 passes (not 5). If it passes, you likely have a video hardware issue and will need to refer to the manufacturer.

Regards,

Patrick
 
Thanks for the help, and sadly, I did get another 3b error. I will have to dedicate a full day to the memtest run, do the runs tend to take longer with each pass?
 
As far as I know, no. It takes longer depending on how many GB's of RAM you have, etc. I'd say about 6-8 GB's of RAM will take anywhere from 8-9 hours for a desirable testing time.

Regards,

Patrick
 
My apologies for butting in.

If I may suggest something, after you finish your memtest, remove BitDefender.


I am *wondering* if one of their low level drivers is de-allocationg memory, then another BitDefender process is trying to free or use that memory. Some of the BitDefender driver date back to 2012.

Hope this helps.
 
Thanks for the input, I removed BitDefender when Patrick first suggested it, and that solved the blue screens for almost a week.
 
1. Enable Kernel-Dumps, please: Creating a Kernel-Mode Dump File (Windows Debuggers)

2. Enable Driver Verifier: Driver Verifier:

What is Driver Verifier?

Driver Verifier is included in Windows 8, 7, Windows Server 2008 R2, Windows Vista, Windows Server 2008, Windows 2000, Windows XP, and Windows Server 2003 to promote stability and reliability; you can use this tool to troubleshoot driver issues. Windows kernel-mode components can cause system corruption or system failures as a result of an improperly written driver, such as an earlier version of a Windows Driver Model (WDM) driver.

Essentially, if there's a 3rd party driver believed to be at issue, enabling Driver Verifier will help flush out the rogue driver if it detects a violation.

Before enabling Driver Verifier, it is recommended to create a System Restore Point:

Vista - START | type rstrui - create a restore point
Windows 7 - START | type create | select "Create a Restore Point"
Windows 8 - Restore Point - Create in Windows 8

How to enable Driver Verifier:

Start > type "verifier" without the quotes > Select the following options -

1. Select - "Create custom settings (for code developers)"
2. Select - "Select individual settings from a full list"
3. Check the following boxes -
- Special Pool
- Pool Tracking
- Force IRQL Checking
- Deadlock Detection
- Security Checks (Windows 7 & 8)
- DDI compliance checking (Windows 8)
- Miscellaneous Checks
4. Select - "Select driver names from a list"
5. Click on the "Provider" tab. This will sort all of the drivers by the provider.
6. Check EVERY box that is NOT provided by Microsoft / Microsoft Corporation.
7. Click on Finish.
8. Restart.

Important information regarding Driver Verifier:

- If Driver Verifier finds a violation, the system will BSOD.

- After enabling Driver Verifier and restarting the system, depending on the culprit, if for example the driver is on start-up, you may not be able to get back into normal Windows because Driver Verifier will flag it, and as stated above, that will cause / force a BSOD.

If this happens, do not panic, do the following:

- Boot into Safe Mode by repeatedly tapping the F8 key during boot-up.

- Once in Safe Mode - Start > Search > type "cmd" without the quotes.

- To turn off Driver Verifier, type in cmd "verifier /reset" without the quotes.
・ Restart and boot into normal Windows.

If your OS became corrupt or you cannot boot into Windows after disabling verifier via Safe Mode:

- Boot into Safe Mode by repeatedly tapping the F8 key during boot-up.

- Once in Safe Mode - Start > type "system restore" without the quotes.

- Choose the restore point you created earlier.

How long should I keep Driver Verifier enabled for?

It varies, many experts and analysts have different recommendations. Personally, I recommend keeping it enabled for at least 24 hours. If you don't BSOD by then, disable Driver Verifier.

My system BSOD'd, where can I find the crash dumps?

They will be located in %systemroot%\Minidump

Any other questions can most likely be answered by this article:
Using Driver Verifier to identify issues with Windows drivers for advanced users


This will give us plenty of information. Do note that you will need to upload the MEMORY.DMP to a 3rd party location as it'll be too large to attach here (Onedrive, Google Drive, Mediafire, Dropbox, etc). Whatever works best for you.

Regards,

Patrick
 
Ok, after running it for a few hours, I have had two dumps. Here is the zip. I will continue to run it for the next day to get more.

Edit: Sorry, just noticed that I forgot to enable Kernal Dumps, started that up and will post any more that I get.
 

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