BSOD continues to happen

jcgriff2 · Nov 4, 2013

Jagfla said:
It took all night and most of the day, but I finally got a BSOD. When I went to zip up minidump to send it to you, the folder is there but empty. I also had a problem restarting the computer and it had to go through so autmatic recovery.

It sounds like Driver Verifier flagged a boot driver & resulted in boot-up issues.

It's likely that Windows System Restore (rstrui) ran in Recovery thus wiping out the dump file(s) -- depending on the system restore point used.

Did you happen to see the bugcheck (STOP error) code and driver name on the Blue Screen itself before the system restarted?

Jagfla said:
Now when I plug in the Kindle, it is not being recognized.

Given the likelihood that rstrui ran, you may need to reinstall the software.

This is a long shot, but please run SysInternals LoadOrder -- I'll look through the drivers to see if anything appears out of the ordinary.

http://technet.microsoft.com/en-us/sysinternals/bb897416

Direct EXE download - http://live.sysinternals.com/LoadOrd.exe

You do not need to install LoadOrd.
- Download the EXE; save to Desktop, Documents, etc...
- RIGHT-click on LoadOrd.exe | "Run as Administrator"
- click on "Copy"
- paste into a Notepad
- Save the text file; zip it up & attach to next post

Regards. . .

jcgriff2

Jagfla · Nov 4, 2013

here is the file. the bsod flashed very quickly and i didn't get the message. that boot problem was the first time it had happened. i was able to plug 3 devices in to the usb ports and i am still waiting for another bsod.

jcgriff2 · Nov 4, 2013

Nothing out of the ordinary in LoadOrd that I see at this time. Thank you for running it - it was worth a try.

Kind Regards. . .

John

Jagfla · Nov 4, 2013

Jagfla · Nov 5, 2013

After some more looking I did find the START | Control Panel | System | Advanced System Settings | "Advanced" tab" | see screenshot - set it to 30 seconds. I had to plug in different USB devices today but I still didnt Blue Screen overnight. When we first started this, I was instructed to only do verify on non Microsoft drivers, but afte reading your message again, that it might be a microsoft drive, I switched the verified to verify all.

jcgriff2 · Nov 5, 2013

Hi -

Glad that you found the system crash settings.

In general, there is no need to verify Microsoft drivers as they are thoroughly tested and if/when a flaw is found, Microsoft releases an updated version via Windows Updates to all of us.

It's important for all USB devices to be on & functioning while Driver Verifier is running.

Regards. . .

jcgriff2

Tekno Venus · Nov 5, 2013

Hi,

I have a bit more experience with Android (the OS of the Kindle Fire) so may be able to assist you with the Kindle not being recognised. I don't have a Kindle Fire handy, but I do know a bit more about them than JCGiff2.

So, is the Kindle still not being recognised?

Regards,
Stephen

Jagfla · Nov 6, 2013

'A watched pot never boils' and it appears a watched PC doesn't crash. I have had devices on all ports plugged in for 2 days and watching with verifier. Ready to send you the minidump when it happens but nothing has happens for 2 days. Please don't give up on me. I really appreciate your attention to this problem.

Jagfla · Nov 6, 2013

the kindle is fine now. thanks for your support. It's the BSOD that is the real problem.

jcgriff2 · Nov 6, 2013

Jagfla said:
'A watched pot never boils' and it appears a watched PC doesn't crash. .

Great analogy!

2 days of Driver Verifier should have produced a BSOD by now if it detected a violation in a 3rd party driver.

Jagfla said:
the kindle is fine now. thanks for your support. It's the BSOD that is the real problem.

If/when BSOD occurs again, please attach the zipped dump file.

Regards. . .

jcgriff2

Jagfla · Nov 6, 2013

Based on the wait so far, it may be a while but I will send the minidump as soon as it happens. I have kept three usb devices attached at all times. I even rebooted thinking that the drivers would reload and crash the system, but that was probably naive. When I am doing any file updates, i save them as I go along because i know the BSOD will happen at the most inopportune time (which is probably the source of another adage but I can:t think of it offhand). Wish for the BSOD sooner rather than later.

