[SOLVED] CBS Logs corrupt file(s) issue

OK, I did it. My computer is slow, hesitant, and stalling right now, I hate to tell you. After running the fix/scannow, Secunia kicked in and said I had a program that needed to be manually updated. However, Secunia seems to be updating it right now, and it's been going on for about an hour now (iow, the computer or Secunia is stalled). I'm not sure if it's relevant to the fix, but the program is C:\Windows\SysWow64\msxml4.dll - and like I said it really isn't updating, it's just sitting there, but when I put my cursor over it, the 'circle-thingy' comes on the screen indicating not to do anything to it (for lack of a more technical description).

What have I been doing for this last hour? :r1: Well, I've been trying to post here but Sysnative becomes unresponsive, and I lose my post. For one thing, the notepad file is huge - it's about 5.5 MB... so would I actually send it as a zip file? That's what I'll do anyway. It's the only thing that popped up after the fix, so I figure that must be it.

Can you tell if the fix went OK. Not to be a pessimist, but I can do a system restore if my computer keeps acting strangely? Thanks, D. I think I attached the zip file correctly; if not, I'll try again.
 

Attachments

Update (after a mere 5 minutes since my last post... where the sky was falling. ha) I think my computer is working better now. I went to different webpages, and it seemed to be pretty fast. The Windows SysWow program is still stuck on updating, though. Not sure how to get around that. D.
 
After doing some internet research on MS xml Core Services msxml 4.x, evidently a few people are having problems with updating it. I'm pretty sure, then, it had nothing to do with the fix I ran today, but you can confirm this for me if you'd like.

I found this link through Secunia http://www.microsoft.com/en-us/download/details.aspx?id=15697 . Do you think I should go ahead and update/download the above mentioned program, or should I wait until you confirm whether the fix worked on my computer? I'd like advice on whether I should attempt the ms xml core svcs download (whether my computer is compatible, for one thing) before I go ahead. I should probably check elsewhere in the forum to see if there is mention of this, now that I think about it. Thanks very much, Dianne (dee_can).
 
:grin1: My last post for the day. Uh, it looks like Secunia has (finally) successfully updated the ms xml Core Services just now, so I don't have to worry about that anymore; and thought I should let you know. D.

Adding on: So please disregard about half of what I said earlier. lol
 
Not to worry about the other replies, Dianne. It is much better to communicate what is happening as it occurs. Otherwise important details could be left out.
 
Hello Dianne :)

Thank you very much for your patience and for such detailed replies. You have me now :). I have reviewed your logs again, and I can confirm that you have hit a rare bug in Windows/Internet Explorer. This means that the normal means of fixing your corruption will not work here. The fix we applied to your computer has done no harm, but it also has not managed to fix your problem, and this proves an earlier suspicion of mine. However, we had to test this suspicion with the fix which tom982 performed earlier before it was safe to proceed.

Simplistically, a minority of users using Windows Vista or Windows Server 2008, who upgrade to Internet Explorer 8, and then Internet Explorer 9 will experience continuous SFC corruption reports relating to the two Internet Explorer files inetres.admx and InetRes.adml. This is caused when the two store copies (backing copies) of the aforementioned files are not successfully upgraded from version 8.x.x.x to version 9.x.x.x. SFC and corruption detection technologies will then incorrectly detect the version 9.x.x.x versions as corrupt, and replace them with the incorrect version 8.x.x.x versions. IE9 will then detect the version 8.x.x.x versions as corrupt, and replace them with its own copies of version 9.x.x.x files. This leads to a continuous cycle of the files being replaced with old copies, replaced with new copies.

This is what is happening on your computer, and I have seen this several times before. For evidence that this is a common problem, you can see an old thread where the same thing has happened here: http://social.technet.microsoft.com...n/thread/ed6150a3-e8f5-442c-b6f1-ddf8c26d49b1

There are two fixes. The first is to uninstall both IE9 and IE8, reverting to IE7, and re-install IE9 directly on top of IE7, and the second is to repair all references to the old version 8.x.x.x components.

I would like to try to re-install IE first, and if that does not resolve your issues, I will manually repair up your store copies.

