BSOD from nvlddmkm.sys throwing System_Service_Exception

navneet · May 9, 2024

Hi Sysnative Team,

Thanks for your help last time, which was great and worked. Unfortunately it looks like nVidia may have once again started to cause an issue via exceptions and causing BSODs. Appreciate if you can take a look, and what you think may be the issue, thank you.

A brief description of your problem (but you can also include the steps you tried)

lately my Dell XPS has started throwing BSOD. its being caused by one of the nVidia modules. nvlddmkm.sys and has been going on for a few days. Generally it happens when I try and startup the pc from having put it in sleep mode.

System Manufacturer?

Dell

Laptop or Desktop?

Laptop

Exact model number (if laptop, check label on bottom)

Dell XPS 17 9710

OS ? (Windows 11, 10, 8.1, 8, 7, Vista)

Windows 11

x86 (32bit) or x64 (64bit)?

x64

What was original installed OS on system?

I can't recollect. I think it may have been Windows 10 which I then immediately upgraded to Windows 11.

Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)?

the OS is an OEM version.

Age of system? (hardware)

2.5 years, but i've had a new motherboard put in one year back, so perhaps a more accurate answer is 1 year.

Age of OS installation?

1 year

Have you re-installed the OS?

Not re-installed, but it may have been upgraded to Windows 11

CPU

Processor 11th Gen Intel(R) Core(TM) i9-11900H @ 2.50GHz, 2496 Mhz, 8 Core(s), 16 Logical Processor(s)

RAM (brand, EXACT model, what slots are you using?)

not sure

Video Card
MotherBoard - (if NOT a laptop)
Power Supply - brand & wattage (if laptop, skip this one)

Dell

Is driver verifier enabled or disabled?

Not sure

What security software are you using? (Firewall, antivirus, antimalware, antispyware, and so forth)

McAffee

Are you using proxy, vpn, ipfilters or similar software?

Don't think so

Are you using Disk Image tools? (like daemon tools, alcohol 52% or 120%, virtual CloneDrive, roxio software)

Dont think so

Are you currently under/overclocking? Are there overclocking software installed on your system?

Dont think so

System Information , using Speccy

http://speccy.piriform.com/results/VacANwI6odXOJDxybmmWidA

Thanks
Mickey

ubuysa · May 9, 2024

I'm sure you know that the three dumps are identical, all fail with the same error in nvlddmkm.sys...

Code:

FAILURE_BUCKET_ID:  AV_nvlddmkm!unknown_function

The version of that driver that you have is not current, it dates from Jan 2024...

Code:

14: kd> lmvmnvlddmkm
Browse full module list
start             end                 module name
fffff806`4aa80000 fffff806`4e3a0000   nvlddmkm T (no symbols)          
    Loaded symbol image file: nvlddmkm.sys
    Image path: nvlddmkm.sys
    Image name: nvlddmkm.sys
    Browse all global symbols  functions  data
    Timestamp:        Wed Jan  3 12:03:30 2024 (659530F2)
    CheckSum:         0380CCE3
    ImageSize:        03920000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Information from resource tables:

Your Intel graphics driver is older, dating from June 2023...

Code:

14: kd> lmDvmigdkmdn64
Browse full module list
start             end                 module name
fffff806`63030000 fffff806`6606e000   igdkmdn64   (deferred)            
    Image path: igdkmdn64.sys
    Image name: igdkmdn64.sys
    Browse all global symbols  functions  data
    Timestamp:        Thu Jun 15 19:04:40 2023 (648B3698)
    CheckSum:         0304BD95
    ImageSize:        0303E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Information from resource tables:

With laptops the Intel and Nvidia graphics drivers work hand-in-hand so it's always important to update both at the same time.

In addition, with laptops, the graphics drivers are often customised for power-saving and operational reasons and the generic drivers from Intel and Nvidia may cause problems. You should only source laptop graphics drivers from the laptop vendor, not from Intel or Nvidia. The driver download site for your XPS 17 9710 laptop has a more recent Nvidia driver dated 9th Apr 2024 and an Intel graphics driver dated 8th Aug 2023. I would use DDU to remove existing graphics drivers and then download and install those two drivers from the Dell website.

navneet · May 9, 2024

Thanks @ubuysa for your help with this. I've updated the drivers.

ubuysa · May 10, 2024

Post a new SysnativeFileCollectionApp output if it continues to BSOD.

navneet · May 13, 2024

Hi @ubuysa , afraid the BSOD has come back again.

