0x113_19_nvlddmkm!unknown_function

gshadowz

gshadowz

Active member
Joined
Jan 18, 2025
Posts
34
Context:
So here I'm back again. Because the last thread was mark as "Solved" as i think this problem has DONE (never got BSOD again in more than 1 week), But this week i got 6 BSOD in a row when playing all games that i have. Now i provide the Video when the problem happen for better understand about my problem. I will just copy paste my Q&A from previous thread as my system and problem is still the same one


Link to the Video of this problem and other Support files for this case: Google Drive - NVIDIA



Q: A brief description of your problem (but you can also include the steps you tried)
A: When I'm playing a games, my main monitor (Xiaomi G34WQi) and main laptop monitor is flashing and turn into blank screen, then the laptop monitor is turn back on and pop up of "Unsupported Graphics Card" or something is popped up.
I've encountered this issue last year and still consist until now, sometimes the issue doesn't happen, but sometimes it happens. If the Unsupported graphics card is popped up, when i try to the device manager and click "Scan for Hardware Changes" it immediately trigger BSOD with error code VIDEO_DXGKRNL_FATAL_ERROR.

I've tried everything i found on the internet to fix this issue like uninstall with DDU, underclock the GPU, installing the newest and even oldest graphics version before this problem occur, it doesn't change anything, the problem still occur and it's annoying. My games is very likely a light game. The game is All HoYoVerse Games except Tears of Themis, Wuthering Waves, Girls Frontline 2: Exilium, Back 4 Blood. I've never play any AAA games, my graphics settings on the game is also medium to low and i play on 1920x1080 windowed mode even my display is 2K.

I've also tried to ask the NVIDIA Driver Support the support said
"
I looked at the mini-dmp file you shared. The dmp file shows error:

0x113_19_nvlddmkm!unknown_function

This error code means the notebook tried to send a device removal request on a GPU that doesn’t support surprise removal.
"

after the support replied, i replied about the solution but never got any reply after that.


Q: System Manufacturer?
A: Acer


Q: Laptop or Desktop?
A: Laptop


Q: Exact model number (if laptop, check label on bottom)
A: Acer Predator Helios 300 PH315-54-724L


Q: OS ? (Windows 11, 10, 8.1, 8, 7, Vista)
A: Windows 11 Pro 24H2


Q: x86 (32bit) or x64 (64bit)?
A: x64


Q: What was original installed OS on system?
A: Windows 10 Home Single Language


Q: Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)?
A: Full Retail (I've bought new code for upgrading into Pro edition)


Q: Age of system? (hardware)
A: Around 3 Years (Bought 28 December 2021)


Q: Age of OS installation?
A: Around 1 Year? because i re-install my OS


Q: Have you re-installed the OS?
A: Before this problem happen i reinstall my OS for wiping any hidden data because my SSD was so full at that time, but after this problem occur I've never do any OS re-installation


Q: CPU
A: Intel i7-11800H


Q: RAM (brand, EXACT model, what slots are you using?)
A: In the slot 1 was default from manufacturer which is SAMSUNG, and in the slot 2 was aftermarket which is SK Hynix. You can see the CPU-Z Image for details in the link i attach below
RAM Detail : RAM Detail Images


Q: Video Card
A: NVIDIA GeForce RTX 3060 Laptop 105W TGP


Q: Is driver verifier enabled or disabled?
A: I don't know what answer to answer this, but i think I've never touch anything name driver verifier so i think it is enabled?


Q: What security software are you using? (Firewall, antivirus, antimalware, antispyware, and so forth)
A: No third party antivirus, i only use Windows Defender and Windows Firewall


Q: Are you using proxy, vpn, ipfilters or similar software?
A: I only install Cloudflare WARP 1.1.1.1, but it is off and i only used it when i want to see the website that my ISP is block e.g Reddit.


Q: Are you using Disk Image tools? (like daemon tools, alcohol 52% or 120%, virtual CloneDrive, roxio software)
A: I think No, never heard of that software or install it


Q: Are you currently under/overclocking? Are there overclocking software installed on your system?
A: No I'm not underclocking my system as an attempt to solve this issue. But have MSI Afterburner installed


Retrieve System Information, using Speccy

http://speccy.piriform.com/results/0TVNjt27rrGBZzc2pzCAEiY
 

Attachments

So, the problem has not been solved?
Try to uninstall intel queencreek:
Read More:
 
xilolee said:
So, the problem has not been solved?
Try to uninstall intel queencreek:
Read More:
Click to expand...
Okay, I've removed the Intel(R) Computing Improvement Program that has something to do with QUEENCREEK. I'll try playing the game and see if there's any error and BSOD's like in the Video
 
xilolee said:
So, the problem has not been solved?
Try to uninstall intel queencreek:
Read More:
Click to expand...
And...... i just got the error when playing a game and BSOD when clicking "Scan for Hardware Changes" in Device Manager. Here is the SysnativeFilesCollection
 

