[SOLVED] Corruption could not be fixed by SFCFix

[CKing123]

No, it only backs up the user files like photos, documents, etc.

Because System Image backs up the entire disk, it means all the data is fine.

Usually I tell users to do System Image, because then I have full assurance that everything is backed up, and that all the data is still there.

If you don't have many programs, then you might just do File History

-CKing

 

[Honest]

So i ran Short Generic Test and under "Drive Status" are the green letters "Short Generic - Pass"

Haven't backed up my disk yet. Will report Long Generic results; percentage isn't moving atm lol

 

[Honest]

Welp, "Drive Status: Long Generic - Fail". What should i do now? SeaTools says it can fix most bad sectors or whatever ;_;

 

[CKing123]

Welp, "Drive Status: Long Generic - Fail". What should i do now? SeaTools says it can fix most bad sectors or whatever ;_;

Now is the time to do a backup before we mark the bad sectors so Windows does not store data in those sectors anymore (which might result in loss of data)

If you can, please do a system image backup, so everything is backed up, and test the backup (by copying a file and seeing if it opens properly)

-CKing

 

[Honest]

Hm i have this things called the "My Passport". It advertises "up to 2TB" but it only shows ~480GB after i plug it in

It had me install its free company's program which backed up files and stuff; doesn't seem to backup programs like System Image though. What do you think? Just want an expert's advice first

 

[CKing123]

Hm i have this things called the "My Passport". It advertises "up to 2TB" but it only shows ~480GB after i plug it in

It had me install its free company's program which backed up files and stuff; doesn't seem to backup programs like System Image though. What do you think? Just want an expert's advice first

The thing about backup is if there is any file/program, etc that you can't live without, back it up. One reason I recommend System Image is because the user does not have to see which files to backup, etc, and prevents issues of not backing a file up.

I don't have a System Image Backup because I have Chrome (which syncs my bookmarks), Office (I have Office 365, but you just need to remember product key), and I save Word files in cloud. My photos are backed up to the cloud as well. Other than these, I don't have many other programs, but it all depends on you

Now, for the My Passport, it said up to 2TB, so it could be a lot less. Just let it backup for now, and then see which files it backed up (For example, your User account folder, etc)

-CKing

 

[Honest]

The My Passport free program seems to work like File History, letting you choose the disk and the files you want to backup from it. Should i delete it and try a Windows System Image Backup?

 

[CKing123]

Well, not necessarily. If you can, backup your user account folder, as that is very important. The rest (unless you store things outside your user account) may be easily replaceable.

If you have enough space, backup Program Files (and Program Files x86 if you have 64 bit windows)

-CKing

 

[Honest]

Most of my files aren't actually in my User folder it looks like. Also, which folder holds browser stuff like FireFox's Session Manager history?

 

[CKing123]

Most of my files aren't actually in my User folder it looks like. Also, which folder holds browser stuff like FireFox's Session Manager history?

If you stored the files in another folder, include that folder in it as well. If you stored things in OneDrive, don't worry (it should also be backed up with MyPassport as it is stored in your User folder, and it is backed up in the cloud)

As for FireFox, here is how to backup and restore profiles in FireFox

You can also set up FireFox sync to backup certain things like bookmarks (as an additional backup). Here is how to do it

-CKing

 

[Honest]

i got Kernel Data Inpage Error again, except this tine it has "(win32k.sys)" attached to the end. What does that mean? My system is 64bit

i'm buying a new external hard drive because my WD one is not big enough. Which brand do you recommend?

 

[CKing123]

i got Kernel Data Inpage Error again, except this tine it has "(win32k.sys)" attached to the end. What does that mean? My system is 64bit

i'm buying a new external hard drive because my WD one is not big enough. Which brand do you recommend?

TBH I did not test many hard disks for corruption (and I don't remember the brands of those drives either), so I can not really tell you which one is more reliable. Although for backups, you should have a slower hard disk with more storage (as speed should not be an issue), but it also depends on what you can afford, and how much data needs to be backed up.

In general, choose a hard disk with at least triple the size of your files that needs to be backed up, so you get spare capacity as the size of data grows

-CKing

-CKing

 

[Honest]

Thanks again. What about the Kernal error thing? And what should i do once i've made a backup?

 

[CKing123]

Thanks again. What about the Kernal error thing? And what should i do once i've made a backup?