Jagfla · Nov 8, 2013

Finally after so many days, I finally got a BSOD. BUT, no minidump. I had previously had to unplug all of my usb devices except for the mouse and internal smartpad. I wasn't home for a while and all of my devices were fully powered. I thought it was not good for them to be attached for so long when full. I have no files to attach for you unless you want to give me the name of something else to send you. Sorry, did not catch the name of the source. ai was engrossed in fixing some Xcel files and didn't expect the interruption. Any suggestions????

jcgriff2 · Nov 8, 2013

Hi -

I'll be glad to comb through the system files for clues.

Please run - https://www.sysnative.com/forums/bs...structions-windows-8-7-and-windows-vista.html

Also, please run PC Wizard to provide hardware info -

http://www.cpuid.com/softwares/pc-wizard.html

When saving, select "File" | "Save As" -- select "Hardware" (1st option) - save as TXT file

Please zip that text file and attach to next post with the others.

Regards. . .

jcgriff2

Jagfla · Nov 9, 2013

View attachment DEN-PC - System Summary.zip

View attachment 5815

Hope these help.

I feel if we were doctors the patient would be long dead by now while we continue to poke and prod.

Thanks for not giving up on me.
Judy

Jagfla · Nov 9, 2013

BSOD more info

I just thought of something that may help. I purchased a Samsung Smart tv. and my recollection is that the BSOD started since the purchase. I did install the software to link the pc to the tv so they could play together. I think the tv is a lot smarter than I am and while I got it all to work, I didn't find anything useful that I could do with it. I just saw that there is a program called MetaExtractor.exe which is always running in the background. I looked it up and not only did i discover that it is associated with Samsung Link, but that it is known to have bugs and viruses. I have just removed it.

Could that have caused the problems?

jcgriff2 · Nov 9, 2013

Re: BSOD more info

Jagfla said:
I just thought of something that may help. I purchased a Samsung Smart tv. and my recollection is that the BSOD started since the purchase. I did install the software to link the pc to the tv so they could play together. I think the tv is a lot smarter than I am and while I got it all to work, I didn't find anything useful that I could do with it. I just saw that there is a program called MetaExtractor.exe which is always running in the background. I looked it up and not only did i discover that it is associated with Samsung Link, but that it is known to have bugs and viruses. I have just removed it.

Could that have caused the problems?

Hi Judy. . .

Anything is possible; time will tell.

I am leaving for Philadelphia shortly and asked for other(s) to review your hardware info from PC Wizard as I am not a hardware expert. I sit on the software side of the fence.

Kind Regards. . .

John

p.s. We do not give up easily here & will continue onward as long as you can tolerate us! :)

Jagfla · Nov 9, 2013

Re: BSOD more info

I hope I am providing a worthy challenge. I was a software person many years ago (I started in computers when it was an 'art' not a science) so I know how interesting chasing bugs can be. I saw it as a mystery to unravel. Random problems were always more difficult than predictable ones. It's comforting to know there's a group (or at least more than one) who has taken this on. I am able to get around on the PC well enough to get you whatever supporting info you need with your guidance. Have a safe trip and I will be waiting here for a response when you return. I'm sticking with you too. Judy

Jagfla · Nov 10, 2013

jcgriff2 said:
Hi -

I'll be glad to comb through the system files for clues.

Please run - https://www.sysnative.com/forums/bs...structions-windows-8-7-and-windows-vista.html

Also, please run PC Wizard to provide hardware info -

PC-Wizard CPUID - System & hardware benchmark, monitoring, reporting

When saving, select "File" | "Save As" -- select "Hardware" (1st option) - save as TXT file

Please zip that text file and attach to next post with the others.

Regards. . .

jcgriff2

Jagfla · Nov 11, 2013

thanks for the update. I am in FLA and assumed you were on the west coast. BSOD continues to happen but no minidump. verifier is still on with all drivers checked. look forward to hearing from you again. Judy

jcgriff2 · Nov 12, 2013

Hi Judy. . .

Thank you for running the apps & providing the output. A few items of interest to ask you about.

There is a discrepancy in RAM in the reports.

