A A7tech Active member Joined Jul 18, 2024 Posts 38 Jul 29, 2024 #21 Same error. CBS log attached. Attachments CBS.zip 11.4 MB · Views: 1
Maxstar Windows Update Moderator, Security Analyst Staff member Joined Aug 16, 2015 Posts 13,383 Location The Netherlands Jul 29, 2024 #22 Please attempt to update again with Process Monitor running. Capture Process Monitor Trace 1. Download and run Process Monitor. Leave this running while you perform the next steps. 2. Try updating the system just like you have in the past. 3. Stop Process Monitor as soon as it fails. You can simply do this by clicking the capture icon (CTRL +E) on the toolbar as shown below. 4. Select the File menu...Save... and save the file to your desktop. This is likely the default location. The name (unless changed) will be LogFile.PML. This is fine. 5. Zip up the LogFile.PML and upload it to WeTransfer - Send Large Files & Share Photos Online - Up to 2GB Free and provide the link. 6. Upload also the latest CBS log for the time stamps.
Please attempt to update again with Process Monitor running. Capture Process Monitor Trace 1. Download and run Process Monitor. Leave this running while you perform the next steps. 2. Try updating the system just like you have in the past. 3. Stop Process Monitor as soon as it fails. You can simply do this by clicking the capture icon (CTRL +E) on the toolbar as shown below. 4. Select the File menu...Save... and save the file to your desktop. This is likely the default location. The name (unless changed) will be LogFile.PML. This is fine. 5. Zip up the LogFile.PML and upload it to WeTransfer - Send Large Files & Share Photos Online - Up to 2GB Free and provide the link. 6. Upload also the latest CBS log for the time stamps.
A A7tech Active member Joined Jul 18, 2024 Posts 38 Jul 29, 2024 #23 Even while zipped, the file size is significantly larger than the free limit on WeTransfer. Do you have any other way I can share the logfile.pml? CBS log attached. Attachments CBS.zip 13.9 MB · Views: 2
Even while zipped, the file size is significantly larger than the free limit on WeTransfer. Do you have any other way I can share the logfile.pml? CBS log attached.
Maxstar Windows Update Moderator, Security Analyst Staff member Joined Aug 16, 2015 Posts 13,383 Location The Netherlands Jul 29, 2024 #24 How big is the zipped file? Please try Internxt Send – Securely Send Large Files for Free with an 5GB limit Or Fast & Simple File Transfers with 6GB limit
How big is the zipped file? Please try Internxt Send – Securely Send Large Files for Free with an 5GB limit Or Fast & Simple File Transfers with 6GB limit
A A7tech Active member Joined Jul 18, 2024 Posts 38 Jul 29, 2024 #25 Disregard, I must have highlighted the wrong thing. I was able to get the file uploaded to Wetransfer: Logfile.zip
Disregard, I must have highlighted the wrong thing. I was able to get the file uploaded to Wetransfer: Logfile.zip
Maxstar Windows Update Moderator, Security Analyst Staff member Joined Aug 16, 2015 Posts 13,383 Location The Netherlands Jul 30, 2024 #26 Hi, Please open an elevated prompt, run the following command and post the result. Code: fsutil resource setautoreset true C:\
Hi, Please open an elevated prompt, run the following command and post the result. Code: fsutil resource setautoreset true C:\
A A7tech Active member Joined Jul 18, 2024 Posts 38 Jul 30, 2024 #27 Operation completed successfully.
Maxstar Windows Update Moderator, Security Analyst Staff member Joined Aug 16, 2015 Posts 13,383 Location The Netherlands Jul 30, 2024 #28 Hi, Great, please run also the following command in an elevated prompt and post the result. Code: fsutil transaction list
Hi, Great, please run also the following command in an elevated prompt and post the result. Code: fsutil transaction list
A A7tech Active member Joined Jul 18, 2024 Posts 38 Jul 30, 2024 #29 I ran the prompt and nothing happened. No result.
Maxstar Windows Update Moderator, Security Analyst Staff member Joined Aug 16, 2015 Posts 13,383 Location The Netherlands Jul 30, 2024 #30 That looks promising, so please do the following first. Click the Start button and in the search box, type Command Prompt When you see Command Prompt on the list, right-click on it and select Run as administrator. When command prompt opens, copy and paste the following command into it, press enter afterwards. Code: chkdsk Wait for this to complete. Download ListChkdskResult.exe and save it on your desktop. Rightclick ListChkdskResult.exe and select Run as administrator. Notepad will open the file ListChkdskResult.txt on completion. (This logfile ListChkdskResult.txt is also saved on your desktop.) Post the logfile ListChkdskResult.txt as attachment in your next reply.
That looks promising, so please do the following first. Click the Start button and in the search box, type Command Prompt When you see Command Prompt on the list, right-click on it and select Run as administrator. When command prompt opens, copy and paste the following command into it, press enter afterwards. Code: chkdsk Wait for this to complete. Download ListChkdskResult.exe and save it on your desktop. Rightclick ListChkdskResult.exe and select Run as administrator. Notepad will open the file ListChkdskResult.txt on completion. (This logfile ListChkdskResult.txt is also saved on your desktop.) Post the logfile ListChkdskResult.txt as attachment in your next reply.
