Can't run scannow or DISM

Hi

Please do the following.

Step#1 - Capture Process Monitor Trace
1. Download and run Process Monitor. Leave this running while you perform the next steps.
2. Please open an elevated command prompt and copy/paste the following command:
Dism /Online /Cleanup-Image /RestoreHealth
3. Stop Process Monitor as soon as it fails. You can simply do this by clicking the magnifying glass on the toolbar as shown below.



i3yiUac.png



4. Select the File menu...Save... and save the file to your desktop. This is likely the default location. The name (unless changed) will be LogFile.PML. This is fine.
5. Zip up and provide the link to the LogFile.PML file as well as your CBS.log Examples of services to upload to are Dropbox or OneDrive or SendSpace.
 
Hi

Apologies for the delay.

Please do the following.

Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download the attached fixlist.txt and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.


Step2 - DISM /RestoreHealth Scan
Warning:this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Right-click on the Start button and select Command Prompt (Admin)
  2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
    Dism /Online /Cleanup-Image /RestoreHealth
  3. Once it finishes, copy and paste the following into the command-prompt window and press Enter. If prompted to overwrite the existing file go ahead.
    copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  4. Once this has completed please go to your Desktop and you will find CBS.txt => Please zip/upload to this thread.
    Please Note:: if the file is too big (over 7MB) to upload to your next post, please upload via a service such as Dropbox or OneDrive or SendSpace and just provide the link.
 

Attachments

It's ok, I'm fighting Covid so I haven't been able to look here until tonight. I appreciate your help and you sticking with me trying to fix this.

Fix result of Farbar Recovery Scan Tool (x64) Version: 19-07-2021 01
Ran by knite (19-07-2021 21:34:39) Run:4
Running from C:\Users\knite\OneDrive\Desktop
Loaded Profiles: knite
Boot Mode: Normal
==============================================

fixlist content:
*****************
CreateRestorePoint:
reg: reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS

[-HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\VersionedIndex\10.0.19041.985 (WinBuild.160101.0800)\ComponentFamilies\amd64_hyperv-compute-eventlog_31bf3856ad364e35_none_fcb1faf1b9a38758]

StartRegedit:

[HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\VersionedIndex\10.0.19041.985 (WinBuild.160101.0800)\ComponentFamilies\amd64_hyperv-compute-eventlog_31bf3856ad364e35_none_fcb1faf1b9a38758]
"SomeUnparsedVersionsExist"=hex:00
"f256!vmcomputeeventlog.dll"=hex:35,00,39,00,77,00,77,00,61,00,38,00,59,00,58,\
00,50,00,36,00,31,00,4e,00,79,00,69,00,68,00,53,00,2b,00,70,00,47,00,53,00,\
53,00,71,00,56,00,63,00,32,00,4c,00,69,00,58,00,59,00,58,00,78,00,49,00,32,\
00,34,00,49,00,44,00,41,00,71,00,32,00,59,00,37,00,69,00,67,00,3d,00,21,00,\
31,00,30,00,2e,00,30,00,2e,00,31,00,39,00,30,00,34,00,31,00,2e,00,31,00,23,\
00

[HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\VersionedIndex\10.0.19041.985 (WinBuild.160101.0800)\ComponentFamilies\amd64_hyperv-compute-eventlog_31bf3856ad364e35_none_fcb1faf1b9a38758\v!10.0.19041.1]
@=dword:00000046

EndRegedit:
*****************

Restore point was successfully created.

========= reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS =========

The operation completed successfully.



========= End of Reg: =========

HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\VersionedIndex\10.0.19041.985 (WinBuild.160101.0800)\ComponentFamilies\amd64_hyperv-compute-eventlog_31bf3856ad364e35_none_fcb1faf1b9a38758 => removed successfully
Registry ====> The operation completed successfully.


==== End of Fixlog 21:35:10 ====

But when I ran the DISM command I got this

Windows PowerShell
Copyright (C) Microsoft Corporation. All rights reserved.

Try the new cross-platform PowerShell Installing PowerShell - PowerShell

PS C:\WINDOWS\system32> Dism /Online /Cleanup-Image /RestoreHealth

Deployment Image Servicing and Management tool
Version: 10.0.19041.844

Image Version: 10.0.19042.985

[====================== 39.5% ]
Error: 582

An illegal character was encountered. For a multi-byte character set this includes a lead byte without a succeeding trail byte. For the Unicode character set this includes the characters 0xFFFF and 0xFFFE.