The system files show RAM configuration = 2x2 GB sticks; total = 4 GB (4096 MB) -

View attachment 5854

PC Wizard lists the 2x2 GB RAM sticks as well, but reports total RAM as 2 GB (2048 MB) - the 1st number should be 4096 (2048 * 2) -

Code:

> Physical Memory : [COLOR=#ff0000][B]2048 [/B][/COLOR] MB DDR3-SDRAM

    >> General Information
         Bottom - Slot 1 (BANK 0 ) : [COLOR=#ff0000]2048  [/COLOR]MB - SODIMM
         Bottom - Slot 2 (BANK 1 ) : [COLOR=#ff0000]2048  [/COLOR]MB - SODIMM

A system here with a similar 2x2 GB RAM configuration is reported by PC Wizard with total RAM = 4096 MB -

Code:

  > Physical Memory : [COLOR=#ff0000][B]4096  [/B][/COLOR]MB DDR2-SDRAM

    >> General Information
         DIMM0 (BANK 0 ) : [COLOR=#ff0000]2048  [/COLOR]MB - SODIMM
         DIMM2 (BANK 2 ) : [COLOR=#ff0000]2048  [/COLOR]MB - SODIMM

I don't know why PC Wizard is reporting total RAM = 2 GB; s/b 4 GB.

Please check BIOS for total physical RAM installed:
- Shut system down
- Press F10 during boot-up (some HP systems may use F2 or F12)

Re-seat the RAM sticks - (p 4-17 "Memory Module") - http://h10032.www1.hp.com/ctg/Manual/c01859666.pdf
Upgrading Memory (RAM) HP Pavilion dv7t-3100 CTO Entertainment Notebook PC | HP® Support

Re-run PC Wizard; zip up TXT output file & attach to next post along with the out put from - (re-run) -

https://www.sysnative.com/forums/bs...structions-windows-8-7-and-windows-vista.html

The system does seem to be running on 2 GB RAM as peak virtual memory use was ~1 GB -- meaning that the system ran low on physical RAM or possibly an app wrote directly to the page file and needed 1 GB from the page file (HDD). I would expect virtual memory to be near zero if 4 GB RAM was in use.

Your page file was created on 5 May 2010 and its size set manually -

- min = 30 GB
- max = 64 GB

Page file info from WMI -

Read More:

These numbers in BLUE above are virtual memory readings from WMI -

644 MB = current virtual memory usage (at the time you ran the file jcgriff2 app)
936 MB = peak usage since last reboot
30000 MB = represents the base allocation size when the page file was created in May 2010 and is not necessarily its current size

Memory usage from TASKLIST -

Read More:

Code:

