[SOLVED] Another 80073701 update failure

Great. Please do the following.


SFC Scan

  1. Click on the Start button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    sfc /scannow

    Wait for this to finish before you continue

    copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
  4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.
 
c:\>sfc /scannow
Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.


CBS.txt attached - thanks!
 

Attachments

OK, now that all the files are back the way they should be, go ahead and attempt to install only one update that would normally fail. If it still fails, please zip/attach your c:\windows\logs\cbs\cbs.log
 
Please do the following.

Remove Update Manually
 1. Click on the Start button and in the search box, type Command Prompt
2. When you see Command Prompt on the list, right-click on it and select Run as administrator
3. When command prompt opens, copy and paste the following command into it, press enter
wusa /uninstall /KB:KB2952664

4. Let me know if it says it was successful or if there are any errors.

If it found the update you would have seen the following (The KB number referenced would obviously be the one we are attempting to uninstall)
13005d1433597754-failed-install-kb3061904-kb3049563-wusa-jpg



If it didn't find the update you would have received the following. (The KB number referenced would obviously be the one we are attempting to uninstall)
13006d1433597806-failed-install-kb3061904-kb3049563-wusanotfound-jpg


If it doesn't find the update, please do the following.

Retrieve Components Hive
 1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to SendSpace and just provide the link here.
 
The update was found, but couldn't be uninstalled:
Installer encountered an error: 0x80073701
The referenced assembly could not be found

Note that I chose KB2952664 to test whether the fixes applied so far would work since
Windows Update said it was an important update and it was relatively small (6.5MB).
I was surprised to find that it thought it was already installed, since WU said that it
needed to be installed.

The components file is here: https://www.sendspace.com/file/3j1bf5
 
OK, that's what it looked like to me. An older version is installed but somehow corrupt. Please do the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.
  1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
  2. Download the file below, SFCScript.txt, and save this to your Desktop.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCScript.txt.
  5. Drag the file SFCScript.txt onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please
 

Attachments

SFCFix.txt contents:

SFCFix version 3.0.0.0 by niemiro.
Start time: 2018-04-04 23:19:17.444
Microsoft Windows 7 Service Pack 1 - amd64
Using .txt script file at D:\Bill\Desktop\SFCScript.txt [0]








RegistryScript::
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components.
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Catalogs.
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments.


Successfully imported registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_4c8d047f86c6bcb094e64d955f9f1707_31bf3856ad364e35_6.1.7601.23799_none_7c0c07142608ad5f.
Successfully imported registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Catalogs\16e97ce21640d9ae05f09debcace3b86e0ca0b125b2f1ba25bf40ff09bf4bbdd.
Successfully imported registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\4c8d047f86c..d955f9f1707_31bf3856ad364e35_6.1.7601.23799_7c0c07142608ad5f.


Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_4c8d047f86c6bcb094e64d955f9f1707_31bf3856ad364e35_6.1.7601.23799_none_7c0c07142608ad5f.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Catalogs\16e97ce21640d9ae05f09debcace3b86e0ca0b125b2f1ba25bf40ff09bf4bbdd.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Catalogs.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\4c8d047f86c..d955f9f1707_31bf3856ad364e35_6.1.7601.23799_7c0c07142608ad5f.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments.
RegistryScript:: directive completed successfully.








Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 8 datablocks.
Finish time: 2018-04-04 23:19:18.088
Script hash: 6xFbCZiwHoiP3tPGkEKw9POjfZxmVRYs3SMmxymkT0I=
----------------------EOF-----------------------
 
We actually got a little farther. Please do the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
  2. Download the file below, SFCScript.txt, and save this to your Desktop.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCScript.txt.
  5. Drag the file SFCScript.txt onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please
 

Attachments

I'm curious... are the majority of these issues related to actual corrupted files (i.e., a DLL that got scrambled), or messed up permissions, or registry mismatches... or something else entirely?

SFCFix.txt contents are below - thanks!

SFCFix version 3.0.0.0 by niemiro.
Start time: 2018-04-06 22:24:31.106
Microsoft Windows 7 Service Pack 1 - amd64
Using .txt script file at D:\Bill\Desktop\SFCScript.txt [0]








RegistryScript::
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components.
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Catalogs.
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments.


Successfully imported registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_1c884ae0d86ad1d1e1194258cdadeae7_31bf3856ad364e35_6.1.7601.23799_none_a28d20bf33e6f49a.
Successfully imported registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Catalogs\78c1b6733a13276b91a2753e7acef241b5c3274b8305f280897b8c5156c10445.
Successfully imported registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\1c884ae0d86..258cdadeae7_31bf3856ad364e35_6.1.7601.23799_a28d20bf33e6f49a.


Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_1c884ae0d86ad1d1e1194258cdadeae7_31bf3856ad364e35_6.1.7601.23799_none_a28d20bf33e6f49a.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Catalogs\78c1b6733a13276b91a2753e7acef241b5c3274b8305f280897b8c5156c10445.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Catalogs.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\1c884ae0d86..258cdadeae7_31bf3856ad364e35_6.1.7601.23799_a28d20bf33e6f49a.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments.
RegistryScript:: directive completed successfully.








Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 11 datablocks.
Finish time: 2018-04-06 22:24:31.701
Script hash: daYrSXbxzYZh+NkUzFQUK3/GsDNyANryoQmpsV99DiQ=
----------------------EOF-----------------------
 
Actually in your case (so far), all are related to missing files/registry entries.

Try to install KB2952664 again and provide the CBS.log if it fails.
 
Yes it is expected to sometimes continue to grow after the failure. It's usually best to wait until it stops growing before zipping up so nice job on that.

We may have to do about 3 or 4 more fixes before we're through this one. Please do the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.


  1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
  2. Download the file below, SFCScript.txt, and save this to your Desktop.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCScript.txt.
  5. Drag the file SFCScript.txt onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please

Step#2 - Attempt Update
Try to install KB2952664 again and provide the CBS.log if it fails.
 

Attachments

#1: SFCFix.txt below

#2: Install failed with 80073701; CBS.log here: Download CBS.zip from Sendspace.com - send big files the easy way


SFCFix version 3.0.0.0 by niemiro.
Start time: 2018-04-09 23:45:47.768
Microsoft Windows 7 Service Pack 1 - amd64
Using .txt script file at D:\Bill\Desktop\SFCScript.txt [0]


RegistryScript::
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components.
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments.
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Catalogs\78c1b6733a13276b91a2753e7acef241b5c3274b8305f280897b8c5156c10445.


Successfully imported registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_6cefc466834acc30df9b4f1a644ffb1a_31bf3856ad364e35_6.1.7601.23799_none_ce4fb8e65c28b6fd.
Successfully imported registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\6cefc466834..f1a644ffb1a_31bf3856ad364e35_6.1.7601.23799_ce4fb8e65c28b6fd.
Successfully imported registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Catalogs\78c1b6733a13276b91a2753e7acef241b5c3274b8305f280897b8c5156c10445.


Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_6cefc466834acc30df9b4f1a644ffb1a_31bf3856ad364e35_6.1.7601.23799_none_ce4fb8e65c28b6fd.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\6cefc466834..f1a644ffb1a_31bf3856ad364e35_6.1.7601.23799_ce4fb8e65c28b6fd.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Catalogs\78c1b6733a13276b91a2753e7acef241b5c3274b8305f280897b8c5156c10445.
RegistryScript:: directive completed successfully.


Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 13 datablocks.
Finish time: 2018-04-09 23:45:48.496
Script hash: P/fygUSXer/e0b2/XUjAK8KPSy3L0FMjkeErUQBPP8k=
----------------------EOF-----------------------
 
Please do the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.
  1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
  2. Download the file below, SFCScript.txt, and save this to your Desktop.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCScript.txt.
  5. Drag the file SFCScript.txt onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please


Step#2 - Attempt Update
Try to install KB2952664 again and provide the CBS.log if it fails.
 

Attachments

The update failed, but this time with a different error code: 80242006

SFCFix.txt is below; CBS.log is attached.


SFCFix version 3.0.0.0 by niemiro.
Start time: 2018-04-10 22:27:09.756
Microsoft Windows 7 Service Pack 1 - amd64
Using .txt script file at D:\Bill\Desktop\SFCScript.txt [0]


RegistryScript::
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components.
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Catalogs\78c1b6733a13276b91a2753e7acef241b5c3274b8305f280897b8c5156c10445.
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments.


Successfully imported registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_c6505c7a27e86f4f829fbe1e8430851f_31bf3856ad364e35_6.1.7601.23799_none_6170a25f10d0e9af.
Successfully imported registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Catalogs\78c1b6733a13276b91a2753e7acef241b5c3274b8305f280897b8c5156c10445.
Successfully imported registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\c6505c7a27e..e1e8430851f_31bf3856ad364e35_6.1.7601.23799_6170a25f10d0e9af.


Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_c6505c7a27e86f4f829fbe1e8430851f_31bf3856ad364e35_6.1.7601.23799_none_6170a25f10d0e9af.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Catalogs\78c1b6733a13276b91a2753e7acef241b5c3274b8305f280897b8c5156c10445.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\c6505c7a27e..e1e8430851f_31bf3856ad364e35_6.1.7601.23799_6170a25f10d0e9af.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments.
RegistryScript:: directive completed successfully.



Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 15 datablocks.
Finish time: 2018-04-10 22:27:10.505
Script hash: h00dQ7jPd54qlE5RPSimPE4t/2qVZylxWtrlV1W02U4=
----------------------EOF-----------------------
 

Attachments

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