Can not install Cumulative Updates for Windows Server 2019

[BuHy]

Hello,
in Update Manager I recently noticed that on one of our VMs with Windows Server 2019 Standard x64 (10.0.17763.4499) update KB5044277 was failing to install. When I connected to the VM and checked the update history, unfortunately, it was not first cumulative update that failed to install. Almost all (except update from March) have same error, 0x800f0986. I run sfc /scannow, but it did not complete. Same for DISM, it got stuck at 100%. (it was "running" almost 24 hours and still "running") ComponentsScanner file and CSB.zip attached. Please help me solve this problem.

Thank you.

 

[Windows Update Bot]

Hi @BuHy,

Welcome to Sysnative Forums!

If you haven't already, please review the posting instructions here, and attach the requested log files. Without log files, our helpers will not be able to assist, and this will slow down fixing your machine.

If logs have been already been provided, our team of volunteers will analyse the provided log files to build a fix for your system. Please be aware that this may take several days from your initial post, due to the high volume of threads that we receive.


- Sysnative Windows Update Team

 

[Maxstar]

Hi and welcome to Sysnative,

Step 1. Download

SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFix.zip and save it to your desktop.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 2. Run the System File Checker and post the result. If it fails attach a new copy of the CBS log.

SFC /Scannow

 

[BuHy]

Hi @Maxstar,
the result of SFC /Scannow is that Windows Resource Protection did not find any integrity violations. Please see attached screenshot.
What are next steps?

Thanks.

 

[Maxstar]

Please run the following DISM command and post the result. If it fails attach a new copy of the CBS log.

DISM /online /cleanup-image /RestoreHealth

 

[BuHy]

It's been running for about 4 hours now and it is stuck at 100% again. Screenshot and CSB log attached.
What are next steps please?

Thanks.

 

[Maxstar]

Hi,

Upload your COMPONENTS hive.

• Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
• Please copy this file to your desktop.
• Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
• Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
• If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.

 

[BuHy]

Hi, sorry for late reply. We have regular servers restart set up on Thursday 11:30PM so I tried to run

DISM /online /cleanup-image /RestoreHealth

again after server restart.
This time it completed. Please see result in attachment. I am also attaching COMPONENTS hive .zip and CSB.log.

Thanks.

 

[Maxstar]

Hi,

No problem at all, here's the next fix.

Step 1.
Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFix.zip and save it to your desktop.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.

DISM /online /cleanup-image /RestoreHealth

 

[BuHy]

Hi,
SFCFix.txt attached, DISM completed successfully. Just to be sure, CSB log also attached.
Should I try to do the update now?

Thanks.

 

[Maxstar]

Yes, please attempt to update and post the result. If it fails attach the latest CBS logs.

 

[BuHy]

Hi,
unfortunately it failed again with same error.
What are next steps please?

Thanks.

 

[Maxstar]

Hi,

Step 1.
Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFix.zip and save it to your desktop.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.

DISM /online /cleanup-image /RestoreHealth

 

[BuHy]

Hi,
it completed successfully. Should I try to install update now?

Thanks.

 

[Maxstar]

Hi,

Yes, please try to update again and post the result. If it fails attach a new copy of the CBS logs.

 

[BuHy]

Hi,
unfortunately, it failed again with the same error. Attaching new CSB logs.

Thank you.

 

[Maxstar]

2024-11-18 14:55:36, Error                 CSI    0000003a@2024/11/18:13:55:36.622 (F) Attempting to mark store corrupt with category [l:18 ml:19]'CorruptPayloadFile'[gle=0x80004005]
2024-11-18 14:55:36, Info                  CSI    0000003b Hashes for file member [l:10]'sppmig.dll' do not match.
 Expected: {l:32 ml:4096 b:730b9cf13091754c3886e88c12ae1cb2e2069854651a883c5c49ff86f9f985d4}.
 Actual: {l:32 b:ac932e1a9c92bfbc39ba7dc3b94c71ca23385b2e9c0f5ce33e197bd10ac66737}.

Step 1.
Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFix.zip and save it to your desktop.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.

DISM /online /cleanup-image /RestoreHealth

 

[BuHy]

Hi,
it completed successfully. Should I try to install update now?

Thanks.

 

[Maxstar]

Hi,

Yes, please try to update again. If it fails attach a new copy of the CBS logs.

 

[BuHy]

Hi,
unfortunately, it failed again with the same error. Attaching new CSB logs.

Thank you.