The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log
PS C:\WINDOWS\system32>

Here's the link to the CBS.log file

CBS.log
 
Hi

Sorry to hear you are unwell. I wish you a speedy recovery.

Please do the following.

Retrieve Components Hive
1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to a file sharing service. Examples of services to upload to are Dropbox or OneDrive or SendSpace and then just provide the link in your reply.
 
Hi

Apologies for the delay.

Please do the following.

Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download the attached fixlist.txt and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.


Step2 - DISM /RestoreHealth Scan
Warning:this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.
  1. Right-click on the Start button and select Command Prompt (Admin)
  2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
    Dism /Online /Cleanup-Image /RestoreHealth
  3. Once it finishes, copy and paste the following into the command-prompt window and press Enter. If prompted to overwrite the existing file go ahead.
    copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  4. Once this has completed please go to your Desktop and you will find CBS.txt => Please zip/upload to this thread.
    Please Note:: if the file is too big (over 7MB) to upload to your next post, please upload via a service such as Dropbox or OneDrive or SendSpace and just provide the link.
 

Attachments

No worries. I understand, and I appreciate your volunteering your time and efforts to help. FRST seemed to work as expected. I ran the DISM steps but didn't complete, as show in the picture
1628267533049.png

Here's the DISM log if that helps any. The command copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt" also failed and told me the 'system cannot find the path selected' so I got the CBS.log file manually and changed the extension to .txt - which is here CBS.txt
 

Attachments

Hi

Apologies for the delay.

Please do the following.

Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download the attached fixlist.txt and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.

Step2 - DISM /RestoreHealth Scan
Warning:this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.
  1. Right-click on the Start button and select Command Prompt (Admin)
  2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
    Dism /Online /Cleanup-Image /RestoreHealth
  3. Once it finishes, copy and paste the following into the command-prompt window and press Enter. If prompted to overwrite the existing file go ahead.
    copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  4. Once this has completed please go to your Desktop and you will find CBS.txt => Please zip/upload to this thread.
    Please Note:: if the file is too big (over 7MB) to upload to your next post, please upload via a service such as Dropbox or OneDrive or SendSpace and just provide the link.
 

Attachments

Hi

Please do the following.

Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download the attached fixlist.txt and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.

Also, do you have any language packs installed?
 

Attachments

It taking a log time to run this one and it continually searches for a file. I think the first run failed because it didn't go as the last times. Here's the fix log but I'll try it again to se if it runs better this time. Also only English, not other packs installed
 

Attachments

Ran it a second time: Still took a while and the result seems to be the same.

Is it showing that the program wanted to repair a file, but couldn't since the file wasn't there?
 

Attachments

Hi

The script is checking to find a folder in the winsxs directory but it is not present which corresponds with what is appearing in the CBS log but I was wanting to check this.

Will have the next fix for you shortly.

Thanks
 
Hi

Please do the following.

Step#1 - Capture Process Monitor Trace
1. Download and run Process Monitor. Leave this running while you perform the next steps.
2. Please open an elevated command prompt and copy/paste the following command:
Dism /Online /Cleanup-Image /RestoreHealth
3. Stop Process Monitor as soon as it fails. You can simply do this by clicking the magnifying glass on the toolbar as shown below.




i3yiUac.png




4. Select the File menu...Save... and save the file to your desktop. This is likely the default location. The name (unless changed) will be LogFile.PML. This is fine.
5. Zip up and provide the link to the LogFile.PML file as well as your CBS.log Examples of services to upload to are Dropbox or OneDrive or SendSpace.
 
Hi

Please download update KB5003214 from here and save to desktop.

Double click this file and follow the installation instructions.

Let me know if this is successful.
 
Hi

Please do the following

Export/Upload CBS folder
  1. On Windows 8 and Windows 10, press the Windows key, type This PC, and press Enter.
    On Windows Vista and Windows 7, click the Start button then click Computer.
  2. Double-click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder.
  3. Find and double click on the Logs folder.
  4. Right-click on the CBS folder, and select Copy.
  5. Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS.
  6. Right-click on this new folder, and navigate through Send to, and select Compressed (zipped) folder.
  7. A new file, also called CBS (CBS.zip), but this time with a different icon, will be created on your desktop.
  8. Please upload it to a file sharing service and provide the link to it in your next reply. Examples of services to upload to are Dropbox or OneDrive or SendSpace
 
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