[SOLVED] Bluescreen At Startup

[Tomohawk_1954]

Scanned as requested and no issues found.

Option 2) above did not occur

 

[SQx]

Hello Tomohawk_1954,

Please provide the new dumps that may help to identify the root cause of the Bsods.

1) you can try to get them via safe mode boot:

• Once in Windows RE, select Troubleshoot > Advanced options > Startup Settings > Restart
• Select Restart
• Once the device reboots, in the Startup Settings screen selects Enable Safe Mode option.
• Once your PC/laptop boot in to safe mode please plug the USB flash drive and copy all new dumps from c:\Windows\Minidump folders.
• please zip them and attach it to the next reply.

2) if the first option will not work, please try to copy new dumps via recovery mode.

• Once in Windows RE, select Troubleshoot ->Advanced Options->Command prompt.
• Open Notepad at the command prompt
• Click on File -> Open..
• Click on the drop-down arrow to the right of the file name box and change the file type to, All files (*.*)
• Find the USB flash Drive partition letter (i.e. D:, etc)
• once you identify the system disk, please type the following command:
  

  copy c:\Windows\Minidump\*.dmp e:\

• * - where e: is a USB flash Drive letter that you have identified earlier.
• please zip them and attach it to the next reply.

 

[Tomohawk_1954]

I did not attempt suggestion 1, as any reboot goes straight to bsod

For suggestion 2, result is:-



Nothing in Minidump

 

[SQx]

Tomohawk_1954,

Please try option 1, in safe mode only necessary drivers and services will be started.

 

[Tomohawk_1954]

Once the device reboots

Therein lies my problem. Tried suggestion 1. As predicted = bsod, so I never get to

Startup Settings screen

 

[Tomohawk_1954]

Troubleshoot > Advanced options > Startup Settings > Restart

This path does not exist




Straight to boot and bsod

 

[Tomohawk_1954]

In command prompt, in the root of C:\ I could see a number of .tmp files with a "DUMP" name

Don't know if they help. There were a total of 70, but I've just enclosed those with today's date.

 

[Tomohawk_1954]

I'm also now having issues with my desktop PC

PC Windows Update Failure

Can I just completely re-install a fresh version of Windows on my laptop. Are there instructions for doing that.

 

[Corday]

I believe I've given you this before, but anyway: Download Windows 10 What you're doing is a Repair Install. Make sure you choose to save files although 2 backups are suggested.

 

[Tomohawk_1954]

I tried a repair from installation media (USB) and I got the following error.



Attached is the .txt file

Can I attempt a full install instead of a repair?

 

[Corday]

The Link in Post #29 is the complete info you need as you'll be going to more than one screen.

 

[Tomohawk_1954]

Thanks SQx for all the support with this, and also to Corday for your input. It is very much appreciated.

I have done a full install and am running again, albeit that I have to rebuild all my files etc.

I am having similar (but no bsod) update issues with my desktop and that is the subject of a new thread.

Tommy

 

[SQx]

Hello Tomohawk_1954,

Sorry for delay, glad to hear that all is well now.

 

[Tomohawk_1954]

Thanks again SQx

No on to my desktop.