bsod whea_uncorrectable_error 0x124

[ubuysa]

How often do these WHEA BSODs happen?

Can you please open Device Manager, expand the Network Adapters section and post a screenshot of that? You definitely have the Intel WiFi adriver installed and I want to see whether you also have the device.

It's NEVER wise to copy a solution that someone says worked on a similar device. Firstly, you can't always trust that what someone says is true, there's a lot of nonsense talked on the Internet. Secondly, it's rare for two computers to be identical, you may have different drivers installed, different driver versions installed, or even different devices. It is massively safer to ask for help on a forum you trust, like this one. In addition, once you have asked for help it's not wise to make changes that the person helping you didn't ask for.

One thing you mentioned in you OP that might be significant is that they sometimes happen when the laptop is idle, and that's given me an idea. First, can you open an elevated command prompt please, and enter the following command...

powercfg /L

Post a screenshot of the output.

 

[notebooker]

thank you for your help. At the moment I don’t have a laptop, when I have it I will definitely follow your instructions. I reinstalled the nvidia driver a long time ago, before I came here. How often? Randomly, to be honest, previously it was usually once every 5-10 days maximum, sometimes twice a day. In particular, after reinstalling the system, the service appeared twice on the same day. Previously, it often occurred if the laptop was left idle, even on the desktop. That is, I turned it on, left, came back, and it rebooted with an error. After the last full disassembly of the laptop in the service, there was no error for 2 months (for the first time for so long), and it appeared again after video memory tests, twice in an hour (Not in the test itself, but after turning it off). And after that it also happened once and after that it does not occur if you just leave it and go away, but occurs once a week or two, in particular, with the command win+ctlr+shift+b it happened once, in the video memory test it also happened a couple of times after that, and so, after disassembly, usually once every 1-2 weeks

How often do these WHEA BSODs happen?

Can you please open Device Manager, expand the Network Adapters section and post a screenshot of that? You definitely have the Intel WiFi adriver installed and I want to see whether you also have the device.

It's NEVER wise to copy a solution that someone says worked on a similar device. Firstly, you can't always trust that what someone says is true, there's a lot of nonsense talked on the Internet. Secondly, it's rare for two computers to be identical, you may have different drivers installed, different driver versions installed, or even different devices. It is massively safer to ask for help on a forum you trust, like this one. In addition, once you have asked for help it's not wise to make changes that the person helping you didn't ask for.

One thing you mentioned in you OP that might be significant is that they sometimes happen when the laptop is idle, and that's given me an idea. First, can you open an elevated command prompt please, and enter the following command...

powercfg /L

Post a screenshot of the output.

 

[ubuysa]

So you don't have the laptop at the moment? As I mentioned, if you're asking for he;pp we really need you to have the laptop in front of you and we also need you to not do anything we haven't asked for. Might I suggest that when you get the laptop back you post back on her so we can try and help you.

 

[notebooker]

yes, of course, sorry, I just once again
gave it to the service, in the hope that they will determine something there. Judging by the news from there, again there are no results and they should return it to me soon. As soon as I have it, I will do the steps you described and unsubscribe

 

[notebooker]

So you don't have the laptop at the moment? As I mentioned, if you're asking for he;pp we really need you to have the laptop in front of you and we also need you to not do anything we haven't asked for. Might I suggest that when you get the laptop back you post back on her so we can try and help you.

So you don't have the laptop at the moment? As I mentioned, if you're asking for he;pp we really need you to have the laptop in front of you and we also need you to not do anything we haven't asked for. Might I suggest that when you get the laptop back you post back on her so we can try and help you.

yes, of course, sorry, I just once again

gave it to the service, in the hope that they will determine something there. Judging by the news from there, again there are no results and they should return it to me soon. As soon as I have it, I will do the steps you described and unsubscribe

 

[ubuysa]

I didn't ask you to unsubscribe! I'm sorry if I sounded critical earlier, but it's not really wise to try offering help and advice until you have the laptop with you.

Ask the service place what stress tests they have run on the laptop and ask for a copy of the results. It's not really good enough for them to just say it looks fine, they need to stress it for some time to see whether there are any flaky components in there.

 

[notebooker]

How often do these WHEA BSODs happen?

Can you please open Device Manager, expand the Network Adapters section and post a screenshot of that? You definitely have the Intel WiFi adriver installed and I want to see whether you also have the device.