Image Name                     PID Session Name        Session# [COLOR=red]   Mem Usage[/COLOR] Status          User Name                                              CPU Time Window Title                                                            
========================= ======== ================ =========== [COLOR=red]============[/COLOR] =============== ================================================== ============ ========================================================================
System Idle Process              0 Services                   0 [COLOR=red]        24 K[/COLOR] Unknown         NT AUTHORITY\SYSTEM                                    32:21:51 N/A                                                                     
System                           4 Services                   0 [COLOR=red]     5,332 K[/COLOR] Unknown         N/A                                                     0:35:33 N/A                                                                     
smss.exe                       384 Services                   0 [COLOR=red]     1,228 K[/COLOR] Unknown         NT AUTHORITY\SYSTEM                                     0:00:01 N/A                                                                     
csrss.exe                      528 Services                   0 [COLOR=red]     5,348 K[/COLOR] Unknown         NT AUTHORITY\SYSTEM                                     0:02:58 N/A                                                                     
wininit.exe                    596 Services                   0 [COLOR=red]     4,688 K[/COLOR] Unknown         NT AUTHORITY\SYSTEM                                     0:00:02 N/A                                                                     
services.exe                   664 Services                   0 [COLOR=red]    12,072 K[/COLOR] Unknown         NT AUTHORITY\SYSTEM                                     0:00:22 N/A                                                                     
lsass.exe                      672 Services                   0 [COLOR=red]    15,968 K[/COLOR] Unknown         NT AUTHORITY\SYSTEM                                     0:01:26 N/A                                                                     
lsm.exe                        680 Services                   0 [COLOR=red]     4,792 K[/COLOR] Unknown         NT AUTHORITY\SYSTEM                                     0:00:00 N/A                                                                     
svchost.exe                    820 Services                   0 [COLOR=red]    11,164 K[/COLOR] Unknown         NT AUTHORITY\SYSTEM                                     0:01:58 N/A                                                                     
VPDAgent_x64.exe               884 Services                   0 [COLOR=red]     4,240 K[/COLOR] Unknown         NT AUTHORITY\SYSTEM                                     0:00:00 N/A                                                                     
nvvsvc.exe                     952 Services                   0 [COLOR=red]     8,048 K[/COLOR] Unknown         NT AUTHORITY\SYSTEM                                     0:00:00 N/A                                                                     
svchost.exe                    996 Services                   0 [COLOR=red]    10,660 K[/COLOR] Unknown         NT AUTHORITY\NETWORK SERVICE                            0:00:09 N/A                                                                     
svchost.exe                    476 Services                   0 [COLOR=red]    48,612 K[/COLOR] Unknown         NT AUTHORITY\SYSTEM                                     0:51:07 N/A                                                                     
svchost.exe                    776 Services                   0 [COLOR=red]    28,376 K[/COLOR] Unknown         NT AUTHORITY\LOCAL SERVICE                              0:00:51 N/A                                                                     
svchost.exe                   1036 Services                   0 [COLOR=red]   152,424 K[/COLOR] Unknown         NT AUTHORITY\SYSTEM                                     0:16:40 N/A                                                                     
svchost.exe                   1072 Services                   0 [COLOR=red]    24,096 K[/COLOR] Unknown         NT AUTHORITY\LOCAL SERVICE                              0:00:23 N/A                                                                     
svchost.exe                   1112 Services                   0 [COLOR=red]    47,200 K[/COLOR] Unknown         NT AUTHORITY\SYSTEM                                     0:02:21 N/A                                                                     
stacsv64.exe                  1144 Services                   0 [COLOR=red]     8,540 K[/COLOR] Unknown         NT AUTHORITY\SYSTEM                                     0:00:12 N/A                                                                     
svchost.exe                   1368 Services                   0 [COLOR=red]     6,164 K[/COLOR] Unknown         NT AUTHORITY\SYSTEM                                     0:00:00 N/A                                                                     
hpservice.exe                 1440 Services                   0 [COLOR=red]     4,884 K[/COLOR] Unknown         NT AUTHORITY\SYSTEM                                     0:00:00 N/A                                                                     
svchost.exe                   1536 Services                   0 [COLOR=red]    18,800 K[/COLOR] Unknown         NT AUTHORITY\NETWORK SERVICE                            0:01:21 N/A                                                                     
spoolsv.exe                   1720 Services                   0 [COLOR=red]    17,500 K[/COLOR] Unknown         NT AUTHORITY\SYSTEM                                     0:00:30 N/A                                                                     
svchost.exe                   1784 Services                   0 [COLOR=red]    13,588 K[/COLOR] Unknown         NT AUTHORITY\LOCAL SERVICE                              0:01:03 N/A                                                                     
armsvc.exe                    1888 Services                   0 [COLOR=red]     3,964 K[/COLOR] Unknown         NT AUTHORITY\SYSTEM                                     0:00:00 N/A                                                                     
AESTSr64.exe                  1912 Services                   0 [COLOR=red]     3,084 K[/COLOR] Unknown         NT AUTHORITY\SYSTEM                                     0:00:00 N/A                                                                     
AllShareFrameworkManagerD     1940 Services                   0 [COLOR=red]     3,604 K[/COLOR] Unknown         NT AUTHORITY\SYSTEM                                     0:00:00 N/A                                                                     
