Open an elevated commandprompt.
When command prompt opens, copy and paste the following command into it, then press enter.
REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS
This will load the components hive which is what we want.
Leave the commandprompt window open.
Right-click on the file FRST.exe and choose Run as administrator.
Copy and paste KB4041686 into the Search box and click the Search Registry button.
When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply.
You may close the commandprompt window now.
When command prompt opens, copy and paste the following command into it, then press enter.
REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS
This will load the components hive which is what we want.
Leave the commandprompt window open.
Right-click on the file FRST.exe and choose Run as administrator.
Copy and paste KB4041686 into the Search box and click the Search Registry button.
When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply.
You may close the commandprompt window now.