[SOLVED] A Conexant audio device could not be found ...

[relztrah]

I get this every time I boot up. I followed the YouTube instructions and disabled CxUtilSvc in Services, but it still pops up. Any ideas?

 

[Corday]

Look in your Device Manager. If the driver isn't there, download it from HP. It's better than the MS generic one

 

[relztrah]

Thanks, but I don't see any Conexant driver among the audio driver options. Am I missing something?

 

[Corday]

Where are you looking?

EDIT: Run the audio troubleshooter.

EDIT #2: If the sound is OK, go into the Control panel> Programs & Features and delete anything Conexant there. If nothing, back up Registry and search there. You might have to research other names since Conexant changed hands a few times.

 

[relztrah]

I see a Conexant audio app and click Uninstall, but it does not appear in the uninstall wizard.

 

[Corday]

Did you right click the app?

 

[Corday]

You're in the wrong place. Re-read Post #4.

 

[xilolee]

MS update catalog: Conexant MEDIA 8.65.220.80 - Architecture: AMD64 - 15th July 2021

 

[relztrah]

This is what I see when I attempt to uninstall from the Control Panel. I have downloaded and installed all Conexant drivers I can find and I continue to get the same popup notification when I boot up. Maybe I just have to live with it.

 

[xilolee]

Has this computer got a manufacturer, a model, an OS?
Could you make a speccy snapshot and/or save a msinfo32 log (and post them here)?

 

[Corday]

Try again. You should see this if you chose Programs & Features.

 

[relztrah]

The laptop is a HP model 14-cf0013dx running windows 10. Pro N version 22H2. The msinfo32 log is attached.

 

[xilolee]

Welcome to Software and Drivers for HP Notebook - 14-cf0013dx

New bios available: F.80 Rev.A - Dec 4, 2024
Audio drivers show: 6.0.9054.1 Rev.C - Dec 5, 2020
Conexant is not present.

Uninstall every conexant audio drivers or conexant audio software.

 

[relztrah]

Thanks to all. Amazingly, the notification is gone! I think what I had failed to do was to do delete the files in C:\Program Files\Conexant\ and C:\Program Files (x86)\Conexant\. Whether it was that or some other step previously mentioned that I either didn't follow or overlooked, that annoying popup is now gone for good. I tested the audio and it's working fine. I'll made a donation in appreciation of your help.