It's NEVER wise to copy a solution that someone says worked on a similar device. Firstly, you can't always trust that what someone says is true, there's a lot of nonsense talked on the Internet. Secondly, it's rare for two computers to be identical, you may have different drivers installed, different driver versions installed, or even different devices. It is massively safer to ask for help on a forum you trust, like this one. In addition, once you have asked for help it's not wise to make changes that the person helping you didn't ask for.

One thing you mentioned in you OP that might be significant is that they sometimes happen when the laptop is idle, and that's given me an idea. First, can you open an elevated command prompt please, and enter the following command...

powercfg /L

Post a screenshot of the output.

Hi, i do that you told me. At the second photo first is "balanced

 

[ubuysa]

Well, you don't have an Intel WiFi adapter installed so I can't explain why the Intel WiFi adapter driver netwtw10.sys is installed.

Google Translate tells me that the first power plan, with the asterisk next to it, is Balanced?

Before I suggest the idea I had I'd like to check temperatures. Laptops have a nasty habit of overheating, especially gaming laptops. Please download HWMonitor (free) and run that. Post several screenshots of that display showing ALL the temperature readings (board, drives, CPU, and GPU) but especially the CPU temps. Expand the CPU temp section se we can see the temp for each core.

I would like to see all the temp readings (but especially the expanded CPU temps) when the laptop is completely idle with nothing running at all. I would also like to see another set of all the temp readings (but especially the expanded CPU temps) when the laptop is running the most demanding load you can throw at it.

Have you ever cleaned the interior of the laptop?
Have you ever cleaned out the heat exchanger near the laptop exhaust vent?

 

[notebooker]

Well, you don't have an Intel WiFi adapter installed so I can't explain why the Intel WiFi adapter driver netwtw10.sys is installed.

Google Translate tells me that the first power plan, with the asterisk next to it, is Balanced?

Before I suggest the idea I had I'd like to check temperatures. Laptops have a nasty habit of overheating, especially gaming laptops. Please download HWMonitor (free) and run that. Post several screenshots of that display showing ALL the temperature readings (board, drives, CPU, and GPU) but especially the CPU temps. Expand the CPU temp section se we can see the temp for each core.

I would like to see all the temp readings (but especially the expanded CPU temps) when the laptop is completely idle with nothing running at all. I would also like to see another set of all the temp readings (but especially the expanded CPU temps) when the laptop is running the most demanding load you can throw at it.

Have you ever cleaned the interior of the laptop?
Have you ever cleaned out the heat exchanger near the laptop exhaust vent?

to be honest, I do not know why the intel driver is worth it, maybe Windows installed it itself, I did not install it. I apply temperature screenings in the idle and in the OSST test. To tell the truth, it is very unlikely that these are temperatures, because in games I always monitor them so that it is no more than 75 degrees on the video card and processor. Plus, errors, as I said, mostly occurred without load

 

[notebooker]

Well, you don't have an Intel WiFi adapter installed so I can't explain why the Intel WiFi adapter driver netwtw10.sys is installed.

Google Translate tells me that the first power plan, with the asterisk next to it, is Balanced?

Before I suggest the idea I had I'd like to check temperatures. Laptops have a nasty habit of overheating, especially gaming laptops. Please download HWMonitor (free) and run that. Post several screenshots of that display showing ALL the temperature readings (board, drives, CPU, and GPU) but especially the CPU temps. Expand the CPU temp section se we can see the temp for each core.

I would like to see all the temp readings (but especially the expanded CPU temps) when the laptop is completely idle with nothing running at all. I would also like to see another set of all the temp readings (but especially the expanded CPU temps) when the laptop is running the most demanding load you can throw at it.

Have you ever cleaned the interior of the laptop?
Have you ever cleaned out the heat exchanger near the laptop exhaust vent?

Regarding the cooling system, yes, I cleaned and purged it several times. the thermal paste was changed. I also wanted to ask about the error 524 "critical battery trigger met", when the laptop falls asleep unexpectedly by itself, before that it writes that there is little charge. although it works from the network and usually has about 80-100%. What could be the reason for this?

 

[ubuysa]

One thing at a time, we can talk about the battery issue once we've solved these 0x124 BSODs.

IMO that CPU is running hot. Tmax for that CPU is 100°C and under load you've got very close to that, not just in the max temp but in the actual temps in that under load display. It's the idle display that is most concerning however, 65°C is too hot for an idling CPU - even in a laptop - and you've exceeded that even on a couple of cores.