A A7tech Active member Joined Jul 18, 2024 Posts 38 Jul 30, 2024 #31 Looks clean. Results posted. Attachments ListChkdskResult.txt 6.9 KB · Views: 2
Maxstar Windows Update Moderator, Security Analyst Staff member Joined Aug 16, 2015 Posts 13,383 Location The Netherlands Jul 30, 2024 #32 Please run the following DISM command again to see if it still fails with error: 6801. If it fails attach a new copy of the CBS log. Code: DISM /online /cleanup-image /RestoreHealth
Please run the following DISM command again to see if it still fails with error: 6801. If it fails attach a new copy of the CBS log. Code: DISM /online /cleanup-image /RestoreHealth
A A7tech Active member Joined Jul 18, 2024 Posts 38 Jul 30, 2024 #33 It failed with that error. CBS attached. Attachments CBS.zip 12.3 MB · Views: 3
Maxstar Windows Update Moderator, Security Analyst Staff member Joined Aug 16, 2015 Posts 13,383 Location The Netherlands Jul 30, 2024 #34 Please run the DISM command again with Process Monitor running. Capture Process Monitor Trace 1. Download and run Process Monitor. Leave this running while you perform the next steps. 2. Run DISM again just like you have in the past. 3. Stop Process Monitor a minute or two after DISM failed. You can simply do this by clicking the capture icon (CTRL +E) on the toolbar as shown below. 4. Select the File menu...Save... and save the file to your desktop. This is likely the default location. The name (unless changed) will be LogFile.PML. This is fine. 5. Zip up the LogFile.PML and upload it to WeTransfer - Send Large Files & Share Photos Online - Up to 2GB Free and provide the link. 6. Upload also the latest CBS log for the time stamps.
Please run the DISM command again with Process Monitor running. Capture Process Monitor Trace 1. Download and run Process Monitor. Leave this running while you perform the next steps. 2. Run DISM again just like you have in the past. 3. Stop Process Monitor a minute or two after DISM failed. You can simply do this by clicking the capture icon (CTRL +E) on the toolbar as shown below. 4. Select the File menu...Save... and save the file to your desktop. This is likely the default location. The name (unless changed) will be LogFile.PML. This is fine. 5. Zip up the LogFile.PML and upload it to WeTransfer - Send Large Files & Share Photos Online - Up to 2GB Free and provide the link. 6. Upload also the latest CBS log for the time stamps.
A A7tech Active member Joined Jul 18, 2024 Posts 38 Jul 30, 2024 #36 CBS attached. Attachments CBS.zip 12.3 MB · Views: 3
Maxstar Windows Update Moderator, Security Analyst Staff member Joined Aug 16, 2015 Posts 13,383 Location The Netherlands Jul 30, 2024 #37 Please run the following fix. Step 1. Warning: This fix was written specifically for this system. Do not run this fix on another system. Save any work you have open, and close all programs. Download the attachment SFCFix.zip and save it to your desktop. Drag the SFCFix.zip file over the SFCFix.exe executable and release it. SFCFix will launch, let it complete. Once done, a file will appear on your desktop, called SFCFix.txt. Post the logfile (SFCFix.txt) as attachment in your next reply. Step 2. Afterwards reboot the server and run the following DISM command again! If it fails attach a new copy of the CBS log. Code: DISM /online /cleanup-image /RestoreHealth Attachments SFCFix.zip 9.5 KB · Views: 3
Please run the following fix. Step 1. Warning: This fix was written specifically for this system. Do not run this fix on another system. Save any work you have open, and close all programs. Download the attachment SFCFix.zip and save it to your desktop. Drag the SFCFix.zip file over the SFCFix.exe executable and release it. SFCFix will launch, let it complete. Once done, a file will appear on your desktop, called SFCFix.txt. Post the logfile (SFCFix.txt) as attachment in your next reply. Step 2. Afterwards reboot the server and run the following DISM command again! If it fails attach a new copy of the CBS log. Code: DISM /online /cleanup-image /RestoreHealth
A A7tech Active member Joined Jul 18, 2024 Posts 38 Jul 30, 2024 #38 Failed again. Both logs attached. Attachments SFCFix.txt 21.7 KB · Views: 1 CBS.zip 12.3 MB · Views: 3
Maxstar Windows Update Moderator, Security Analyst Staff member Joined Aug 16, 2015 Posts 13,383 Location The Netherlands Jul 30, 2024 #39 Hmm, which (third party) security software is running on this server?
A A7tech Active member Joined Jul 18, 2024 Posts 38 Jul 30, 2024 #40 Currently, Emsisoft. It's a bundled software with our MSP package. Prior to this, it was SentinelOne, but it looks to be removed from the last IT company that was on here.
Currently, Emsisoft. It's a bundled software with our MSP package. Prior to this, it was SentinelOne, but it looks to be removed from the last IT company that was on here.