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[7SP1Pro x64] On Screen Keyboard (OSK) not starting

satrow said:
Have you checked which process calls the 'Could not start On-screen keyboard' error when the Cryptographic Service is running?

Can you run MSInfo32 and click through each of the subcategories to ensure they populate (some might not load, depending on your PC configuration) and then Save As MSInfo32.NFO. Zip that (right-click > Send to > Compressed folder) and attach the zip to a Reply.

[The earlier Dependency Walker errors are a red herring, it looks like the 'missing' files are Windows RT alternatives, my PC threw the same errors and OSK works fine.]
Click to expand...

Here you go.
 

Attachments

Can you check Windows Error Reporting, the final category in MSInfo, I was expecting to see at least the Explorer crash reports.

There are some outsider possibilities loaded but first try turning off WinPatrol.
 
satrow said:
Can you check Windows Error Reporting, the final category in MSInfo, I was expecting to see at least the Explorer crash reports.

There are some outsider possibilities loaded but first try turning off WinPatrol.
Click to expand...

Hi Satrow,

No, nothing in the Error reporting catagory when opened up again.
Windows Error reporting service is set to Manual (Default)
Turned off Win Patrol and no change.

Magdalene
 
Shame, it felt very much like the kind of 'silent' block/kill that WinPatrol would do. Maybe go a step further and temporarily prevent WP from loading with Windows and reboot, then try to run (you guessed it) OSK?

I'll have another think on the other possibilities, the chances of any them causing this problem seem incredibly slim though, maybe time to revisit Avast and do a full uninstall of it to test first as it still feels more like security software interference - SuperAntiSpyware is another possibility, there might be *something* still loading from that.
 
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plodr said:
See if a portable app, On Screen keyboard works
On-Screen Keyboard Portable | PortableApps.com - Portable software for USB, portable and cloud drives
Just keep it in a folder on your desktop and see if it works.

I'd test it but my osk is working and if it depends on that, it would work on all our computers.

Also here is a download for an on-screen keyboard shortcut
On-Screen Keyboard Shortcut - Create - Windows 7 Help Forums
perhaps that will open.
Click to expand...

Have already tried creating shortcuts to OSK. even elavated. Same results.
However I try, Safe Mode, Clean Boot, Run OSK.exe as Admin, copy the exe to another folder and try to run from there,
always the same 'Could not start On-Screen Keyboard'

Have been using Free VK (Portable) keyboard for some weeks now with no problems.

Magdalene
 
Sorry, I don't read the entire thread and forget what has and has not been tried. I do remember you tried creating a new account and that has the same problem.
 
Check Control Panel\Programs\Programs and Features - turn windows features on or off - Tablet PC Components.
Is it enabled? If yes, turn it off. (follow the instructions, restart and re-try)
 
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plodr said:
Sorry, I don't read the entire thread and forget what has and has not been tried. I do remember you tried creating a new account and that has the same problem.
Click to expand...

Hi everyone,

As this thread getting rather long I have summarised steps taken to date to make thngs easier.

Run SFC and sumitted for analysis
RunSURT
Run in Safe Mode
Clean Boot
Tried to run from a new shortcut
Tried to run directly from Sys32
Created new User Account
Checked OSK.exe present in all locations
Toggled PC Tablet Components
KB3004394 not installed
HDD Health check
Visual C++ checked OK
Net Framework checked OK
Cryptographic Service running (all Services Default)
Malware check carried out by Security Arena
No Lock down products installed, only AVAST Antivirus and Win Patrol

Magdalene
 
Did you try both on and off? (tablet components)

From an elevated command prompt (it should open itself in c:\windows\system32):
dir /q osk.exe
icacls osk.exe
Click to expand...
Results (in 10 x64 v1803b17134): Owner: NT SERVICE\TrustedInstaller

Permissions (or user rights), got with ICACLS (F=Full, RX=Read&Execute):
  • [NO-PARSE]NT SERVICE\[/NO-PARSE]TrustedInstaller[NO-PARSE]:(F)[/NO-PARSE]
  • [NO-PARSE]BUILTIN\[/NO-PARSE]Administrators[NO-PARSE]:(RX)[/NO-PARSE]
  • [NO-PARSE]NT AUTHORITY\[/NO-PARSE]SYSTEM[NO-PARSE]:(RX)[/NO-PARSE]
  • [NO-PARSE]BUILTIN\[/NO-PARSE]Users[NO-PARSE]:(RX)[/NO-PARSE]
  • [NO-PARSE]PACKAGE AUTHORITY\[/NO-PARSE]ALL APPLICATION PACKAGES[NO-PARSE]:(RX)[/NO-PARSE]
  • [NO-PARSE]PACKAGE AUTHORITY\[/NO-PARSE]ALL RESTRICTED APPLICATION PACKAGES[NO-PARSE]:(RX)[/NO-PARSE]
Output (in 10 x64 v1803b17134):
Read More:
 
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Yes, tried with Tablet PC Components both on and off.

