Bluescreen At Startup

[Tomohawk_1954]

I was originally experiencing issues with Windows update (Windows 11 Pro) - Win 11 Update Fails

While trying to resolve this, I experienced a BSOD, which is now happening at every startup

 

[SQx]

Hi Tomohawk_1954,

Could you please provide the logs using the following instructions: Blue Screen of Death (BSOD) Posting Instructions - Windows 11, 10, 8(.1), 7 and Vista

 

[Tomohawk_1954]

Hi,
I am trying to boot into safe mode with networking, so that I can get to my desktop.

However, it is failing with the attached error

 

[Tomohawk_1954]

I tried Startup Repair, but it just keeps returning to this screen

 

[SQx]

Hi Tomohawk_1954,

Memory dump shows a NTFS issue, could you please perform a check disk.

• To enter the Recovery Environment with Windows 10/11, follow the instructions in this tutorial on TenForums
• Select Troubleshoot ->Advanced Options->Command prompt.
• Open Notepad at the command prompt
• Click on File -> Open..
• Click on the drop-down arrow to the right of the file name box and change the file type to, All files (*.*)
• Find the system partition letter (i.e. C:, D:, etc)
• once you identify the system disk, please type the following command:
  
  

  chkdsk c: /f

  * - where c: is the system letter that you have identified earlier.
• report the result.

 

[Tomohawk_1954]

Hi SQx
I cannot get to the Recovery Environment
When I boot up it goes to the BSOD and then loops/reboots to BSOD (win32k.sys)
It then loads Dell Support Assist, which I have already ran, and when I esc out of it, it goes back to same loop

 

[SQx]

Hi Tomohawk_1954,

Please could you try to follow to the option: 9 - Boot to Advanced Startup (WinRE) from a Hard Reboot.

1. Press and hold the power button on your PC until it powers off.
2. Press the power button on your PC to turn it on.
3. Repeat steps 1 and 2 above until you see the Windows logo screen, Please wait, or Diagnosing your PC message during boot like below. Usually it may take repeating up to 3 times.

 

[Tomohawk_1954]

No matter how many times I power off and back on again, I cannot get to WinRE.
During one of the restarts, Dell SupportAssist loaded and it says it was testing hardware.
It finished testing hardware and found no hardware issues and asked if I wished to attempt an OS System Recovery(which I started).

It rebooted to this screen and I clicked Start Repair



When completed, I was informed that Repair was successful



It then went to the SupportAssist main screen and I initiated a scan

After the scan, I received this message


At the end, I booted up, but again went into BSOD loop.

 

[SQx]

Hi Tomohawk_1954,

Sorry to hear that, it seems the hard drive has an issue, but it's not clear if it's a hardware issue or NTFS file system issue.

Could you please perform a hard drive diagnostic test if you did not do it before.

1. Turn on the computer and tap the F2 key several times until you see the One Time Boot Menu.
2. Select Diagnostics and press Enter.
3. Follow the on-screen instructions to complete the preboot-diagnostic test.
4. If the tests pass or fails, please report to the next reply.
5. let me know if you saw any alerts related to the SMART of HDD.

 

[Tomohawk_1954]

Hi,

There is no Diagnostics option, I'm afraid.

 

[SQx]

Hi Tomohawk_1954,

Sorry, probably in your case should be F12 instead of F2. Could you try to press F12.

1. Turn on the computer and tap the F12 key several times until you see the One Time Boot Menu.
2. Select Diagnostics and press Enter.
3. Follow the on-screen instructions to complete the preboot-diagnostic test.
4. If the tests pass or fails, please report to the next reply.
5. let me know if you saw any alerts related to the SMART of HDD.

 

[Tomohawk_1954]

Yes - F12
It ran pre-boot System Assessment Tests
All Tests Passed
When I exit, it again goes into same bios/bsod loop

 

[SQx]

Hi Tomohawk_1954,

Please let me know if you have an USB flash drive with Windows 11 installation? This may help to boot into Recovery Environment (RE).

 

[Tomohawk_1954]

Yes - I have

 

[Tomohawk_1954]

I have booted from it and selected "Repair"
It tried to boot but again ran into the bsod loop

 

[SQx]

Hi Tomohawk_1954,

Great, please follow this instruction: Boot to Advanced Startup (WinRE) from Windows 11 Installation USB

• Once you got Advanced Startup - Recovery Environment (WinRE), select Troubleshoot ->Advanced Options->Command prompt.
• Open Notepad at the command prompt
• Click on File -> Open..
• Click on the drop-down arrow to the right of the file name box and change the file type to, All files (*.*)
• Find the system partition letter (i.e. C:, D:, etc)
• once you identify the system disk, please type the following command:
  

  chkdsk C: /f

  * - where C: is the system letter that you have identified earlier.
• report the result.

 

[Corday]

Tommy: On March 5th you reported this;
I have enabled system restore for C:\(System) drive.

However, the delete option is greyed out for C:\ (Missing) drive

Thought it might help SQx.

 

[Tomohawk_1954]

OK, I have tried this and taken photos to explain what has happened.
For information, there has only ever been one drive letter on this laptop and that has always been C:\. As you will see, there appears to also be a drive X:\ now.
When I go into command prompt, X:\sources appears to be the default.
You can see from the attached what I did.

I answered N to the last 2 questions

 

[Corday]

Drive X: is where your Recovery options are stored

 

[SQx]

Tomohawk_1954,

1) It seems that when you entered "c:", you switched the current drive X: to the C: drive, so C: drive cannot be locked due to it is "in-use" state.
Please let me know if have you tried to perform the disk check without switching the current drive (X:) to the C: drive? If no, please try to execute the following command from X: drive.

chkdsk c: /f

2)In case if you will get "Would you like to schedule this volume to be checked the next time the system restarts?" question, please reply "Yes" and reboot the PC/laptop.

Report if this helped