BSOD code Memory Management happening for over 2 months now. Help!

[computerunaware]

Yes, I had my USB stick plugged into the system while I loaded the menu. But I did not do it in the sequence you outlined. I had my PC turned on when I stuck the USB stick (not sure if that matters).

Can you clarify as to how I will change the USB order with F5 and F6? As in do I go to the "boot" menu on the photos I shared above, and just blindly press F5 then F6, and voila?

The difficulty I had when I first went into the above UEFI screen was that it didn't clearly outline "Change the order of the USB stick here", "Want to make your USB stick first priority?". It was more gibberish such as UEFI onboard LAN IPv4 versus UEFI onboard LAN IPv6. I don't know which is what.

 

[0xNathan]

Yes, I had my USB stick plugged into the system while I loaded the menu. But I did not do it in the sequence you outlined. I had my PC turned on when I stuck the USB stick (not sure if that matters).

I think it may need to be inserted before you boot up the system, as I believe it'll load it up and recognize it as a bootable device while it loads the menu. Try turn it off, plug it in, then boot it up back to that menu.

Can you clarify as to how I will change the USB order with F5 and F6? As in do I go to the "boot" menu on the photos I shared above, and just blindly press F5 then F6, and voila?

When you are back in that menu, you should get another option regarding the USB bootable. It may say USB device, or it may say SeaTools Bootable (or something like such). When you hover over an option, I believe F5 will move the option up, and F6 will move it down.

 

[computerunaware]

Hi Nathan,

Im writing to you using my phone because my desktop is displaying the attached screen. Not sure if this is normal?

I turned off my computer. Stuck the USB stick in. Then turned it back on. Mind you, the UEFI screen isnt automatically turned on when rebooted. Has nothing to do with pressing F2. Once my computer was turned back on, I went into Windows Settings -> Update & Recovery -> Recovery -> Advanted Start Up ->...eventually to UEFI settings just as I had done before to get to the BIOS lookalike screen. Found the boot menu and using F5/F6, i was able to switch the order around. But "USB stick" option was not there. It was just as the photo i shared before.

1. Hard disk
2. UEFI onboard LAN IPv4
3. UEFI onboard LAN IPv6

I thought maybe one of the two LAN IPv4 or LAN IPv6 was the USB stick and thought id try it out and if it doesnt work, ill come back to switch the order back.

So i put IPv4 as 1st then hard disk and then IPv6. When restarted, a prompt about IPv4 came up but nothing happened so I was able to ESC. Then a prompt about IPv6 came up momentarily then SeaTools Bootable related screens came up in rapid succession and ultimately led to the screen i attached here.

Its been about 30 min. Do i just wait or is this not working?

 

[computerunaware]

I just forced shut down from the screen attached. Took out my USB stick. Then rebooted praying that Im not gonna be stuck on the IPv4 and IPv6 screens. Prompted both for IPv4 and IPv6 but ESC. Which led me to this interesting screen (attached). Just finished the hardware test by Dell Support Assist and it says no issues found with hardware scan. Im assuming this test is very rudimentary compared to the SeaTools test?

 

[0xNathan]

The image you attached first was what we were looking for, though it shouldn't take 30 minutes to pass that stage. It took me around a minute when I tried just a few minutes ago.

Could you retry loading it again and see if it is any faster?

Yes, SeaTools is more in depth than Dell's software as that's only a generic scan, whereas SeaTools is focused on your hard drive.

 

[computerunaware]

Hi Nathan,

I've retried loading that screen about 9 times now and it doesn't seem to load despite different variations of the firing order (and yes I've had the SeaTools Bootable USB stick plugged in the whole time). I also tried re-plugging the USB stick and tried rebooting with different firing order to no avail.

Pretty frustrating that it had worked before but now it's not working.

Do you have any other suggestions?

 

[0xNathan]

Let's try using Dell's ePSA instead.

1. Power off your system and unplug your USB stick
2. As the computer boots, press the F12 key as the Dell logo appears
3. On the boot menu screen, select the Diagnostics option
4. Press Esc and click Yes to stop the diagnostic test, as we want to test the HDD
5. Select the Hard Disk device and make sure all options are checked, and run the tests with the button provided

If you receive any error messages during this process, please take a photo as you have done before. As well as this, once the test has completed, please take a photo of the result.

 

[computerunaware]

Hi Nathan,

I found Dell's ePSA but came across two HDDs. Seeing how a "thorough test" would take approx 4 hrs, I wanted to ensure I test the correct one. Could you confirm if I am to test the Hard Drive 0-0-1, the 1 TB one? Seems like Hard Drive 0-0-0 is my OS

 

[0xNathan]

The drive which Windows is installed on is the one with 128GB space. Please select this one to test, to begin with.