If at any point you require more explanation, or you experience a problem, please do not hesitate to ask.

First, please download a copy of IE9 from here: http://windows.microsoft.com/en-US/internet-explorer/downloads/ie-9/worldwide-languages
Please do not attempt to install it, just keep it handy for later on in the fix.

If you have a lot of favourites which you don't want to risk losing, I suggest that you back them up first. This can be done by pressing and releasing the Alt key on the left hand side of your keyboard. Then select the File menu, followed by Import and Export, Export to a file > Next > Tick both Favorites and Cookies > Next > Next > Next (you may specify another location if you wish) > Next (again, you may specify another location if you wish) > Finish.

Then, please uninstall Internet Explorer 9, following the instructions here: http://windows.microsoft.com/en-US/windows7/how-do-i-install-or-uninstall-internet-explorer-9

Then, please uninstall Internet Explorer 8, following the instructions for "Windows Vista and Windows Server 2008" here: http://support.microsoft.com/kb/957700

Finally, please re-install Internet Explorer 9 using the pre-downloaded installer.

After this, if your favourites have been lost, I will help you to re-import them from the backup we made. Please also go back to the command prompt, and run sfc /scannow one more time, reporting whether or not it detects corruptions.

The very best of luck to you :)

Richard
 
Last edited by a moderator:
Hi Richard,

Thank you for diagnosing the problem, and for the instructions. I'll follow the instructions that you gave me; but not to detract from my main issue at the moment, I was wondering if I should possibly upgrade to Windows 7 (or maybe even 8) at some point soon (if that's possible for a casual computer-user, that is). But, I'll deal with that after seeing if reinstalling IE 9 will solve the problem I'm having right now.

Thanks again, Dianne
 
I'm back. Wow. ha Things went smoothly to a point where I was able to uninstall IE9, and then uninstall IE8 with no problem. When I went to install IE9 again, from the downloaded copy of IE9, I ran into some trouble. The install wouldn't complete, so I went through the troubleshooting list, used 'Fix It' (which didn't fix it), then I checked for updates to Windows. The updates didn't go very well and stalled for over an hour, and I had to hard re-boot my computer a couple of times; plus Windows update tried to install IE9. I stopped that installation because I wasn't sure if this would be a problem, and was then able to complete the other updates. Then, I installed IE9 from my desktop, and luckily it completed. AND, my favourites imported just fine - thank you for that tip Richard. :smile9: (I told you about how the process went just in case it points to any other problems in the future.)

I ran the sfc /scannow, and... (drum roll :grin1:) "Windows Resources did not find any integrity violations". So hopefully everything will be fine. Do I have to do anything else now, like, update anything? If I do encounter any problems (since I haven't really used my computer yet since the re-install of IE9) I'll let you know. Thanks for everything Richard, and everyone else, too.

Adding on: I just checked Secunia, and it had two Microsoft Internet Explorer programs listed. One is just IE 9.x the other is IE 9.x(64-bit). Then I checked Program and Features in Control Panel, under installed updates, and I could only see one Internet Explorer 9. Is it correct for Secunia to see two?
 
Last edited:
dee_can said:
I'm back. Wow. ha Things went smoothly to a point where I was able to uninstall IE9, and then uninstall IE8 with no problem. When I went to install IE9 again, from the downloaded copy of IE9, I ran into some trouble. The install wouldn't complete, so I went through the troubleshooting list, used 'Fix It' (which didn't fix it), then I checked for updates to Windows. The updates didn't go very well and stalled for over an hour, and I had to hard re-boot my computer a couple of times; plus Windows update tried to install IE9. I stopped that installation because I wasn't sure if this would be a problem, and was then able to complete the other updates. Then, I installed IE9 from my desktop, and luckily it completed. AND, my favourites imported just fine - thank you for that tip Richard. :smile9: (I told you about how the process went just in case it points to any other problems in the future.)

I ran the sfc /scannow, and... (drum roll :grin1:) "Windows Resources did not find any integrity violations". So hopefully everything will be fine. Do I have to do anything else now, like, update anything? If I do encounter any problems (since I haven't really used my computer yet since the re-install of IE9) I'll let you know. Thanks for everything Richard, and everyone else, too.