We will fix the Kernal page error later (for now), after you make a backup, we will run a command that will remove the corrupt data and tell Windows not to store data on those sectors (and which is why we made the backup; we can replace corrupt system files, but other data needs to be retrieved from backup later)

To do this:
1. Right-click on the Start

button and select Command Prompt (Admin)
2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
Code:
chkdsk /r
If it asks you to restart the computer, click Yes
Note: This process can take a lot of time, so it is preferable to do this overnight

After it is done, we will get the results

ListChkdskResult​

Download ListChkdskResult.exe (by SleepyDude) and save it on your Desktop.
Rightclick on ListChkdskResult.exe and select Run as administrator
If UAC warns that ListChkdskResult wants to make changes to your computer, click Yes

You should see notepad open (if not, open ListChkdskResult.txt on your Desktop)

Copy and paste this in your next reply

-CKing

 

[Honest]

Sorry, i've been dealing with some other stuff. Will you still be here in a few days? Thanks again

 

[CKing123]

No problem! I will be available!

 

[Honest]

ListChkdskResult by SleepyDude v0.1.7 Beta | 21-09-2013

------< Log generate on 2015-12-02 8:57:48 AM >------
Category: 0
Computer Name: Asus
Event Code: 1001
Record Number: 168557
Source Name: Microsoft-Windows-Wininit
Time Written: 12-02-2015 @ 10:37:11
Event Type: Information
User:
Message:

Checking file system on C:
The type of the file system is NTFS.
Volume label is OS.

A disk check has been scheduled.
Windows will now check the disk.

Stage 1: Examining basic file system structure ...
Cleaning up instance tags for file 0xea2e.
772096 file records processed.

File verification completed.
12122 large file records processed.

0 bad file records processed.


Stage 2: Examining file name linkage ...
998620 index entries processed.

Index verification completed.
0 unindexed files scanned.

0 unindexed files recovered.


Stage 3: Examining security descriptors ...
Cleaning up 230 unused index entries from index $SII of file 0x9.
Cleaning up 230 unused index entries from index $SDH of file 0x9.
Cleaning up 230 unused security descriptors.
Security descriptor verification completed.
113263 data files processed.

CHKDSK is verifying Usn Journal...
Usn Journal verification completed.

Stage 4: Looking for bad clusters in user file data ...
Read failure with status 0xc000009c at offset 0xa1cfa000 for 0x10000 bytes.
Read failure with status 0xc000009c at offset 0xa1d03000 for 0x1000 bytes.
Windows replaced bad clusters in file 52289
of name \Users\User\AppData\Local\Google\Chrome\USERDA~1\Default\MEDIAC~1\f_000153.
772080 files processed.

File data verification completed.

Stage 5: Looking for bad, free clusters ...
34206842 free clusters processed.

Free space verification is complete.
Adding 1 bad clusters to the Bad Clusters File.
Correcting errors in the Volume Bitmap.

Windows has made corrections to the file system.
No further action is required.

390243327 KB total disk space.
252223508 KB in 641376 files.
337912 KB in 113264 indexes.
28 KB in bad sectors.
854511 KB in use by the system.
65536 KB occupied by the log file.
136827368 KB available on disk.

4096 bytes in each allocation unit.
97560831 total allocation units on disk.
34206842 allocation units available on disk.

Internal Info:
00 c8 0b 00 da 83 0b 00 48 c0 14 00 00 00 00 00 ........H.......
71 05 00 00 4a 00 00 00 00 00 00 00 00 00 00 00 q...J...........

Windows has finished checking your disk.
Please wait while your computer restarts.

-----------------------------------------------------------------------
Category: 0
Computer Name: Asus
Event Code: 26228
Record Number: 164874
Source Name: Chkdsk
Time Written: 11-08-2015 @ 01:45:14
Event Type: Information
User:
Message: Chkdsk was executed in verify mode on a volume snapshot.

Checking file system on \Device\HarddiskVolume6
Volume label is Data.

Examining 2 corruption records ...

Record 1 of 2: Bad index "$I30" in directory "\Downloads\1009-ebod311 <0x3,0x82>" ... no corruption found.

Record 2 of 2: Bad index "$I30" in directory "\$RECYCLE.BIN\S-1-5-21-2121718248-2327121017-1998358092-1002 <0x16,0x28>" ... no corruption found.

2 corruption records processed in 0.1 seconds.

Windows has examined the list of previously identified potential issues and found no problems.
No further action is required.

-----------------------------------------------------------------------
Category: 0
Computer Name: Asus
Event Code: 1001
Record Number: 162847
Source Name: Microsoft-Windows-Wininit
Time Written: 10-27-2015 @ 12:05:24
Event Type: Information
User:
Message:

Checking file system on C:
The type of the file system is NTFS.
Volume label is OS.

