[SOLVED] Server 2019 - CU Update Failure (0x800F0983)

S

srgwen

Member
Joined
Jul 12, 2024
Posts
20
Hello,

I've been experiencing update failures for a 2019 server after completing the following steps:

  1. sfc /scannow
    1. No integrity violations found.
  2. dism /online /cleanup-image /checkhealth
    1. The component store is repairable.
  3. dism /online /cleanup-image /scanhealth
    1. No component store corruption detected.
  4. dism /online /cleanupimage /restorehealth
    1. The restore operation completed successfully. (Says this everytime with same issue/error)

Attached appropriate files!

Any/all advice is greatly appreciated. :)
 

Attachments

Hi and welcome to Sysnative,

Please provide all the previous Cbs_Perstist logs as well, or did you delete them?

Upload a copy of the CBS folder
  • Open Windows Explorer and browse to the C:\Windows\Logs folder.
  • Right-click on the CBS folder and choose Send to > Compressed (zipped) folder.
  • Now the message will appear, "Windows cannot create the Compressed (zipped) Folder here. Do you want it to be placed on the desktop instead?"
  • Click on the Yes button here.
653a64385d891-618e949e09fef-CBS-Folder.png

  • Attach the file CBS.zip to your next reply. If the file is too large to attach, upload the CBS.zip file to www.wetransfer.com and post the link in your next reply.
 
Do not delete older log files because they contain essential information, the latest logs you've posted aren't helpful either. So please attempt to update again and provide all the recent CBS logs.
 
Rich (BB code): 
2024-07-19 08:45:26, Error                 CSI    0000001a@2024/7/19:15:45:26.703 (F) Attempting to mark store corrupt with category [l:21 ml:22]'CorruptComponentValue'[gle=0x80004005]

Yeah! Now I am seeing a clear error to work on, so please provide a copy of the COMPONENTS hive and provide the result of step 2.

Step 1. Upload your COMPONENTS hive.
  • Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
  • Please copy this file to your desktop.
  • Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
  • Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
  • If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.


Step 2. Open an elevated command prompt and run the following command. Attach Dirlist.txt to your next post.
Code: 
dir /s /a %systemroot%\WinSxS\amd64_microsoft-windows-i..nese-core-essential_31bf3856ad364e35_10.0.17763.2989_none_f71a8a189c8174f9 > "%userprofile%\Desktop\Dirlist.txt"
 
Components attached, however upon running the dirlist export it fails with "File Not Found".

EDIT: I attached the dirlist with the current version/naming of that file.
Code: 
dir /s /a %systemroot%\WinSxS\amd64_microsoft-windows-i..nese-core-essential_31bf3856ad364e35_10.0.17763.2213_none_f75fc0369c4e663b > "%userprofile%\Desktop\Dirlist.txt"
 

Attachments

Last edited:
Step 1. Download
6530fbb0f4101-56f31e53c97da-SFCFix.PNG
SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.
  • Save any work you have open, and close all programs.
  • Download the attachment SFCFix.zip and save it to your desktop.
  • Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
650c22f99662d-6190d993a26f3-SFCFix-Zip-Eng.gif

  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Post the logfile (SFCFix.txt) as attachment in your next reply.


Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.
Code: 
DISM /online /cleanup-image /RestoreHealth
 

Attachments

Please attempt to update again and post the result. If it fails attach a new copy of the CBS logs.
 
Same error, but for another component this time. So here's the next fix.

Warning: This fix was written specifically for this system. Do not run this fix on another system.
  • Save any work you have open, and close all programs.
  • Download the attachment SFCFix.zip and save it to your desktop.
  • Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
650c22f99662d-6190d993a26f3-SFCFix-Zip-Eng.gif

  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Post the logfile (SFCFix.txt) as attachment in your next reply.

Afterwards attempt to update. If it fails attach a new copy of the CBS logs.
 

Attachments

Here's the next fix.


Warning: This fix was written specifically for this system. Do not run this fix on another system.
  • Save any work you have open, and close all programs.
  • Download the attachment SFCFix.zip and save it to your desktop.
  • Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
650c22f99662d-6190d993a26f3-SFCFix-Zip-Eng.gif

  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Post the logfile (SFCFix.txt) as attachment in your next reply.

Afterwards attempt to update. If it fails attach a new copy of the CBS logs.
 

Attachments

Hi,

Please upload a new copy of the COMPONENTS hive.

Upload your COMPONENTS hive.
  • Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
  • Please copy this file to your desktop.
  • Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
  • Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
  • If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.
 
Here's the next fix.

Warning: This fix was written specifically for this system. Do not run this fix on another system.
  • Save any work you have open, and close all programs.
  • Download the attachment SFCFix.zip and save it to your desktop.
  • Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
650c22f99662d-6190d993a26f3-SFCFix-Zip-Eng.gif

  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Post the logfile (SFCFix.txt) as attachment in your next reply.

Afterwards attempt to update. If it fails attach a new copy of the CBS logs.
 

Attachments

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