Adding on: I just checked Secunia, and it had two Microsoft Internet Explorer programs listed. One is just IE 9.x the other is IE 9.x(64-bit). Then I checked Program and Features in Control Panel, under installed updates, and I could only see one Internet Explorer 9. Is it correct for Secunia to see two?
Click to expand...

You have done exceptionally well :)

A big congratulations for solving all of those problems! I am very glad that IE9 is now installed, and that your SFC troubles have now been fixed.

It is perfectly normal for Secunia to report both of those IE9 installations, and is nothing to worry about :)

Do you have any further problems or questions? From my point of view, I am done. There is no tidying up which needs to be done, except that you may now, if you haven't already, delete all the CBS.logs and scripts we created on your Desktop (leaving the CBS.log in your Windows folder alone)

I wish you a very good day, and it has been an absolute pleasure to work with you.

Richard
 
Thanks for answering my questions, Richard. You guys (Tom, Mike, Corrine, included) have been really great - patient and understanding in your explanations (as was Corrine at LandzDown), so I'm very grateful for all of your help.

I already deleted, from my desktop, anything pertaining to my fixes. I don't really have any more questions, but if I run into future problems I'll definitely be back.

Take care everyone, Dianne
 
Hi, Dianne.

You have been amazingly patient throughout the entire process from malware removal to fixing your IE installation. Well done!

Now that you know how to use the Snipping Tool, you might want to snip this:

ECe912uFdUK9bedIMBwd9g2.jpg
:hysterical:


All the best to you, Dianne! :rose:
 
:lol: Hopefully I won't be saying "I'll be back" (a la Ahnold) any time soon.

All the best to you, too... I'm still at LandzDown for a bit, though. ha
 
Don't forget to ask any questions you have about WinPatrol, as discussed previously at LzD.
 
No problem :)

I know that there aren't many of us, but I am one of the last fans of Windows Vista. I currently use Windows 7, which makes me very sad (my Vista rig died recently). I would actually have taken by downgrade rights from 7 to Vista (I actually prefer Vista) had it not been that 7 supports TRIM, and Vista does not (TRIM makes some of my hardware (my SSD, to be precise) work better). If it weren't for TRIM, I would downgrade...
 
Corrine said:
Don't forget to ask any questions you have about WinPatrol, as discussed previously at LzD.
Click to expand...

I just posted my question (in the WinPatrol Section at LzD). Thanks, Corrine.


niemiro said:
I know that there aren't many of us, but I am one of the last fans of Windows Vista. I currently use Windows 7, which makes me very sad (my Vista rig died recently). I would actually have taken by downgrade rights from 7 to Vista (I actually prefer Vista) had it not been that 7 supports TRIM, and Vista does not (TRIM makes some of my hardware (my SSD, to be precise) work better). If it weren't for TRIM, I would downgrade...
Click to expand...

That's very interesting, thanks for telling me this, Richard. I'm sad that your Vista computer died, too. Mine is doing well, really, except for the recent glitches. Other than that, I've never had any problems with this computer, that I can remember. I've decided not to upgrade any time soon, so I'll be keeping my Vista. One day I'll have to upgrade, I suppose. Dare I say I'll have to say 'Hasta la Vista Baby' some day? (The Arnold 'thing' is Corrine's fault - ha) :)
 
Sorry, Dianne, but seeing that image right after the discussion about Vista, I just couldn't resist.
 
hi,, anyone can help me about problem on my computer in cbs log corrup files,, attached is a copy of my cbs, thank
 
zha2x said:
hi,, anyone can help me about problem on my computer in cbs log corrup files,, attached is a copy of my cbs, thank
Click to expand...

Hello, and welcome to Sysnative!

Please download and install the System Update Readiness Tool (takes up to 2 hours to complete): What is the System Update Readiness Tool?

Then follow these instructions: https://www.sysnative.com/forums/windows-update/4736-windows-update-forum-posting-instructions.html

and post in your own thread, not back here.

Richard
 
You must log in or register to reply here.
Back
Top