svchost.exe                   1972 Services                   0 [COLOR=red]     9,464 K[/COLOR] Unknown         NT AUTHORITY\SYSTEM                                     0:00:00 N/A                                                                     
ekrn.exe                      2008 Services                   0 [COLOR=red]   151,388 K[/COLOR] Unknown         NT AUTHORITY\SYSTEM                                     0:15:36 N/A                                                                     
svchost.exe                   1388 Services                   0 [COLOR=red]     9,352 K[/COLOR] Unknown         NT AUTHORITY\SYSTEM                                     0:00:32 N/A                                                                     
NeatStartupService.exe        1568 Services                   0 [COLOR=red]    19,748 K[/COLOR] Unknown         NT AUTHORITY\SYSTEM                                     0:00:03 N/A                                                                     
svchost.exe                   2100 Services                   0 [COLOR=red]     3,896 K[/COLOR] Unknown         NT AUTHORITY\LOCAL SERVICE                              0:00:00 N/A                                                                     
svchost.exe                   2176 Services                   0 [COLOR=red]     4,624 K[/COLOR] Unknown         NT AUTHORITY\LOCAL SERVICE                              0:00:39 N/A                                                                     
PsiService_2.exe              2200 Services                   0 [COLOR=red]     3,748 K[/COLOR] Unknown         NT AUTHORITY\SYSTEM                                     0:00:00 N/A                                                                     
Samsung Link.exe              2272 Services                   0 [COLOR=red]     3,796 K[/COLOR] Unknown         NT AUTHORITY\SYSTEM                                     0:00:09 N/A                                                                     
Samsung Link.exe              2332 Services                   0 [COLOR=red]   471,716 K[/COLOR] Unknown         NT AUTHORITY\SYSTEM                                     0:23:23 N/A                                                                     
svchost.exe                   2352 Services                   0 [COLOR=red]     9,152 K[/COLOR] Unknown         NT AUTHORITY\LOCAL SERVICE                              0:00:00 N/A                                                                     
TVCapSvc.exe                  2436 Services                   0 [COLOR=red]    13,640 K[/COLOR] Unknown         NT AUTHORITY\SYSTEM                                     0:00:03 N/A                                                                     
svchost.exe                   2480 Services                   0 [COLOR=red]     9,940 K[/COLOR] Unknown         NT AUTHORITY\SYSTEM                                     0:00:00 N/A                                                                     
WLIDSVC.EXE                   2608 Services                   0 [COLOR=red]    15,672 K[/COLOR] Unknown         NT AUTHORITY\SYSTEM                                     0:00:02 N/A                                                                     
YahooAUService.exe            2708 Services                   0 [COLOR=red]     9,624 K[/COLOR] Unknown         NT AUTHORITY\SYSTEM                                     0:00:01 N/A                                                                     
WLIDSVCM.EXE                  2952 Services                   0 [COLOR=red]     3,692 K[/COLOR] Unknown         NT AUTHORITY\SYSTEM                                     0:00:00 N/A                                                                     
svchost.exe                   3856 Services                   0 [COLOR=red]     8,992 K[/COLOR] Unknown         NT AUTHORITY\SYSTEM                                     0:00:05 N/A                                                                     
svchost.exe                   3996 Services                   0 [COLOR=red]     6,148 K[/COLOR] Unknown         NT AUTHORITY\NETWORK SERVICE                            0:00:04 N/A                                                                     
SearchIndexer.exe             4980 Services                   0 [COLOR=red]    37,596 K[/COLOR] Unknown         NT AUTHORITY\SYSTEM                                     0:00:45 N/A                                                                     
svchost.exe                   4048 Services                   0 [COLOR=red]    12,384 K[/COLOR] Unknown         NT AUTHORITY\LOCAL SERVICE                              0:00:04 N/A                                                                     
svchost.exe                   5412 Services                   0 [COLOR=red]    16,268 K[/COLOR] Unknown         NT AUTHORITY\LOCAL SERVICE                              0:01:56 N/A                                                                     
HPSA_Service.exe              6572 Services                   0 [COLOR=red]    22,468 K[/COLOR] Unknown         NT AUTHORITY\SYSTEM                                     0:00:01 N/A                                                                     
dllhost.exe                   8416 Services                   0 [COLOR=red]     7,396 K[/COLOR] Unknown         NT AUTHORITY\SYSTEM                                     0:00:00 N/A                                                                     
AllShareFrameworkDMS.exe     10876 Services                   0 [COLOR=red]    16,416 K[/COLOR] Unknown         NT AUTHORITY\SYSTEM                                     0:00:01 N/A                                                                     
conhost.exe                  10968 Services                   0 [COLOR=red]     3,096 K[/COLOR] Unknown         NT AUTHORITY\SYSTEM                                     0:00:00 N/A                                                                     
csrss.exe                     4732 Console                    2 [COLOR=red]    10,180 K[/COLOR] Running         NT AUTHORITY\SYSTEM                                     0:02:32 N/A                                                                     
winlogon.exe                 43616 Console                    2 [COLOR=red]     8,408 K[/COLOR] Unknown         NT AUTHORITY\SYSTEM                                     0:00:07 N/A                                                                     
nvxdsync.exe                  2832 Console                    2 [COLOR=red]    19,432 K[/COLOR] Running         NT AUTHORITY\SYSTEM                                     0:00:09 UxdService                                                              
