[SOLVED] Cumulative update on Windows Server 2016 fail since august to now (KBKB5044293)

[Hector Dubreuil]

Hi Maxstar,
Yes, this is a specific account for a imaging acquisition application.
Hector

 

[Maxstar]

Sidexis Service                                                   SidexisRestService                              Auto       Running 
SQL Server (SIDEXIS_SQL)                                          MSSQL$SIDEXIS_SQL                               Auto       Running

Are you able to disable all the services related to this software package like the above entry's before attempting to update again?

 

[Hector Dubreuil]

Hi Maxstar,
Yes, I can disable them.
I'll try tonight after the end of the operating day.
Thanks again,
Hector

 

[Hector Dubreuil]

Hello Maxstar,
I did disable all the services associated with the application.
The error still occurred. I've attached the logs.
Thanks again for your help,
Hector

 

[Maxstar]

Hi,

Please attempt to update again with Process Monitor running.

Capture Process Monitor BootLog
1. Download and run Process Monitor. Leave this running while you perform the next steps.
2. Select the Options....Enable Boot Logging option. A Enable Boot Logging dialog will come up. Just click OK.
3. Create a folder on your desktop named BootLog.
4. Attempt to install the update just like you have in the past. Let the machine reboot and revert just like it has in the past.
5. After the machine has rebooted and come back up to the desktop, open Process Monitor again. A message box will come up telling you that a log of boot-time activity was created and ask if you wish to save it. Click Yes and save to the BootLog folder on your desktop.
6. This may take some time as it converts the boot-time data. Allow it to finish.
7. Zip up the entire BootLog folder on your desktop and upload to a file sharing service like: WeTransfer | Send Large Files Fast - Up To 2GB Free
8. Upload also the latest CBS log for the time stamps.

 

[Hector Dubreuil]

Hi Maxstar,
Perfect, I'll try that tonight.
Have a nice day,
Hector

 

[Hector Dubreuil]

Hello Maxstar,
I was finally able to update the server this evening thanks to your help.
I also followed the steps indicated in this article concerning the 0x800f0922 error during updates :
Error code 0x800f0922 when installing Windows updates - Windows Server
The update worked correctly immediately afterwards.
Once again, a huge thank you for your support, it's really much appreciated.
All the best,
Hector

 

[Maxstar]

Hi,

You're welcome an glad you have managed to resolve this issue! Normally you will see other error lines in the CBS log when the issue is related to the SecureBootEncodeUEFI task.

 

[Hector Dubreuil]

Hello Maxstar,
Indeed, reading other posts I've also noticed that this kind of issue generates other error lines in the log. A lucky guess
Thanks again for your help !
Hector