A disk check has been scheduled.
Windows will now check the disk.

Stage 1: Examining basic file system structure ...
483328 file records processed.

File verification completed.
11800 large file records processed.

0 bad file records processed.


Stage 2: Examining file name linkage ...
659334 index entries processed.

Index verification completed.
0 unindexed files scanned.

0 unindexed files recovered.


Stage 3: Examining security descriptors ...
Cleaning up 747 unused index entries from index $SII of file 0x9.
Cleaning up 747 unused index entries from index $SDH of file 0x9.
Cleaning up 747 unused security descriptors.
Security descriptor verification completed.
88004 data files processed.

CHKDSK is verifying Usn Journal...
41007072 USN bytes processed.

Usn Journal verification completed.

Stage 4: Looking for bad clusters in user file data ...
483312 files processed.

File data verification completed.

Stage 5: Looking for bad, free clusters ...
41637728 free clusters processed.

Free space verification is complete.

Windows has made corrections to the file system.
No further action is required.

390243327 KB total disk space.
222922756 KB in 218128 files.
163616 KB in 88005 indexes.
24 KB in bad sectors.
606019 KB in use by the system.
65536 KB occupied by the log file.
166550912 KB available on disk.

4096 bytes in each allocation unit.
97560831 total allocation units on disk.
41637728 allocation units available on disk.

Internal Info:
00 60 07 00 df ab 04 00 c5 4f 08 00 00 00 00 00 .`.......O......
f2 04 00 00 4a 00 00 00 00 00 00 00 00 00 00 00 ....J...........

Windows has finished checking your disk.
Please wait while your computer restarts.

-----------------------------------------------------------------------
Category: 0
Computer Name: Asus
Event Code: 26213
Record Number: 162571
Source Name: Chkdsk
Time Written: 10-26-2015 @ 15:01:40
Event Type: Information
User:
Message: Chkdsk was executed in read-only mode. A volume snapshot was not used. Extra errors and warnings may be reported as the volume may have changed during the chkdsk run.

Checking file system on C:
The type of the file system is NTFS.
The volume is in use by another process. Chkdsk
might report errors when no corruption is present.
Volume label is OS.

WARNING! F parameter not specified.
Running CHKDSK in read-only mode.

Stage 1: Examining basic file system structure ...


483328 file records processed.

File verification completed.


11264 large file records processed.



0 bad file records processed.


Stage 2: Examining file name linkage ...


670758 index entries processed.

Index verification completed.


0 unindexed files scanned.



0 unindexed files recovered.


Stage 3: Examining security descriptors ...
Security descriptor verification completed.


93716 data files processed.

CHKDSK is verifying Usn Journal...


40481992 USN bytes processed.

Usn Journal verification completed.

Windows has scanned the file system and found no problems.
No further action is required.

390243327 KB total disk space.
213066564 KB in 227312 files.
170396 KB in 93717 indexes.
24 KB in bad sectors.
604907 KB in use by the system.
65536 KB occupied by the log file.
176401436 KB available on disk.

4096 bytes in each allocation unit.
97560831 total allocation units on disk.
44100359 allocation units available on disk.

-----------------------------------------------------------------------




Sorry about the delay, thanks

 

[CKing123]

Thanks for the log. We will run it one more time to see if it finds more things to repair.

Thanks again. What about the Kernal error thing? And what should i do once i've made a backup?

We will fix the Kernal page error later (for now), after you make a backup, we will run a command that will remove the corrupt data and tell Windows not to store data on those sectors (and which is why we made the backup; we can replace corrupt system files, but other data needs to be retrieved from backup later)

To do this:
1. Right-click on the Start

button and select Command Prompt (Admin)
2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
Code:
chkdsk /r
If it asks you to restart the computer, click Yes
Note: This process can take a lot of time, so it is preferable to do this overnight

After it is done, we will get the results

ListChkdskResult​

Download ListChkdskResult.exe (by SleepyDude) and save it on your Desktop.
Rightclick on ListChkdskResult.exe and select Run as administrator
If UAC warns that ListChkdskResult wants to make changes to your computer, click Yes

You should see notepad open (if not, open ListChkdskResult.txt on your Desktop)

Copy and paste this in your next reply

-CKing

 

[Honest]

ListChkdskResult by SleepyDude v0.1.7 Beta | 21-09-2013

------< Log generate on 2015-12-04 11:30:08 AM >------
Category: 0
Computer Name: Asus
Event Code: 1001
Record Number: 168865
Source Name: Microsoft-Windows-Wininit
Time Written: 12-04-2015 @ 13:46:01
Event Type: Information
User:
Message:

Checking file system on C:
The type of the file system is NTFS.
Volume label is OS.