I suggest you check the finned heat exchanger right next to the fan, this is where ALL the cooling is done, it's where the copper heat pipes end up. You need a clean laminar airflow through here for optimal cooling. The heat exchanger is a magnet for dust and fluff however, so be sure to clean this area perfectly so that no dust and fluff remains.

If, after cleaning the heat exchanger, you still see those sorts of CPU temps I would seriously consider a repaste. When you remove the CPU cooler pad take a photograph of the top of the CPU and the bottom of the cooler pad and post them here. Then give both a good clean to remove all traces of old paste and repaste again.

I can't prove it of course but CPU overheating is a very likely cause of your 0x124 BSODs.

 

[notebooker]

One thing at a time, we can talk about the battery issue once we've solved these 0x124 BSODs.

IMO that CPU is running hot. Tmax for that CPU is 100°C and under load you've got very close to that, not just in the max temp but in the actual temps in that under load display. It's the idle display that is most concerning however, 65°C is too hot for an idling CPU - even in a laptop - and you've exceeded that even on a couple of cores.

I suggest you check the finned heat exchanger right next to the fan, this is where ALL the cooling is done, it's where the copper heat pipes end up. You need a clean laminar airflow through here for optimal cooling. The heat exchanger is a magnet for dust and fluff however, so be sure to clean this area perfectly so that no dust and fluff remains.

If, after cleaning the heat exchanger, you still see those sorts of CPU temps I would seriously consider a repaste. When you remove the CPU cooler pad take a photograph of the top of the CPU and the bottom of the cooler pad and post them here. Then give both a good clean to remove all traces of old paste and repaste again.

I can't prove it of course but CPU overheating is a very likely cause of your 0x124 BSODs.

Usually the idle temperatures are lower, about 50 degrees, 65-67 was due to the fact that at that time I just turned off the test + they are higher when the laptop is running on a discrete video card. I will do this, but it seems to me that temperatures are unlikely, since then it would turn off every time in tests when it reached high temperatures, but in such tests there was never an error,

 

[ubuysa]

You've been approaching Tmax on every core in the heavy load test. I would expect the CPU to be throttling at those temps in any case.

Laptops are notorious for overheating and we have evidence that your CPU runs hot. You're getting 0x124 BSODs that could easily be caused by an overheating CPU. IMO it's essential to ensure that the heat exchanger is clean and that the pasting was/is done properly. You really can't make assumptions about what it might do when it overheats, all bets are off by that point. Yes of course it's hotter when running on the dGPU because the same heat exchanger (typically) cools that as well. Do you hear the fan running most of the time? In fact, do you hear the fan running at all? It may be wise to check that the cooling fan is working.

Bottom line: there is evidence there that your CPU reaches the max operating temperature of the CPU under load, there is also evidence there that it's hot when idle. IMO you should investigate all; aspects of CPU/GPU cooling before looking elsewhere.

 

[notebooker]

You've been approaching Tmax on every core in the heavy load test. I would expect the CPU to be throttling at those temps in any case.

Laptops are notorious for overheating and we have evidence that your CPU runs hot. You're getting 0x124 BSODs that could easily be caused by an overheating CPU. IMO it's essential to ensure that the heat exchanger is clean and that the pasting was/is done properly. You really can't make assumptions about what it might do when it overheats, all bets are off by that point. Yes of course it's hotter when running on the dGPU because the same heat exchanger (typically) cools that as well. Do you hear the fan running most of the time? In fact, do you hear the fan running at all? It may be wise to check that the cooling fan is working.

Bottom line: there is evidence there that your CPU reaches the max operating temperature of the CPU under load, there is also evidence there that it's hot when idle. IMO you should investigate all; aspects of CPU/GPU cooling before looking elsewhere.

Okay, I’ll answer in order from what I managed. Yes, I always monitor the operation of coolers and temperatures in any game or work. If temperatures start to exceed 80 degrees, I turn on the cooler boost at 6000 rpm, and it cools the system very well. Thermal paste was smeared into the service during the last visit. I usually play games and do heavy tasks, limiting the processor power to 35-40 watts, and in this state it does not heat up above 75-80, and there were still errors. It’s just that at the moment, for more accurate tests, I’m using it on a clean system, without any power restrictions. Today I left it for testing just on the desktop overnight, its temperature was 54 degrees.The fans are also clean, I personally looked at them yesterday, there is no dust there

 

[notebooker]

You've been approaching Tmax on every core in the heavy load test. I would expect the CPU to be throttling at those temps in any case.