nvvsvc.exe                    1492 Console                    2 [COLOR=red]    13,084 K[/COLOR] Running         NT AUTHORITY\SYSTEM                                     0:00:01 NvSvc                                                                   
taskhost.exe                  6992 Console                    2 [COLOR=red]    13,656 K[/COLOR] Running         Den-PC\Den                                              0:00:08 MCI command handling window                                             
dwm.exe                       3704 Console                    2 [COLOR=red]     5,168 K[/COLOR] Running         Den-PC\Den                                              0:00:00 DWM Notification Window                                                 
explorer.exe                  6088 Console                    2 [COLOR=red]    66,700 K[/COLOR] Running         Den-PC\Den                                              0:01:49 N/A                                                                     
taskeng.exe                   8512 Console                    2 [COLOR=red]     5,972 K[/COLOR] Running         Den-PC\Den                                              0:00:00 TaskEng - Task Scheduler Engine Process                                 
itype.exe                     8904 Console                    2 [COLOR=red]     2,416 K[/COLOR] Running         Den-PC\Den                                              0:00:22 N/A                                                                     
ipoint.exe                    9292 Console                    2 [COLOR=red]     2,312 K[/COLOR] Running         Den-PC\Den                                              0:00:44 N/A                                                                     
sttray64.exe                 10000 Console                    2 [COLOR=red]    15,584 K[/COLOR] Running         Den-PC\Den                                              0:00:00 N/A                                                                     
NvTmru.exe                    9448 Console                    2 [COLOR=red]    10,468 K[/COLOR] Running         Den-PC\Den                                              0:00:04 N/A                                                                     
Samsung Link Tray Agent.e    10140 Console                    2 [COLOR=red]   395,096 K[/COLOR] Running         Den-PC\Den                                              0:16:01 theAwtToolkitWindow                                                     
egui.exe                      9356 Console                    2 [COLOR=red]    16,584 K[/COLOR] Running         Den-PC\Den                                              0:00:02 ESET Smart Security                                                     
hpqtra08.exe                  4828 Console                    2 [COLOR=red]    10,652 K[/COLOR] Running         Den-PC\Den                                              0:00:02 N/A                                                                     
jusched.exe                  10672 Console                    2 [COLOR=red]     6,784 K[/COLOR] Not Responding  Den-PC\Den                                              0:00:00 OleMainThreadWndName                                                    
nvtray.exe                   11964 Console                    2 [COLOR=red]    20,696 K[/COLOR] Running         Den-PC\Den                                              0:00:05 NotificationIconWindow                                                  
wmpnetwk.exe                 12672 Services                   0 [COLOR=red]     4,092 K[/COLOR] Unknown         NT AUTHORITY\NETWORK SERVICE                            0:00:05 N/A                                                                     
TVAgent.exe                  13096 Console                    2 [COLOR=red]     2,620 K[/COLOR] Running         Den-PC\Den                                              0:00:31 CL RC Engine3 Dummy Winidow                                             
jucheck.exe                  33376 Console                    2 [COLOR=red]    11,040 K[/COLOR] Running         Den-PC\Den                                              0:00:06 JavaUpdate SysTray Icon                                                 
wlmail.exe                  780856 Console                    2 [COLOR=red]   109,976 K[/COLOR] Running         Den-PC\Den                                              0:01:04 Unread email - Windows Live Mail                                        
wlcomm.exe                  780924 Console                    2 [COLOR=red]    25,104 K[/COLOR] Running         Den-PC\Den                                              0:00:11 PresenceSignIn                                                          
chrome.exe                  783556 Console                    2 [COLOR=red]    77,496 K[/COLOR] Running         Den-PC\Den                                              0:00:56 Blue Screen of Death (BSOD) Posting Instructions - Windows 8, 7 & Vista 
chrome.exe                  784028 Console                    2 [COLOR=red]    42,280 K[/COLOR] Not Responding  Den-PC\Den                                              0:00:02 AngleHiddenWindow                                                       
chrome.exe                  762272 Console                    2 [COLOR=red]    37,496 K[/COLOR] Unknown         Den-PC\Den                                              0:00:06 N/A                                                                     
chrome.exe                  781000 Console                    2 [COLOR=red]    17,764 K[/COLOR] Unknown         Den-PC\Den                                              0:00:00 N/A                                                                     
chrome.exe                  783764 Console                    2 [COLOR=red]    18,720 K[/COLOR] Unknown         Den-PC\Den                                              0:00:00 N/A                                                                     
chrome.exe                  781632 Console                    2 [COLOR=red]    20,976 K[/COLOR] Unknown         Den-PC\Den                                              0:00:01 N/A                                                                     
BSOD_Windows7_Vista_v2.64   790140 Console                    2 [COLOR=red]     3,860 K[/COLOR] Running         Den-PC\Den                                              0:00:00 Administrator:  Den                                                     
conhost.exe                 790208 Console                    2 [COLOR=red]     3,496 K[/COLOR] Running         Den-PC\Den                                              0:00:01 OleMainThreadWndName                                                    
cmd.exe                     790328 Console                    2 [COLOR=red]     4,628 K[/COLOR] Unknown         Den-PC\Den                                              0:00:45 N/A                                                                     