A disk check has been scheduled.
Windows will now check the disk.

Stage 1: Examining basic file system structure ...
772096 file records processed.

File verification completed.
12123 large file records processed.

0 bad file records processed.


Stage 2: Examining file name linkage ...
998758 index entries processed.

Index verification completed.
0 unindexed files scanned.

0 unindexed files recovered.


Stage 3: Examining security descriptors ...
Cleaning up 18 unused index entries from index $SII of file 0x9.
Cleaning up 18 unused index entries from index $SDH of file 0x9.
Cleaning up 18 unused security descriptors.
Security descriptor verification completed.
113332 data files processed.

CHKDSK is verifying Usn Journal...
36269472 USN bytes processed.

Usn Journal verification completed.

Stage 4: Looking for bad clusters in user file data ...
772080 files processed.

File data verification completed.

Stage 5: Looking for bad, free clusters ...
35854247 free clusters processed.

Free space verification is complete.

Windows has scanned the file system and found no problems.
No further action is required.

390243327 KB total disk space.
245597924 KB in 640457 files.
337972 KB in 113333 indexes.
28 KB in bad sectors.
890415 KB in use by the system.
65536 KB occupied by the log file.
143416988 KB available on disk.

4096 bytes in each allocation unit.
97560831 total allocation units on disk.
35854247 allocation units available on disk.

Internal Info:
00 c8 0b 00 88 80 0b 00 6e b9 14 00 00 00 00 00 ........n.......
74 05 00 00 4a 00 00 00 00 00 00 00 00 00 00 00 t...J...........

Windows has finished checking your disk.
Please wait while your computer restarts.

-----------------------------------------------------------------------
Category: 0
Computer Name: Asus
Event Code: 1001
Record Number: 168557
Source Name: Microsoft-Windows-Wininit
Time Written: 12-02-2015 @ 10:37:11
Event Type: Information
User:
Message:

Checking file system on C:
The type of the file system is NTFS.
Volume label is OS.

A disk check has been scheduled.
Windows will now check the disk.

Stage 1: Examining basic file system structure ...
Cleaning up instance tags for file 0xea2e.
772096 file records processed.

File verification completed.
12122 large file records processed.

0 bad file records processed.


Stage 2: Examining file name linkage ...
998620 index entries processed.

Index verification completed.
0 unindexed files scanned.

0 unindexed files recovered.


Stage 3: Examining security descriptors ...
Cleaning up 230 unused index entries from index $SII of file 0x9.
Cleaning up 230 unused index entries from index $SDH of file 0x9.
Cleaning up 230 unused security descriptors.
Security descriptor verification completed.
113263 data files processed.

CHKDSK is verifying Usn Journal...
Usn Journal verification completed.

Stage 4: Looking for bad clusters in user file data ...
Read failure with status 0xc000009c at offset 0xa1cfa000 for 0x10000 bytes.
Read failure with status 0xc000009c at offset 0xa1d03000 for 0x1000 bytes.
Windows replaced bad clusters in file 52289
of name \Users\User\AppData\Local\Google\Chrome\USERDA~1\Default\MEDIAC~1\f_000153.
772080 files processed.

File data verification completed.

Stage 5: Looking for bad, free clusters ...
34206842 free clusters processed.

Free space verification is complete.
Adding 1 bad clusters to the Bad Clusters File.
Correcting errors in the Volume Bitmap.

Windows has made corrections to the file system.
No further action is required.

390243327 KB total disk space.
252223508 KB in 641376 files.
337912 KB in 113264 indexes.
28 KB in bad sectors.
854511 KB in use by the system.
65536 KB occupied by the log file.
136827368 KB available on disk.

4096 bytes in each allocation unit.
97560831 total allocation units on disk.
34206842 allocation units available on disk.

Internal Info:
00 c8 0b 00 da 83 0b 00 48 c0 14 00 00 00 00 00 ........H.......
71 05 00 00 4a 00 00 00 00 00 00 00 00 00 00 00 q...J...........

Windows has finished checking your disk.
Please wait while your computer restarts.

-----------------------------------------------------------------------
Category: 0
Computer Name: Asus
Event Code: 26228
Record Number: 164874
Source Name: Chkdsk
Time Written: 11-08-2015 @ 01:45:14
Event Type: Information
User:
Message: Chkdsk was executed in verify mode on a volume snapshot.

Checking file system on \Device\HarddiskVolume6
Volume label is Data.

Examining 2 corruption records ...

