Cumulative Update for Windows Server 2019 (KB5023702) failing to install with error code 0x80073712

I'm not sure, I've seen similar cases like this with the Japanese or Korean LP's, although this time more keys in the registry are missing the expected values.

Here's the next fix.

Warning: This fix was written specifically for this system. Do not run this fix on another system.
  • Save any work you have open, and close all programs.
  • Download the attachment SFCFix.zip and save it to your desktop.
  • Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
6190d993a26f3-SFCFix-Zip-Eng.gif

  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Post the logfile (SFCFix.txt) as attachment in your next reply.

Afterwards, reboot the server and attempt to update. If it fails attach a new copy of the CBS log(s).
 

Attachments

Rich (BB code): 
2023-03-26 20:57:19, Error                 CSI    00000039 (F) Can not identify matching versions for component Microsoft-Hyper-V-VStack-VirtualizationV2.Resources, version 10.0.17763.3770, arch amd64, culture [l:5]'ja-JP', nonSxS, pkt {l:8 b:31bf3856ad364e35}.[gle=0x80004005]
2023-03-26 20:57:19, Error                 CSI    0000003a@2023/3/26:12:57:19.142 (F) Attempting to mark store corrupt with category [l:21 ml:22]'CorruptComponentValue'[gle=0x80004005]
2023-03-26 20:57:19, Error                 CSI    0000003b@2023/3/26:12:57:19.142 (F) onecore\base\wcp\componentstore\storelayout.cpp(2264): Error 800f0982 [Warning,Facility=15 (0x000f),Code=2434 (0x0982)] originated in function ComponentStore::CRawStoreLayout::AddComponentFile expression: ((SCODE) (((unsigned long)(1)<<31) | ((unsigned long)(15)<<16) | ((unsigned long)(0x982))) )
[gle=0x80004005]

Could you please check if the following directory and files exists? Maybe there is a pattern to all the corruptions in this case.

Open an elevated command prompt and run the following command. Attach Dirlist.txt to your next post.
Code: 
dir /s /a %systemroot%\WinSxS\amd64_microsoft-hyper-v-v..izationv2.resources_31bf3856ad364e35_10.0.17763.3770_ja-jp_455938f70b4256f1 > "%userprofile%\Desktop\Dirlist.txt"
 
Thanks, here's the next fix.

Warning: This fix was written specifically for this system. Do not run this fix on another system.
  • Save any work you have open, and close all programs.
  • Download the attachment SFCFix.zip and save it to your desktop.
  • Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
6190d993a26f3-SFCFix-Zip-Eng.gif

  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Post the logfile (SFCFix.txt) as attachment in your next reply.

Afterwards, reboot the server and attempt to update. If it fails attach a new copy of the CBS log(s).
 

Attachments

I should be the one who should thank you! I have rebooted the server and tried to update, but it still fails. Please refer the to attachments.
 

Attachments

Still the same issue, could you please check if the following directories exists.

Code: 
dir /s /a %systemroot%\WinSxS\amd64_windows-senseclient-service.resources_31bf3856ad364e35_10.0.17763.4010_ja-jp_31826070aa992fbd > "%userprofile%\Desktop\Dirlist.txt"
dir /s /a %systemroot%\WinSxS\amd64_microsoft-windows-f..vices-bpa.resources_31bf3856ad364e35_10.0.17763.2746_ja-jp_e97196aea37c3305 >> "%userprofile%\Desktop\Dirlist.txt"
 
Is this directory for the Korean LP also missing?

C:\Windows\WinSxS\amd64_microsoft-windows-f..vices-bpa.resources_31bf3856ad364e35_10.0.17763.2746_ko-kr_8cdb736395ecfa1b
 
It seems that the Korean LP exists. Please see the attachment.

C:\Windows\WinSxS\amd64_microsoft-windows-f..vices-bpa.resources_31bf3856ad364e35_10.0.17763.2746_ko-kr_8cdb736395ecfa1b
 

Attachments

Hi,

Here's the next fix.

Warning: This fix was written specifically for this system. Do not run this fix on another system.
  • Save any work you have open, and close all programs.
  • Download the attachment SFCFix.zip and save it to your desktop.
  • Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
6190d993a26f3-SFCFix-Zip-Eng.gif

  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Post the logfile (SFCFix.txt) as attachment in your next reply.

Afterwards, reboot the server and attempt to update. If it fails attach a new copy of the CBS log(s).
 

Attachments

Warning: This fix was written specifically for this system. Do not run this fix on another system.
  • Save any work you have open, and close all programs.
  • Download the attachment SFCFix.zip and save it to your desktop.
  • Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
6190d993a26f3-SFCFix-Zip-Eng.gif

  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Post the logfile (SFCFix.txt) as attachment in your next reply.

Afterwards, reboot the server and attempt to update. If it fails attach a new copy of the CBS log(s).
 

Attachments

This time we've got another error.

Export SBS (SideBySide) hive
  • Click on the Start button and type regedit
  • When you see regedit on the list, right-click on it and select Run as administrator.
  • When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.
    Code: 
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide
  • Once selected, click File > Export....
  • Change the Save as type: to Registry Hive Files (*.*).

    622dbdc454cdb-Export-SBS-hive.png

  • Name this file SideBySide (with no file extension) and save it to your Desktop.
  • Right-click on the saved file and choose Send > Compressed (zipped) Folder.
  • Attach the .ZIP file to your next post.
  • If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.
 
Warning: This fix was written specifically for this system. Do not run this fix on another system.
  • Save any work you have open, and close all programs.
  • Download the attachment SFCFixScript.txt and save it to your desktop.
  • Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.
62151e1bebac4-SFCFix-Txt-Eng.gif

  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Post the logfile (SFCFix.txt) as attachment in your next reply.

Afterwards, reboot the server and attempt to update. If it fails attach a new copy of the CBS log(s).
 

Attachments

Update still fails. Please see the attached file. CBS logs are now being too large to be uploaded here. Please refer the the link to download.

CBS.zip
 

Attachments

Could you please post a new copy of the COMPONENTS hive.

Upload your COMPONENTS hive.
  • Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
  • Please copy this file to your desktop.
  • Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
  • Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
  • If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.
 
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