[SOLVED] [7SP1Pro x64] WU error 80073701

[Izzy]

Attached log requested. (View attachment SearchReg.txt)

 

[Sysnative Windows Update]

Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download attached file and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.

 

[Izzy]

Attached Fixlog. (View attachment Fixlog.txt)

 

[Sysnative Windows Update]

Run SURT now and attach CheckSUR.log.

 

[Izzy]

Attached Checksur.log (View attachment CheckSUR.log)

 

[Sysnative Windows Update]

Try updating and attach CBS.log if any fail.

 

[Izzy]

Attached CBS.log (compressed) View attachment CBS.zip

If you'd prefer the contents surrounded by CODE lines i can do that as well.

Thanks!

 

[Sysnative Windows Update]

Prefer attached logs, so thank you.

Perform a Clean Boot following the instructions below.
https://support.microsoft.com/en-us/...oot-in-windows

After a Clean Boot, attempt to install the update and let me know the results.

 

[Izzy]

Followed the instructions on the website for a clean boot. Results in the same error. (80073701)

 

[Sysnative Windows Update]

Can I get CBS.log please?

 

[Izzy]

I apologize! Attached is CBS.log View attachment CBS.zip (compressed)

 

[Sysnative Windows Update]

Remove Update Manually
1. Click on the Start button and in the search box, type Command Prompt
2. When you see Command Prompt on the list, right-click on it and select Run as administrator
3. When command prompt opens, copy and paste the following command into it, press enter
wusa /uninstall /KB:4041686

4. Let me know if it says it was successful or if there are any errors.

 

[Izzy]

Window popped up saying the update is not installed on this computer.

Attached image

 

[Sysnative Windows Update]

Do a registry search for it with FRST and attach SearchReg.txt

 

[Izzy]

Attached is the searchlog (View attachment SearchReg.txt)

Im sorry this is being such a problem. Appreciate all your help though.

 

[Sysnative Windows Update]

Don't worry! I enjoy this!

Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download attached file and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.

 

[Izzy]

Attached is the Fixlog (View attachment Fixlog.zip) (Compressed)

Thanks!

 

[Sysnative Windows Update]

Try updates now and attach CBS.log if any fail.

 

[Izzy]

IT DID IT! YAY!

It actually fully installed! Amazing!

Thank you so much for your help! So happy i didn't have to do a clean install to fix.

Thank you again for sticking with me till it got fixed! Amazing job!

I believe this can be marked as SOLVED!

 

[Sysnative Windows Update]

Great! Thanks for letting me know! Take care.