Record 1 of 2: Bad index "$I30" in directory "\Downloads\1009-ebod311 <0x3,0x82>" ... no corruption found.

Record 2 of 2: Bad index "$I30" in directory "\$RECYCLE.BIN\S-1-5-21-2121718248-2327121017-1998358092-1002 <0x16,0x28>" ... no corruption found.

2 corruption records processed in 0.1 seconds.

Windows has examined the list of previously identified potential issues and found no problems.
No further action is required.

-----------------------------------------------------------------------
Category: 0
Computer Name: Asus
Event Code: 1001
Record Number: 162847
Source Name: Microsoft-Windows-Wininit
Time Written: 10-27-2015 @ 12:05:24
Event Type: Information
User:
Message:

Checking file system on C:
The type of the file system is NTFS.
Volume label is OS.

A disk check has been scheduled.
Windows will now check the disk.

Stage 1: Examining basic file system structure ...
483328 file records processed.

File verification completed.
11800 large file records processed.

0 bad file records processed.


Stage 2: Examining file name linkage ...
659334 index entries processed.

Index verification completed.
0 unindexed files scanned.

0 unindexed files recovered.


Stage 3: Examining security descriptors ...
Cleaning up 747 unused index entries from index $SII of file 0x9.
Cleaning up 747 unused index entries from index $SDH of file 0x9.
Cleaning up 747 unused security descriptors.
Security descriptor verification completed.
88004 data files processed.

CHKDSK is verifying Usn Journal...
41007072 USN bytes processed.

Usn Journal verification completed.

Stage 4: Looking for bad clusters in user file data ...
483312 files processed.

File data verification completed.

Stage 5: Looking for bad, free clusters ...
41637728 free clusters processed.

Free space verification is complete.

Windows has made corrections to the file system.
No further action is required.

390243327 KB total disk space.
222922756 KB in 218128 files.
163616 KB in 88005 indexes.
24 KB in bad sectors.
606019 KB in use by the system.
65536 KB occupied by the log file.
166550912 KB available on disk.

4096 bytes in each allocation unit.
97560831 total allocation units on disk.
41637728 allocation units available on disk.

Internal Info:
00 60 07 00 df ab 04 00 c5 4f 08 00 00 00 00 00 .`.......O......
f2 04 00 00 4a 00 00 00 00 00 00 00 00 00 00 00 ....J...........

Windows has finished checking your disk.
Please wait while your computer restarts.

-----------------------------------------------------------------------
Category: 0
Computer Name: Asus
Event Code: 26213
Record Number: 162571
Source Name: Chkdsk
Time Written: 10-26-2015 @ 15:01:40
Event Type: Information
User:
Message: Chkdsk was executed in read-only mode. A volume snapshot was not used. Extra errors and warnings may be reported as the volume may have changed during the chkdsk run.

Checking file system on C:
The type of the file system is NTFS.
The volume is in use by another process. Chkdsk
might report errors when no corruption is present.
Volume label is OS.

WARNING! F parameter not specified.
Running CHKDSK in read-only mode.

Stage 1: Examining basic file system structure ...


483328 file records processed.

File verification completed.


11264 large file records processed.



0 bad file records processed.


Stage 2: Examining file name linkage ...


670758 index entries processed.

Index verification completed.


0 unindexed files scanned.



0 unindexed files recovered.


Stage 3: Examining security descriptors ...
Security descriptor verification completed.


93716 data files processed.

CHKDSK is verifying Usn Journal...


40481992 USN bytes processed.

Usn Journal verification completed.

Windows has scanned the file system and found no problems.
No further action is required.

390243327 KB total disk space.
213066564 KB in 227312 files.
170396 KB in 93717 indexes.
24 KB in bad sectors.
604907 KB in use by the system.
65536 KB occupied by the log file.
176401436 KB available on disk.

4096 bytes in each allocation unit.
97560831 total allocation units on disk.
44100359 allocation units available on disk.

-----------------------------------------------------------------------




Thanks. Will we use the Seagate repair thing again?

 

[CKing123]

Hello. Sorry for the delay. Lets get a new SFC log and work on fixing it

SFC Scan
1. Right-click on the Start

button and select Command Prompt (Admin)
2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter

[COLOR=#0000ff]sfc /scannow [/COLOR]

3. Once it finishes, copy and paste the following into the command-prompt window and press Enter.

[COLOR=#0000ff]copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"[/COLOR]

4. Once this has completed please go to your Desktop and you will find CBS.txt => Right-click on this file and choose Send To...Compressed (zipped folder). Please upload this zipped file CBS.zip to this thread

Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

-CKing