msinfo32.exe                790952 Console                    2 [COLOR=red]     8,736 K[/COLOR] Running         Den-PC\Den                                              0:00:01 System Information                                                      
WmiPrvSE.exe                791128 Services                   0 [COLOR=red]    17,024 K[/COLOR] Unknown         NT AUTHORITY\NETWORK SERVICE                            0:00:47 N/A                                                                     
cmd.exe                     791140 Console                    2 [COLOR=red]     3,524 K[/COLOR] Running         Den-PC\Den                                              0:00:00 BSOD_Win7Vista1                                                         
conhost.exe                 791184 Console                    2 [COLOR=red]     3,232 K[/COLOR] Unknown         Den-PC\Den                                              0:00:00 N/A                                                                     
dxdiag.exe                  791280 Console                    2 [COLOR=red]    16,056 K[/COLOR] Not Responding  Den-PC\Den                                              0:01:10 OleMainThreadWndName                                                    
WmiPrvSE.exe                791508 Services                   0 [COLOR=red]     6,288 K[/COLOR] Unknown         NT AUTHORITY\SYSTEM                                     0:00:00 N/A                                                                     
audiodg.exe                 790928 Services                   0 [COLOR=red]     4,376 K[/COLOR] Unknown         NT AUTHORITY\LOCAL SERVICE                              0:00:00 N/A                                                                     
cmd.exe                     791160 Console                    2 [COLOR=red]     3,624 K[/COLOR] Running         Den-PC\Den                                              0:00:00 BSOD_Win7Vista5                                                         
conhost.exe                 791540 Console                    2 [COLOR=red]     3,320 K[/COLOR] Unknown         Den-PC\Den                                              0:00:00 N/A                                                                     
wevtutil.exe                791004 Console                    2 [COLOR=red]     5,056 K[/COLOR] Unknown         Den-PC\Den                                              0:00:52 N/A                                                                     
cmd.exe                     791816 Console                    2 [COLOR=red]     3,640 K[/COLOR] Running         Den-PC\Den                                              0:00:00 BSOD_Win7Vista6                                                         
conhost.exe                 791876 Console                    2 [COLOR=red]     3,196 K[/COLOR] Unknown         Den-PC\Den                                              0:00:00 N/A                                                                     
wevtutil.exe                791956 Console                    2 [COLOR=red]     4,716 K[/COLOR] Unknown         Den-PC\Den                                              0:00:31 N/A                                                                     
cmd.exe                     791848 Console                    2 [COLOR=red]     3,672 K[/COLOR] Running         Den-PC\Den                                              0:00:00 BSOD_Win7Vista8                                                         
conhost.exe                 789656 Console                    2 [COLOR=red]     3,212 K[/COLOR] Unknown         Den-PC\Den                                              0:00:00 N/A                                                                     
systeminfo.exe              791260 Console                    2 [COLOR=red]     5,252 K[/COLOR] Unknown         Den-PC\Den                                              0:00:00 N/A                                                                     
cmd.exe                     792092 Console                    2 [COLOR=red]     3,664 K[/COLOR] Running         Den-PC\Den                                              0:00:00 BSOD_Win7Vista9                                                         
conhost.exe                 792100 Console                    2 [COLOR=red]     3,248 K[/COLOR] Unknown         Den-PC\Den                                              0:00:00 N/A                                                                     
where.exe                   791464 Console                    2 [COLOR=red]     3,528 K[/COLOR] Unknown         Den-PC\Den                                              0:00:22 N/A                                                                     
TrustedInstaller.exe        791764 Services                   0 [COLOR=red]    28,220 K[/COLOR] Unknown         NT AUTHORITY\SYSTEM                                     0:00:13 N/A                                                                     
PrintIsolationHost.exe      791544 Services                   0 [COLOR=red]     4,912 K[/COLOR] Unknown         NT AUTHORITY\SYSTEM                                     0:00:00 N/A                                                                     
cmd.exe                     767592 Console                    2 [COLOR=red]     3,700 K[/COLOR] Running         Den-PC\Den                                              0:00:00 BSOD_Win7Vista11                                                        
conhost.exe                 792668 Console                    2 [COLOR=red]     3,300 K[/COLOR] Unknown         Den-PC\Den                                              0:00:00 N/A                                                                     
where.exe                   792704 Console                    2 [COLOR=red]     3,296 K[/COLOR] Unknown         Den-PC\Den                                              0:00:12 N/A                                                                     
SearchProtocolHost.exe      793636 Services                   0 [COLOR=red]     6,676 K[/COLOR] Unknown         NT AUTHORITY\SYSTEM                                     0:00:00 N/A                                                                     
SearchFilterHost.exe        793724 Services                   0 [COLOR=red]     5,344 K[/COLOR] Unknown         NT AUTHORITY\SYSTEM                                     0:00:00 N/A                                                                     
tasklist.exe                794420 Console                    2 [COLOR=red]     6,332 K[/COLOR] Unknown         Den-PC\Den                                              0:00:01 N/A                                                                                
                                                                  ________