Running
dir /q osk.exe
icacls osk.exe

results in:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>dir /q osk.exe
Volume in drive C is Windows7_OS
Volume Serial Number is 328B-9582

Directory of C:\Windows\system32

18/06/2014 03:18 692,736 NT SERVICE\TrustedInstaosk.exe
1 File(s) 692,736 bytes
0 Dir(s) 7,813,206,016 bytes free

C:\Windows\system32>icacls osk.exe
osk.exe NT SERVICE\TrustedInstaller (F)
BUILTIN\Administrators (RX)
NT AUTHORITY\SYSTEM (RX)
BUILTIN\Users (RX)

Successfully processed 1 files; Failed processing 0 files

C:\Windows\system32>
 
Let's try this command (from an elevated command prompt):

(reg query HKLM /f osk /k /s && reg query HKCU /f osk /k /s && reg query HKCR /f osk /k /s && reg query HKU /f osk /k /s && reg query HKCC /f osk /k /s) | findstr /v /i /c:"matroska" /c:"doskey" /c:"kiosk" /c:"end of"
Click to expand...
I get this (in 10 x64 v1803b17134):
Read More:
 
I get this (Win 7 X 64) SP1

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>(reg query HKLM /f osk /k /s && reg query HKCU /f osk /k /s && reg query HKCR /f osk /k /s && reg query HKU /f osk /k /s && reg query HKCC /f osk /k /s) | findstr /v /i /c:"matrosk
a" /c:"doskey" /c:"kiosk" /c:"end of"

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\ComponentDetect\amd64_microsoft-windows-osk_31bf3856ad364e35_0.0.0.0_none_2ab5649d5a765eed
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\ComponentDetect\x86_microsoft-windows-osk_31bf3856ad364e35_0.0.0.0_none_ce96c919a218edb7
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide\Winners\amd64_microsoft-windows-osk.resources_31bf3856ad364e35_en-us_ea834c6e50309ab2
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide\Winners\amd64_microsoft-windows-osk_31bf3856ad364e35_none_5757932236ffdea7
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide\Winners\x86_microsoft-windows-osk.resources_31bf3856ad364e35_en-us_8e64b0ea97d3297c
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide\Winners\x86_microsoft-windows-osk_31bf3856ad364e35_none_fb38f79e7ea26d71
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WINEVT\Channels\Microsoft-Windows-osk/Diagnostic
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Accessibility\ATs\osk
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Accessibility\ATs\osk

HKEY_CURRENT_USER\Software\Microsoft\Osk


C:\Windows\system32>
 
For comparison, this is what I get on Win 7 64 bit Home Premium. My Pro version is only 32 bit.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>(reg query HKLM /f osk /k /s && reg query HKCU /f osk /k /s
&& reg query HKCR /f osk /k /s && reg query HKU /f osk /k /s && reg query HKCC /
f osk /k /s) | findstr /v /i /c:"matroska" /c:"doskey" /c:"kiosk" /c:"end of"

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Ser
vicing\ComponentDetect\amd64_microsoft-windows-osk_31bf3856ad364e35_0.0.0.0_none
_2ab5649d5a765eed
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Ser
vicing\ComponentDetect\x86_microsoft-windows-osk_31bf3856ad364e35_0.0.0.0_none_c
e96c919a218edb7
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide\Winners\
amd64_microsoft-windows-osk.resources_31bf3856ad364e35_en-us_ea834c6e50309ab2
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide\Winners\
amd64_microsoft-windows-osk_31bf3856ad364e35_none_5757932236ffdea7
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide\Winners\
x86_microsoft-windows-osk.resources_31bf3856ad364e35_en-us_8e64b0ea97d3297c
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide\Winners\
x86_microsoft-windows-osk_31bf3856ad364e35_none_fb38f79e7ea26d71
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WINEVT\Channels\Mic
rosoft-Windows-osk/Diagnostic
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Accessibility\AT
s\osk
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Acce
ssibility\ATs\osk

HKEY_CURRENT_USER\Software\Microsoft\Osk
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\Zo
neMap\Domains\antiboskatosa.com
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\Zo
neMap\Domains\kitosknygos.com
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\Zo
neMap\Domains\wladimirmosk.com
 
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