[SOLVED] 2012R2 monthly CU fails with 80073712

[OllieT]

Hello again, I've run the fix and have attached the logs.

Thanks a lot

Ollie

 

[PeterJ]

Step 1:
Provide the Components Hive
1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again. Note: If you find that you need to reboot and are unable to because this is a server then try Option#2 below.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to Gofile or WeTransfer and just provide the link here.

---

Option#2 (only if you are unable to follow the previous instructions)

• Please download the Freeware RegBak from here: Acelogix Software - Download products
  You will find it at the bottom of the page that the link brings you to.
• Go ahead and install this program and accept all the defaults. After the last install screen the program should open.
• Click the New Backup button. Accept the defaults and simply click Start.
• When it says Finished successfully, click the Close button.
• This will bring you back to the main screen of the program. You will see one entry in this list with the date that you did it. Right-click on this line-item and select Explore Backup...
• This will bring you into the folder where the backup was made. You should see a Users folder and a Windows folder along with a couple other files. Double-click on the Windows folder to open it. Then open the System32 folder and then config folder. You should see around 6 files in here, one of which is named COMPONENTS.
• Copy the COMPONENTS file to your Desktop. If the COMPONENTS file does not exist, please fetch it instead from C:\Windows\System32\config\COMPONENTS.
• Now right-click on the COMPONENTS file that is on your desktop and select Send to > Compressed (zipped) folder.
• Then please upload the zip file (COMPONENTS.zip) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are Gofile or WeTransfer and then just provide the link in your reply.
• You can close any open windows you have as well as the RegBak program now.

Step 2:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

1. Download the attachment fixlist.txt and save it to your desktop.
2. Right-click on FRST64.exe and select "Run as administrator".
3. Press the Fix button.
4. The tool will now process fixlist.txt.
5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
7. Attach the logfile Fixlog.txt to your next reply.

Step 3:

• Double-click ComponentsScanner.exe and click Yes on the UAC (User Account Control) prompt which appears.
• Follow the on-screen instructions. If prompted to perform any repairs, press Y to agree.
• Once complete, a report will be saved to your desktop called ComponentsScanner.txt.
• Attach that file to your next reply.

 

[OllieT]

Thanks again Peter, sorry for the delay - been a long weekend here.

Cheers

Ollie

 

[PeterJ]

The ComponentsScanner log is clean.
Just a question: Did you ran the fix at Step 2 in my previous post twice ?

 

[OllieT]

Hi Peter

No I don't think so (not deliberately!), it did say it was updating itself - is it possible that it will automatically do the fix if it starts with a fixlist.txt in the Desktop folder? It restarted itself due to the update is all. Anyway, does that mean I can try the update again?

Thanks a lot (again)

Ollie

 

[PeterJ]

No I don't think so (not deliberately!),

Ok. I was just curious.

Anyway, does that mean I can try the update again?

Yes please.

 

[OllieT]

Hi Peter

Sorry for the delay, I was on holiday. Unfortunately the update failed with this error



Can you let me know please if you need further info/logs?

Many thanks again

Ollie

 

[PeterJ]

Copy the file C:\Windows\Logs\CBS\cbs.log to your desktop.
Zip the copied file and attach the zipped cbs.log to your next reply.

 

[OllieT]

Thanks Peter, log file attached.

Ollie

 

[PeterJ]

Export registry as hive

• Click on the Start button and in the search box, type regedit
• When you see regedit on the list, right-click on it and select Run as administrator.
• When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide\Winners
  
  
• Once selected, click File > Export....
• Change the Save as type: to Registry Hive Files (*.*).
• Name this file Winners (with no file extension) and save it to your Desktop.
• Right-click on the saved file and choose Send To -> Compressed (zipped) Folder.
• Attach the .ZIP file to your next post.
• If the file is too large to upload here, please upload to Gofile or WeTransfer and just provide the downloadlink here.

 

[OllieT]

Thanks again, attached.

Ollie

 

[PeterJ]

Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

1. Download the attachment fixlist.txt and save it to your desktop.
2. Right-click on FRST64.exe and select "Run as administrator".
3. Press the Fix button.
4. The tool will now process fixlist.txt.
5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
7. Attach the logfile Fixlog.txt to your next reply.

Step 2:
Restart the machine.
Try to install the failing update again and report the result.
If it fails, copy the file C:\Windows\Logs\CBS\cbs.log to your desktop.
Zip the copied file and attach the zipped cbs.log to your next reply.

 

[OllieT]

Hi Peter, looking at the fixlog.txt I'm not sure if it did anything. I tried rerunning the update and it failed again, I've attached both files and here is a screenshot of the registry key.


Thanks a lot

Ollie

 

[PeterJ]

Sorry, I forgot something in the fix. I corrected the attachment in message #32.
Please redo the instructions in message #32.

 

[OllieT]

Hi Peter, the update failed again unfortunately - I've attached the logs.

Thanks a lot

Ollie

 

[PeterJ]

Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

1. Download the attachment fixlist.txt and save it to your desktop.
2. Right-click on FRST64.exe and select "Run as administrator".
3. Press the Fix button.
4. The tool will now process fixlist.txt.
5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
7. Attach the logfile Fixlog.txt to your next reply.

Step 2:
Restart the machine.
Try to install the failing update again and report the result.
If it fails, copy the file C:\Windows\Logs\CBS\cbs.log to your desktop.
Zip the copied file and attach the zipped cbs.log to your next reply.

 

[OllieT]

Hi Peter

Apologies that I didn't come back to confirm. The problem was resolved. Thanks you so much for all your help, it is much appreciated. I've donated to the site to help out with your costs.

Thanks again

Ollie

 

[PeterJ]

Your welcome and thanks for the donation.

Take care.