[SOLVED] [10v1909] DPC/ISR high latency unknown cause. FIX: I updated the BIOS to new version 7B86vH6

[xilolee]

Let's try to stop and disable intel drivers that shouldn't be enabled because you have an AMD system.

From an elevated command prompt, launch this command:

sc stop intelpep && sc stop intelta && sc config intelpep start= disabled && sc config intelta start= disabled

Report the result here.

 

[IncrociatoreX]

Let's try to stop and disable intel drivers that shouldn't be enabled because you have an AMD system.

From an elevated command prompt, launch this command:

sc stop intelpep && sc stop intelta && sc config intelpep start= disabled && sc config intelta start= disabled

Report the result here.

translation: ControlService operations not "done"(?)
requested control is not valid .....

 

[xilolee]

Re-try with these two separated commands:

sc config intelpep start= disabled
sc config intelta start= disabled

Report the result here.

 

[IncrociatoreX]

Re-try with these two separated commands:

sc config intelpep start= disabled
sc config intelta start= disabled

Report the result here.

First done, second no

 

[xilolee]

It seems "Servizio di telemetria Intel(R)" (Intel Telemetry service) is Intelta(.sys)... Let's re-try:

sc config telemetry start= disabled

 

[IncrociatoreX]

sc config telemetry start= disabled

Operation done with success, stutters may occour after some hours, so i can't test right now.

 

[xilolee]

Operation done with success, stutters may occour after some hours, so i can't test right now.

Ok, but you should reboot.

 

[IncrociatoreX]

Ok, but you should reboot.

My life is made of reboots lol. Jokes aside, thank you for all the help @xilolee, are you italian? (from your location).

 

[IncrociatoreX]

Ok, but you should reboot.

This morning from latencymon right after start-up. I can trigger this latency usually (not always) when i run a program but they can occour randomly too.

 

[xilolee]

Any news?

 

[IncrociatoreX]

Any news?

This morning i tried to clear CMOS, i know it's useless but i don't know what to do anymore.
Other screenshots from latencymon of 18/04.

 

[xilolee]

There's a new chipset driver in your motherboard support webpage (16 apr 20).

 

[IncrociatoreX]

There's a new chipset driver in your motherboard support webpage (16 apr 20).

It's actually the installer for Radeon GPU chipset. I Did not found chipset drivers, but i have installed them from amd site (B450) https://www.amd.com/en/support/chipsets/amd-socket-am4/b450

 

[xilolee]

Which USB ports are your mouse and keyboard connected to?
(Chissà se c'ho preso )
I saw you have six ports: 2 are 2.0 type a on the left, 2 are 3.2 gen1 type a (controlled by chipset?) over the HDMI port, 2 are 3.2 gen2 type a (controlled by CPU?) under the Lan/RJ45/ethernet port.

Are they connected with a USB cable or are they wireless? Or other?

 

[IncrociatoreX]

Which USB ports are your mouse and keyboard connected to?
(Chissà se c'ho preso )
I saw you have six ports: 2 are 2.0 type a on the left, 2 are 3.2 gen1 type a (controlled by chipset?) over the HDMI port, 2 are 3.2 gen2 type a (controlled by CPU?) under the Lan/RJ45/ethernet port.

Are they connected with a USB cable or are they wireless? Or other?

I have tried different usb ports for them, both wired. Do you suggest specific ports for them?
I have encountered a crash with reboot yesterday, crackling sound for couple of seconds and then reboot, no dump generated btw.
(p.s. sono veramente disperato, specialmente ora in quarantena)

 

[xilolee]

Not sure... To me, it seems they are currently connected to USB 3.2 gen1, over the HDMI port... But I could be wrong.
I'd try the USB 2.0 ports (the black ones, on the left).
Better again if you can try another mouse.

 

[IncrociatoreX]

Not sure... To me, it seems they are currently connected to USB 3.2 gen1, over the HDMI port... But I could be wrong.
I'd try the USB 2.0 ports (the black ones, on the left).
Better again if you can try another mouse.

No luck again
I'm trying to test specific softwares that could trigger the issue. Is it a good idea?

 

[xilolee]

What software?
Try to switch game boost and a-xmp off (in the bios).

 

[IncrociatoreX]

What software?
Try to switch game boost and a-xmp off (in the bios).

game boost never activated, tried xmp off. Apps like whatsapp desktop, steam and others. I already know about programs that could cause issues, like msi dragon center, but neved used.
System crashed again this morning(crackling sound then reboot, no dump generated).
Is There's a way to investigate?
Before all tries, tweaks and "desperation", system never cashed like that. I'm going to wait new windows build for the 4th format and then pray ahahahah

 

[xilolee]

Did the screen flicker just right before the crash?
I had that problem in the past and it was my PSU fan blocked. I.e., overheating PSU.
Check all fans (and temperatures in BIOS, system monitor).

Before you check that, launch these commands from an elevated command prompt:

wmic pagefileset where name="C:\\pagefile.sys" delete
powercfg /h off