                                                                    [COLOR="#FF0000"][B]1,644 K[/B][/COLOR]
                                                                   ________

- The total of the Mem Usage column = 1,644 MB
- WMI reported current virtual memory usage = 644 MB
- I believe only 2 GB RAM is being utilized (not 4 GB) as 644 MB virtual memory would be needed to supplement the exhausted RAM

Your current page file info from "syslist":

Code:

 1392508928   11/8/2013    7:52:42 PM  "C:\pagefile.sys"

If that figure is correct (1.4 GB), it could be another reason as to why there was no dump file created after Driver Verifier forced a BSOD a few days ago.

The page file size must be = installed physical RAM + 1 MB -- so your page file should be ~4.3 GB, assuming 4 GB physical RAM.

https://www.sysnative.com/forums/bs...-information/325-bsods-but-no-dump-files.html

Do you need a page file 30 GB - 64 GB in size or would the default ~4.3 GB be OK?

Additional info - https://www.sysnative.com/forums/bs...rtual-memory-pagefile-and-all-that-stuff.html

What is this memory card on drive z: ?

Code:

Drive    Z:
Description    Network Connection
Provider Name    \\192.168.2.3\[h32]memory_card[/h32]

You are running ESET ESS 6.0.316.0; I believe the latest version of ESET ESS 6 is 6.0.316.6 -

How do I Download and Install ESET Smart Security? - ESET Knowledgebase

ESET ESS 7 is now out. Before you update ESET, the RAM issue needs to be addressed.

Jagfla said:
I hope I am providing a worthy challenge. I was a software person many years ago (I started in computers when it was an 'art' not a science) so I know how interesting chasing bugs can be. I saw it as a mystery to unravel. Random problems were always more difficult than predictable ones. It's comforting to know there's a group (or at least more than one) who has taken this on. I am able to get around on the PC well enough to get you whatever supporting info you need with your guidance. Have a safe trip and I will be waiting here for a response when you return. I'm sticking with you too. Judy

A mystery & a challenge is indeed what we have here!

Regards. . .

John

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