BrianDrab
Emeritus
Re: Cant Update anything on windows 8.1, Cant turn on "BITS" with administrative tool
No problem. Yes, there are definitely some issues. I see some damage left over from malware as well that we should get cleaned up.
I see you have some programs from IObit installed.The vendor is untrustworthy and deemed a rogue within the Anti-Malware community as a whole. They can't be trusted so I wouldn't keep these programs on your machine. I'm going to suggest that you uninstall them. If you must have them, please wait until after you are fixed before re-installing them. They are...
Advanced SystemCare 8
IObit Uninstaller
Surfing Protection
Re-install Chrome
Unless you did this yourself, malware has changed your Chrome version into the Development Build. Among other things this allows malware to install any extension it wants. We need to resolve this.
1. If you have bookmarks, let's save them by exporting them - Export Bookmarks
2. Then I need you to go Google Sync and sign into your account
3. Scroll down until you see the "Stop and Clear" button and click on the button. At the prompt click on "Ok"
4. Now we need to uninstall chrome. Note: When asked about user data or settings you must remove this also so please check the box.
5. Restart the computer and reinstall chrome, You can download The latest version from here - Google Chrome
6. Import your bookmarks back into Chrome
7. Sign back in to your Chrome browser so that your bookmarks sync with your online account.
Please let me know when this is complete and we'll continue. Thanks.
No problem. Yes, there are definitely some issues. I see some damage left over from malware as well that we should get cleaned up.
I see you have some programs from IObit installed.The vendor is untrustworthy and deemed a rogue within the Anti-Malware community as a whole. They can't be trusted so I wouldn't keep these programs on your machine. I'm going to suggest that you uninstall them. If you must have them, please wait until after you are fixed before re-installing them. They are...
Advanced SystemCare 8
IObit Uninstaller
Surfing Protection
Re-install Chrome
Unless you did this yourself, malware has changed your Chrome version into the Development Build. Among other things this allows malware to install any extension it wants. We need to resolve this.
1. If you have bookmarks, let's save them by exporting them - Export Bookmarks
2. Then I need you to go Google Sync and sign into your account
3. Scroll down until you see the "Stop and Clear" button and click on the button. At the prompt click on "Ok"
4. Now we need to uninstall chrome. Note: When asked about user data or settings you must remove this also so please check the box.
5. Restart the computer and reinstall chrome, You can download The latest version from here - Google Chrome
6. Import your bookmarks back into Chrome
7. Sign back in to your Chrome browser so that your bookmarks sync with your online account.
Please let me know when this is complete and we'll continue. Thanks.