Attachments

You are using nvidia "Driver Version: 32.0.15.5599", i.e. nvidia (game ready or studio) driver 555.99, Release Date: Tue Jun 04, 2024.
I'm not sure where you got it...
The version provided by acer is 30.0.15.1274, but you don't want to use this version (it seems).
Try the latest ones:
- GeForce Game Ready Driver 572.16: GeForce Driver Results | NVIDIA
- NVIDIA Studio Driver 572.16: GeForce Driver Results | NVIDIA
 
xilolee said:
You are using nvidia "Driver Version: 32.0.15.5599", i.e. nvidia (game ready or studio) driver 555.99, Release Date: Tue Jun 04, 2024.
I'm not sure where you got it...
The version provided by acer is 30.0.15.1274, but you don't want to use this version (it seems).
Try the latest ones:
- GeForce Game Ready Driver 572.16: GeForce Driver Results | NVIDIA
- NVIDIA Studio Driver 572.16: GeForce Driver Results | NVIDIA
Click to expand...
I got the NVIDIA Driver 555.99 from Official NVIDIA Driver Download, I'm using that version because that is the version before this problem happen.

I also remembering something just now, when i goes to the repair store to regular maintenance around July 2024, the store clerk was said my laptop can have upgraded video BIOS for my GPU. So my GPU performance would go up and i said yes to it, so my vBIOS for the GPU was updated to new version or something like that.

The reason i didn't use the Driver version from acer is i have some project using GPU and Docker, when i try using the Acer version. The docker said my GPU Driver was outdated. Also when i trying using the Acer version (it was before i asking again), it was same give Error and BSOD. Updating to the latest driver version also give the same error and BSOD. It's like hardware problem but i don't know what issue causing it because as you can see in the Video i provided my temperature and etc is normal (below 85 Degree Celcius when the max is 87 degree).
 
xilolee said:
Did you try the latest version (30 january)?
Click to expand...
i have to try it for the very latest GPU driver, the last one i try was before the 30 january version. Let me try upgrade it first and give the update to you. Also i got error and BSOD again when playing a game. Here is the SysnativeFileCollection
 

Attachments

xilolee said:
Try both (First the game ready driver, later the studio driver).
Click to expand...
Okay rn i'm using the latest version of game ready driver, if the BSOD occurs again I'm trying the studio one. But what if all two give BSOD? so it is my hardware then?
 
gshadowz said:
i just got the error when playing a game
Click to expand...
What game? Or is it all games?

Also, try utilizing DDU to completely uninstall the Nvidia driver.

xrobwx71

Thread 'Utilizing DDU Display Driver Uninstaller Properly'

First and foremost please have a valid backup of your Hard Drive.
At the very least, create a restore point but I wouldn't rely on that alone. A backup image of the drive is best.

I have used DDU Display Driver Uninstaller to fix some serious issues with video drivers (Nvidia or AMD) and some audio (Realtek) drivers in the past. What it does is remove every remnant of the current drivers and gives you a completely clean slate regarding video or audio drivers.

Create a restore point!

You will need to run it in safe mode. How to start Safe Mode!


Some direction from the DDU site:

Recommended usage

  • You MUST...
  • Thanks

Use NVCleaninstall to install the newest Nvidia driver. Choose the driver only, no GeForce Experience or telemetry.


NVCI1.webpNVCI2.webpNVCI3.webpNVCI4.webpNVCI5.webp
 
xrobwx71 said:
What game? Or is it all games?

Also, try utilizing DDU to completely uninstall the Nvidia driver.

xrobwx71

Thread 'Utilizing DDU Display Driver Uninstaller Properly'

First and foremost please have a valid backup of your Hard Drive.
At the very least, create a restore point but I wouldn't rely on that alone. A backup image of the drive is best.

I have used DDU Display Driver Uninstaller to fix some serious issues with video drivers (Nvidia or AMD) and some audio (Realtek) drivers in the past. What it does is remove every remnant of the current drivers and gives you a completely clean slate regarding video or audio drivers.

Create a restore point!

You will need to run it in safe mode. How to start Safe Mode!


Some direction from the DDU site:

Recommended usage

  • You MUST...
  • Thanks

Use NVCleaninstall to install the newest Nvidia driver. Choose the driver only, no GeForce Experience or telemetry.


View attachment 115900View attachment 115901View attachment 115902View attachment 115903View attachment 115904
Click to expand...
It's all games that i play. It only occurs when i playing a game, but when I'm not playing any game, this problem never occurs.
I'm always using DDU in safe mode when install and uninstalling the graphics drivers. For installing the graphics driver after uninstalling it with DDU, i got the driver from official NVIDIA site. And when installing, i choose the "Graphics Driver only" option not the "Graphics Driver and NVIDIA App" option.
 
