[SOLVED] [7SP1Home Premiumx64] Update KB4088875 fails with error code 80073701

[SleepyDude]

Hi,

Please confirm that you run the FRST Search immediately after the dism... command?

 

[RossUK]

Yes. I followed your instructions exactly.
Ran dism command
Closed all windows
Ran FRST64

 

[SleepyDude]

Ok. Can you try the following to confirm the result please.

1. Click your Start button and choose Control Panel.
2. In the upper right corner ensure the View by: is set to Category.
3. Select the Programs group.
4. Click the Turn Windows features on or off link. This will bring up the Windows Features dialog. Wait until this dialog populates with information.
Note: This loads your components hive which is what we want. Please keep this dialog open while you repeat the Search using FRST like you did before.

After the Search you can close the Windows Features window.

 

[RossUK]

I've done as you ask and uploaded the results.
From your instructions I wasn't sure if I should also run the dsim command before FRST - so I did.
SearchReg.txt - Google Drive

 

[SleepyDude]

Hi,

Lets remove the update...

FRST Fix

!!! WARNING !!! The following fix is only relevant for this system and no other, running the script on another computer will not work and may cause problems...

• View attachment Fixlist.txt
• Download the file above and save it to the Desktop as fixlist.txt
  (It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work!)
• Execute FRST/FRST64 right click on the icon
  
  and choose Run as Administrator. Make sure all other windows are closed.
  
  
• Press the Fix button just once and Wait. After the fix the system needs to restart if the tool does not request it please Restart the computer.
• The tool will make a log (Fixlog.txt) on the same location as FRST/FRST64 please post it in your next reply.

 

[RossUK]

Problem!
Would you believe it - FRST64 stopped working.

Crash details:-

Problem signature:
Problem Event Name: APPCRASH
Application Name: FRST64.exe
Application Version: 14.3.2018.0
Application Timestamp: 5aa95005
Fault Module Name: FRST64.exe
Fault Module Version: 14.3.2018.0
Fault Module Timestamp: 5aa95005
Exception Code: c0000005
Exception Offset: 0000000000024d75
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057
Additional Information 1: 5a0a
Additional Information 2: 5a0a4386ab946748bba856e9d120490a
Additional Information 3: abf4
Additional Information 4: abf4b11b33d1acbbb469ea260ae78061

It looks to have got most of the way through the file before it crashed.
Fixlog Fixlog.txt - Google Drive

I have not yet re-started the computer.

I won't attempt to re-run Fixlist unless instructed

 

[SleepyDude]

Hi,

Try to boot Windows in Safe Mode and run the fix.

 

[RossUK]

Good news.
FRST has processed the file and here are the results.
Fixlog - Fixlog.txt - Google Drive

 

[RossUK]

Even better news, I have now run Update KB4088875 and it has successfully installed.

Many, many thanks for your patience and diligence. Feel free to mark this problem as solved.

 

[SleepyDude]

Good news indeed :) Thank You.

You are welcome.