BSOD - file manipulations, dropbox hang?

I don't remember doing that. Should it be on or off? I don't think I have anything else, maybe it was off just for Speccy?
 
You're using Malwarebytes so Defender should be disabled. You don't want two antivirus engines active at the same time. I'm more concerned why Malwarebytes appears twice there? If there are any issues with Malwarebytes that could cause issues.

I'm more concerned about the SMART data for your drive D: - that disk is failing. It's marked as CAUTION, because of the Pending Sector Count. This is the count of bad sectors waiting to be remapped. The Uncorrectable Sector count is also flagged, that's the number of sectors with uncorrectable read/write failures. I recommend replacing this drive ASAP.

I notice from your System log that you're using the TeraCopy tool and there appears to be some sort of issue with it...
Code: 
Event[33]:
  Log Name: System
  Source: Service Control Manager
  Date: 2023-11-25T15:41:01.7410000Z
  Event ID: 7034
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: VM-893467
  Description: 
The TeraCopy Service service terminated unexpectedly.  It has done this 1 time(s).
There are a large number of these errors in your log to TeraCopy is definitely not a happy bunny.

There are lots of errors for drive G:, which you've said is an external drive? That drive is clearly not happy.

There is also an error for what I think is likely your D: drive, it's one of the two Seagate HDDs anyway...
Code: 
Event[118]:
  Log Name: System
  Source: disk
  Date: 2023-11-25T10:57:16.8450000Z
  Event ID: 7
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: VM-893467
  Description: 
The device, \Device\Harddisk0\DR0, has a bad block.
I would back this drive up and run a chkdsk /r /x command on it (on both of the HDDs to be honest). The /r switch tests the filesystem and the disk surface and will attempt to fix and errors it finds. Post a screenhot of the end of the output chkdsk produces.

There are also errors for harddisk3, and I think that's your system drive (the Crucial SSD) because it talks about paging errors...
Code: 
Event[436]:
  Log Name: System
  Source: disk
  Date: 2023-11-24T13:55:20.8550000Z
  Event ID: 51
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: VM-893467
  Description: 
An error was detected on device \Device\Harddisk3\DR3 during a paging operation.
I would run a chkdsk /f /x command on that drive. The /f switch just tests the filesystem but not the drive itself.

TBH I think you have a few issues with your storage drive, both the HDDs and the SSD. That would explain the copy problems you're seeing.
 
Hi,



ubuysa said:
You're using Malwarebytes so Defender should be disabled. You don't want two antivirus engines active at the same time. I'm more concerned why Malwarebytes appears twice there? If there are any issues with Malwarebytes that could cause issues.
Click to expand...

xilolee said:
Windows Defender antivirus is disabled because the current antivirus is malwarebytes, probably the paid version.
Not a problem.
Click to expand...
I am a moderator/trainer/ Graduate security Analyst.

Sorry to contradict you: since when Malwarebytes is considered an antivirus!!
Malwarebytes is a malware removal and protection software
Malwarebytes has always been an anti-malware.
Also, it coexists perfectly with Windows Defender.

Extract from an additions.txt report:
Rich (BB code): 
AV: Windows Defender (Enabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
AV: Malwarebytes (Enabled - Up to date) {23007AD3-69FE-687C-2629-D584AFFAF72B}



Regards,
 
Jonathan21 said:
Sorry to contradict you: since when Malwarebytes is considered an antivirus!!
Malwarebytes is a malware removal and protection software
Malwarebytes has always been an anti-malware.
Also, it coexists perfectly with Windows Defender.
Click to expand...
Anti-virus is used colloquially as an umbrella term for any malicious software, and besides that, MBAM detects everything these days and has done so for years now. The name is just historical. I'm not sure why you're being so pedantic about it though?

I agree that MBAM is usually okay with Windows Defender, however, MBAM has had its fair share of bugs which have lead to BSOD crashes. Although, these are usually remedied pretty quickly.

xilolee said:
Windows Defender antivirus is disabled because the current antivirus is malwarebytes, probably the paid version.
Not a problem.
Click to expand...
If you disable it from registering in the Security Center then you should be able to run both of them concurrently.

Malwarebytes and Windows Defender
 
Hi,


x BlueRobot said:
Anti-virus is used colloquially as an umbrella term for any malicious software, and besides that, MBAM detects everything these days and has done so for years now. The name is just historical. I'm not sure why you're being so pedantic about it though?

I agree that MBAM is usually okay with Windows Defender, however, MBAM has had its fair share of bugs which have lead to BSOD crashes. Although, these are usually remedied pretty quickly.


If you disable it from registering in the Security Center then you should be able to run both of them concurrently.

Malwarebytes and Windows Defender
Click to expand...
The translation and the understanding of words is different from country to country. Sorry for my intervention and good luck.

Regards,
 
That article supports what I was trying to say, MBAM will detect all kinds of malicious software including viruses, so it isn't completely incorrect to say that it is an AV solution. The MBAM trusted advisors even mention this:
Malwarebytes by default registers in the action center which turns off Defender. Malwarebytes is designed to be a REPLACEMENT to antivirus.
Click to expand...
Note, the quote is referring to the premium version which offers real time protection. AV is just a catch-all term for most anti-malware real-time protection programs.
 
It seems to me that virus detection (ie: anti-virus) is, in most modern security products, only one of many security features designed to protect against malware. A virus is a type of malware but not all malware is a virus.

In my comment earlier I said anti-virus because I know from experience that having two real-time anti-virus detector products running at the same time can lead to problems and should always be avoided. I deliberately did not say anti-malware because I don't know whether other anti-malware features of competing products can co-exist together or not.
 
Greetings,

I agree with @ubuysa will be better to start to backup all data from the second disk drives and replace it as soon as possible.

Once you will do it we can continue to troubleshoot the other issue that you are experiencing.

Thank you.
 
hi everyone, thank you! i'm backing everything up , it's taking a while. I can't think why Teracopy would be unhappy? maybe because of the disk issues? anyway i thought i should probably get the best possible backup before chkdisk and be preparing to replace at least D. Worried about C too, didn't some of the logs show err in dsk0 which I think must be C?
G is easy, to the trashcan it goes.
 
I believe in changing one thing at a time, so I suggest you replace the G: drive and then see whether you're still having issues.
 
Well, G is an external drive, so getting rid of it is trivial. I am still backing up C D and E and that will take probably a few more days.


The other factor though is that I am too afraid of not knowing what I am doing (I have never done anything hardware and am generally horrible at mechanical tasks) if I try to swap internal hard drives. Which is ok but I will need to find someone to do that.


Do you think the logs look like C is also failing, or should I run chkdsk once I finally get my backups done (probably sometime over the weekend)?
 
newbee_4 said:
Well, G is an external drive, so getting rid of it is trivial. I am still backing up C D and E and that will take probably a few more days.


The other factor though is that I am too afraid of not knowing what I am doing (I have never done anything hardware and am generally horrible at mechanical tasks) if I try to swap internal hard drives. Which is ok but I will need to find someone to do that.


Do you think the logs look like C is also failing, or should I run chkdsk once I finally get my backups done (probably sometime over the weekend)?
Click to expand...
Hi,

The people here helping you @ubuysa , @SQx and others are experts in fixing your problems.
 

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