Laptops are notorious for overheating and we have evidence that your CPU runs hot. You're getting 0x124 BSODs that could easily be caused by an overheating CPU. IMO it's essential to ensure that the heat exchanger is clean and that the pasting was/is done properly. You really can't make assumptions about what it might do when it overheats, all bets are off by that point. Yes of course it's hotter when running on the dGPU because the same heat exchanger (typically) cools that as well. Do you hear the fan running most of the time? In fact, do you hear the fan running at all? It may be wise to check that the cooling fan is working.

Bottom line: there is evidence there that your CPU reaches the max operating temperature of the CPU under load, there is also evidence there that it's hot when idle. IMO you should investigate all; aspects of CPU/GPU cooling before looking elsewhere.

The service also tested the laptop in Aida 64 for 100 hours, and the temperature was about 95 degrees, but during this time it never crashed, I specifically checked it in the event log

 

[ubuysa]

I'm basing my comments on the temperature data that you posted. When troubleshooting problems it's important to start with the obvious and work inwards. From the temp data you posted it appears as though you are running the CPU too hot when under load. IMO that needs investigating. Cleaning the heat exchanger and checking that the fan is running are simple things you can do. I appreciate your reluctance to repaste, but you've already mentioned that you have repasted this laptop in the past, so there has to be a question mark there.

However, since you're clearly reluctant to accept what I'm saying, lets' run a CPU stress test...

1. Download Prime95.
2. Keep HWMonitor (free) running all the time you run Prime95. Your CPU will get very hot!
3. Run each of the three Prime95 tests (smallFFTs, largeFFTs, and Blend) one after the other for a minimum of 1 hour per test, 2 hours would be better.
4. If Prime95 generates error messages, if the system crashes/freezes/BSODs, or if your CPU temps exceeds 98°C, then stop Prime95 and let us know what happened.

 

[notebooker]

I'm basing my comments on the temperature data that you posted. When troubleshooting problems it's important to start with the obvious and work inwards. From the temp data you posted it appears as though you are running the CPU too hot when under load. IMO that needs investigating. Cleaning the heat exchanger and checking that the fan is running are simple things you can do. I appreciate your reluctance to repaste, but you've already mentioned that you have repasted this laptop in the past, so there has to be a question mark there.

However, since you're clearly reluctant to accept what I'm saying, lets' run a CPU stress test...

1. Download Prime95.
2. Keep HWMonitor (free) running all the time you run Prime95. Your CPU will get very hot!
3. Run each of the three Prime95 tests (smallFFTs, largeFFTs, and Blend) one after the other for a minimum of 1 hour per test, 2 hours would be better.
4. If Prime95 generates error messages, if the system crashes/freezes/BSODs, or if your CPU temps exceeds 98°C, then stop Prime95 and let us know what happened.

yes, I tested prime, as soon as I get home I will do it again and send it. The fact is that even when the temperature under load is 98, and even jumps to 100, the system does not crash, but continues to work normally. I understand that we need to start with the obvious, but the fact that the system has never crashed in processor stress tests with high temperatures, I repeat, never once, raises doubts. One of the few times when the system crashed in games, in RDR2, it was 75 degrees on the processor, about 73 on the video card. I really appreciate your help, but the fact that the laptop passes all stress tests without problems and crashes makes me doubt the temperature as in the culpit of the problem

 

[ubuysa]

Run each test for 2 hours then. If it's stable running each test for two hours we'll look elsewhere.

 

[notebooker]

Run each test for 2 hours then. If it's stable running each test for two hours we'll look elsewhere.

Hello, I hope you are doing well. Sorry for missing, I had some work to do. I tested the laptop in all prime tests even for more than 2 hours and it did not cause any crashes

 

[ubuysa]

Fair enough. There's one more CPU test I'd like you to do. In the active Windows power profile (probably Balanced) please expand the Processor Power Management section and change the maximum AND minimum processor power to be 99% in BOTH cases. This stops the processors entering a low power state when idle. A few CPUs become unstable when transitioning from low power (idle) states to the high-power (running) states. THis workaround will stop the processors entering a low power state.

Let me know whether the BSODs continue after this change.