BSOD Event 41

[ubuysa]

Although that photo doesn't show the whole blue screen (I'd have liked to see the stop code text at the bottom) there is an exception code printed there, 0xC0000006, and that's an IN_PAGE_ERROR meaning that a page read in from the drive was corrupted. The two likely causes of this error are bad RAM (which we've eliminated) or a bad system drive. A bad system drive would also account for dumps not being properly written.

Go back into the WD Dashboard, if Drive Health on the Overview page isn't 100% then tell us what it is. Under the Tools menu please display the SMART data for the drive. Sadly WD Dashboard doesn't make it easy to copy this data out to post here, so look specifically at the numbers for the following...

• Media and Data Integrity Errors
• Error Information Log Entries
• Warning Composite Temperature Time
• Critical Composite Temperature Time

You may do better to download Crystal Disk Info and use that to display the SMART data, you can upload that data so we can all see it. That should give us a good indication of the health of the drive.

Also in WD Dashboard under the Tools menu please run an Extended Diagnostic Test on the drive and let us know what that says.

The only other potential cause is a bad CPU, and that's entirely possible if we're getting BSODs with only the iGPU. It may be worth you stress testing your CPU with Prime95....

1. Because this is a laptop you need to maximise the cooling. Give it a good clean, internally if you can. Pay special attention to the fans(s) and the finned heat exchanges(s) next to the fan(s). This is where ALL the cooling is done. You need a good laminar airflow through the heat exchanger(s) to properly cool the CPU, but they are a dust and fluff magnet and are easily blocked. Make sure these are completely clean.
2. Elevate the laptop so air can easily get underneath and without blocking any vents. Ensure that there is plenty of space around the laptop to allow hot air to be removed. If you have a fan-assisted laptop cooling pad then please user it.
3. Download Prime95 and a CPU temperature monitor (CoreTemp will do).
4. Keep the temperature monitor running all the time you run Prime95. Your CPU will get hot!
5. Run each of the three Prime95 tests (smallFFTs, largeFFTs, and Blend) one after the other for a minimum of 1 hour per test, 2 hours per test would be better.
6. If Prime95 generates error messages, if the system crashes/freezes/BSODs, or if your CPU temp gets close to 100°C (Tmax for your CPU), then stop Prime95 and let us know what happened.

Note that running Prime95 will not damage your CPU, but allowing it to overheat will.

FYI: The small FFT test stresses the CPU more than RAM. The large FFT test stresses RAM more than the CPU. The Blend test is a mixture of the two.

 

[rikkib]

hello

all sugested above i ran and none came back with issues.

even the stress test was ok, it got to 79 degrees and stayed there, I was still able to use chrome as normal.

the stress test was running for 3 hours

thank you