I am attaching a new SysnativeFileCollectionApp output.

Thanks
Mickey

ubuysa · Tuesday at 3:49 AM

All those dumps are failing the Nvidia High Definition Audio Driver nvhda64v.sys - this is actually quite a common problem because it can interfere with the on-board audio drivers. You only need the Nvidia High Definition Audio driver if you are connecting to a TV or monitor via HDMI and you require the audio routed over HDMI as well as video. If you're not doing that then you don't need this driver installed.

Assuming you don't need audio over HDMI the only way to remove this driver is to reinstall the Nvidia graphics driver (it's part of that package). This time however, choose a Custom (Advanced} install and you'll see checkboxes next to all the driver components. Uncheck the HD Audio driver and then check (select) the box below that says 'Perform a clean install' (this deletes existing configurations). That will install the graphics driver without the nvhda64v.sys driver.

If you are sending audio over HDMI then you need to go back to the Dell driver download website and look for an updated audio driver, possibly an updated chipset driver also. All the drivers on there should coexist with one another.

navneet · Tuesday at 6:44 PM

Thanks, in fact I did do just that, i.e. I chose Custom (Advanced) and I checked the "Perform a clean install", however it still did a BSOD.

The one thing I didn't do was use DDU to remove the drivers, I used the clean install of the driver to do the clean up.

I have just tried again as suggested. Its saying the HD Audio Driver is not selected. It still has a PhysXSystemSoftware present, even though I didn't request it - seems it didn't remove it. The Graphics Driver is Installed.

Lets see how it goes now.

navneet · Wednesday at 1:46 AM

Hi, afraid even though i installed the driver as suggested, it is still giving BSODs.

So now I have uninstalled it via the Windows Devices, and then reinstalled following the same procedure, in case that makes a difference. lets see.

ubuysa · Wednesday at 2:45 AM

With Nvidia drivers you're better off using DDU to fully uninstall them. When you reinstall, select only the driver, NOT GeForce experience (which you don't need). Choose a Custom (Advanced) install. Deselect the HD Audio driver. Deselect the PhysX driver - unless you have a game that requires it. You only need the USB-C driver if you connect a monitor via USB-C port, but if you don't install it you'll see an unknown device in Device Manager. I generally install the USB-C driver.

After the install open a command prompt and enter the command driverquery > drivers.txt. After a second or two, when the prompt comes back, close the command prompt windows. In the folder C:\Users\your_name you'll find a file call drivers.txt, upload that to the cloud with a link to it here.

Search

Search

BSOD from nvlddmkm.sys throwing System_Service_Exception

navneet

Member

Attachments

ubuysa

Sysnative Staff
BSOD Kernel Dump Senior Analyst
Contributor

navneet

Member

ubuysa

Sysnative Staff
BSOD Kernel Dump Senior Analyst
Contributor

navneet

Member

Attachments

ubuysa

Sysnative Staff
BSOD Kernel Dump Senior Analyst
Contributor

navneet

Member

navneet

Member

ubuysa

Sysnative Staff
BSOD Kernel Dump Senior Analyst
Contributor

BSOD from nvlddmkm.sys throwing System_Service_Exception

Member

Attachments

Sysnative Staff BSOD Kernel Dump Senior AnalystContributor

Member

Sysnative Staff BSOD Kernel Dump Senior AnalystContributor

Member

Attachments

Sysnative Staff BSOD Kernel Dump Senior AnalystContributor

Member

Member

Sysnative Staff BSOD Kernel Dump Senior AnalystContributor

Sysnative Staff
BSOD Kernel Dump Senior Analyst
Contributor

Sysnative Staff
BSOD Kernel Dump Senior Analyst
Contributor

Sysnative Staff
BSOD Kernel Dump Senior Analyst
Contributor

Sysnative Staff
BSOD Kernel Dump Senior Analyst
Contributor