Just got the error and BSOD like in the Video again when using the latest version of Studio Driver. Here is the SysnativeFileCollection.
I'm tired of this problem to be honest lmao, this is really annoying.
 

Attachments

On some laptops, where it's common to find the iGPU and dGPU cooperating in displaying anything, the graphics drivers (both) are often customised, for power-saving or operability reasons. The generic drivers from Intel/AMD/Nvidia typically do not contain these customisations. Often that doesn't make much of a difference, except perhaps for lower battery life and/or some graphics switching features not working as expected, but sometimes these generic drivers can cause crashes and even BSODs.

In situations like this I always recommend uninstalling both graphics drivers and installing the graphics drivers from the laptop vendor's website. If it's stable with those drivers than the issues you're seeing are most likely due to the generic drivers not containing the necessary customisations.
 
ubuysa said:
On some laptops, where it's common to find the iGPU and dGPU cooperating in displaying anything, the graphics drivers (both) are often customised, for power-saving or operability reasons. The generic drivers from Intel/AMD/Nvidia typically do not contain these customisations. Often that doesn't make much of a difference, except perhaps for lower battery life and/or some graphics switching features not working as expected, but sometimes these generic drivers can cause crashes and even BSODs.

In situations like this I always recommend uninstalling both graphics drivers and installing the graphics drivers from the laptop vendor's website. If it's stable with those drivers than the issues you're seeing are most likely due to the generic drivers not containing the necessary customisations.
Click to expand...
xrobwx71 said:
What game? Or is it all games?

Also, try utilizing DDU to completely uninstall the Nvidia driver.

xrobwx71

Thread 'Utilizing DDU Display Driver Uninstaller Properly'

First and foremost please have a valid backup of your Hard Drive.
At the very least, create a restore point but I wouldn't rely on that alone. A backup image of the drive is best.

I have used DDU Display Driver Uninstaller to fix some serious issues with video drivers (Nvidia or AMD) and some audio (Realtek) drivers in the past. What it does is remove every remnant of the current drivers and gives you a completely clean slate regarding video or audio drivers.

Create a restore point!

You will need to run it in safe mode. How to start Safe Mode!


Some direction from the DDU site:

Recommended usage

  • You MUST...
  • Thanks

Use NVCleaninstall to install the newest Nvidia driver. Choose the driver only, no GeForce Experience or telemetry.


View attachment 115900View attachment 115901View attachment 115902View attachment 115903View attachment 115904
Click to expand...
xilolee said:
Try both (First the game ready driver, later the studio driver).
Click to expand...
Thanks to all staff, administrators, and moderators who have helped me.

I have chatted with a technician for early diagnosis and make a schedule to check my laptop. The technician said my GPU is in a weak condition(?) because when they saw my video, they said
"It seems like your GPU is in weak condition, because from what I see, the GPU seems to be disconnected from the motherboard when running intensive tasks that depend on the GPU such as gaming, mining, etc., the disconnection is what causes the BSOD. But for light tasks such as office, coding, or others, everything is fine".

I think i got bad batch of laptop because I'm always maintain my laptop regularly, and that was sucks because it happens when the warranty has been expire not long ago at 30 December 2024.

The technician also said that maybe you can re-install windows first to see if the problem has gone and the re-install is done today by myself and the problem is still persist, so i think it the culprit is my GPU. The conclusion to this issue is either i bought a new laptop or just stick to this laptop but can't play a games that use to much GPU utilization.
 
I think they mean that the dGPU is faulty. Light tasks will use the iGPU, games etc. require the dGPU - and that seems to be faulty they're saying. Either that, or you're using incompatible generic graphics drivers, as mentioned above.

Given what you've been told I urge you to use DDU to uninstall the two graphcis drivers and install those from the vendor's website. See whether they are stable. It will save you a lot of time and trouble sending it back.
 
ubuysa said:
I think they mean that the dGPU is faulty. Light tasks will use the iGPU, games etc. require the dGPU - and that seems to be faulty they're saying. Either that, or you're using incompatible generic graphics drivers, as mentioned above.

Given what you've been told I urge you to use DDU to uninstall the two graphcis drivers and install those from the vendor's website. See whether they are stable. It will save you a lot of time and trouble sending it back.
Click to expand...
I have tried the NVIDIA one using the version that come from the acer support as my vendor before i make this new thread and the issue is still persist, but for intel i think the version is same like in the vendor?, because everytime intel Arc Graphics Software make an update to my intel driver, it always got revert back by windows update
 
OK, in that case it most likely is a faulty dGPU because it absolutely should work with the vender supplied drivers.
 
I dont know why but my previous answer was deleted, i had the exact same problem as you with a gtx 4050 and tired everything, the thing that worked for me and no BSOD until now even when using pc at full potentiel was removing the battery and put it back to reset the BIOS memory.
 

Has Sysnative Forums helped you? Please consider donating to help us support the site!

Back
Top