• Still running Windows 7 or earlier? Support for Windows 7 ended on January 14th 2020. Please review the thread here for more details.

Computer Shuts Down Improperly During Sleep Mode

Just now at 1:52 pm EDT I was watching a video when my computer suddenly, and for no reason shut down. This is the first time this has ever happened. I thought you should know.
 
In looking for the BIOS I came across files to update as below:

1595822081288.png

I thought the Desktop Power Manager might be relevant. I was able to download that and the Intel ACHI Driver. However, I was faced with a number of choices for the BIOS and I am not sure what to choose. I understand that choosing the wrong one could render my computer inoperable. I'd like guidance on how should I proceed with this. Here are the choices:

1595822782314.png
Tonight I'll try putting the computer to sleep and see if the issue with the computer shutting down still happens or not.
 
After completing the BIOS upgrade run the steps in this link and upload results into this thread:

Windows Update Forum Posting Instructions

Code: 
Event[4603]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-General
  Date: 2020-07-16T13:13:26.173
  Event ID: 5
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: THINK
  Description:
{Registry Hive Recovered} Registry hive (file): '\SystemRoot\System32\Config\RegBack\SOFTWARE' was corrupted and it has been recovered. Some data might have been lost.
 
I just finished upgrading the BIOS so I don't know if the issue is fixed at this point. I'd have to let the computer go into "Sleep" for a few hours and see if it shut down my computer. I'm working on the scans zbook requested now.
 
zbook - I'm on step #3 of the information you requested. I understand this might take a few hours. Am I correct in thinking this will run in the background and I can do other things on my computer in the meantime?
By the way, when i started this step it asked if I wanted to install "Hotfix for Windows (KB947821). I answered "Yes." It hung on "Initializing Installation for 15 minutes and I cancelled it. I didn't think it should take that long just to initialize the installation. Is that okay?
 
For Windows update there is Sysnative forum room.
If there are any problems running the posting instruction steps please follow their instructions and open a new thread:

Windows Update
https://www.sysnative.com/forums/forums/windows-update.88/post-thread

'If, however, you are, for whatever reason, not able to complete part of these instructions, please just create a new thread with a description of your problem and we will help you from there."
 
Thank you xbook. I later got a message that the the program (I assume the Hotfix for Windows) did install.
Will the program in step 3 that takes a few hours be able to work in the background while I do other things?
 
Open task manager > if processes percentages are relatively low then you should be able to have it run in the background.
 
Thanks for your help in ruling out some possibilities. I understand this is a process. I very much appreciate the work that you guys do.
 

Has Sysnative Forums helped you? Please consider donating to help us support the site!

Back
Top