[SOLVED] A friend in dire need of help with his PC

phlave

Active member
Joined
Jul 24, 2022
Posts
25
Hi, i'm writing for a friend that's been having issues with his PC since this morning.
He's updated to Windows 11 almost a couple of weeks ago without doing a clean install.

Yesterday he went to work with Cinema 4D, and his work got corrupted when saving.
Now, Cinema 4D has been warning him that he should disable the "Nahimic" drivers, which got turned back automatically when installing Win 11, and so that is what he did. This is the only change he's done to his system to my knowledge.
When he did so, his PC started stuttering heavily. Peculiarly, these stutters, which also coincided with 100% spikes in usage of his C disk.

At this point, I suggested he make a post here, but when he started following the instructions for making a post, he got a problem after the other:
Running the SFC scan as admin, gave him a message akin to: "There is already a recovery operation in progress. Restart the PC and try again." Restarting did nothing, and he still couldn't scan.
Running the second step, SURT/DISM, got stuck around 63% for like 45 minutes and never completed.
He then tried dowloading the CompontentsScanner, but his pc was barely useable amidst the constant freezes, and Edge crashed while downloading it. He tried this a couple of times with no success.

After all this, he gave up and tried using the System Recovery with the option of going through the Cloud. This also failed.
He then tried resetting Windows, and it then failed to boot after making him select all basic options like language, key, etc.
He's now trying to install Win 11 via a USB UEFI pendrive, after deleting the partitions on his SSD, and he's just got an error message stating that it could not install it.

So... This to me sounds like a disk problem. It's a NVME M2 drive which is around 7 years old.

His last attempt at restoring windows told him that it left a log in the pen drive. As soon as he'll be able to recover that and send it to me, I'll upload it here.

In the meantime, he's bought a new NVME drive and tomorrow we'll see.

If anyone has any idea of what could have happened, or how to check further, we'd be really interested in hearing more opinions.
 
Is his computer capable of running windows 11?
Yes, I do believe so. He's had Win 11 for close to 2 weeks. Would have he been able to install it in the first place if his PC wasn't compatible?

Anyways, his specs are:
5950x
3080ti Founders
and an Asus Rog motherboard not better specified as of right now.

He's had problems with drivers compatibilities, that's for sure, though.
He was having a pop-up at launch saying that a driver called "Asupio.sys" was being stopped by the antivirus because seen as a vulnerability.
 
He should of did clean install of windows 11, probably that is the reason he ran into problems.
Well, he's trying to do that now, and it fails on install. So I think that the problem is much deeper than that.

Also, I've had this installation of Win 10 for many years, and migrated it from an SSD to another SSD, to a NVME disk, and through 3 different motherboards and CPUs, all with very few issues that I have been able to solve.
 
Yes, he did. I wrote that in the main post.

That said, he made a new pen drive to install Windows with another USB stick, and apparently it worked, so it was also the USB stick having problems.

Still no idea what caused the stutters in the first place though, and we'll probably never know since he formatted.

Anyways, thanks for your time!
 
Still no idea what caused the stutters
PC can randomly stutter due to a variety of reasons, including outdated drivers, background applications consuming too much system resources, overheating issues, insufficient RAM, a failing hard drive, poorly optimized software, hardware conflicts, or even a problem with your power supply, often manifesting when demanding tasks are running on your system.
 

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